Chief of Staff

Purpose of the role

The Chief of Staff is responsible for providing strategic counsel to the CEO and senior management, and for planning and
directing/ coordinating all administrative, financial, and operational activities. S/he is the custodian of all review process
management and at EXCO level. Responsibility extends into ensuring execution of decisions taken in these forums across
functions on behalf of CEO. S/he gets all relevant information pertaining to the QBRs in advance and processes them and
takes clarifications from all stakeholders in advance of the review and briefs the CEO.
Details of the role
Function
Designation Chief Of Staff General Management
(Job function)
Job Family
Grade and Level Senior Management GCEO’s Office
(Specific sub-function)

Location (City name) - Employment type Full-Time

Responsibilities:
 Management of key strategic initiatives in collaboration with the relevant functional stakeholders

 Responsible for program management of key strategic and transformation initiatives or projects, which involves duties
on a weekly, monthly, and quarterly basis

 Review Internal and External Communications: draft company newsletters, reports, pitch decks, speeches or
presentations for the GCEO

 Within program management, organize and gather information from various departments and meetings and reports
that information, along with recommendations, to executive members

 Bring together multiple stakeholders and help drive decisions

 Assist the GCEO identify the areas where they must direct their focus and identify metrics for success. Revisiting
regularly and evaluating progress

 Responsible for Office of GCEO team management: hire and directly manage others in the office of the CEO. This may
include executive assistants, special projects managers, speech writers, or others Key Performance Indicators

 ROI from strategic and/or transformation projects undertaken by iSON BPO

Key Performance  Adherence to budgets for strategic initiatives and transformation

Indicators  Adherence to timelines for key projects/ initiatives

 Zero deviation from the targets and timelines for key projects along with GCEO
Academic qualifications and experience required for the role

Page 1 of 2
  Master’s Degree in General Management preferably from IIM but not mandatory, can be
from any A Business school

Required Educational  5-7 years of experience in a global set-up in a BPO environment or working in a Consulting
Qualification & Relevant firm and responsible for project management.
experience
 Experience and knowledge of program management

 Strong leadership and organizational skills

 Excellent communication and influencing skills

 High coordination skills as well as excellent relationship management skills

 Strong business acumen

 Strong decision-making and problem-solving skills

Key Competencies
Required  Excellent Written Communication

 High Financial Acumen and understanding of Numbers.

 Detail Orientation

Page 2 of 2