GMGA3073 — CONFIDENTIAL \UUM Universiti Utara Malaysia 1 GMGA3073 STRATEGIC PUBLIC MANAGEMENT DATE : 30 MAY 2017 (TUESDAY) TIME : 2,30 - 5.00 PM (2 HOURS 30 MINUTES) : DSB K.MAS ] 1. This paper contains FIVE (5) questions in ONE (1) printed pages excluding the cover page. } 2. You are required to answer ALL the questions. ff 3. All answers must be written in the answer sheet. MATRIC NO: (with words) (with numbers) | LECTURER NAME : DR. MALIKE BRAHIM GROUP : [J TABLE NO: i DO NOT OPEN THIS EXAMINATION PAPER UNTIL j ! INSTRUCTED | CONFIDENTIAL :GMGA 3073 Strategic Public Management INSTRUCTION: Answer ALL the questions. Question 1: Identify and give an overview of THREE (8) stages of strategic management process introduced by Fred R. David (2009) that organizations are using to gain competitive advantage. (20 marks) Question 2: Analyze the importance of FOUR (4) internal factors in strategic management environment in order to achieve the company’s objectives. (20 marks) Question 3: Many organizations today develop a vision statement that answers the question “What do we want to become?” Developing a vision statement is often considered the first step in strategic planning then followed by the development of mission statement. a) Explain the principal value of a vision and a mission statement. (8 marks) b) Why and when is there likely to be conflict between them? (12 marks) Question 4: Malaysian government has its own strategy to strengthen the public service capability including the human capital. Discuss FIVE (5) strategies to strengthen human resource capability in the public service in order to produce knowledge workers (k-workers). (20 marks) Question 5: High performing public sector is defined by the high quality of results it produces for the people. The evidence indicates that the high performance is created and sustained by combining specific cultures, competencies and processes as an integrated system. Based on this statement, you are required to scrutinize SIX (6) catalyst approaches introduced by government to increase the high performance culture in public sector. (20 marks)