WELCOMING THE CUSTOMERS: Strongly Disagre Not Agree S

Disagree e Sure A
This was your first time at the restaurant.

You often dine with us.

You often use our discounts or special offers.

Directions to the restaurant is adequate.

You had to travel long to visit us today.

CUSTOMERS TO BE SEATED:

Seats of the restaurant are comfortable.

Bathrooms and other facilities clean are clean.

Music volume was to your liking.

If you used wheelchair in our restaurant, you find

the staff and facilities accommodating.
You liked the reservation process of our
restaurant.
WAITER ARRIVE TO TAKE THE ORDER
& DELIVER ORDERS TO THE KITCHEN:

Staff was friendly and welcoming.

Speed of the service was good.

Waiter recommend you our menu specials.

Waiter asked whether you’d like to see the dessert

menu and/or have a cup of coffee at the end of
your meal.
If there were any issues, your server handled them
well.
Which platform did you use to place your food
order?
You were satisfied with the online ordering
experience on our website.
Safety seal was intact when you opened the
delivery bag.
The food was fresh and tasty like when you have it
in the restaurant.
The waiter assigned was friendly.

You were attended to as soon as you were seated.

Tables were cleared promptly.

The manager is easily accessible.

SERVES THE DRINK & CHECK ON

CUSTOMERS NEED & SERVE THE FOOD:

In your experience, our menu varied enough to

satisfy every preference.
Our menu has good variety of food.

Details provided on the menu were clear.

You find our menu has something for everyone.

You were satisfied with our drink menu?

You feel that the restaurant accommodated your
dietary restrictions.
PREPARE THE BILL & SERVE THE BILL:

You will likely recommend our restaurant to a

friend or family member.
You will visit our restaurant again.

Is there anything we can do to motivate you to

visit us more often?
Bills were provided as soon as the meal was
finished.
You would visit us again.

Our restaurant is family-friendly.

Our hours are convenient.

You would recommend us to family & friends.

Our restaurant's environment is good.

The ambiance of our restaurant is good.

Is there anything we can do to motivate you to

visit us more often?