The Statement of Work (SoW)

For the Design & Development of the Mobile App

(Android & iOS) with a Web Based Admin Panel

Prepared By:

Md Rajulul Isalm

Date: 16th June 2022

Brainium Information Technologies Private Limited

Mobile: +91-9046072871

Email: rajulul.islam@brainiuminfotech.com

Address:

India Office Austria Office UAE Office

Shakti Tower, EN 60, Unterstiftung 46, 213, Vakson Real Estate Commercial
5th Floor, Sector V, 4190 Unterstiftung, Building,
Saltlake, Kolkata 700091 Austria Umm Al Sheif, Sheikh Zayed Road,
Dubai
Table of Contents

1 Executive Summary ............................................................................................................................... 3

2 Project Context ......................................................................................................................................3
3 Project Scope .........................................................................................................................................3
4 Use Cases Identification for different actors ........................................................................................ 4
4.1 Patient/End User (Mobile App) ..................................................................................................4
4.2 Supper Admin (Web) ...................................................................................................................7
4.3 Agent (Web) ................................................................................................................................. 9
5 Non-Functional Requirements ............................................................................................................ 10
6 Assumption ..........................................................................................................................................11
7 Geographical Boundaries of Project ....................................................................................................11
8 Out of Scope ........................................................................................................................................ 12
9 Deliverable ...........................................................................................................................................12
10 Solution & Delivery Approach ......................................................................................................... 12
11 Sign off Page .................................................................................................................................... 13
1 Executive Summary

This Statement of Work describes Brainium’s approach & understanding to accomplish the
full development of the Mobile Application (Android & iOS) & a common Web-based back-
end (Admin Panel).

2 Project Context

The Application (Android & iOS) are being developed to facilitate the better health care
services with quick online booking of appointments for the different facilities such as
Booking clinics Appointment, Home Care Services, E-Pharmacy, Diagnostics (laboratory &
Radiology), Tele-medicine by the patients. These facilities may belongs to different
Hospitals, Polyclinics & Pharmacies which will be having its own web based control panel
to handle the request generated by the application as per the patient need. The system will
be capable enough to make Appointment Booking, Online Payments, Sending Notification,
Mange the History & records of the Patients and can have the feedback from the patients.

3 Project Scope

Project consist the development of native Mobile App (Android & iOS) as well as Web based
admin panel for the backend users. The Mobile App will be used by the registered
Patient/User who could make the booking for itself or others also. There will be the forms
for registration on the app, ordering the medicines and booking the other facilities
(Hospitals, Polyclinic, Diagnostic & Pharmacies) with respective fields. The Notification &
tracking mechanism will be implanted so that users can have their status update against
their request made. Online Payment will be allowed through the Application and some
other features as per the identified use cases have been discussion below section (4. Use
Cases Identification as per the System Users).

A High Level Features are:

 User Profile Registration

 Booking Clinic Appointment
 Booking Home Care Services
 Ordering the medicine through e-pharmacy services
 Diagnostic Center Services Booking
 Telemedicine Services Booking
  Online Payment Option
 Status Tracking
 Notification
 Patient Feedback
 Content Management
 GIS/Map Integration

4 Use Cases Identification for different actors

Following are the different type of user identified for the project with the activities they can
perform using this system.

4.1 Patient/End User (Mobile App)

High Level Patient/User Work Flow Diagram

Descriptive Flow:

 User/Patient Registration
o Fill Sign-up Form with below fields
 Full Name
 Date of Birth
 Mobile Number
 Email
 Address with Pincode
 Name of Insurance Company
 Contact Number of the Insurance Company

Note: Mobile Number will be verified and a unified patient

number will be generated in the system. API call will be made
to put data into CHG, HIS & ERP.

 Once verified, Enter the password

 User/Patient Login
o Fill Login fields
 Enter Mobile Number/Email
 Password

Note: Logged-in users will be redirected to the Home

Page (User Profile & Dashboard) of the Application

 User/Patient Profile & Dashboard

o Users Can View/Add/Edit/Update Profile
 Fields as per “User/Patient Registration” above
o User can book appointment
o User can view History of Appointments made
o User can Track the appointment/service status
o User can view the facility Details
o User can provide the feedback
o User can view the notification
Note: The page may have the grid view which will be linked to
the each service, so that user can perform above functions

 User/Patient Appointment Booking

o Users Can fill a Booking Form with below fields
 Fields as per “User/Patient Registration” above
 Alternate Booking for Others
 Input Date & Time
 Type of Booking/Facilities
  Book Clinic Appointment
 Book Home Care Services
 Order Medicines via e-Pharmacy
 Book Diagnostics Services
 Book Telemedicine Services
 Select the Centers as per the chosen facilities
 Upload the Prescription
 Make the Payment
 Notified of successful Booking with queue number
 User can Track the appointment/service status
o Using Booking ID/Mobile Number
 User can view History of Appointments made
o Using Patient ID/Mobile Number
 User can view the facility Details
o Select > Clinics/Home Care Services/e-Pharmacy/Diagnostics
Services/Telemedicine
o View > Available Centers
 Facility Type; Hospital/Polyclinic/Pharmacy
 Location
 Working hours
 Contact Information
 Social Media Channels
 User can provide the feedback
o Survey Filling (Before Next Booking)
 User can view the notification
o Each Notification will take to the respective page

Note: The Book Form may have multiple steps as; > General Details >
Select Facilities > Select Center > Upload Prescription > Payment.
Unified Booking ID will be generated in the system.

Sub Type/Category (i.e. Dr./Specialty/Lab/Rad/Pharma) will be

available under “Type of Booking/Facilities”

Alternate Booking can be requested via email to agent/admin.

Connect Booking time with Uber/Careem App

 User can view News/Medical Article

4.2 Supper Admin (Web)

High Level Super Admin Work Flow Diagram

Descriptive Flow:

 Admin Login
o Fill Login fields
 Enter Mobile Number/Email/User ID
 Password
 Manage Users
o Manage Patient
 Add/Create/Update/Delete Patient
 Manage Patient Record & History
 View/Delete feedback
o Manage Agent
 Create Agent
 Name
 Contact
 Assigned Facility
  Assigned Activities
 User ID & Password
 Update/Delete Agent
 Manage Facilities
o Add/Create/Update/Delete Facilities
 Name of the Center providing facilities
 Address
 Contact Details
 Social Media Pages Attached
o Assign Agent
o View History
o View/Delete Feedback
 Manage Notification
o View Notification
o Assigned to Respective Agent
o Assigned to Respective Facilities
 Manage Booking/Appointment
o Create/Delete/Update Appointment
o View/Update Status
o View Payments
o Assigned to Respective Facilities
 Manage App Content
o Add/Edit/Update/Delete App Content
o Create/Update/Delete News & Medical Articles
 Manage Feedback Survey
o Create/Delete/Update Survey
o Generate Report
4.3 Agent (Web)

High Level Agent Work Flow Diagram

Descriptive Flow:

 Agent Login
o Fill Login fields
 User ID
 Password
 Manage Bookings
o View Notification
o Book Appointment for Non-Register Patients
o View Booked Appointments
 Name of Patient
 Date of Birth
 Mobile Number
 Email
 Address with Pin-code
 Name of Insurance Company
  Contact Number of the Insurance Company
 Date & Time
 Type of Facilities & Sub-Facilities
o View Prescription/Other Attachment
o Confirm the booking
 Accepted/Rejected/Waiting/Query
o Manage Queue
 View Queue
 Verify/Update Queue
o Contact Patient
 Call/Massage
 Manage Booking/Appointment Status
o Update Status
 Booked/Getting Ready/Delivering/Delivered
 Manage Payment
o View Payments
o Verify/Update Payments
 Manage Notification
o View Notification
o Assign to the facilities

5 Non-Functional Requirements

Non-Functional Requirements:

Operating system: Android & iOS and compatible with different devices
dimensions and models (Mobile & tablet & iPad)
Language: English and Arabic
Graphic Designs: Coping with CHG corporate identity and color pallet.
Fully integration with CliniSys central system for any
Backend Integration: data concerned with patients, and to apply authentication
and verification techniques for patient registration and
linking to Patient medical ID in CliniSys
It will be an information management tool that visually
tracks, analyzes and displays key performance
indicators (KPI) for the app:
Back-end Analytics Dashboard:
 Will help in getting Activities Reports and statistics
per each feature
 Reports for patients’ transaction in each service
 Surveys insights
 Location integration with Car Apps: Integration with Uber and Careem for each facility.
Integration with Chatbot:
Messaging Center:
Notification Center:
Online Payment:
Integration with automated customer service support.
This feature will allow patients to contact customer services
through the app
Sending customized daily notifications for marketing
messages, medical
articles, news, or patients’ engagement with app features.
This feature has to be based on AI
tools, and needs to be animated, not only text. (Image —
Text
— Link — Emojis)
Online payment access for patients to pay for their visits
and pharmacy products.

6 Assumption

 There will be no fees for user registration

 Super Admin can create the agent for different facilities (Hospitals, Polyclinic,
Diagnostic & Pharmacies)
 Non-Registered users/patients will be added manually by the admin on request of
registered users or direct contact.
 All services being booked online, will be paid online.
 Communication between Agent & Patient, will be through Phone’s call/Massage.
 APIs for the “CHG, HIS & ERP” integration will be provided by the Client.
 SMS Gateway will be provided by the Client
 Payment Gateway will be provided by the Client
 API for integration with Uber/Careem Apps will be provided by the Client
 There will be a video phone call under the telemedicine services, once booked
 This system is for the multiple Hospitals, Polyclinics & Pharmacies.

7 Geographical Boundaries of Project

 Country – Need to Discuss

 Language – English and Arabic
8 Out of Scope

 Application Business Content

 Logo
 Back office Support

9 Deliverable

Sr. Items In Scope

No.
1 Design of the Mobile Application
2
Development of the Mobile Application

3 Delivery of the Mobile Application and make it live on respective app

store

10 Solution & Delivery Approach

S.N. Activities
1 Project Initiation
2 System Analysis
3 Visualization
4 Development
5 Testing
6 UAT(User Acceptance Testing )
7 Deployment
8 Lifetime FREE support for any kind of errors or bug fixing, after the delivery of the
project.
 11 Sign off Page

Client Brainium’s Authorized Signatory

Signature: Signature:

Name: Name:

Contact details: Email -

Skype ID: Skype –
Phone Cell -

Title/Designation: Title/Designation:

Date: Date :