Q.14. Identify the Maslow's hierarchy need highlighted in the following statements: (i) Autonomy status and prestige in the society help to satisfy this need. (ii) This need is satisfied when one becomes what he is capable of becoming. (ji) Motivators like pension plans and job security help to satisfy these needs. (iv) These needs include need for food, shelter, clothing and other basic necessities of life. Informal groups are often formed to satisfy this need. (v) (vi) This need aims to get recognition and respect from others. (vil) This need aims to ensure that one will be able to meet the physiological needs in future also. (vill) Challenging jobs and opportunities for innovation help to satisfy this need. (ix) This need satisfies the need for love and social interaction.awe: ygonthe'Financial and Non-Financial Incentives’ given under‘ with the suitable statements under 8 (a) (B) oo artnership a. Concerned with designing jobs that include greater variety of work content, a require higher level of knowledge and skill, etc. (p Career ‘Advancement b. Itis an incentive offered over and above the salary. ity _ opel sans I c. Involving employees in decision making of the issues related to them.(w) Pay and Allowances (¥) Job Enrichment 4d. Fringe benefits like car allowance, medical aid, etc. are offered over ang above the salary. «Individual autonomy, reward orientation and consideration to employes; _are some of its examples. _ ete + Employees should be provided opportunity to improve ther skilsandby _ promoted to higher level jobs ee 4g. Reters to ranking of positions in the organisation, includes basic pay, deamess allowance and other allowances, :mployees are offered company shares at a price less than market pce. ~__j. Congratulating the employee for good performance.J Q. 23. Match the items given under ‘A’ with the suitable statements under A = (8) - (i) Organisational Barriers a. Personal factors of both sender and receiver may exert influence effective communication. i" b. Factors related to organisation structure, authority relationships, et aa |__as barriers to effective communication. _c. Concerned with obstructions in the process of encoding and decoding of message into words. d. Emotional factors acts as barriers to communicators. (ii) Psychological Barriers (ii) Personal Barriers _ 4 (iv) Semantic Barriers |Finn (ay Srgurmnannernar r eennres, Wy Urganisational Bamers 24. Neha was a regional sales manager in ‘Good Look Garments Ltd for ton years. Or the retrement of the marketing manager, Neha applied for the same post as she was extremely art dedicated all her energies to obtain the post of marketing manager However the top the company decided to fill this post by selecting a better person trom outside tho com: of this, Neha was heart-broken and her performance declined When the new marketing manager joined, one of her major problems was how to motivate and in. Neha to her former level of performance? Suggest any three non-financial incentives that the new marketing manager may use to motivate Neha. (CBSE, De Comptt 2015 28 Naeerihe anu four faatiirae nf mativatinn ss spire@.26. Lakhan, an expert in the area of Financial Management, set an E-mail to his subordinate Thomas about a new project for a client in France. Though, the mail was in English, a language known to Thoms, he was not able to understand the actual meaning of many words used in the mail. He was also not a specialist in the field of Financial Management. Not only this, some portions of the mall were translated from French to English in such a manner that many mistakes crept in, causing different meaning to the message. (a) Identify two specific barriers to communication in Lakhan's E-mail. (b) State any two measures which can be taken by Lakhan to overcome the barriers identified in part (a) above to improve in future the effectiveness of his communication. {CBSE, Delhi Compt. 2018}. Sandhya is a successful Motivation: to pay double wayee ~~" _ manager at Manisons Enterprises. She has a team of twe), ~muays under her. She encourages them to set their own objectives and take decisions gp Deo, opinions and supports them, SO that they can perform their duties and accompi he tes objectives. To manage and exercise effective control, she uses forces within the Asanintelligent manager, at times, she also makes use Of positive aspects of in formal ‘This way, she is able to unify diverse interests and ensure that targets are met, ies and styles of influencing people's behaviour. Identify the Stes (a) There are many theori by Sandhya which is based on the use of authority. (b) State two positive aspects of the communication discussed above, which S as an intelligent manager. (CBSE one