Process Flow Diagram - Customer Complaints

Customer Complaint
for Poor Quality

Received Goods
from Customer

Create Return
Sales Order

Create Return
Delivery

Transfer the Quantity from

Return location to QI location
(Movement Type 453)

Inspection Lot

Quality Inspection

Record Results

Defects Record - Create F3

Goods NO Notification, Create Q1 Notification
are OK ? w.r.t. to F3 for 8D Report

YES
Usage Decision
Usage Decision

Move Material to
Move the Material to Block Stock for
Unrestricted stock
Scrapping & close the Notification

Post the Debit to Vendor if the

Customer Complaint is due to BOP