QUALITY MANAGMENT ESSAY

MAIN PRICIPLES

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12 DE OCTUBRE DE 2022

DANIEL MOLTO SEMPERE

UNIVERSIDADE DO PORTO
FEUP
The first thing is to describe what quality means in our
environment. On an easy and brief way, we could say that it is an
absence of errors in the product or service you are offering and to
be conform to specifications.
As an example, talking about the manufacture of an object, it must be adjusted to the
specifications and characteristics previously established. A transport company must ensure
delivery on time and the premeditated quantities in the established locations.
We can observe that quality depends largely on management decisions, so quality of products
and services reflects how good is being this management.

To ensure quality there are two approaches:

Product control: is the most traditional, it consists of the control of the product at the end of its
production system. It has big disadvantages because some errors may occur during the process
so trying to fix them at the end causes big delays in case of reworkings and of course additional
costs also in inspections. This way if one product has one defect by the time it is detected there
will be many others already produced with the same one.
Peugeot had this model but, because of the reasons mentioned before they had a big need of
repairs due to the accumulation of errors during the process: That is the reason why the repair
section was always full and of course was the bottleneck. Looking at these problems, in addition
to the long lead times and extra costs they decided to make a change inspired by Toyota’s
model, the process control.

Process control: based on the control of each stage of the production process. This requires the
proper design of every operation to be carried out, to register all the working procedures and to
have every worker adjusted to the plan. All the errors should be detected and corrected
immediately so this leads to a final product with zero defects.