CENTRE (AS 0277748-D)

We Provide Solution For Your Safety, Health, Environment and Human Resources Issues

QCC- The 7 Tools

A QCC is a small group of staff, usually coming from the same work area who voluntarily meet on a regular basis to identify, investigate, analyze and solve their work-related problems together in order to contribute to the improvement of the enterprise. It also helps respect humanity and to build a cheerful workgroup through the development of the staff's infinite potential. It has been the Japanese experience that 95% of the problems in the workshop can be solved with simple quality control methods such as the 7 quality control tools [Ishikawa, 1986]. These tools will help QCCs to do brainstorming systematically and to analyze the problems critically. Then, through logical thinking and experience, most problems can be solved. This training program is specially designed to training QCC Members, Leaders and Facilitator on how to start a QCC team. This training program is a must for those who want to adopt the QCC way of quality improvement through teamwork and people empowerment.

Overview

Target Group
This programme is for anyone who may be called on to train individuals or groups in new skill.
QCC Facilitators, Leaders and Members

SHE Training & Development Centre (AS 0277748-D)

Penyedia Latihan Berdaftar dengan PSMB
Lot 132, Kompleks PERUDA, Jalan Sultan Badlishah, 05000 Alor Setar, Kedah

Mobile : 019-576 1350, 012-905 1350; Fax : 04-734 7651

E-mail : shetraining@yahoo.co.uk

CENTRE (AS 0277748-D)

We Provide Solution For Your Safety, Health, Environment and Human Resources Issues

Contents

Course Outline

Day 1
Module 1 Module 2
What is QCC? History of QCC QCC benefits and problems Definition of Quality. PDCA Problem solving approach and creativity Effective group problem solving.

Identifying quality issues at workplace. Definition of problems Systematic problem solving approach. QC Tools and applications Brainstorming and questioning techniques Forming a start-up QCC to solve work-related problems Conducting a QCC meeting Application of PDCA Cycle Using 7 QC Tools in problem

Module 3

Learning Outcome
Gain awareness of the purpose, benefits and method of operation of QCC Introduce and practice the 7 QC tools Enhance problem solving technique among participants Foster closer human relations within fellow workers through group dynamics and work as a team Increase participation and develop the feeling of importance through QCC activities

Duration: 1 Day

SHE Training & Development Centre (AS 0277748-D)

Penyedia Latihan Berdaftar dengan PSMB
Lot 132, Kompleks PERUDA, Jalan Sultan Badlishah, 05000 Alor Setar, Kedah

Mobile : 019-576 1350, 012-905 1350; Fax : 04-734 7651

E-mail : shetraining@yahoo.co.uk

CENTRE (AS 0277748-D)

We Provide Solution For Your Safety, Health, Environment and Human Resources Issues

Course Fee
RM 450 per participant for public course RM 4,000 per day for in-house program

Contact Information
a) b) c) d) e) SHE Training & Development Centre (AS 0277748-D) Training Provider Registration Number : 2137 Contact person: Khairil Anuar b Samsudin Telephone : 019-576 1350; Fax : 04-7347651 E-mail : Shetraining@yahoo.co.uk

SHE Training & Development Centre (AS 0277748-D)

Penyedia Latihan Berdaftar dengan PSMB
Lot 132, Kompleks PERUDA, Jalan Sultan Badlishah, 05000 Alor Setar, Kedah

Mobile : 019-576 1350, 012-905 1350; Fax : 04-734 7651

E-mail : shetraining@yahoo.co.uk

CENTRE (AS 0277748-D)

We Provide Solution For Your Safety, Health, Environment and Human Resources Issues

SHE Training & Development Centre (AS 0277748-D)

Penyedia Latihan Berdaftar dengan PSMB
Lot 132, Kompleks PERUDA, Jalan Sultan Badlishah, 05000 Alor Setar, Kedah

Mobile : 019-576 1350, 012-905 1350; Fax : 04-734 7651

E-mail : shetraining@yahoo.co.uk