e-Support Filename: TP03 181.

pdf
Date: 10-01-03

MODELS AFFECTED / SERIAL NUMBERS AFFECTED:

imageRUNNER 2200/3300/5000/6000/105/7200/85/8500 – REVISED from GTI-T158b

SUBJECT:
Information on E602 Troubleshooting

The Technical Publication has been revised twice.

Revision 1: GTI-T158b: See page 1, part 2 & page 2, part 4 for the update revision.
Revision 2: TP03 181.pdf: See page 1, item 3: Measure
SITUATION:
This bulletin notifies you of servicing procedures to be followed if an E602 error (HD-related error) occurred on
imageRUNNER machines.

DETAILS:
E602 errors on imageRUNNER machines are classified into the following errors by the sub code and corresponding
cause:
1. E602-0001 - A HD mount error was detected when the HD was started up.
Possible Cause: Measure:
Loose contact of cable to the Hard Drive Check the Ribbon and Power cable to the Hard Drive
Loss of power to the Hard Drive Replace the Power Supply Unit
Hard Drive Failure Replace the Hard Drive

2. E602-0002 - A HD data read error was detected when the HD was started up. Updated

Possible Cause: Measure:

Cannot find the System File Using the Service Support Tool [SST], perform HD
FORMAT [Equivalent to High Level Format]. [See
Page 2 of 2]

3. E602-0003 - The data address registered on the HD is not consistent with the data.

Possible Cause: Measure:

Write-abort error on HD sector
Hold down 1&9 and power ON the machine. Keep
holding down 1&9 until a white “flashing box” appears
on the LCD display. A function similar to Scandisk
will be performed, which will take up to 20 minutes.
Early versions of Boot-ROM firmware did not include
this feature to perform this function.

Successful completion will generate a “Download

Mode” indication on the Control Panel LCD.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. AND IS CONFIDENTIAL INFORMATION TO BE RETAINED FOR REFERENCE PURPOSES
BY THE AUTHORIZED DEALER WITH WHOM SERVICE AGREEMENTS HAVE BEEN ENTERED INTO. USER AGREES TO INDEMNIFY CANON U.S.A. INC., AND
TO HOLD IT HARMLESS AGAINST ANY CLAIM ARISING BY REASON OF THE POSSESSION OR USE THEREOF. ITS UNAUTHORIZED USE IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office Page 1 of 2
 e-Support Filename: TP03 181.pdf
Date: 10-01-03

4. E602-0004 – An error is found in the read/write address for the hard disk. Updated

Read/write error on HD Perform the following:

[Equivalent to a Low Level 1. SERVICE_MODE>COPIER>FUNCTION>SYSTEM>CHK-
Format] TYPE, and Select #1 through #4.
2. Press OK
3. Press HD-CLEAR for each CHK-TYPE #.
4. Press OK
5. Turn OFF/ON machine.
NOTE:
Performing CHK-TYPE #1 will erase Mailbox Registration
Added
HD FORMAT To perform HD Format, perform the following:
[Equivalent to a High Level 1. Enter Download Mode by holding 2&8 and powering ON.
Format] 2. Start Service Tool and perform HD Format
3. Reinstall System Software, RUI, & Language.

(Note) Partitions on imageRUNNER Hard Drive:

1) Image storage area
Saves and stores image data.
2) General-purpose file storage area
Stores user setting data, various log data, PDL spool data, and image data address.
3) PDL-related file storage area
Stores font data for printers.
4) Firmware storage area
Stores system software.

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