1.

INCLUDE EVERYONE-Whenever possible, use

face-to-face communication in the workplace to
eliminate many of the misunderstandings that can occur.
Speaking directly with someone in person allows both of
you to see and hear the bigger picture. As you or your
team member speak, you can see each other’s facial
expressions and body language.can see each other’s
facial expressions and body language.

2. Listen and show empathy –

Communication is a two-way process and if you don’t
listen and don’t encourage dialogue with the other party,
no job or person can survive for a long time. Listening
shows respect and allows you to become familiar with
extraordinary problems that you may have to solve as an
employer.

3. Define Objectives and Expectations –

Managers should provide clear and accessible goals for
teams and individuals that define exactly what is
required for a particular project and that all of the team
is aware of the objectives of the project, the department
and the workplace as a whole.
4. Send your message clearly – Make sure
your message is clear and accessible to the intended
audience. To do this, it is important that you speak
clearly and politely – to convey your message clearly
without confusion or offence.

5. Choose your medium carefully – Once

you’ve created your message, you need to make sure it’s
in the best possible format. While face-to-face
communication is the best way to build trust with
employees, it is not always an option. Take time to
decide if the information provided on a printed copy
works better than an email or whether a general note is
sufficient.

2 Example of Innovation
Innovation strategy
Workplace innovation needs to be strategic and
should be a core part of your company's
No matter what their responsibilities are, every
single one of your people should be able to
draw a straight line between the company
innovation strategy and the contents of his or
her day-to-day job.
Develop an innovation strategy - and
use it
An innovation strategy sets out guiding
principles for how your company will grow its
market share through product and service
innovation. A good strategy helps to clarify
what is expected of employees at every level of
your company when it comes to problem-
solving.
By developing an innovation strategy,
leadership provides employees with certainty
about the core role of innovation and
reinforces the idea that innovation is
everyone’s responsibility.
Developing an innovation strategy also forces
senior management to think about what
innovation means to them, and to state in clear
terms how their employees should contribute
new ideas for products, systems, and services.
Microsoft is an excellent example of how to put
an innovation strategy to use. By making its
strategy a core part of employee
responsibilities, Microsoft helps its employees
at every level to make innovation a key part of
what they do.

5 EXAMPLE OF GROWTH IN
COMMUNICATION
1. Electronic mail:
E-mail is a mode to transmit the message from
one person to another through computerized
channels.
2. Facsimile (fax):
It is equipment that transmits a digitized exact
image of a document over telephone lines.
3. Voice mail:
Voice mail is similar to an answering machine.
In that it permits a caller to leave a voice
message in a voice mailbox
4. Videoconferencing:
Videoconferencing involves the use of
computers, television cameras, and
communications software and equipment. This
equipment makes it possible to conduct
electronic meetings while the participants are at
different locations.
5. Internet:
The Internet is a recent evolving global network
of computer networks that facilitates access to
information on thousands of topics. The Internet
is utilized by millions of people daily.

EXAMPLE OF EFFECTIVE
COMMUNICATION
4 Skills That Are Necessary for
Effective Communication
LISTENING SKILL-Clear communication starts
with active listening. If you’re just focused
on how you are expressing yourself,
chances are you are not listening or
reacting to what others are bringing to the
table. An effective communicator uses a
variety of listening styles . They pay close
attention to what’s being said and make
others feel heard and considered.
EMPHATY-Being able to understand the
feelings of those around you is an integral
part of being an effective communicator.
Empathizing means both understanding
and relating to someone else’s
feelings. Having high emotional
intelligence and demonstrating an ability to
empathize builds rapport between you and
others and increases your ability to
communicate.
NOVERBAL COMMUNICATION SKILLS-
In addition to verbal messages, effective
communication relies on nonverbal
cues. Developing an awareness of your
body language and tone of voice will
improve your messaging and presentation
skills.
TEAMWORK-ability to actively engage in
team-building and consistently collaborate
with coworkers is an important part of
building your business communication
skills. The more you build strong
relationships and rapport with others in the
workplace, the more effectively you’ll be
able to communicate with them.

TEAM BUILDING
8 Examples characteristics of a
successful team.
 Goal-oriented mindset: The most
effective teams set, implement and track
goals together to increase efficiency and
 improve productivity. 
 Commitment to their
roles: Individuals working in roles
based on their strengths and expertise
are often highly motivated.
 Open to learning: Some teams may
adjust roles and responsibilities due to
the needs of a project or task. Team
members who are interested in
challenging their skills and learning to
complete new individual tasks
encourage professional growth.


 Diverse perspectives and

experiences: Since diversity tends to
encourage creativity and innovation,
teams with the largest spectrum of
experiences and opinions have the
potential to perform at their best.

 Shared culture: Whether it is a
company culture or group culture, teams
who are united by a singular mission or
set of values are often more motivated.
Responsibility and
accountability: When teams share a
set of values and goals, each team
member can be held to the same
standard. 

Clear communication: Good teams

brainstorm solutions, provide status
updates and complete tasks.

An effective leader: Leaders who

provide clear direction and encourage
team members to succeed are typically
managing successful teams.