CHAPTER 1 - Helps managers maintain their

effectiveness by serving as guides for

Organization – a group of people working together in a
structured and coordinated fashion to achieve a set of
goals
Management – a set of activities (including planning and
decision making, organizing, leading, and controlling)
directed at an organization’s resources (human, financial,
physical, and information) with the aim of achieving
organizational goals in efficient and effective manner
Manager – someone whose primary responsibility is to
carry out the management process
Efficient – using resources wisely in a cost-effective way
Effective – making the right decisions and successfully
implementing them
their future activities.
 Organizing
- Involves determining how activities and
resources are to be grouped.
 Leading
- Set of processes used to get members of
the organization to work together to
further the interests of the organization.
 Controlling
- Monitoring the organization’s progress
toward its goals. As the organization
moves toward its goals, managers must
monitor progress to ensure that it is
performing in such a way as to arrive at its
“destination” at the appointed time.

Levels of Management

o Top managers – creates the organization’s

goals, overall strategy, and operating policies.
They officially represent the organization to the
external environment.
o Middle management – largest group of
managers. Primarily responsible for
implementing policies and plans developed by
top managers and supervising and coordinating
the activities of lower-level managers. Titles
includes plant manager, operations manager,
division head, etc.
o First-line manager – supervise and coordinate
the activities of operating employees. Positions
like these are often the first held by employees
who enter management from the ranks of
operating personnel.

Fundamental Management Skills

The Management Process  Technical skills
 Interpersonal skills
 Planning and Decision Making
 Conceptual skills
o Planning – setting an organization’s goals
 Diagnostic skills
and deciding how best to achieve them.
o Decision making – part of planning  Communication skills
process, involves selecting a course of  Decision-making skills
action from a set of alternatives.  Time management skills