JANE BLOGS

LinkedIn profile link

Ph: 0400 000 000 | E: janeblogs@hotmail.com

Career Summary or Career Objective

Example: An energetic, friendly and dedicated customer service professional with 3+ years experience in
the fitness and retail industries, seeking a fast-paced and challenging customer service role.

Skills and Competencies

This section will change slightly for each job that you apply for.

Use bullet points for consistency.

Example:

 Intermediate knowledge and skills in the full Microsoft Office suite

 Excellent communication skills with an ability to relate well to colleagues and stakeholders
 Able to work well in a team as well as autonomously

Employment History

Position title, Name of company

Month year – current

Responsibilities:

 Use bullet points for major responsibilities

 No need to list every task. Focus on the responsibilities most relevant to the advertised job.
 Use clear, concise structure with active verbs as used in the job description such as ‘managed’,
‘administered’, ‘provided’.
 Keep the language clear and concise.

Achievements:

 Use bullet points for two or three major achievements.

 Use clear, concise structure with active verbs such as ‘developed, ‘negotiated’, ‘created’.
 Keep the language clear and concise.
Example:

Customer Service Officer

Dandenong Oasis Leisure Centre - YMCA Victoria
July 2009 – current

Responsibilities

 Providing superior customer service to members and customers

 Administering membership applications
 Processing payments through a point-of-sale system
 Achieving membership sales

Achievements

 Achieved the highest number of new membership sales (by month) on three occasions - December
2019, September 2020 and March 2021
 Coordinated a staff trivia night resulting in $350 being raised for the YMCA Open Doors charity
 Received a customer compliment letter in April 2021 for my “exceptional customer service” and
“friendly manner”

Professional Affiliates

Explanation: Delete whole section if not applicable. List memberships of any professional associations /
organisations related to the role. Use bullet points.

Education

Year completed Name of degree, Name of university

If relevant, list any related achievements e.g. graduated with distinction

Example:

Certificate III in Customer Contact, Victoria University 2009

Personal Interests

Referees

Available upon request