Yasmin Abdelmajid

Operations Specialist yasmin.abdelmajied@icloud.com

+201009676934
Summary
Performance-driven individual with proven experience optimizing daily
operations across all company departments. Improved productivity through
managing, leading, and training the entire staff and functions.

Work Experience
Jun 2022 - LearnCity, Birmingham, London
Present Operations Specialist
• Meeting with clients to discuss & deliver e-learning modules.
• Following & monitoring with the instructional design team.
• Building long term relationships with clients.
• Testing and troubleshooting eLearning modules.
• Involved in the hiring process of new instructional & graphic designers.
• Responsible for the induction and training of the new instructional designers/graphic designers.
• Monitoring the day to day operations regarding service, delivery and quality provided by the
designers.
• Provide insights and areas of development in the company operation via analysis and research.

Aug 2019 - Nafham by Tyro

Mar 2022 Educational Operations Specialist
Training and Development
Create training programs for Tyro & Nafham instructors to improve performance.
Research new learning resources for instructors to implement.
Work with Sales team on recommending the right instructors for students.
Create several methods to incentivize/motivate instructors.
Instructor Supervision
Ensure a smooth transition for Nafham instructors during the merger.
Handle instructors' high level issues.
Evaluate all instructors' performance
Business Development
Tailor and implement programs suited to each company's needs.
Present the constructed programs to the companies.
Liaise between departments to ensure the attainment of the set programs.
Instructor Recruitment
Conduct interviews.
Conduct and revise demo-sessions, on-boarding and train instructor recruiters.
2018 CAC (Communication Academy Community)
English Instructor

2017 4Level1
English Instructor
Freelance Curriculum Developer
Samples provided upon request

Skills
Implementing policy, planning, and strategy
Overseeing budgeting, reporting, & auditing
Leadership, team building & training
Business Development
Process Creation & Improvement
Quality Assurance
Department Foundation
Training and Development

Additional Skills
Content Creation
Account Management
Proof-Reading
Translation
Customer Service

Languages
English - Native Like
Arabic - First Language
German - A1

Education
Bachelor of Translation - Russian Dep.
2017 - 2021
Alsun - Ainshams University

Bachelor of Translation - English Dep.

2022 - Present
Arts - Cairo University - Blended Learning