SESSION | JUN 2020 > COMMERCE =| Course irae cor eerste DEPARTMENT vi POLIT ROK ASSESSMENT | Oeor oruoy a TAA [METHOD [CASE STUDY 4 1. ATTITUDES AND JOB SATISFACTION oe 2\_ PERSONALITY AND VALUES r ‘CHECKED BY: ‘APPROVED BY cuo (Ceara teere | (Course Coordinator! | (Heed of Department OURS TOCIRSD | Head of Programme) | Head of Programme) —TA F C101 ote ceo ne coe ooek ilar organizational behaviour Pensyerah Kenan ‘ea Progam Daa Fegan Pernagaan (C2, PLON) Poa sbHet Fervzaangsy nanan Perigenan pan eerie eit nid Sutin | 9 atu JO hn Pes, fe NAME REGISTRATION NO. 100 lam, a postgraduate in management, joined a well established organization as a management trainee. Previously, Ikram had has 2 years’ working experience as. a Management Executive in a small scale- firm. When Ikram joined the organization, his role as a management trainee was not explained to him, The first few months on job were relatively stress- free as he wos enirusted with limited tasks related to his area of expertise- that is, management. However, he is gradually assigned with various other roles and was required to coordinate and communicate with diverse groups of workforce. The organizational members initially to cooperate and behaved rudely toward him. The boss was a strict taskmaster who gives few orders and instructions. Ikram was scolded for errors commited by other team members. Ikram did not give up and used his work experience to cope with the diverse expectations associated with various roles performed by him as a management trainee. Ikram learnt to prioritize his work and gave adequate attention to Marketing,Human Resources and Public Relations job performed by him. Ikram continued to ut his best effort, even though it is not appreciated by others. , tars was required to.do oft Kinds of manageriat tasks from conducting office comespondence, conducting business meetings to solving the complaints of customers and subordinates. As lime passed, Ikram became more efficient and perform various roles in increasing effective manner. But Ikram is married and have two children. Therefore, Ikram was not able to give sufficient time to his famiy as he devoled most of his lime working, even on Sundays. His family members thought that he has become a workerholic. Ikram continued to work day in and day ouf, looking for some kind of upgrading in educational qualification which will qualify him for a better job with less taxing work. Source: adapted from Articlesbase.com,2012 Questions 1. Do you think that Ikram is facing the problem of role conflict? If yes, identify the kind of role conflict Ikram is facing...(10 marks) 2. Comment on the culture of the organization that Ikram is working in. (10 marks}SESSION JUN 2020 COMMERCE COURSE DPB5033 : ORGANIZATIONAL DEAR TNE eee SENT ee OUR eTHen ‘CASE STUDY 1 ToPIC 4. Rubric CHECKED BY: ‘APPROVED BY: cLo eae (Course Coordinaior/ | (Head of Department! ourse Lecturer) | Head of Programme) | Head of Programme) OHO apr da7 earth Monn 0m CLO 1: descrive clearly the concept of | ASMIzA-miTi oswan = traehm dima engin Priagian organizational behaviour. (C2, PLO1) peeeyerch Kanan an edrgangan Politeknte Tonka seage, “einetnitTuantu Syed Sitjuddin ogee aon ede” So ts : ‘4 a 7 z 7 T Criterion Adevel qualities | B-level qualities | Covel qualities | Fovel qualities Score Completeness | Comploto mall Complete m moat Inoamplatein many | incomplete In most respecis; reflects all | respects; reflects reflects | respects; does not requirements, most requirements reflect requirements Understanding | Demonstrates a | Demonstrates an] Demonstrates an sophisticated ‘accomplished accentablo inadequate Understanding ofthe | understanding ofthe | understanding of the | understanding of the topi{s) and iseves}_| topie(s)andissuets) | topie(s)ane issue(s) | topits) and issue(s ‘Analysis and resonts an insight | Presents an effective | Presents @ Presents an incomplete application and thorough analysis of ll superficial analysis | analysis of the analysis of all questions of some of the ‘questions questions questions Makes appropriate | Wakes appropriate | Makes appropriate | Wakes itfe oro and powerful connections between | but somewhat vague | connection between the connections between | the social connections Social entrepreneur the social fentrpreneurfeatured | between social | featured and the entrepreneur andthe strategic | entrepreneur strategic concepts featured and the | concepisslucledin | featured the and__| stucied in the reading concepts sudied in| the reading concepts studied in ____| the racing the reecing Writing mechanics | Wiring demonsirates | Wing i Wiring lacks dary —) Willing unfooused, asophistcated | accomplished in| orconciseness and | rambling, o contains cra, conciseness, | terms of city and | contains numerous | serious errors; lacks and corectress; "| conciseness and | errors: cves detail and relevant cata includes thorough | contains only «few | insuffcent Geta | and information; poorly detais and relevant | errors; inludes and relovart data | organized data and information; | sufficient dota and | and information; extremely wel- | rejevantdata end | lacks organization organized | Information; w= | organized Total te! Crivia are evaluated on a FST-TD Baas