Scribd Logo
Upload

Welcome to Scribd!

  • Queue Metrics Daily Report

    Uploaded by

    Uber Alonzo Mamani Condori
    5 views2 pages

    Original Title

    Queue Metrics Daily Report (1)

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views2 pages

    Queue Metrics Daily Report

    Uploaded by

    Uber Alonzo Mamani Condori

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Informe diario de mtrica de cola

    Fechas 1 de enero de 2015 - 28 de septiembre de 2020


    Cola(s) Customer Service, Technical Support, Marketing

    Customer Service - Chat - enero


    % de % de nivel de % de
    Fecha Ofrecidas Contestadas Abandonadas abandonadas servicio ASA Conv. media ACW medio AHT Retencin media Transferidas transferencia

    5/01/15 2.835 2.588 247 9% 71% 00:00:30 00:06:05 00:00:10 00:06:15 N/A 410 16%

    6/01/15 2.774 2.642 132 5% 76% 00:00:30 00:06:16 00:00:15 00:06:31 N/A 400 15%

    7/01/15 1.418 1.340 78 6% 72% 00:00:50 00:05:55 00:00:20 00:06:15 N/A 325 24%

    8/01/15 4.198 3.934 264 6% 78% 00:00:40 00:05:40 00:00:30 00:06:10 N/A 310 8%

    9/01/15 3.345 3.139 206 6% 78% 00:00:30 00:05:42 00:00:20 00:06:02 N/A 200 6%

    Total
    14.570 13.643 927 6% 76% 00:00:35 00:05:54 00:00:20 00:06:14 N/A 1.645 12%
    semana

    Total: enero 14.570 13.643 927 6% 76% 00:00:35 00:05:54 00:00:20 00:06:14 N/A 1.645 12%

    Customer Service - Mensaje - enero


    % de % de nivel de % de
    Fecha Ofrecidas Contestadas Abandonadas abandonadas servicio ASA Conv. media ACW medio AHT Retencin media Transferidas transferencia

    10/01/15 350 313 20 6% 78% 00:00:00 00:00:35 00:00:03 00:00:37 N/A 10 3%

    Total
    350 313 20 6% 78% 00:00:00 00:00:35 00:00:03 00:00:37 N/A 10 3%
    semana

    Total: enero 350 313 20 6% 78% 00:00:00 00:00:35 00:00:03 00:00:37 N/A 10 3%

    Customer Service - Voz - enero


    % de % de nivel de % de
    Fecha Ofrecidas Contestadas Abandonadas abandonadas servicio ASA Conv. media ACW medio AHT Retencin media Transferidas transferencia

    1/01/15 3.417 3.200 217 6% 77% 00:00:25 00:05:44 00:00:20 00:06:04 00:00:15 200 6%

    2/01/15 4.646 4.248 398 9% 65% 00:00:30 00:05:45 00:00:30 00:06:15 00:00:17 175 4%

    3/01/15 3.397 3.141 256 8% 70% 00:00:40 00:05:52 00:00:20 00:06:12 00:00:16 190 6%

    4/01/15 2.978 2.777 201 7% 72% 00:00:40 00:05:28 00:00:40 00:06:08 00:00:17 200 7%

    28 de septiembre de 2020 16:31:07 EDT Informe diario de mtrica de cola (1 / 2)


    Customer Service - Voz - enero
    % de % de nivel de % de
    Fecha Ofrecidas Contestadas Abandonadas abandonadas servicio ASA Conv. media ACW medio AHT Retencin media Transferidas transferencia

    Total
    14.438 13.366 1.072 7% 71% 00:00:33 00:05:43 00:00:27 00:06:10 00:00:16 765 6%
    semana

    5/01/15 2.835 2.588 247 9% 71% 00:00:30 00:06:05 00:00:10 00:06:15 00:00:16 410 16%

    6/01/15 2.774 2.642 132 5% 76% 00:00:30 00:06:16 00:00:15 00:06:31 00:00:16 400 15%

    7/01/15 1.418 1.340 78 6% 72% 00:00:50 00:05:55 00:00:20 00:06:15 00:00:16 325 24%

    8/01/15 4.198 3.934 264 6% 78% 00:00:40 00:05:40 00:00:30 00:06:10 00:00:17 310 8%

    9/01/15 3.345 3.139 206 6% 78% 00:00:30 00:05:42 00:00:20 00:06:02 00:00:17 200 6%

    10/01/15 2.998 2.712 286 10% 71% 00:00:20 00:05:27 00:00:40 00:06:07 00:00:16 300 11%

    11/01/15 3.024 2.727 297 10% 74% 00:00:30 00:05:55 00:00:10 00:06:05 00:00:16 315 12%

    Total
    20.592 19.082 1.510 7% 75% 00:00:32 00:05:50 00:00:21 00:06:11 00:00:16 2.260 12%
    semana

    12/01/15 3.059 2.660 399 13% 64% 00:00:25 00:05:54 00:00:15 00:06:09 00:00:17 200 8%

    13/01/15 1.604 1.446 158 10% 65% 00:00:15 00:05:17 00:00:20 00:05:37 00:00:17 175 12%

    14/01/15 4.298 4.013 285 7% 71% 00:00:20 00:05:47 00:00:30 00:06:17 00:00:17 190 5%

    15/01/15 3.417 3.200 217 6% 77% 00:00:25 00:05:44 00:00:20 00:06:04 00:00:17 200 6%

    16/01/15 2.963 2.727 236 8% 69% 00:00:30 00:05:27 00:00:40 00:06:07 00:00:17 410 15%

    17/01/15 2.916 2.774 142 5% 83% 00:00:20 00:05:55 00:00:10 00:06:05 00:00:18 400 14%

    18/01/15 2.983 2.726 257 9% 64% 00:00:25 00:05:48 00:00:15 00:06:03 00:00:17 325 12%

    19/01/15 1.688 1.472 216 13% 67% 00:00:30 00:05:40 00:00:20 00:06:00 00:00:12 215 15%

    Total
    22.928 21.018 1.910 8% 71% 00:00:24 00:05:43 00:00:22 00:06:05 00:00:17 2.115 10%
    semana

    Total: enero 57.958 53.466 4.492 8% 72% 00:00:29 00:05:46 00:00:23 00:06:09 00:00:16 5.140 10%

    28 de septiembre de 2020 16:31:07 EDT Informe diario de mtrica de cola (2 / 2)

    You might also like