TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D074/D075/M044 – 019 2/28/2012

APPLICABLE MODEL:
LANIER – PRO C651EX/PRO C751EX/PRO C751
RICOH – PRO C651EX/PRO C751EX/PRO C751
SAVIN – PRO C651EX/PRO C751EX/PRO C751

SUBJECT: TROUBLESHOOTING VERTICAL DARK LINES

SYMPTOM:
Vertical dark lines [A] appear on the output when printing solid images in single color.

Dark lines appear along the feed direction.

CAUSE:
Foreign substance stuck in the doctor gap of the development unit causes inconsistency in developer supply.

ACTION:
Clean the doctor gap of the affected development unit in the following procedure.

1. Print 3 each of full dot pattern (SP2-109-003: "26") and 1 dot halftone pattern (SP2-109-003: "11") on
either A3 or DLT in black, cyan, magenta, and green.

To make a full-green coverage page

• Enter SP2-109-003 and select No.26 (Full Dot Pattern).
• Enter SP2-109-005 and select "1" (Full Color).
• Enter SP2-109-6 and change Density K from "15" to "0".
• Enter SP2-109-8 and change Density M from "15" to "0".
• Enter SP2-109-7 and -9 and confirm Density C and Density Y are both set to "15" (default settings).

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Tech Service Bulletin No. D074/D075/M044 – 019

2. Clean the doctor gap of the affected color.

• Cut out an OHP transparency [A] or a plastic sheet as shown below.
• Clean the doctor gap using the sheet and then vacuum the remaining developer.

NOTE:
This procedure is almost the same as the procedure for troubleshooting “Vertical white line” as described in
the service manual in the section:
6. Troubleshooting > Troubleshooting for Image Quality Problems > Development-related
Troubleshooting > Vertical White Line

The procedures are similar because a clog in the doctor gap could have opposing results in which the
developer supply is either insufficient or excessive.

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