TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D074/D075/M044 – 013 REISSUE  10/16/2013

APPLICABLE MODEL:
LANIER – PRO C651EX/PRO C751EX/PRO C751
RICOH – PRO C651EX/PRO C751EX/PRO C751
SAVIN – PRO C651EX/PRO C751EX/PRO C751
IMPORTANT: This bulletin has been
superseded by TSB# D074/D075/M044
– 049, Troubleshooting Non-Printed
White Areas. Please disregard TSB
D074/D075/M044 – 013.

SUBJECT: IMAGE NOT COMPLETELY TRANSFERRED ONTO PAPER

 EXPIRATION
This is to announce the expiration of the information originally delivered in this bulletin. Considering the
length of time that has elapsed since August 2011 when the modification of the Guide Plate was originally
implemented, it is expected that the Guide Plate of the previous type (D0742195) is no longer used in the
field and the requested actions have been completed. Please see TSB# D074/D075/M044 – 049 for revised
information regarding Troubleshooting Non-Printed White Areas.

SYMPTOM:
The image is not completely transferred onto the paper resulting in a void area. The non-printed image area
is located on the trailing edge of the 2nd side when printing duplex on A3/DLT. The symptom occurs within
approximately the first 30 printouts, when running the machine after a long break while the internal
temperature is still low. In addition, the symptom may also occur after recovering from a jam if the machine is
run in a low temp/humidity environment.

CAUSE:
Condensation from the paper builds up on the Fuser Exit Guide Plates after passing through the Fuser.

SOLUTION:
As a countermeasure, a new style Guide Plate has been created with ribs to help prevent condensation build
up. See photos below. To determine which units require the new style Guide Plates, see Units Affected:

Original Style (no ribs) New style (with ribs)

Copyright © 2013 RICOH Americas Corporation. All rights reserved. Page 1 of 13

Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

Installation:
During installation perform the following:
1. At installation, please check whether the three Guide Plates of Fusing Unit are old style or ones that
have received the countermeasure. Reference the photos above.
Old style parts have no ribs on the Guide Plate.
Parts that have received the countermeasure have some ribs on the Guide Plate.
2. If it is determined that the Guide Plates are the original style, a countermeasure kit is available, TCRU Kit
B (Fuser Assembly). To obtain the TCRU Kit B, follow the IMPORTANT instructions on page 2. Replace
the original Guide Plates with the countermeasure Guide Plates using the Replacement Procedure
starting on page 3.

Service Visit:
At the next service call on the affected mainframe SNs (Refer to Units Affected), inspect the Guide Plates of
the Fusing Unit to determine if the Plates are the “Original” or the “New” type based on the photos provided
on page1. If the unit contains the “Original” type (without Ribs), a countermeasure kit is available, TCRU Kit
B (Fuser Assembly). To obtain the TCRU Kit B, follow the IMPORTANT instructions below. Replace the
original Guide Plates with the countermeasure Guide Plates using the Replacement Procedure starting on
page 3.

NOTE: The Fusing Guide Plates contained in TCRU Kit B should also be inspected and upgraded if
necessary.

IMPORTANT:
The updated Fusing Guide Plates are provided as a Kit (P/N: D0749901) and is available at no charge.
Please follow the instructions below to obtain the replacement parts.

Ricoh Direct Channel (IKON & RBS ) – Order P/N - D0749901A thru RAC NSPC.

For Dealers, Ricoh Canada, and Ricoh Latin America Channels – Please click on the link below and
complete the Request Form to obtain the kit:

TSRC Link: http://www.tsrc.ricoh-usa.com/access_ories/FormFusingUnitGuidePlateKit.asp

NOTE: The Fusing Guide Plate Kit P/N –D0749901A is only available from TSSC through the above link.
It cannot be ordered directly from NSPC (National Spare Parts Center).

NOTE: The Fusing Guide Plate Kit will be available through this TSB until March 30, 2012.

UNITS AFFECTED:
The following is the serial number ranges of machines that are affected. If you have a mainframe that is
listed or falls within these ranges, please implement the procedure on the next service visit or installation.

From -- V9015500001 To -- V9015500023

Form -- V9115300001 To -- V9115300004

From -- V9115400002

From -- V9115500001 To -- V9115500012

From -- V9115500016

Page 2 of 13
Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

REPLACMENT PROCEDURE:
Using the Service Manual as a guide, take out the Fusing Unit from the mainframe. Once the Fusing Unit
has been removed from the machine, follow the steps below:

Step 1. Open the Exit Cover and remove the 2 x .

Page 3 of 13
Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

Step 2. Remove the Paper Exit Guide Plate.

Step 3. Remove the 3 x  from the Guide Plate.

Step 4. Separate the Black Plate from the Metal Plate.

Page 4 of 13
Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

Step 5. Remove the 2 springs.

Place down the guide plate as shown
b l

AA061115
AA061115

Page 5 of 13
Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

Step 6. Remove the Metal Plate “1”.

Step7. Guide plate  (D0744478) is associated with Metal Plate 1

Metal Plate 1
D0744478

Page 6 of 13
Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

Step 8. Hook the 2 springs as shown below.

Place the unit as shown below to attach the springs.

A Spring Hook is
shown here but
it is acceptable
to install using
your fingers.

Page 7 of 13
Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

Step 9. Combine the Guide Plate with Guide Plate  D0744230).

Place the unit as shown below.

Attach the Black Plate and fasten with the 3 x .

D0744230

Screw P/N: AA143520C

Screw P/N: AA143520C
Screw P/N: 08046123

Page 8 of 13
Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

Step 10. Install the Paper Exit Guide Plate to the Fusing Unit.

Align the hole and the projection.

Align the hole and the projection.

Fasten with （ P/N: 03603006N).

Fasten with  (P/N: 03603006N） .

Page 9 of 13
Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

Step 11. Close the top cover to complete the procedure.

Step 12. Open the Paper Exit Top Cover.

Page 10 of 13
Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

Step 13. Remove the 3 x  and the Guide Plate.

2.-1 Remove the

3x

2.-2 Remove the The screw can be

Guide Plate accessed easier by
releasing this lever.

Page 11 of 13
Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

Step 14. Install the modified Guide Plate (D0744236) (See Note)
With a guide plate with both hands While holding both hands, placing the guide plate

NOTE
Use caution when handling the
D0744236
Guide Plates. Careful not to bend.

Page 12 of 13
Tech Service Bulletin No. D074/D075/M044 – 013 REISSUE 

Step 15. Fasten the 3 x .

D0744236

1st
2nd
3rd  P/N: 08046123
 P/N: AA143520C
 P/N: AA143520C

Fasten the s in the order 1st, 2nd, and 3rd.

Remarks:
In addition to the replacement of the Guide Plates above, it’s more effective to perform the
adjustment below:
Adjustments to Maintain Optimum Internal Temperature
The following adjustments are to be made if the problem persists even when installed with the modified
Guide Plates.
【Adjustment 1】
a. Set the timer to run the machine idle for 30 min.
b. Change the “Fuser Reload Time”: 280s → 500s
c. Change the “Rotation After Reload Time”: 300s → 999s
d. Time before entering “Auto off/Low power/Energy save” modes: 240 min
【Adjustment 2】 “a~d” + “e”
e. Change the standby rotation temp: 120 degrees → 150 degrees

NOTE: This setting will rotate the Fuser more frequently and possibly shorten the Fuser’s life.

Page 13 of 13