Republic Online Banking Online - Anywhere, Anytime Navigation Guide $ Republic Bank ‘re the One for you!Welcome to. Republic Online Internet Banking RepublicOnine i a FREE service with industry leading securty features. RepublicOnline gives you secure access, 24 hours aday, 7 days aweek, to ‘yur accounts, at your cowenience. How to Register for Internet Banking “To access Republic Bank’ Internet Banking, cick the Online Banking icon on our offcial website, wwww.republieguyana.com, ‘To register for Internet Banking as @Retal user, you need to complete the folowing steps: 1. Select Personal located in the Register for RepublicOnline section at the bottom ofthe screen, ‘Welcome to Republie@nine 2. Accept te Terms and Conditions. patna epson Fm Check the box before | accept the Terms and Conditions then lick KREREERN to proceed. 3 Input User Data ‘The folowing data is required for Retail user registration: + Identification Type + Identification Number + Frst Name + Last Name + Date of Birth + Email + Mobile Number + Username + Product Type + Account + ret Card + Product Number + PIN + Customer ID Glick Continue to move onto the next step. 4, Confirmation, ‘erty the data entered then Complete Google's reCAPTCHA. (ck Confirm to procoed, Y mots & 5, Complete Registration, ‘Once the registaton process has been completed successfully, the folowing message willbe displayed: Your RepublicOnline registration is now complete. Personal RepublicOnline Registration Form ur Rapin rapa noe compete Upon completion of the process, a temporary password will be (generated and sent tothe ema adress provided during registration Users can download the registration form using the link on the confirmation page, Ck the Finish button at the botom ofthe page tobe directed to the Login soren, Riera Log onto RepublieOnline by entering the userrame chosen at registration, (Username __| Click EEE to proceed © Pasaword Enter the temporary password sent via emai then click Next.‘You wil then be prompted to change the password and cok Confirm to ‘confirm the change and continue, Enter 2 New Password — ieee [mmcnmen | eee ‘The securty image functions as an ant-pishing device. The image ‘Solected wil be displayed everytime you log in. Security Information Terman cope oegricee moatpae Click Next to proceed tothe following step ofthe secur setup process. ‘The secret question willbe used as validation to update personal dat, security and user settings. The user must create thelr own secret question, ‘The system does not provide any templates or options forthe secret ‘question, 1-Entr a secret queston of your choice) 2.Enlor the answer to the question in the Seoret Answer fold provided 3. Solect Next to proceed tothe next stop ofthe login process, 4, Select second authentication method. 5-The options avalble her are SMS and Mobile App. Al user wll be required to select one ofthese options and enter ther mobile umber, ode to register or enrol the device. Option 1 - SMS 1. Select SMS from the lst of security options, 2 Input the focal mobile number (with the country code) of the device you wish to enrol 23. Each time an attempt is made to login to RepublicOnline, the user vill receive an SMS containing a codertoken which must be entered ‘n the website to validate the user, Second Authentication Method Option 2 - RepublicMobile App When the Mobile Apo option is selected, the user willbe instructed to owned ‘and activate the RepublicMobile App on his/her mobile ice. Once the Mobile App has been downloaded, the user willbe required to ‘sync the mobile device to their RepublicOnline profile using a code. ‘After linking the mobile device, select Next. (eerie Visit pubicguyana,com and follow these 3 simple steps: 4. Enter your usemame. 2.Enter your password and cick INES to proceed. Ensure thatthe ‘mage displayed isthe one selected during the security setup, then Click Next to proceed. 43. Enter the code recived via your chosen second factor authentication, {SMS or Mobile App, n the Code field and dick Next to proceed. When the 2 steps have been completed, the user will be directed tothe homepage. = E ASG eccoLeal ‘This section displays limited details ofthe customer's accounts for each product, including: + Account number + Currency. + Available balance ead “The user workspace i located on te lower half of the homepage, below ‘the product balance ribbon, and comprises 6 sections: 1.The Relevant Links - features quick access links to three functonalties - RepublicMobile App, Cardless Cash and Wire Transfers. 2. Favourite Transactions - displays a st of upto 5 transactions that ‘the user can save and modify according to ther needs and preferences. 3. Daily Exchange Rates - the buying and selling rates forthe USD, CCAD, GBP and EUR currencies wil be csplayed here, These wil be Updated, daly forthe customer's reference, 4.My Personal Finances - allows the user to set budgets and saving ‘goals. It also provides financial analyses of their income and expenses. Tis module can only be used fo local currency finances. 5. My Latest Transfers - displays the last 5 transfers the user made, ‘rom internet Banking 6.My Latest Payments - displays the ast 5 payments the user made ‘rom Intemet Banking Main Menu - The main menu contains all the platform's functionalities and can be accessed via the icon showing 3 stacked horizontal lines Eat ‘the top lft comer ofthe page. ‘Quick Menu - The quick access menu is a shorter menu, containing the features that are most used by customers. This menu is avaiable from any screen within the application, hick Mens Select the My Products tab on either menu and the folowing willbe displayed: + Product Type + Product Nickname (Alias) + Product Number (Account number) + Product Status| + Branch Name + Current Balance + Avaliable BalanceSelect Transfer o use any ofthe 7 oponsavaable on RepubicOnlin, “ocr err ek We fer area or ‘To schedule tenses, dick =~ located below the Addtional Data cialooue bax. Itthrd-party transactions are selected, the user may choose to either enter the payment information here or select from ther registered third-party beneficiaries. To input payment information trom the payment soo 1, Select Other cet 2. Click Insert Product Data and input the beneficiary data. The beneficiary account information required difers based on the third-party transaction chosen and can include: + Product Nickname + Account Data ~ Bank Branch eee) + Beneficiary Account Number + Beneficiary Data - Email Address + Identification Type and Number + Address + Intemational Bank Transfer - Accept Terms and Conditions ee 3. Confirm payment. PROM cmd =< 1. Select Transfer from the menu. 2.Entor the required data - Debit Account, Credit Card Account, eect a = a ies Once the transaction information has been verified, select Confirm 2. Entrthe amount to tans. toproceed @ wemtierans anata “Todt varsacton data ei set tum cnc rnseton request et Cane 4, Enter the aditional data - Deseripton, Notification Em: 4. Resuits ° ‘The Results page contains the folowing data: = Status Message (cess indicated in ore ale shown ine) ~Transacton formation - Date and Time 5. Click Continue to proceed. - Reference Number - Execution Date a Debit and Credit Account Information ~ Transaction Amount ~ Additional Data Included1. Select Cardless Cash, 2 Input Transfer Data — ‘The beneficiary account information required for Cardless Cash transfers is as follows: Nickname + Beneficiary Name Mobile Number 3, Confirm Data, View the results of the transcation made. B Download Receipt © Saveas Favourite Schedule © Online Aetity The action panel is located on the right side of the screen and contains the folowing options -Dovnand eco: aPD ican dvd win te cane ca I HVRDETE STERR thatis being cspayed onthe sreen Payment Options Save as Favourite: the user can assign a nickname and save the ‘There ae 4 payments option offered on Republic Online “ransacton asa favour fio use, 1. Select the Payment option from the Pay menu (as shown below Schedule: the user can schedule the payment from this point. Al the 'yinent ‘transfer data willbe preloaded and the user wilbe requied to enter the date and frequency deta fr the payment Online Activity: the user will be redirected to the Online Activity, screen, uC Caress Cash allows customers to withdraw funds from Republic Bank Blue Machines, without the use ofa card. 2.Entor payment data - Credit Card To Pay, Amount to Pay. ‘These transactions incorporate the use of a 6-digit transaction ID and a 4-digit cash code which are generated by the system and sent tothe user's mobile device. Both codes are required at the Blue Machine, in ‘order forthe recipient to retrieve the cash. “These traneesar resbcted to al ourency ely.2. Select Debit Account from the list. 4. Enter additional data - Description, Notification Email 5, Select Confirm to proceed. 6.qThe Results page contains the following data ~ Status Message svecess indicated in goo falure shown ined), Transaction Information - Date and Time, Reference Number Execution Date Debit and Creit Account information Payment Amount Additonal Data Included ‘~Tochange transfer pe, click leat after Payment -Your Credit ard “To schedule ans, cick > located below the Adtonal Data dlalogue box ‘The user can select any ofthe following payment methods: 1. Pay Own Credit Card al registered personal crit cards willbe listed here 2. Republic Bank Credit Card: to make a payment toa third-party ‘recit card, the user may ether enter the payment information here o select from their registered third-party beneficiaries. 3, Loan Payments, the users given 2 option: ~ Loan payment ul installment Principal payment, 4, Company/Utlity Payments: ~The user must select the utity they wish to pay, ether by selecting ftom the pre-registered list or by entering the information at the time of payment 5. Pre-Registered Utilities: ~ Click the Pre-Registered under Utility to Pay ~ Expand the ist via the oon, + Select the required uty to be paid. 6 Unlisted Utes: ~ Click Other option under Utility to Pay. ~ Expand the ist via the » fon, - Selec he Utility Category and then the relevant utility ~ Enter the required payment data, - Select Confirm to proceed, Users may view al of their transaction history via the Online Activity ‘menu option. Select Online Activity sted inthe My Transactions section of the main menu, Features: 1.Fiter Options + Date: enables firing of transactions by date or date range. + All Transaction Types: enables fitering by transaction ‘ype, + Transaction Status: transactions may be fitered by their status (e.g. In Process, Rejected, etc), + Advanced Filter: enables fitering by transaction amount range. @ 2. Export File ‘The transaction history on an account may be exported using one of the following option: + POF Excel csv conan 3.Contextual Menu ‘The menu on each alert offers the folowing action: * See Detail to see the transaction deta of the selected item + Repeat: to repeat the selacted transaction. + Save as Favourite to save the selected transaction as a favourite,ees Select Sevice Requests trom the main menu. ‘The 2 types of service requests Republic Online offers are: + Stop Cheque + Block/Unblock Card All Service Requests follow a4-step process which includes 1. Selecting the required request option 2 Inputing the necessary data 3, Confirmation of information 4 View results ‘The following information wil be required fora Stop Cheque request: 1. Cheque Number 2. Cheque Amount 3, Reason for Cancellation ‘The data requested will vary, based on the option selected. To cancel one cheque, click Just One. ‘ata et Stop Cheque ‘To cancel a series of cheques, click Range. Data of Stop Cheque Cares | dud tage] en crewveniaeerur | rasmnersopcae | oieneanopion —w ‘The folowing message willbe displayed below the requested information: “| declare that the following information is true and accurate and is to be regarded as part of the Republic Bank Limited Terms and Conditions that were agreed on upon online registration. The Bank ‘shall not be liable for loss incurred on cheque(s) previously processed.” Before submitting ths request, please verty thatthe cheque(s) have not yet been processed by the Bank. You can do so by reviewing your online statements and transaction history By selecting Confirm, the user also acknowledges tha they have read and agree to the terms of his request Be eee) 1. Select Service Request from the main menu. 2. Choose Block/Unblock Card. 3. Select the card type - Credit, Debit. (Card - Black and Unblock Card4. Saat an zou om te st than net aside For Republe Bak beeflaes epuble Bank Cheaung Acount, . ‘Saving Account, Credit Card or VIM) the following information will be = reese + Product Nickname (Required*) + Account Data - Number (Required*) "bint Em Te eld fs ot mandy Howe te usar feqae enfield when payers remade, en the bnecarys ema aes canbe elude era dala putin hs fede stem wl adoatealy on te oentn to the default email address, which is the user's registered email ses 5. Input the requested data - Option, Reason. a ee Puree For extemal beneficiaries, which include the Local Bank Deposit Account [oes ‘and Intemational Bank Deposit Account, the user will be required to input [Loren the produc data as wells the extemal bank information Local Deposit Account 6. lok Continue to proceed. The following information will be requested for a Deposit Account atalocal bank + Product Nickname ec + Account Data ~ Bark/Branch Requied") Customers willbe alowed to make payments tothe flowing third-party ~ Beneficiary name Required") products: Account number Required") + Republic Bank Chequng Account ~ Beneficiary Data + Republic Bank Savings Account ~fralladross ~Wentficaton type + Republic Bank Credit Card feattenteo pe + Ropublc Bank VIM Card erntes + Local Bank Depost Account + ifematonal Bank Depost Account International Bank Deposit Account + Caress Cash Payee The folowing information wil be requested for a Deposit Account For each ofthese transactions users wil have 2 options: at aninterationlbanke 1. Register the third-party benefcianybenefciares and select the + Product Nickname Raquied") appropriate ret account when require. + Beneficiary Data: 2, One-time payment a third-party account were the credit account ~ Boneficiary Required") information is input a the point of completing te ransacton Adress leuied’) ~ Giy Required’) Registering Third-Party Beneficiaries Country Required) Third-party beneficiaries canbe rgitoredin2 ways + Boniciery Account Data: 1 Meru: Via the Third-Party Payees option under the Manage menus ~Aazount Number equred) 2 Payment Screen: Via the Other opin when inputng the Credit “bak coutry ‘Account data onthe payment sree. oe Option 1 - Menu ABA Required’) r ~ Swit Required") | Soe Tay Beollresn he Manape mera see ete ort Code ick te icon. at + Intermediary Bank Data 3. Select the relevant type of beneficary account ~ Republic Bank “ABA Required") CChequing or Savings Account, Republic Bank Credit Card, + Swift eauiea") Republic Bank VIM Card, Local Bank Deposit Account, ~ Routing No./ Transit NoSort Code Requied*) Intemational Bank Deposit or Gardless Cash Payee. “address Reauired") = Bank Required") ~ Gy Required) ~ Country Requires)Cardless Cash Payees The fllowing infomation willbe requested: + Nickname (Required") + Beneficiary Name quired") + Mobile Number Required") Gee eu CUO Po cue el acu Payment Screen (as shown above) 1. Select payment option, 2. Select the Other option under Credit Account section. +3. Click on the ¥ icon to insert the product data. 4. Select a product type by clicking on the v icon to expand the list. 5. Insert required data and select Confirm to proceed. rit iS Users. can configure the application to notify them when specific transactions occur on their accounts), These alerts or notifications may be configured tobe sent via any one ofthe folowing channels “Inbox. + Email + SMS + PUSH notifications Notfcations may be configured forth following: ‘Account Balance + Account Activity + Credit Card Balance + Credit Card Activity + Credit Card Overtimit ‘There are two ways to contigure notfications: 1 Menu: Via the Notifications option inthe Manage in menu, 2. Contextual Menu on the Account: Via the Setting Notifications option Option 1 - Menu 1. Select Notifications inthe Manage tab in menu. 2. Click on Add Notification 3. Select the notification type fom thelist - Account Balance, Account ‘Activity, Credit Card Balance, Credit Card Activity or Credit Card Overtimt. © sesnsttcaton © coun here, © creancart Dance © crear coy 4 Input required data. For all notifications, the user will be required to input the folowing ata: + Product + Definition - conditions for sending alerts (Eg. Notity me i. + Frequency - how often alerts shouldbe sent (.g. Once dail 5, Select INIEEEERINN to confirm the new alert. Option 2- Contextual Menu 1. Select Product in the My Products tab in menu. 2-Click $ to launch the Contextual Menu of desired product 3. Select Notification Settings, this directs the user tothe Notitcatons age.S y Republic Bank We're the One for you! 850008 @ republicguyana.com ® gyemail@rthi.com Revised January 2020