Sean Lorenzo

12-HYATT

1. Regular Client - refer to those who came unannounced, looking for rooms.
Walk in guests with repeat patronage maybe rewarded for their loyalty to
being given a special rate or discount.
2. Corporate Account - apply to companies or institution, usually with special
credit arrangements in the hotel. If a credit line is extended, these companies
are allowed to book their guests on charges provided that they send a letter
of guarantee to the hotel prior to guest’s arrival.
3. Association – are groupings of individuals or groups for a common purpose
or goal sharing ideas, hobbies, beliefs, other lots of things.
4. Travel Agencies – most of these agencies have pre-arranged bookings of
their tour groups in a hotel of their choice.
5. Government Institutions – some have special booking or credit arrangements
with the hotel.