1. Is self regulation by business necessary for consumer protection?

If so
why?
2. Who can file a complaint under the Consumer Protection Act, 1986?
State any two other than ‘consumer’.
3. How can Business Associations act as a means of consumer protection?
4. Amrit filed a case against Volvo Ltd in the State Commission but he was
not satisfied with the orders of the State Commission. Name the authority
to which he can appeal against the decisions of State Commission.
5. A purchased a medicine from a medical store for his son, who had high
fever. Even after giving the medicine his son’s condition did not improve
and he had to be hospitalised. The Doctor informed A that the medicine
given to his son was spurious. A complained about this to the medical
store. As-a result, the medical store decided to file a complaint against the
manufacturer in the consumer court. Can the medical store do this? Give
reasons in support of your answer. (Extension)
6. Mention when as a consumer you are not in a position to resolve
your grievance under consumer protection act.
7. Sandeep purchased a diesel car for Rs. 7 lacs from an
automobile company and found its engine defective. Despite many
complaints the defect was not rectified. Suggest to him the appropriate
authority where he could file a complaint under consumer protection Act.
8. A shopkeeper sold you some spices, claiming that they were pure. Later
a laboratory test formed that those were adulterated what
precautions should you have taken before buying and what remedies are
available to you for the wrong act?
9. ‘Amazing Duniya’ is a tourist agency. It also has a group of hotels. The
company offers new types of schemes to the potential customers. Amit
was offered a scheme of staying in a hotel for 6 days and 5 nights for
free. However when he reached the destination he was told that every
room of the hotel was booked. He told them that he was told earlier that
his room was booked. He even showed them the confirmation he received
on his mail.
(a) Can Amit file a complaint against the tourist agency?
(b) Will he get a relief in this case?
(c) Name the relief he will get.
(d) Which consumer right has been violated in this case?
1. Why is consumer protections necessary?
2. In a colony several people purchased mosquito killing rackets from a
company. The majority of rackets turned useless within a period of two
months. Rishank who was one of the residents of the colony decided to
take the matter to the consumer court but the residents were not united
and he felt himself alone on the issue. The price of the racket was Rs 450.
Meanwhile one of the friends of Rishank who was a journalist reported
about the incident in a daily newspaper. When the company learnt about
the situation it decided to take a milestone step. The company decided to
take back or repair all the faulty rackets from the residents of the society.
The whole story took an interesting twist when a technician from the
company told the management that in the instruction book provided with
the racket it was written to clean the racket with special care after every
one month. When enquired it was found that the residents with faulty
rackets including Rishank didn’t clean their rackets after one month.
(a) Which important aspect from consumer point of view is
highlighted in the above case?
(b) At which level of consumer court could Rishank apply for the
claim of his loss?
(c) What was the important aspect from the point of view of business
which compelled the company to take such a milestone step?
(d) Which consumer responsibility was not followed by the residents
of Rishank’s colony?
(e) Which consumer right was protected by the company?
3. Nitish went to a shop to purchase a shirt. The shopkeeper offered him
three colours of shirts. Nitish asked him to show him the shirt which was
on display. The shopkeeper told him that he could not buy that shirt and
would have to choose from the options provided by him. Out of necessity
and lack of time Nitish purchased a shirt out of the shirts shown by the
shopkeeper. He paid him cash and didn’t take the cash memo. Later,
when he wore the shirt at home and was about to leave, he found one
button of the shirt missing. He went to the shop the next day and asked
for replacement. The shopkeeper bluntly denied that the shirt was
purchased from him.
(a) Which consumer right of Nitish is violated here?
(b) Which consumer responsibility was not fulfilled by Nitish which
led to this situation?
(c) Can Nitish file complaint against the shopkeeper?
(d) From the point of view of business which type of interest has been
overlooked by the shopkeeper? Why?
4. On her sister’s wedding, Radha decided to gift her gold earrings. When
she shared her plan with her husband, he showed her an article in the
daily national newspaper under the heading “Jago Grahak Jago.” The
campaign included details about the various aspects that people must
consider before buying any gold jewellery.
(a) Why do you think campaigns like “Jago Grahak Jago” are inserted in the
newspaper?
(b) Name the right of consumer being fulfilled through this initiative of the
government
(c) State any three responsibilities that Radha must discharge as an aware
consumer while buying her sister’s wedding gift.

5. Anita purchased a book from Satish book stores. While reading the book,
she found that ten pages were missing. She approached the book seller
and complained about the missing pages. The seller promised that if the
publisher was ready to change the book, he would change the same. After
one week, the seller informed Anita that the publisher had refused to
change the book.
Where can Anita file a complaint against the seller of the book? Give
reason in support of your answer. Also, explain who is a consumer as per
Consumer Protection Act, 1986.

6. Reena purchased one litre of pure desi ghee from a shopkeeper. After
using it, she had a doubt that it is adulterated. She sent it for a laboratory
test which confirmed that the ghee is adulterated. State any six reliefs
available to Reena, if she complains and the consumer court is satisfied
about the genuineness of the complaint.