Organizational culture is the collection of values, expectations, and practices that guide and inform the

actions of all team members. Culture is less about policy and more about people, especially in
the service-oriented hospitality business. To create the hospitality culture, you want. Think of it as the
collection of traits that make your company what it is. The culture creates the environment in the
organization and influences the nature of the long-term plans that move the organization toward its
vision. Culture also dictates the policies and processes that enable the organization to live its mission
every day. The culture at your organization sets expectations for how people behave and work together,
and how well they function as a team. In this way, culture can break down the boundaries between
siloed teams, guide decision-making, and improve workflow overall. It is a mentality that contributes to
brand identity and provides a basis for decision-making in everyday operations. In outlining the desired
attitude, a service culture sets the tone for staff to instinctively make the right calls, choose appropriate
wording and take the best action. A work environment that possesses organizational culture is driven by
purpose and clear expectations. This motivates and inspires employees to be more engaged in their
work duties and interactions with others. It also leads to high levels of workforce engagement, which
drives productivity. Organizational culture reflects the mission and priorities of the company, which
ultimately affect the experience of employees and clients. That is why it is important to be deliberate
about cultivating a specific culture that celebrates diversity.