BROKENSHIRE COLLEGE

Madapo Hills, Davao City, Philippines 8000

Fides et Servitium

Industrial and Organizational Psychology- PSYCH 115

Final Examination

Name: ____________________________________________________ Score: __________

Instructor: _________________________________________________ Section: _________

TEST I. ESSAY
DIRECTION: Read the questions carefully and concisely. Write your answers on the space provided.

1. Explain the performance appraisal process that are divided into interrelated steps and
explain.
2. In what type of situations is training most useful? Least useful?

3. Why would measures of employees’ attitudes about a training program and measures of
actual learning be different?

4. Does getting paid for a task that one enjoys performing reduce intrinsic motivation? Why or
why not?

5. What is upward communication and downward communication?

6. Which is most important: nonverbal cues, paralanguage, or the actual words chosen to
communicate? Why?

7. Can people be taught to be effective listeners? Explain your answer.

8. Do those who seek leadership roles, those who emerge as leaders, and those who are
successful leaders share similar traits?

9. How can you use the knowledge of why people join groups to increase group effectiveness?

10. Why should organizations be concerned about employee stress?

11. What job characteristics are most likely to result in high levels of stress?

12. Do stress management techniques actually work? Why or why not?

“A pessimist sees the difficulty in every opportunity. An optimist sees the opportunity in every difficulty.”