Fadlilah Rahmawati

180221607080/C0C1

Chapter 16 Strategies for Managing Behavioral Issues

(pp. 148-160)

Issues: Points to remember

1. Learner There are several - Know-It-All - Chatty Kathy refers - Challenger
personalities types of refers to a to a learner who posts refers to a
personalities in learner in the too much personal or learner who
online course such course who off-topic information challenges the
as co-instructor, always has the to the discussion that learning
know-it-all, bully, right answer is irrelevant to the activities as
helpless, chatty and thought discussion topic. well as the
kathy, the offender, another - The Offender refers solutions
sarcastic/humorous, learners’ to a learner who posts offered by the
challenger, and answer was offensive words to instructor.
complainer. wrong. communicate their - Complainer
- Bully refers to a ideas. refers to a
learner who - Sarcastic/Humorous learner who
tries to refers a learner who complains
intimidate or uses sarcasm or about the
offend another humor in her posts. course in
learner or public forums
sometimes even and tries to
the instructor. encourage
- Helpless refers others to feel
to a learner who the same.
tries to get
sympathy from
other learners
and will ask
other learners
for help.
2. Flaming Flaming is a term There are five The teachers need to It is important
used to talk about types of flames monitor the for the teachers
the act of posting include the ad- discussions and to remain in
insults online, often hominem attack, interactions to ensure control and
mixed with the spelling- that issues are being assertive instead
profanity or another grammar flame, addressed, of
offensive language. the “you have no learners are being defensive or
business being respectful to one argumentative.
here” flame, the another, to ensure that
sneak flame, and flaming is not
the surgical- occurring. So the
strike flame. teachers can catch it as
soon as possible to
deescalate the
 situation.
3. Nettiquette Netiquette refers to Knowing where In adaptation of Reviewing
a set of rules that we are in netiquette guidelines netiquette
should be followed cyberspace is to the online learning guidelines and
by the teachers and important environment, the have learners
learners when because teachers can review discuss and
interacting with depending on the netiquette guidelines agree to these
others or how to environment, and have learners rules aim to
behave in an online there may be discuss and agree to ensure that
learning different rules of these learners
environment. netiquette e. rules at the beginning understand the
of a course. expectations and
guidelines and
agree
to them.
4. Plagiariazing The most common The most The teacher should The teacher may
issue of plagiarism common monitor the also want to
occurs in learners' plagiarism is discussions and compile all
assignments. when learners observe any discussions each
post a response similarities in learners' week and run
that is copied by posts to ensure the compiled
the learner from learners are not discussion
another source copying from one through a
such us from another. plagiarism
other learners’ detection tool to
posts in the check for posts
course. that have been
plagiarized.
5. Tone of When Several structures The teachers must The teachers can
faculty communicating can help the consider the tone and follow the
with learners, the teachers to keep language they use “Expectations
teachers should try their when dealing with and Guidelines
to keep their communications their for Interacting in
communications regarding learner learners issues. the Online
neutral and not behavior neutral Environment” to
include personal such as focusing managing
thoughts or on the problem learners’ issues.
reactions to the and action they
learner. have taken,
making learners
aware of the
policies that have
been violated,
allowing
learners to
express their
feelings about the
situation and why
it occurred, and
allowing them to
 be a part
of the solution.
6. Motivation The learner The learners lose There are several types The teachers
behaviors may be motivation of learner such as have to identify
expressed as a result because their arrogant, careless, the root cause of
of motivation issues expectations are delinquent, disjointed, the issue that
such as loss of not being met by irresponsible, can help them
motivation. the course or they overachiever, work with
are not able to stubborn, surprised, learners to
meet the unmotivated, and overcome
expectations of unskilled. motivation
the course. issues to help
them
successfully
complete their
course.