E: Good afternoon Mr.

Smith, I'm Amy Wilson, a representative for a

website maintenance company.
C: Good afternoon, Ms. Wilson.
E: We will talk about our future maintenance and focus on the basic
points of the contract, we would like to sign a three-year contract with
your company. This allows you to maximize your profit and attract as
many new customers as possible.
C: So, we don't want to take any chances and we would like to
approach the idea of signing a one-year contract first to make sure that
everything will be as you say.
E: We can assure you that the work will be reliable.
C: In order to conclude a contract for 3 or more years, we first need to
convince ourselves that you are right. Please understand because we
cannot risk our company's profit and it is difficult to make decisions in
such a short time.
E: I understand your point of you and we can give for you much time.
C: Also, since we are entering into the contract, we would like our
website to be tested once every three months.
E: Sorry, we cannot accept this because an online internship suggests a
test every month. If the site is running some problems, we need to fix
them as soon as possible, that's why we want to test every month.
C: We could accept this but we consider it`s not correctly.
E: We need 24 hours to solve any problem the site may have. also we
want the company to inform by e-mail.
C: We believe that it would be better to be informed by phone within
two hours, also it is faster and more efficient to solve the problem.
E: Don't worry, so we can definitely agree with that.
C: Well, I hope we have reached an agreement and I would like to
remain in good relations further
E: Good, so I will be in touch soon with new details.
C: Well, have a nice day, Ms. Wilson.
E: Thank you Mr. Smith, and you s.