CHARTERED GOVERNANCE AND ACCOUNTANCY INSTITUTE IN ZIMBABWE

EXAMINATION QUESTION PAPER

SUBJECT: BUSINESS COMMUNICATION AND ETHICS

PART: A
DATE: NOVEMBER 2021 TIME: 13:30 to 16:30 HOURS
DURATION: 3 hours; plus 15 minutes reading time

INSTRUCTIONS TO CANDIDATES

1. Answer question ONE (1) in Section A and ANY OTHER THREE (3) questions in
Section B.
2. Question One (1) is COMPULSORY and carries 40 marks. Questions in Section B carry
20 marks each.

Total: 100 marks

The examination script is the property of CGI Zimbabwe and is not to be removed from the
examination venue.
 SECTION A
(This Section is Compulsory)

QUESTION 1

You are an entrepreneur in the health sector in Zimbabwe. The current pandemic
has opened myriad opportunities for business growth and individual social
development in various ways. You want to diversify from the present line of
business to go into procurement and delivery of personal protection clothing for
public and private entities in Harare. You need to open a close corporation
company with one or two partners so that management and market survey and
capital are well taken care of.

REQUIRED:
Draft a Memorandum of Corporation (MoC) to be delivered to the Institute of
Intellectual Property and Companies Commission showing among other aspects:
 Justification of the business you are getting into, including gaps that you have
identified.
 Special provisions concerning your line of business.
 Names of directors in the new company and their strengths in view of the
company’s needs.
 Date of commencement.
 Envisaged period of business.
 Physical location of Offices.
 Hours of business.
 Authority to get into and signing contracts (State the cap for such authority.
For example, for contracts of up to RTGS500 000 need no board approval;
whereas any bigger amount needs special board approval).
 Specify the actual PPCs your company envisages working on.
 Contribution to national efforts in the fight against COVID-19.
(40 marks)

SECTION B
(Answer any THREE (3) questions from this section)

QUESTION 2

Read the passage that follows and structure it into a meaningful report by the
Procurement Department that you head for the briefing of the management at
the next internal management meeting. You must also correct every grammatical
mistake so as to make the report grammatically correct:

_____________________________________________________________________________________
Business Communication and Ethics: November 2021 Page 2 of 5
The Report:
The procurement department continues doing the best that it can to obtain a
reasonably priced block of apartments for the present workforce coming from
outside the resident town of the headoffice it has not been easyat all especially
in the current economically unstable and toxic environment management may
want to know that in our latest efforts with an estate management firm that we
shall not name the valuation officer promised us the first option of refusal for
some named embassy lease and eventual sale of their premises if we deposited
some undisclosed greenback into his personal offshore account with one of the
leading international banks. Fraud and unjust enrichment have never been part
of our organizational culture and practice. We are aware of the expectations of
both management and stokeholders and stakeholders alike we are striving to be
ethical in all our business dealings contracts and transactions so that the
company gets the best out of our bargaining expertise conscious that all dealings
and contracts must be conducted professionally always The company rules and
business ethics cannot be bent at whim to suitindividuals fleeting interests and
privatepursuits. We would like to let management know that we have pending
promises that we are following up. Nonetheless should there be any change in
terms of policy regarding the manner in which we are doing business we would
be glad to be guided and enforce the same in the best interest of the
organization Where enforcement would undermine the organisations interests
and where the department is induced to act fraudulently we are ready to accept
correction and admonition in the interest of exceptional fairness.
(20 marks)

QUESTION 3

You recently attended Zimbabwe International Trade Fair (ZITF) 2021 in

Bulawayo where your company was exhibiting alongside Mureza, an innovative
South African company formed by Zimbabweans who got business permits to
invest in that country with some franchise in that country’s motor car
manufacturing industry.

REQUIRED:
Using your own experiences at ZITF, write a memorandum to the Chamber of
Commerce and Industry advising its president on what can be done to enhance
the ease of doing business in Zimbabwe. (20 marks)

_____________________________________________________________________________________
Business Communication and Ethics: November 2021 Page 3 of 5
QUESTION 4

As the Public Relations Manager at your organisation, write a persuasive paper

that you will deliver at your organisation’s Silver Jubilee commemorations using
some or all the points on the critical importance of indigenous languages in your
company’s efforts at doing business with the local communities:

 Who are you in terms of language background?

 What is your ''mother tongue"?
 Is your mother tongue a language of your heart or do you prefer another
language and why?
 Do you speak other languages? Which ones?
 In terms of your organisation’s policy, is there any need to learn these other
languages?
 How and when do you use these languages?
 Do you think it necessary to learn and develop your mother tongue?
 Does your mother tongue reflect who you are as a person?
 You have the freedom to use different words and registers of language in the
same situation when you speak to different people.
 Each one of us has a specific language identity that needs to be preserved.
 LANGUAGE is a critical cultural tool that builds communication bridges.
 Ability to quickly connect with our clientele and stakeholders.
 Ability to adapt with ease to different speech situations.
 Selling/marketing both our products and the company itself.
(20 marks)

QUESTION 5

As Outreach and Marketing Manager of your entity, write a report to the

company’s Board of Directors on what would be useful takeaways from the 2021
Harare Agricultural Show. Reflect on the cost of exhibitions, traffic to your stand,
corporate image, manufacturing costs of wares for display, memorabilia for
visitors to the stand, depreciating rate of the local currency vis-à-vis profit
margins in a dollarised economy, as well as strategies that would help to
enhance your organisation’s corporate image. (20 marks)

QUESTION 6

COVID-19 lockdowns have created novel bottlenecks and problems with

communication in the Public and Private entities.

_____________________________________________________________________________________
Business Communication and Ethics: November 2021 Page 4 of 5
REQUIRED:
Write a proposed Code of Ethics for the organisation so as to arrest and deal with
rampant absenteeism. (20 marks)

“End of Examination Question Paper”

_____________________________________________________________________________________
Business Communication and Ethics: November 2021 Page 5 of 5