Passenger Feedback Form

Dear Sir / Madam We at DIAL are floating this questionnaire to get an honest feedback from our esteemed passengers on their preferences and expectations. Your feedback is of prime importance to us, as it will help us to further serve you better. Thank you for your time and efforts: RomyJuneja Chief Commercial Officer Delhi International Airport. SECTION A (CONSUMER INFORMATION) 1. Age(1) 15-25 2. NationalityIndian (2) 26-40 (3) 41 -55 Non Indian (4) >55 NRI

3. Gender

Male

Female 1) <400,000 2) 400,000-750,000

4. Income Level (per annum) INR 3) 750,000-1,500,000

4) >1,500,000

Education

Not SSC/HSC

SSC/HSC

Graduate

Post Graduate

Occupation Selfemployed/Professional Government Service Officers/ExecutivesMiddle/Senior Others(Specify____________________)

5. Travelling Destination: _________________

6. Class of travel 7. Purpose of travel

BusinessEconomy

Business

Leisure

VFR

Others

8. How frequently do you use Delhi Airport in a year? Considering: One round trip from Delhi = 2 trips; andOne way trip = 1 trip Less than 2 times 2 to 4 times 5 to 6 times 6 to 8 times 9 times and above

SECTION B CONSUMER TRENDS AND PREFERENCES 9. Do you prefer to shop at the Delhi airport? Yes No If No, please specify the reason 10. .......................................................

How many times do you make a purchase at the airport? Every timeSometimes Never

11.

How much do you spend on shopping at airport retail stores?

Food and beverage

<Rs200

Rs200-500

Rs500-1000

Rs1000-2000

>Rs 2000

Retail

<Rs500

Rs500-1000

Rs10002000

Rs2000-5000

>Rs5000

Services

<Rs200

Rs200-500

Rs500-1000

Rs1000-2000

>Rs 2000

12. Highly Satisfied 5-Highly Satisfied 15. Do you have any personal favorite brand at the Delhi airport?(FLASH CARD) Food and beverages Retail Travel services 13. Are you satisfied with the available brands? Yes No .. .

If No, what more brands can we introduce? ... 14. Do you think the money you spend here is value for money? Yes No

If No, what do you think we should do to enhance the value? ..

SECTION C AWARENESS AND COMMUNICATION

15. Do you think there are enough signage s for brands at the airport? Yes No

16. Are you aware of the promotions happening at the airport? Yes No

17. How would you like us to approach you for better communication? Email Any other SMS Letters and Brochures

SECTION D FEEDBACK 18. Please rate the following on a scale of 1 to 5, where 1-Highly Dissatisfied, 2-Dissatisfied, 3-Average, 4-Satisfied, 5-Highly Satisfied

Retail Area
Highly dissatisfied Dissatisfie d Average Satisfied Highly Satisfied

Conveniently located
Atmosphere and decor Range of products Quality Price

Food and Beverages

Highly Dissatisfied Variety Price Hygiene Staff effectiveness Ambience Overall satisfaction Dissatisfied Average Satisfied Highly Satisfied

Services

Highly dissatisfied

Dissatisfied

Average

Satisfied

Highly Satisfied

Wi-Fi facility ATM Facilities Information screens Mobile Chargers Currency Exchange Centers (FOREX) Smoking Lounge Travel related services