ITS

of Highty Effective Peopte.

HABIT 1t n"Proacrive
HABIT 2 I n.einVith the End in Mind
HABIT 3 t Po, FirstThings First
HABIT { I tni,rtwo-wio
HABIT 5 I S..t First to Understand,
Then to Be Understood

HABIT ( I syrr..gir.
HABIT / I St"rp.r, the Saw

/\RanklinCovev
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www.FranklinCovey.com
@ 2005 FnnklinCweyAll righs reserued.
 The Time Matrix

NOT URGENT

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Emotional Bank Account'

Deposits Withdrawals
.Seek fint to mdentmd. .Assume you understand.
.Show kindness, courtesy, .Show unkindness, discourtsy,
respect. disrespect.
.Keep prcmises. .Break prcmises
.Be loyal to the absent. .Be disloyal, bad-mouth.
.Set cler expecatiom. .Create unclea expectations.
.Apologize. .Be prcud and arrcgmt.
.Give Feedback .Give no feedback or evduate
("I" messages). character ("you" messages).
.Forgive. .Hold grudges.