Department of Agriculture

BUREAU OF ANIMAL INDUSTRY

OFFICE OF THE DIRECTOR

CUSTOMER SATISFACTION SURVEY

In our commitment to continually improve our services, we would like to request you, our valued
Customers, to participate in our Customer Satisfaction Survey Form. Please rate our services to the
customer by ticking the appropriate answers.

Name: NICASIO L. LANTIN Date:SEPT. 15.2022

Company: NUTRI- TECH PRODUCTS MFG. INC. Designation:PRESIDENT

Contact No:09176263665 E-mail:nutri.tech@yahoo.com.ph

Address:LAPO-LAPO 1ST, SAN JOSE,BATANGAS.

5- Excellent 4-Very Satisfactory 3-Satisfactory 2-Good 1-Needs Improvement

EVALUATION CRITERIA 5 4 3 2 1
A. Communication
 Listens properly to my needs x
 Keeps me informed about the status of my request x
B. Timeliness of Evaluation
 Releasing of Test Results is prompt x
 Releasing of Feed Laboratories Accreditation is on time x
C. Customer Service
 Staff are approachable x
 Staff are courteous x
 Staff are helpful x
 Staff are able to answer my queries effectively x
 Able to provide high quality of service x
D. Facilities (courier)
 Reception area is conducive to waiting x
COMMENTS:

SUGGESTIONS:

Thank you for taking time to fill up this form. Rest assured that your answers and identity will be treated
with utmost confidentiality to help us serve you better. Should you need to communicate to us please call
or fax your inquiries to 924-7946 (VVPL) or 920-2184 (VLD/Office of the Chief).

GF BAI OD -28 Customer Satisfaction Survey Form

Revision No.00
October 16, 2017