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  • Cek Poin WFH

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    zoe lah
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    The document outlines the steps taken to address various technical issues reported across multiple gates and checkpoints. It involves following up on issues reported to the call center, recording details of the problems in an Excel file, providing response times to the group, resolving ticket numbers on helpdesk systems, checking and cleaning gates and posts, and monitoring the ASDP Pentaho system and addressing any locks. Status updates are provided throughout.

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    CEK POIN WFH

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    The document outlines the steps taken to address various technical issues reported across multiple gates and checkpoints. It involves following up on issues reported to the call center, recording details of the problems in an Excel file, providing response times to the group, resolving ticket numbers on helpdesk systems, checking and cleaning gates and posts, and monitoring the ASDP Pentaho system and addressing any locks. Status updates are provided throughout.

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    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views2 pages

    Cek Poin WFH

    Uploaded by

    zoe lah
    The document outlines the steps taken to address various technical issues reported across multiple gates and checkpoints. It involves following up on issues reported to the call center, recording details of the problems in an Excel file, providing response times to the group, resolving ticket numbers on helpdesk systems, checking and cleaning gates and posts, and monitoring the ASDP Pentaho system and addressing any locks. Status updates are provided throughout.

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    © All Rights Reserved
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    of 2

    *CHECK POINT*

    1. Menindaklanjuti semua trouble di grup yg masuk call center


    - Gate 12 St. Bogor (Aplikasi Not Responding)
    - Gate 10 St. Depokt (Led Mati)
    - Gate 03 St. Tanjung Barat (Aplikasi Not Responding)
    - Gate 05 St. Karet (Tripod Tdiak Berputar)
    - Gate 05 St. Tangerang (Tripod Tdiak Berputar)
    - Gate 01 St. Cibinong (Aplikasi Not Responding)
    - Gate 05 St. Tangerang (Aplikasi Not Responding)
    - Gate 11 St. Bekasi (Aplikasi Not Responding)
    - Gate 06 St. Poris (Aplikasi Not Responding)
    - Gate 06 St. Rangkasbitung (Scanner Disconnect)
    - Cvim 14 St. Bogor (Aplikasi Not Responding)
    - Gate 05 St. Jayakarta (Aplikasi Not Responding)
    - Gate 03 St. Pondok Cina (Aplikasi Not Responding)
    - Gate 08 St. Kebayoran (Aplikasi Not Responding)
    - Gate 19 St. Tangerang (Aplikasi Not Responding)
    - Gate 04 St. Palmerah (Aplikasi Not Responding)
    - Cvim 05 St. Gondangdia (Bill Acceptor Disconnect)
    - Gate 05 St. Pondok Ranji (Aplikasi Not Responding)
    - Pos 02 St. Tanjung Priok (Aplikasi Not Responding)
    - Gate 07 St. Depok Baru(Aplikasi Not Responding)
    - Gate 01 St. Grogol (Aplikasi Not Responding)
    - Gate 03 St. Kampung Bandan (Aplikasi Not Responding)
    - Gate 03 St. Duri (Aplikasi Not Responding)
    - Gate 09 St. Jatinegara (Aplikasi Not Responding)
    - Gate 08 St. Kramat (Aplikasi Not Responding)
    - Gate 02 St. Palmerah (Aplikasi Not Responding)
    - Gate 5 St. Cikoya (Aplikasi Not Responding)

    2. Melakukan pencatatan trouble di excel


    - On Progress

    3. Melakukan respon time digrup


    - Gate 12 St. Bogor (07:03 NBMC ET)
    - Gate 10 St. Depokt (07:06 NBMC ET)
    - Gate 03 St. Tanjung Barat (07:06 NBMC ET)
    - Gate 05 St. Karet (07:14 NBMC ET)
    - Gate 05 St. Tangerang (07:15 NBMC ET)
    - Gate 01 St. Cibinong (07:16 NBMC ET)
    - Gate 05 St. Tangerang (07:17 NBMC ET)
    - Gate 11 St. Bekasi (07:18 NBMC ET)
    - Gate 06 St. Poris (07:23 NBMC ET)
    - Gate 06 St. Rangkasbitung (07:30 NBMC ET)
    - Cvim 14 St. Bogor (07:31 NBMC ET)
    - Gate 05 St. Jayakarta (07:38 NBMC ET)
    - Gate 03 St. Pondok Cina (07:50 NBMC ET)
    - Gate 08 St. Kebayoran (07:51 NBMC ET)
    - Gate 19 St. Tangerang (08:01 NBMC ET)
    - Gate 04 St. Palmerah (08:16 NBMC ET)
    - Cvim 05 St. Gondangdia (09:01 NBMC ET)
    - Gate 05 St. Pondok Ranji (09:06 NBMC ET)
    - Pos 02 St. Tanjung Priok (09:35 NBMC ET)
    - Gate 07 St. Depok Baru (10:17 NBMC ET)
    - Gate 01 St. Grogol (10:22 NBMC ET)
    - Gate 03 St. Kampung Bandan (10:29 NBMC ET)
    - Gate 03 St. Duri (10:37 NBMC ET)
    - Gate 09 St. Jatinegara (11:05 NBMC ET)
    - Gate 08 St. Kramat (11:36 NBMC ET)
    - Gate 02 St. Palmerah (11:47 NBMC ET)
    - Gate 5 St. Cikoya (11:50 NBMC ET)

    4. Melakukan repon time di web helpdesk kci, dan sva asdp

    RESOLVE NO TICKET HELPDESK KCI

    -#182291 Jurangmangu
    -#182271 Karet
    -#182248 Depok Baru
    -#182247 Univ.Pancasila
    -#182251 Universitas Indonesia

    SVA ASDP
    - On Progress

    5. Melakukan pengecekan dan pembersihan disemua Gate & Pos


    - GATE & POS KLENDER
    - GATE & POS GROGOL
    - GATE & POS KALIDERES

    6. Melakukan reporting yang dilakukan


    - On Progress

    7. Memantau pentaho ASDP dan menindak lanjuti jika ada .lock


    - Bakauheni & Bakauheni update (normal)
    - Merak & Merak update (normal)
    - Ketapang & Ketapang update (normal)
    - Gilimanuk & Gilimanuk update (normal)
    - Syncronize (Normal)

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