Lesson 1

Welcome and
Greet Guest
Have you experienced dining in a
restaurant?
If no, have you watched a
movie which the casts dine in a
cozy restaurant? What did you
observe in the
setting?
 receptionist
The person who welcomes and
greets upon the arrival of the
guests is the
also known as host or hostess.
The receptionist must set the
positive mood and ambience of
the diners to enjoy their dining
experience.
 Welcoming and Greeting Guests
Procedure
1. Acknowledge guests as
soon as they arrived at the
restaurant
2. Greet guests with an
When the guests arrive, open the door. Walk towards appropriate welcome.
the guests, make a pleasant eye contact, and welcome
them with an appropriate greetings. If it happens that *Note that, by greeting them with their
you are busy with another guests, acknowledge the new names, it would let them feel that they
guest by making eye contact and say; are important.
“I’ll be right back with you.” Or simple hand gesture
or smile will do.
 Welcoming and Greeting Guests
Procedure
3. Checking reservations.
Politely ask if they have reservation, if they do, ask the guest’s name
in the reservation list and guide them to the reserved table. Make
sure that their table is prepared in advance.

Say: “Good morning/afternoon/evening, Mr. _________ or /Ms.___________, welcome to

OHSP Restaurant (name of the restaurant). Are we holding any reservation from you?

Or
“Good morning/afternoon/evening, Mr. _________ or /Ms.____________, welcome to (name
of the restaurant). We have prepared a nice table for your party. This way please.
 Welcoming and Greeting Guests
Procedure
if the guest doesn’t hold any reservation.
The receptionist must ask how many are dining and ask
their preferred section in the dining room/restaurant.
(e.g., smoking or non-smoking room, near the window,
corner table, among others).
“How many are we expecting in the party, sir/ma’am?
 Welcoming and Greeting Guests
Procedure
***The receptionist will also hold them for a moment to check if there
are still tables available. In case all tables are already occupied, politely
inform the guest and ask them if they can wait at the lounge.
***If the guests will wait at the lounge, they should be informed about
the length of waiting time or period honestly, to avoid bad impression
from the guests. Explain to the guests that there will be a table ready in
the few minutes or the table are
currently being cleared and set.
 Welcoming and Greeting Guests
Procedure
***If you anticipate a long waiting time period, the receptionist may
offer
complimentary drinks and lead them to a place where they can wait
comfortably.
Say: “My apology sir/ma’am but all seats are taken/occupied at the
moment. Would you mind waiting at the lounge and/or bar area for
five minutes and I’ll call the moment we have a table available for
you?”
Don’t just say; “I’m sorry we are full at the moment”.
 Welcoming and Greeting Guests
Procedure
Special needs customers
Guests may also have a special needs and simple observation will identify
many of these. Don’t wait to be asked if you think there is a special need, be
proactive and offer it to the guests.
These special needs are currently include but not limited to:
Easy access to the guests table because of a disability.
A booster seat/high chair for infants.
Warmer equipment of a bottle for babies.
Appropriate food for those with special dietary needs as indicated in the reservation information.
Privacy for romantic couples, and business people – to the best extent
possible.