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QUICK FACTS TO AID CUSTOMERS DURING OUR SYSTEM TRANSITION
It’s important to remind and reassure customers that Customer is new to online account
we understand there’s frustration and confusion about management set up, they can create an
setting up a new account and making payments. At this account here:
time, we’re not charging late fees while we work to help https://myaccount.summitutilities.com/Register

customers set up online accounts, log into our new

customer portal, and access account details.

Customer needs help accessing their new

account number:
https://myaccount.summitutilities.com/NewAccountNumber

Customer needs assistance understanding their

new bill:
www.SummitUtilities.com/Bill101

Customer is having issues logging into our new

online account management portal:
If the customer had a previous login they used to access their
account with CenterPoint Energy, they can use the same login
credentials and gain access here:
https://myaccount.summitutilities.com/

Customer wants to know about various ways

to pay.
MySummitAccount.com

Customer wants to know how to reach

Customer Service.
The Customer Service Call Center will be available from 7:00 am to
7:00 pm CT, Monday through Friday.
800-992-7552 for Arkansas and Texarkana
866-275-5265 for Oklahoma