Name

CBM2 Operations Management (TQM) Case Study #

Title of the Case Study

Introduction

Brief introduction.

Situation Analysis

Some of the major and minor facts of the case…:

a.
b.
c.

Identification of the Problem Areas:

Elaborate briefly the problem area that the case is trying to highlight.

Case Questions

Respond to each case question.

1.
2.
3.

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