B: Exactly. Ifyou want entertainment, its really easy to go downtown, A: Thats tre, B: This s going to be one of the top areas to lve in, five or ten ‘yoars. Now/s a great time to buy. As Yes? B: This house will probably double in price in five or six years, Ah, 10B, Page 82, Exercises 5 and 6 ‘A= Woman, B = Man ‘A OK, so these choirs make a lst of complaints an then they ‘urn them into song. B: Thats right 1 Alist.of complaints isn't that a boring ond depressing thing? 8B: Oh, nota a Everyone has fun writing them, A: So, what kinds of things do people complain about? 8B: Well, roads and trafic aro common ones. As Like There's too much tric on 195 in the mornings? B: Yes, thatknd of thing. [A And thore aro too many ed lights and not enough green 8B: Exacly And public transport —s0 in St Petersburg they ‘sing about the poor bus service on route nine to Vasilievsky. ‘Ac Hal Thats great What else? B: Well, another common complaint is not having enough free. time, ‘A: What? Like, “My vacations are too shor’? B: Yes, or Why are there only twenty-four hours in a day?" A: Or There are too many Mondays and not enough Sundays! B: You've got the idea A: Yas, I'm starting to enjoy this. B: Are you ready to join a choir? A Id love to but my voice isn't good enough. B: That's no problem. You can just say the words. 10B, Page 83, Exercise 10 [Bitract rom Brringham complaints choirs song] 10€, Page 84, Exercises 6 and 7 A= Woman, 8 = Man {As Syivan Bus Company. Good morring, B: Good morning. | havea problem. ‘A: Oh, how can | help you? BI vied to book some bus tickets on your intemet st. ertered all iy deta and licked ‘confi’ and then nothing happened A: Nothing? B: No, the screen froze 'A: Oh that's fustrating for you. so sory about that. But ‘can take your booking. B: No, no. You don’t understand. So then called your office and spoke to someone and they booked the tickets for me. cod B: But I've just checked my credit card bill and you've charged me twicel As Twice? B: Yes. You've charged me too much! ‘A: Oh dear | do apologize. We're having some problems with ‘our computer system. B | asked the person | spoke to before to check. | don't want to pay for two bookings. [A: No, of course not. We'te really very sorry about this but | can delete that charge and refund your credit card. Can | have your name and the Booking reference number? B: So you've deleted the charge? ‘A: Yes, I've refunded you in full. And | do apologize again for the error. B: Well, it was vary annoying but thank you for your help. ‘A: Thats fine. We're installing new software which will solve this problem. B: Good, {A: Are you satisfied with this solution and the service today? B: Well, yes. You've been very helpful, thank you. A: It was a pleasure and we hope you'll book with us again, 8: Thanks very much, ‘A: Thank you. B: Bye. A: Goodbye, 10D, Page 87, Exercises 3, 5, 6 and 7 1 A= Woman, B= Man ‘A: What's the population? B: Eleven ‘A: You mean only eleven people ive there? : Yes, its very small. I's only about three kilometres long and ‘ts prnately owned. It belongs to Robort Doveroux ‘A: So he owns the whole island? B: Yes, he bought it in nineteen ninety-five for about one point three milion pounds, "an anyone stay there? B: Yes. There are five cottages that people can rent or there a house. A: Are there any historical buildings? 3: Well, there's an ol caste but it’ fallen down. And there ‘aren't any shops ~ oF cas or bicycles. As Realy? Yes, theyre not allowed, But there are rowing boats — they/re provided free A: It sounds very peaceful but | dont think my two teenage ‘daughters would lke it. 2 ‘A= Man 1, B= Woman, © = Man 2 As Isit easy to find? B: No, there arent any signs outside because its top secret 1nd you need a password to get in ‘A: What’ the password? B: Oh ... We cant tell you that