Professional Documents
Culture Documents
Technology (BUFT)
Assignment
Topic: Brand Elements
Marketing Communication
Brand Equity Management
Submitted By Submitted To
Step 2 – Meaning: Communicate What the Brand Means and What It Stands for.
Know what your brand means (“performance”) and what it stands for (“imagery”). Performance
describes how well your product meets customer needs. Imagery refers to the social and
psychological aspects of this. For example, a company that is genuinely committed to being
environmentally responsible will build loyalty from customers and attract employees who
identify with and support those values. You can develop greater brand meaning through
targeted marketing, word of mouth and positive direct customer experience.
Step 3 – Response: Reshape How Customers Think and Feel about the Brand.
Customers respond to your brand through judgments and feelings. Judgments relate to things
like quality, credibility, how relevant your product is to customer needs, and whether your
brand is superior to those of your competitors. Positive feelings could include warmth, fun,
excitement, security, social approval and self-respect.