Personality Type and Conflicts

We each have unique personalities and this affects how we handle conflict. In this
assignment, you will be learning more about your personality type by taking a free
personality test. Complete the Enneagram Test with Instinctual Variant results (Links to
an external site.). There are 52 questions, and it will take about 15 minutes to complete.
Share your results with the class. Discuss how do you think your personality type affects
your ability to resolve conflicts? Explain how your personality type plays a role in the
communication process and the negotiation process for resolving conflict.
Your initial response should be 250 – 300 words and must be posted by Thursday, Day
3. Support your claims with examples from required material(s) and/or other scholarly
resources, and properly cite any references. Respond to at least two of your
classmates' postings with a substantial response by Monday, Day 7.

Applying the S-TLC System

The S-TLC system for responding to conflict teaches us to stop, think, listen,

and communicate. For this discussion, read the scenario below. Put yourself in the role
of Maria and apply the S-TLC system to help her respond to the conflict appropriately.
Be sure to thoroughly analyze the conflict and identify what Maria's goals should be.
Include the use of I-statements to help Maria communicate with her boss.  
Your initial response should be 250 – 300 words and must be posted by Thursday, Day
3. Respond to at least two of your classmates' postings with a substantial response by
Monday, Day 7.
Case Study Scenario Maria is an account assistant for mid-sized company with three
offices in the region. She has worked in this position for almost six years. During this
time she has worked for several account managers that have left the organization or
has moved to different departments. Maria has developed a very good working
relationship with many of the external customers and has developed into the "go-to"
person at the office for customer information. Due to the slow economy, sales have
been down and the senior executives have decided to consolidate the three local
offices. Senior management consulted with Maria's manager, but not with Maria, when
gathering information to make the changes. One of the results that came from this
reorganization included several changes to Maria's job description and how customer
accounts were going to be handled. Maria was not happy with these changes and felt
that the changes could also have a negative impact on the customer relationships that
have been formed. She wants to share her frustrations about these new changes.