Service and Repair Manual for

Automatic Coffee Makers S2 and S2+

Severin Elektrogeräte GmbH, Röhre 27, 59846 Sundern

Telephone (+492933) 982-0, E-Mail: service@severin.de
Version 1.6
 Table of contents

1 Introduction ....................................................................................................... 4
1.1 Safety guidelines .......................................................................................... 4
1.2 How to use this manual ................................................................................ 4
1.3 Symbols used............................................................................................... 4
1.4 Required documents and tools..................................................................... 5
1.5 Before beginning maintenance or repair ...................................................... 6
1.6 To be strictly observed during assembly/disassembly.................................. 6
2 General information .......................................................................................... 8
2.1 Serial number /type label.............................................................................. 8
2.2 Technical data .............................................................................................. 8
2.3 Intern device settings ................................................................................... 8
2.3.1 Beverage volumes S2 (until software V1.11) ........................................ 8
2.3.2 Beverage volumes S2+ and S2 (from software V1.12) ......................... 9
2.3.3 Cleaning- & Descaling cycles................................................................ 9
2.4 Special features S2+ .................................................................................... 9
3 Overview .......................................................................................................... 10
3.1 Overview of functions ................................................................................. 10
3.2 Device overview ......................................................................................... 12
3.3 Cabling of PCBs ......................................................................................... 14
3.3.1 Main PCB B104 (control electronics) .................................................. 14
3.3.2 Triac board B105................................................................................. 15
4 Diagnosis and Software.................................................................................. 16
4.1 Error codes................................................................................................. 16
4.2 Software functions...................................................................................... 18
4.2.1 Software Update ................................................................................. 18
4.2.2 Readout of usage data........................................................................ 21
4.2.3 Replacement of PCBs......................................................................... 21
4.3 If the device cannot be switched on ........................................................... 21
5 Component replacement ................................................................................ 22
5.1 Removing the housing................................................................................ 22
5.2 User interface board & main PCB ............................................................ 27
5.3 Temperature sensors ................................................................................. 28
5.4 Heating tubes ............................................................................................. 29
5.5 Pumps ........................................................................................................ 30
5.6 Flowmeter .................................................................................................. 31
5.7 Triac board/triac cooling board................................................................... 31
5.8 Tubing at cooling element .......................................................................... 32
5.9 Bypass valve .............................................................................................. 33
5.10 Air valve ..................................................................................................... 33
5.11 Brewing unit support................................................................................... 34
5.12 Grinder Unit................................................................................................ 35
5.13 Outlet.......................................................................................................... 36
5.14 Milk tube..................................................................................................... 39
5.15 On/off switch / mains cable / bottom........................................................... 39
6 Service process & documentation................................................................. 40
6.1 Service process.......................................................................................... 40
6.2 Ticket system ............................................................................................. 41
6.2.1 Create a new ticket ............................................................................. 42
6.2.2 View existing tickets ............................................................................ 43
 6.2.3 Repair documentation ......................................................................... 44
7 Functional test................................................................................................. 46
7.1 Optical check.............................................................................................. 46
7.2 Functional test electronic............................................................................ 46
7.3 Functional test beverages .......................................................................... 46
7.3.1 S2 (until software V1.11)..................................................................... 46
Milk .................................................................................................................... 47
7.3.2 S2+ and S2 (from software V1.12)...................................................... 47
Milk .................................................................................................................... 47
7.4 Earth conductor test ................................................................................... 48
8 Cleaning ........................................................................................................... 49
9 Wiring plan....................................................................................................... 50
10 Error message and correction ....................................................................... 51
11 Installation of service software ...................................................................... 53
 1 Introduction
1.1 Safety guidelines
• Never perform maintenance or repair work while coffee maker is connected to
an electric circuit. First always disconnect the power plug from the electric
circuit and do not connect again until maintenance and repair work has
been completed. The only time the device has to be connected to the main is
when performing an error diagnosis.
• Any maintenance and repair work must be carried out by trained professional
staff.
• Use only original spare parts and accessories.
• Devices or device components that have become unusable must be disposed
of in appropriate public waste collection sites
• Perform cleaning work strictly in accordance with the operating instructions
and use only cleaning agents specified therein.

1.2 How to use this manual

The present Service and Repair Manual is to ensure that relevant maintenance and
repair work is carried out in a proper and straightforward way. To show the assembly
and disassembly steps with absolute clarity, they are illustrated with images. The
images are located on the left side and the corresponding steps are described on the
right side of the page. The steps to be performed are clearly marked by arrows and
borders. If more than one step is required, each step is assigned a number and shall
be carried out in the numbered sequence.

In general, the disassembly steps of the individual components are described. If

there is no information provided regarding assembly, this has to take place in reverse
order of disassembly.

1.3 Symbols used

NOTICE
1.1

Refer to user Turn to the Special care Reference to

manual when specified chapter required specifics
performing steps (e.g. 1.1)

4
1.4 Required documents and tools
• In addition to this manual, the operating instructions are required. The points
where they are applicable are marked accordingly.

• To be able to perform the steps listed in this manual, the following tools are
required:

o Socket wrench for M3 / wrench size 5.5

o Small slot screwdriver (to remove the screw caps)
o Torque wrench (Torx®) T10
o Torque wrench (Torx®) T15
o Side cutter (or the like) (to loosen cable ties)
o Long nose pliers (to loosen cabling)
o Bolt end cutter (to loosen and tighten hose clamps)

5
1.5 Before beginning maintenance or repair
• During maintenance and repair ensure that device is disconnected from power
supply; connect only when data is read via PC interface.
• Empty water container as well as coffee bean container.
• Clean overflow- and coffee grounds tray.
• Clean brewing unit

1.6 To be strictly observed during assembly/disassembly

• The following tightening torques apply to the assembly:
o Torx® T10 3x10 = 60 Ncm
o Torx® T15 3.5x10 = 120 Ncm
o Nut M3 = 60 Ncm
• During assembly make sure that hoses and cables are not bent or pinched.
• Clean any disassembled components prior to reassembly.
• It is essential that any cable ties and hose clamps removed during
disassembly are renewed during assembly.
• The following two figures show how to assemble and disassemble the hose
clamps. Use only size 10 single ear hose clamps.

6
 Loosening hose clamps:

Cut / pinch hose clamps with bolt end

cutter. There are two ways of doing this:
either as shown on the left picture or by
completely separating the squeezed
metal ring in a 90 degree rotated
position. Then the hose can be pulled out
backwards.

Loosening hose clamp

Fastening hose clamps:

Push hose clamp onto hose and place

both parts together on the respective
connection.

Place clamp in correct position over the

connection and press together with bolt
end or side cutter as shown in the figure.

Fastening hose clamp

7
 2 General information
2.1 Serial number /type label
The type label is located on the rear side of the coffee maker. This is where the serial
number can be found.
In addition, the serial number and the software version of the device, can be shown
on the device display. By the PC interface, information relevant to customer service
can be read out.

2.2 Technical data

Name Size
Connected load / power input 220-240 V, 50/60 Hz, 1500 W
Brewing pressure max. 15 bar
Coffee powder per brewing unit max. 10 g
Brewing temperature 95°C
Capacity of bean container ≈ 140 g
Capacity of water container 1.5 l
Beverage volume 20-250 ml (freely adjustable)
Graphic display black/white 128 x 32 pixel DFSTN
backlight
Severin grinder with ceramic discs Ø = 54mm
Coarseness setting five manual settings
ca. 0.25 -0.4 mm medium grain size
Coffee dispenser for one cup, Height-adjustable, from 80 mm up to
separately detachable max. 135 mm cup height
Separate heating and pump systems for 1400W each
brewing water and steam
Dimensions (W x H x D) 240 mm x 350 mm x 330 mm
Weight Ca. 9.2 kg

2.3 Intern device settings

2.3.1 Beverage volumes S2 (until software V1.11)
small medium large standard
Espresso ml 25 35 50 35
Coffee ml 125 160 200 125
Cappuccino ml 40 50 60 35
Latte Macchiato ml 40 50 60 50
White Coffee ml 40 50 60 50
Milk sec 15 20 25 20

8
 2.3.2 Beverage volumes S2+ and S2 (from software V1.12)
small medium large standard
Espresso ml 30 40 50 40
Coffee ml 100 125 160 125
Cappuccino ml 30 40 50 40
Latte Macchiato ml 30 40 50 40
White Coffee ml 40 50 60 50
Milk sec 20 25 30 25

2.3.3 Cleaning- & Descaling cycles

Cleaning programme with tablet: After 150 coffee beverages
Descaling 4° dh: 37 litre
Descaling 15° dh: 29 litre
Descaling steam heater: 83 min
Exchange of water filter: 45 litres

2.4 Special features S2+

The SEVERIN S2+ is technically based on the S2, but there were made some
technical changes and improvements.

- New heating tube (see item 5.4)

- Optimized air guiding in the milk system (see item 5.13)
- The cooling profile of power PCB is not connected to the water circuit (see
item 5.8)
- New steam sealing between cover front and holder
- The air valve is integrated in the outlet. The electromagnetic valve is not
needed any more due to optimized electronic regulation.
- Aroma sealing at bean container
- Optimized Software (V2.xx): Reduction of preparation times, optimized heater
regulation and additional program for cleaning the milk system with detergent.
- Changed preset beverage volumes (see item 2.3)
- Five temperature settings for coffee (very low, low, regular, high, very high)
- New pump (since second production lot) (see item 5.5)
- New temperature sensors for the heater (since second production lot) (see
item 5.35.3)

The technical differences are marked in the relevant chapters and have to be
considered for repairs and spare part orders.

9
 3 Overview
3.1 Overview of functions

Function diagram of coffee maker

Functional description

The customer pours the coffee beans into the bean container (1), or coffee powder
into the coffee pitcher and water into the water tank (2). The desired beverage can be
selected via the control panel (3). The user interface board (4) forwards this
information to the main PCB (5), which processes the data to determine the required
coffee and water quantities as well as the required pressure and temperature. The
power PCB (6) activates the power components (heating elements, pumps and
grinder).
The corresponding bean quantity is ground by the grinder (11) and fed to the brewing
unit (8), which compresses the freshly ground coffee powder.
Simultaneously, the water passes from the water container through the flowmeter (9),
which controls the water quantity via flow measurement.
The water level of the container is monitored by a float (10) whose position is
checked by a sensor, thus allowing the coffee maker to detect whether the water
level is sufficient. The water passes through two different pumps. Both pumps feature
an overpressure valve (12). The valve of the brewing pump (13) opens at an excess

10
pressure of 12 bar, the valve of the steam pump (14) at 2.5 bar. Both pumps are
always operated one after the other, never simultaneously.
The water - pumped by the brewing pump - flows through a heating element (15),
where it is heated to approx. 95°C. Next it is guid ed into the brewing unit to brew the
coffee and then deliver it via the outlet (16) into the cup. Next, the residual pressure
in the brewing unit is released by the bypass valve (19) (3-2-way valve) and the
brewing unit empties the generated grounds pad into the coffee grounds tray (17).
The steam pump pumps the water through a second heater (18), where it turns to
water steam. The water steam is forwarded to the milk frother nozzle via hose. By the
steam jet, the milk is sucked via milk tube. Furthermore air is sucked through another
hose in the device. The air quantity is limited by the airvalve.
By the combination of milk with steam and air, the milk froth is produced and is
added to the cup through the dispenser.
After the steam process, the pressure lines are depressurized via the bypass valve
(19) in the process, the valve opens and the water or water steam still remaining in
the lines is discharged into the drip bowl (17).

11
 3.2 Device overview

Layout overview of relevant parts

Following is a list of parts that can be exchanged as components to clarify the
positioning of the parts within the machine.

Housing Parts

10 1 1.
2.
Cover top
Holder
2 3. Cover right
9 4.
5.
Cover front
Outlet
3 6. Cover reverse
7. Bottom
8. Cover left
9. Cover back
10. Top flap

4
8
7 6

12
Technics

1 1. Main PCB
2. Protection PCB
2 3. Air valve
3 4.
5.
Mounting frame
Brewing unit support
6. Bypassvalve
7. Pumps and overpressure valves
4 8. Heating tubes
9. Grinder
8 10. Power PCB
11. Flowmeter
5 12. Removeable brewing unit

7 6

9
10

12
11

13
 3.3 Cabling of PCBs
The cabling listed here serves as orientation and rough overview. For detailed wiring
diagram, refer to chapter 9.

3.3.1 Main PCB B104 (control electronics)

S2+

(1) Leads to triac board (blue)

(2) Leads to power cable, is always supplied with power (blue)
(3) Leads to power cable, is always supplied with power (black)
(4) Sensing line, leads to on/off switch (white)
(5) Supply for triac board, goes over the temperature fuse of the heating elements.
(brown)
(6) Detects - with the aid of the micro switch on the rear panel - whether the
servicedoor is inserted. (orange)
(7) Is connected to the Hall sensor located at the brewing group holder
(blue/red/black)
(8) Forwards the flowmeter information (red/black/white)
(9) Sends a signal - with the aid of the reed sensor - whether the drip tray is
inserted (white)
(10) Detects - with the aid of the reed sensor at the air valve - whether the brewing
unit is inserted (yellow)
(11) Detects - with the aid of the reed sensor in the cover back - the water level in
the water container (grey)
(12) Controls the LED of the bean container (red/blue)
(13) Controls the bypass valve (blue)
(14) Controls the air valve (black) only at S2
(15) Measures the water temperature in front of the triac cooling board (red)
(16) Measures the temperature on the heating element for the steam (S2/S2+: green
S2+ with new sensor: white)
14
(17) Measures the temperature on the heating element for the brewing water
(S2/S2+: yellow S2+ with new sensor: black)
(18) Controls the motors of the brewing group (white/black/white)

3.3.2 Triac board B105

(1) Leads to main PCB (blue)

(2) Leads to grinder (black)
(3) Leads to grinder (white)
(4) Leads to temperature fuse of steam pump (white)
(5) Leads to temperature fuse of brewing water pump (white)
(6) Leads to brewing water heating (red)
(7) Leads to steam heating (black)
(8) Leads to steam heating (black)
(9) Leads to brewing water heating (red)
(10) Leads to heating fuse (brown)

15
 4 Diagnosis and Software
4.1 Error codes
The error codes are shown in the device display when the coffee maker is switched
on. In some cases it is necessary to order a beverage to reconstruct the error
happened at the customer’s home.

Internal error codes

No. Error Causes, error correction

41 ZCD error N conductor not connected to B105
N conductor not detected Contact error N conductor
Contact error with B104
Replace PCB B105
42 ADC error / Software error Replace PCB B105
43 Systemstuck Contact error
Kontaktproblem der Platine Replace PCB B 105
B104 zu B105
Internes B105 Problem
44 VGND error Replace PCB B 105
Internal PCB error
45 Grinder not connected Contact problem
Grinder is not switched on Grinder has overheated (allow to cool down)
Defective grinder motor
46 Grinder off but current Contact problem
measured Moisture on PCB
Grinder does not start Replace PCB 105
51 SPI Communication Error Connection error B104
B103
(timeout/CRC) Replace pcb B104
Runtime error Replace pcb B103
52 UART Communication error Connection error B105
B104
(timeout/checkbyte) Replace pcb B105
Runtime error Replace pcb B104
53 Timeout accessing Replace PCB B104
Processimage
Controller/software error
54 24V-Below threshold Replace PCB B104
Power supply motors
55 BU Hardware-error Contact to PCB B104
Error brewing unit Defective brewing unit
Replace PCB B 104
Defective brewing unit support
56 NTC-Coffee defect Replace NTC at coffee heater (yellow)
Defective temperature sensor
coffee heating
57 NTC-Steam defect Replace NTC at steam heater (green)
Temperature sensor
Defective steam heating
16
No. Error Causes, error correction
58 NTC-Inlet defect Replace NTC water inlet (red)
Temperature sensor water
inlet defective
59 Heater-water defect Contact error
Error coffee heating Check/replace heater
Check/replace fuse
Replace PCB B104
5A Heater-steam defect Contact error
Error steam heating Check/replace heater
Check/replace fuse
Replace PCB B104
5C Access UART Replace PCB B104
PCB B104 defect
5D Timeout Grinder B104 Defective Grinder unit
Hardware / Software Error Replace PCB B105
Replace PCB B104
5E Over temperature Possibly input voltage too high
Over temperature error Allow device to cool down
5F Sequencer Replace PCB B104
Software error

17
 4.2 Software functions
At every service a software update must be performed. The device gets the latest
software with all improvements. Thereby you get information about the usage of the
device.
To do so, the external service box, the service software and a Severin intranet
account is required.

4.2.1 Software Update

The PC interface is located behind the right side cover and can be accessed as
follows:

• Remove right side cover

see item 5.1

• PC interface becomes accessible in

the side view on top left (remove
silicon plug)

NOTICE To perform the software

update and data readout,,
the coffee maker must be switched on.

 Open the to this incident belonging ticket and display the session key by the
link „Software management“ (refer to 6.2.3).

 Open the service software. If the software is not yet installed, run the software
installation like described in chapter 11.

 Connect the service box by USB to the

computer and by HDMI to the interface
of the coffee maker.
Do not connect the coffee
maker or the service box to
the HDMI connector of a TV
device!

18
  Type the session key in the service software and click the START button.

 A new window opens, which shows the

progress of the update.
While running the update, the display
backlight is active, but no text is shown in
the display.

 The update process should not be

interrupted! Do not disconnect the data
cables and do not switch off the coffee
maker!

 After the update process, a „Ready“-

message appears in the status field. Now
you can disconnect the HDMI cable and switch off the device.

 Run a short function test. Switch the coffee maker on and check if the display
and LED (in the bean container) are switched on.

Errors during Update process

If an error appears during the update process, the

complete process has to be repeated to ensure
proper function of the device.
For this, disconnect the coffee maker from mains
supply for 5 seconds. Afterwards switch the device
on and start the update again. In some cases it can
be necessary to close and restart the service
software. Also disconnect the USB cable for some
seconds in this case.

The following chart will help you to solve the error

cause.

Message Cause Remedy

Error: Service box can not be - Check USB
ExecutionErrorException in found connection
execute: failed in - Check driver
SeverinServiceBox installation (see
chapter 11)
Error: Connection to device - Check HDMI
StartupModeFailedException interrupted connection
in startupServiceB104: failed - Check power
entering B104 passive mode supply
in SeverinServiceBox

19
Message Cause Remedy
Could not connect to device Can not connect to - Switch device on
due to: device - Check power
StartupModeFailedException supply
in startupServiceB107: failed - Check HDMI
entering B103 passive connection
mode.
Could not connect to device Server can not be - Check server
due to: Could not link reached address „Update
components due to: Die Site“
Verbindung mit dem - Check internet
Remoteserver kann nicht connection
hergestellt werden.
Could not connect to device 1. The device serial 1. Open the ticket
due to: #180 Ambiguous number does not agree belonging to the device
information to serial number in the and create a session key
SerialID: ticket. (see item 6.2.3). Type the
8010B104.8001…: linked session key in the service
8010B103.8001…: linked 2. Two PCBs of other software.
devices have been
inserted. 2. Insert original PCBs.
Could not connect to device - Session key Create a session key in
due to: #2 Access denied unknown or the ticket (see item 6.2.3)
Authorization not valid incorrect and type it in the service
(mistyped?) software.
- Second update
process with an
already used
session key. (A
session key can
only be used
once)
Could not connect to device The PCBs B103 and Run a software update
due to: #180 Ambiguous B104 have been changed between changing the first
information at the same time. Device and the second PCB.
SerialID: can not be identified.
8010B103.8010…: new
8010B104.8010…: new
Could not connect to device One PCB is registered for - Use new or original
due to: #180 Ambiguous another device. PCB.
information - Release the PCB
SerialID: by updating the
8010B104.8001…: ok device for which
8010B103.8001…: linked the PCB is
registered.

20
 4.2.2 Readout of usage data
At the beginning of the update process the memory of the device is read out
automatically. The usage data like for example the number of beverages, descaling
cycles and ignored warnings are displayed in the ticket system.
The usage data reflect the handling of the user with the device and can give hints for
possible error causes.

Further information about the display of usage data will follow soon.

4.2.3 Replacement of PCBs

The three PCBs installed in the device are each equipped with their own software. If
one of the PCBs will be replaced, a software update must be performed in order to
equip the new board with the software and bring the other two boards on the current
software version. Otherwise, the function of the device may be impaired or the device
might be damaged.

Main PCB (B104) and User-Interface-Board (B103):

The software of these boards contains the serial number of the device.
These boards must not be exchanged between devices. The device function is given,
but the software functions can not be performed.
During the software update the newly installed PCB automatically gets a replacement
serial number that does not match the serial number of the device. The replacement
board is registered in the data base for this device. So future software updates are
possible without any problems.
The program and registration process runs completely in the background. The display
in the service software is not different from a pure software update.

If the replaced PCB was not the cause of the error, you can re-insert the original board
and use the replacement board for other devices. After re-inserting the original board
a software update has to be performed to register the original board again for the
device and release the replacement board for other devices.

Do not replace both PCBs at the same time! If both boards should be defective,
replace first one PCB and run a software update before and after exchanging the
second board. Otherwise, the device is not recognized by the server correctly.

Power PCB (B105):

The software of the power PCB doesn’t contain the serial number. Nevertheless, after
the installation of this board always a software update must be performed to ensure
that all the boards inside the device are on the same software version.

4.3 If the device cannot be switched on

If the device cannot be switched on, first check the power supply, the main switch, the
connection cables between the PCBs and then replace the main PCB (see item 5.2).

21
 5 Component replacement
5.1 Removing the housing
To make the interior components accessible, the housing or parts of it must be
removed. The designation of the housing parts and the individual steps to be
performed are shown below and must be carried out accordingly for the respective
component replacement.

Side Covers
• Remove water container

• Remove screw covers on the desired

side (2 per side, hinge from behind
on outside and take off)

• Loosen screws behind the covers (1)

• Loosen 2 screws below the desired

side part (2)

• Now the side cover can be removed

by gently pulling it backward

22
Top flap
• Bend the flap slightly in the middle to
take out the pins from the holder.

Cover top
• Remove both side covers
• Remove screws in the front top
corners on both sides (1)
• Remove the 3 screws on the coffee
bean container (2)
• Slightly lift cover top in back to
release the lock in front and remove
the cover top

The screw in the middle (2)

NOTICE
must be magnetic!
The screws at the back (2)
must be made of stainless steel!

The user interface board, which

is connected to the main PCB by
a multi-flat plug, is mounted in
the cover top!

23
Cover front
• Remove drip tray

• Remove both side covers

• Loosen cover top

• Loosen 2 screws in front of PCB (1)

• Loosen screws on side parts (1 per

side) (2)

• Loosen screw connection with metal

chassis from below (3)

• Release front by gently pulling

forward and remove the hoses in the
device.

Excessive pulling can damage the

hoses mounted in the front.
The long thin hose leads to the
connection of the brewing unit.
The thick hose leads to a T-connector.
S2: The thin shorter hose is to be
fastened to the air valve.

3 3

24
Cover front
S2:
To simplify the assembly, the air valve
(metal part) can be pushed out of the
plastic holder to the left side.

S2+:
The air valve is integrated in the Outlet.
There is no electromagnet installed.

It is essential to place the outlet

hoses in the same position as
before the disassembly! Make generous
bends to prevent the risk of pinched
lines.

S2+:
At the holder is a foam sealing installed
to protect the electronic against steam.

25
Cover back
• Remove service flap

• Remove both side covers

• Remove screw in the middle of the

cover back

• Loosen cover top

• Release cover back by slightly pulling

upward

• The water level sensor is only

plugged in and must be removed

• The watertank connector is pushed in

the silicone connector.

• The switch for the service door must

be released laterally from the latches
and then carefully pushed backward.

26
 5.2 User interface board & main PCB
• Remove cover top

• Loosen cabling

• To remove the main PCB, loosen the

4 screws (1)

NOTICE For cabling, refer to

chapter 3 and 9

After replacing the main PCB, the

cables have to be put in this
position and have to be fixed with two
cable straps.

• To replace the user interface board,

loosen the 5 screws on it (2)
• The knob is only plugged on and can
be removed by pulling.
• Take care for the ptfe-washer during
assembly!

After each replacement of the main PCB or the user interface board a
software update has to be performed! Otherwise, the function of the device
may be impaired or the device might be damaged. Find more information
about the software update under item 4.2.

27
5.3 Temperature sensors
• Remove left side panel and cover top

• Loosen the 4 nuts and remove the

fuses (1)

• Remove the holding plate from the

bolts and take out the temperature
sensor

• Loosen the cable of the sensor from

the main PCB

Take care for contact of the

temperature fuses to the
heater! The sensors must lie flat without
any gap and must be pushed to the
heater by the silicon washers.

There are 2 types of sensors.

There must be taken always the
sensors matching to the device.
Otherwise the heater regulation will not
work correctly.

S2 and S2+ with old sensor:

Yellow / green cable

S2+ with new sensor:

Black / white cable

28
5.4 Heating tubes
• Remove left side cover

• Remove cabling on upper and lower

part of heating tubes

• Loosen 4 nuts, remove fuses and

temperature sensor (1)

• Remove heating elements from screw

bosses and loosen hoses

• Pull out silicone fastener at lower end

of heating element upward and
remove heating element (2)

NOTICE Lock of hose clamps points

backward.
Pay attention to contact of temperature
sensors to heater! The sensors must
seat solidly and must be pushed to the
heater by the silicone washers.

It is essential that the hoses from

the pumps to the heater are
installed and fastened in the same
position. The reinforced hose of the
„Coffee heater“ is on the outside.

In S2 and S2+ different heating

tubes are assembled. Always the
heater matching to the device
has to be used! Otherwise the heater
regulation will not work correctly.

S2: round tube

S2+: flat tube

29
5.5 Pumps
• Remove cover back
• Loosen cable ties of electrical wiring
• Remove heating elements (see 5.3 )
For this, the hoses must not be
removed!

• Remove hoses from the respective

pump
• Unscrew pump clamps and remove
pump
• Remove cabling and temperature
fuse from pump

Cables are short; do not destroy

during removal process
It is absolutely essential to place
connection cables back in the original
position like before disassembly!

After replacing the heater or the

pumps, the cables on the device’s
left side have to be put in this position
and have to be fixed with cable straps.

Two types of 15bar pumps are

used in the S2.

S2 und S2+ (first production lot):

China Star pump (brown)

S2+ (from second production lot):

Ceme pump (blue)

In S2 and S2+ (first production lot) can

only be used the China Star pump. We
recommend using the Ceme pump for
S2+ (from second production lot).

30
 5.6 Flowmeter
• Remove cover back

• Disconnect plug of flow meter

(attention: locked)

• Remove hose connections

• Loosen screws on side of chassis

• Slightly pull back the snap-fits of the

holder to remove flowmeter from
holder.

5.7 Triac board/triac cooling board

• Remove cover back

• Remove the 2 hoses on the cooling

board (1)

• Carefully loosen the plug connections

on the PCB (if necessary use a slotted
screwdriver).

NOTICE For cabling, refer to chapter 3

and 9

• Loosen 2 screws on right side of

chassis (2) and pull out cooling board
with PCB backward.

After each replacement of the triac cooling board a software update has to
be performed! Otherwise, the function of the device may be impaired. Find
more information about the software update under item 4.2.

31
 5.8 Tubing at cooling element
In S2 the aluminium cooling element is
connected to the water intake of the
pumps.

At a line voltage of 220V to 240V a water

cooling of the electronic power parts is
not necessary.
In S2+ and in the last production lot of
S2 the cooling element is not connected.

The S2 with old tubing can be improved

to the new tubing. Therefore the tubes
leading to the cooling element are
connected directly with a tube connector.
The tube-side of the connector is
connected to the tube leading to the
old tubing flowmeter, the o-ring-side of the
connector is connected to the tube
leading to the pumps (without o-ring).
The tubes are secured by cable ties
(blue arrows) and fixed to the mounting
frame by a cable tie (red arrow).

Residual water from the

NOTICE
cooling element must not
flow into the device!

new tubing

32
5.9 Bypass valve
• Remove all housing parts
see item 5.1
• Remove cable lugs from valve
• Loosen valve on the two screws on
the left
• Loosen the three hoses on the valve;
for this purpose remove hose clamp
and cable ties.

5.10 Air valve

• Remove brewing unit

• Remove all housing parts

see item 5.1

• The valve holder is secured with a

screw (see picture)

• The valve itself is snapped into the

holder and can be removed without
tools.
Caution! Loose small parts!

In S2+ the valve and the electromagnet

are not assembled to the magnet holder.
In the last production lot of S2 the
electromagnet is not assembled.

33
5.11 Brewing unit support
• Remove brewing unit

• Remove all housing parts

see item 5.1

• Loosen cable ties on upper end of

brewing unit support (1) to remove
sensor.

• Loosen hose clamp of hose on T-

connector and remove hose (2)

• Loosen plug connection of brewing

unit cable on main PCB (w, w, bl)
see item 3.3.1 plug 18

• Remove 3 screws on the right side

(3)

• Remove 3 screws on the left side

(lined with silicone rings) (4)
• Remove cable harness on rear from
the guide
• Pull out brewing unit support
backward by guiding it diagonally
over the lateral reinforcements in the
base holder and, if necessary, slightly
pushing the metal chassis apart.

NOTICE Screws (3) and (4) require

a Torx® T15

The water connectors (red arrows) can

be replaced separately.

34
5.12 Grinder Unit
• Remove side covers, cover top and
cover back
see item 5.1
• Before loosening the grain size
adjustment, turn the toggle all the
way to the left (coarse setting). It is
essential that the toggle is installed in
the same position again!(1)
• Take finger guard from bean
container including spacer (2)
• Remove screw on left and right side
of housing below the holder (3)
• Slightly lift the holder
• Take cable harness from guide on
grinder
• Remove triac cooling board
See item 5.7
• Remove 2 screws on the left side (4)
• Now the grinder can be carefully
pulled out backward
Caution! Loose small parts!

NOTICE New grinder units (spare

parts) are always adjusted
to the finest grain size. The toggle must
be inserted in the finest position (right
end).
Be careful, don’t displace unwillingly!
The grinder unit can not be adjusted by
yourself.

NOTICE Make absolutely sure that

the two black rings of the
screw feed-through fit properly and the
white silicone buffer of the grinder
housing are positioned in their guide
rails.
In addition, the black seal between
grinder and bean container must be
correctly inserted.
PLEASE CHECK SEVERAL TIMES!!!

35
5.13 Outlet
• Remove outlet cartridge with venturi
nozzle

1 • Remove cover front

1
See item 5.1

1 • Remove screws on sides (3 per side)

and at backside (1)

• Remove the 2 screws below the

outlet (2) (see next graphic)
1
1 • Loosen lower part of front from lock
by slightly pressing it backward

• Remove the outlet by pressing it

backward from the lock

NOTICE The 3 single parts can be

hooked together again by a
slightly inclined position

2
It is essential to place the outlet
hoses in the same position as
before the disassembly! Make generous
bends to prevent the risk of pinched
lines. See also item 5.1 cover front.
1

• Move the outlet adjustment to the

back out of the outlet.

36
Outlet S2

• Loosen the two screws from top side

and take out the connection plate

• By loosening the third screw, the

connection plate can be
disassembled

If milk frothing doesn’t work properly,

the following parts can be dirty:

• Connection plate

• Silicon sealing

• Milk tube connector

37
Outlet S2+

• Loosen the two screws from top side

and take out the connecting plate

If milk frothing doesn’t work properly,

the following parts can be dirty:

• Connecting plate

• Air valve & Air guiding

• Venturi nozzle

• Milk tube connector

38
 5.14 Milk tube
S2 S2+
without tube clamp with tube clamp

The milk tubes of S2 and S2+ are also different in the inner diameter of the connector.
The tube matching to the device must always be used!

5.15 On/off switch / mains cable / bottom

• Remove side parts and rear panel
see item 5.1

• Loosen screws of bottom mount from

bottom side(1)

• Remove plug connections from on/off

switch

• To loosen cover, move from outside

under the button (2)

• To access the mains cable, the strain

relief must be removed (3)

The switch will be destroyed

during removal
Have
replacement ready before
disassembly

39
6 Service process & documentation

6.1 Service process

• Customer call at the hotline
create new ticket (refer to point 6.2)
• Problem can be solved at the phone
close ticket or
Problem can not be solved
choose “product will be sent in”

• Receipt of goods, check for transport damages, take pictures of device and
packaging
• Recording of customer and device data, create a new Ticket or open the ticket
of the hotline (refer to point 6.2)
• Read out the usage data and run software update (refer to point 4.2)
• Functional test, check quantities and temperatures (run the milk cleaning
program 2 times after every milk beverage) (refer to point 7)
• Repair (if necessary)
• Functional test (if necessary) (refer to point 7)
• Earth conductor test (refer to point 7.4)
• Run cleaning program (refer to user manual)
• Run descaling program (refer to user manual)
• Cleaning (refer to point 8)
• Packaging in new gift box (watertank and drip bowl in PE bag)
• Documentation of repairing in the ticket, close Ticket
• Consignment

Serviceoffice Spare parts

/ Hotline consignment
Customer
Request
Receipt, Descaling,
Unpacking Repairing cleaning Consignment

Replacement
Customer’s
device
Credit
Trader’s
device

Create Ticket Change Ticket Documentation of workflow

Put customer’s data in Attach documents/pictures Close Ticket
Documentation of workflow

Work with request/claim Work with ticket

40
 6.2 Ticket system

The ticket system is for collecting the customer’s and device’s data and for
documentation of repairings. By the history function previous claims and requests can
be shown. Furthermore the usage data (e.g. descaling processes) can be shown and
software updates can be run by the ticket system.
For using the ticket system, we propose the internet browsers Mozilla Firefox or
Google Chrome.
To make the analysis easier and give optimal assistance, it is necessary to have all
inputs in the ticket system in English or German.

The address is:

http://intranet.severin.de

Start screen with login

After logon, you can open existing tickets and create new tickets.

41
 6.2.1 Create a new ticket

Choose „create new ticket“ in the task bar on the left side.

device data

ticket data
(automatic)

problem-/error description

1st input mask „create new ticket“

In this mask, you type in the customer’s data and the error description. To retrieve this
incident later, please put in the device’s serial number always.
If the problem can be solved at the phone, you should anyway create a ticket for this
incident. In case of later requests and claims, you can look up the old incident and
give better help to the customer.

In the action field, you have three possibilities:

o leave Ticket | product will be sent in
Save and leave the ticket. The customer sends the device to the service
center or the device is already at the service center.
o leave Ticket | customer waits for recall
Save and leave the ticket. Customer waits for your recall.
o close Ticket | no more issues
Save and close the ticket. The device has been repaired or the problem
could be solved at the phone.

A ticket should not been closed before the problem is solved or the device has been
repaired. Closed tickets can be displayed, but they can not be edited.

42
If you have chosen „leave Ticket | product will be sent in”, the input mask for
customer’s complete address and contact data opens.

2nd input mask „create new ticket“

Afterwards choose „save Ticket“ in the action field.

6.2.2 View existing tickets

Choose „view all tickets“ in the task bar.

view repair
ticket product

open

closed

change
ticket

Display of existing tickets

43
Already closed tickets can be displayed by the button „view Ticket“.
For open tickets you have two choices. By the button „change Ticket“ you can edit the
ticket, for example change the customer’s address. The „repair this product“ button
guides to the repair documentation.

6.2.3 Repair documentation

On the page „repair documentation“, the device’s data and the previous incidents are
shown. By clicking on the ticket numbers, the old tickets can be displayed. When
moving the cursor over the fields, information to the device respectively the
customer’s error description is shown.

ticket- and
device data software product history
management

serialnumber detailed repair report

replacement

final inspection,
cleaning

Repair documentation

In the field „detailed repair report“ please type in which parts were defect and which
repair steps you have done (in English or German).
Please specify the error code and the used spare parts. Lists with spare parts and
error codes can be downloaded at the “information files”.
Error codes and material numbers of spare parts have to be put between #’s, for
example #8629048#.
By the link „Software management“, you can initialize the device software update and
the read out of usage data. A session key is generated which allows our data base to
connect the update process with this ticket. This key is shown in a separate window
and must be given to the service software.

44
Display of the session key

For the further steps of data readout and software update, please refer to chapter 4.2.
A software update and data read out should be run in every service! So the customer
always has the latest software version and the usage data often contain hints to the
cause of the defect.

If the device can not be repaired and the customer gets a replacement device, please
type in the new serial number in the field „Replacement serial number“.

After repairing, a function test will be done and the device will be cleaned and
descaled. This has to be confirmed in the “Final inspection” field. Without this
confirmation, the ticket can not be closed.

In the action field, you have three possibilities:

o close Ticket | no more issues
Save and close the ticket. The device has been repaired.
o leave Ticket | save changes
Save the changes and leave the ticket.
o leave Ticket | discard changes
Leave the ticket without saving the changes.

45
 7 Functional test
For error diagnosis and to guarantee correct function when the device is returned to
customer, a functional test has to be done.

7.1 Optical check

• Is the device complete?
• Is the device dirty?
• Are there obvious damages?

7.2 Functional test electronic

Assemble the accessories, fill the watertank and switch on the device.
• Are the bean container led and the display illumination glowing? (refer to point
4.3)
• Does the rinsing process run properly?
• Are there any error messages shown in the display?

7.3 Functional test beverages

Prepare minimum each one coffee and milk.
• Are there any error messages or malfunctions while preparing the beverages?
• Are the beverages visually appealing and is the quantity ok?

If the customers’s error description was refering to beverage’s quantity or temperature

or if there were problems during functional test, the beverages have to be tested
according following specification.

7.3.1 S2 (until software V1.11)

Coffee
• 2 Coffees have to be prepared, the second one is used for measurement
• Settings: 2 beans, 1 water, “high” temperature (beverage menu)
• The second coffee has to be made into a plastic cup
• After beverage preparation stir the coffee
• Measure the temperature in the middle of the liquid (max. 5 seconds after
finishing preparation)
• Requirements: Temperature 78°C±7°C; quantity 125ml ±12ml

46
Milk
• Milk temperature ca. 7°C
• Settings: 2 Milk drops
• Use plastic measuring cup
• Measure the total quantity and the relation of foam and milk directly after
finishing preparation
• Stir the beverage and measure the temperature
• Requirements: Total quantity 200ml±25ml; relation foam to milk 70% to 30%
(±15%); temperature min. 50°C±7°C
Directly after milk preparation execute the milk cleaning program 2 times!

7.3.2 S2+ and S2 (from software V1.12)

Coffee
• 2 Coffees have to be prepared, the second one is used for measurement
• Settings: 2 beans, 2 water, “regular” temperature (beverage menu)
• The second coffee has to be made into a plastic cup
• After beverage preparation stir the coffee
• Measure the temperature in the middle of the liquid (max. 5 seconds after
finishing preparation)
• Requirements: Temperature 77°C±5°C; quantity 125ml ±12ml

Milk
• Milk temperature ca. 7°C
• Settings: 1 Milk drop
• Use plastic measuring cup
• Measure the total quantity and the relation of foam and milk directly after
finishing preparation
• Stir the beverage and measure the temperature
• Requirements: Total quantity minimum 200ml; relation foam to milk 70% to
30% (±10%); temperature 52°C±7°C
Directly after milk preparation execute the milk cleaning program 2 times!

47
 7.4 Earth conductor test
After repairing, the earth conductor has to be checked. For the test according to BGV
A3 a testing device according to VDE 701/702 must be used. Contact points are the
heaters when the housing is open, or the contact tab in the drip bowl area when the
housing is closed (please see picture).
The maximum resistance is 0,3 Ω.
A high voltage test should not be performed!

48
 8 Cleaning
The automatic coffee maker must be clean and dry – preferably as good as new –
when returning to the customer. If it is sent out by parcel service, sucking out the
water and coffee powder is absolutely necessary. Also if no repair is necessary, the
complete cleaning has to be done.

Clean and dry following parts:

• Brewing unit
• Outlet cartridge, venturi nozzle
• Watertank
• Drip bowl
• Brewing unit support
• Bean container
• Exhaust the grinder
• Take water out of water tank connector and outlet (do not exhaust)
• Complete cleaning of device (inside and outside)

Following parts can be cleaned by a dishwasher:

• Outlet cartridge
• Venturi nozzle
• Drip bowl
• Grounds container
• Drip bowl insert
• Cup tray

49
9 Wiring plan

50
 10Error message and correction

Display shows Display shows Display shows Display shows

Check and insert Brewing Unit

Rinsing necessary Service Flap open
Brewing Unit blocked

Have you Quit error

Remove
chosen coffee massages
Water Tank
powder ? (e-select)

Open Remove Brewing Unit

Service Flap Water Tank still blocked

Analysis of fault
Open necessary / Ready for
Service Flap if needed call operation
service hotline

Remove Attach
Brewing Unit Water Tank

Messy Close Brewing Unit

Brewing Unit Service Flap inserted?

Clean
Brewing Unit

Insert
Brewing Unit

51
52
 11 Installation of service software
If you use a former version of the service software, please uninstall the software and
the COM port driver first.
For installing the service software, execute the file „80xx-service-setup“. Please do not
change the proposed installation path (Destination Folder).

While the installation is running, an USB driver for the service box (USBXpress Device
Driver) will be installed automatically. Please click “Install”. For this step it can be
necessary to be logged in at the computer with administrator rights.

After finishing the installation, a shortcut in window’s start menu is created, where you
can start the software.

At the first software start-up, one setting has to be done.

Settings
Update Site: Base URL

Here thServicemanuale server address, where the software data are provided, must
be typed in.
The address is: http://intranet.severin.de:8080/ServiceTools

53