- issue-to-resolution processes

JIRA5 & Pivotal Tracker Issue Tracking systems (ITSs)

- support management of documents,

- complex processes,
- employee-initiated processes: (vacation request approvals & travel
requisition approvals)
IBM FileNet
Microsoft SharePoint. Enterprise Content Management Document Management Systems (DMSs)
(ECM) systems.
OpenText
Microsoft SQL Server
Database Management System
IBM DB2
(DBMS)
Oracle Database Server

advanced monitoring Process intelligence functionality

process mining Types

Complex event processing (CEP)

Service-oriented architecture (SOA) functionality
Third-party applications (Integration)
Social networks
IBM Notes. Groupware systems

TIBCO’s ActiveMatrix BusinessWorks Ad hoc workflow systems

Comala Workflows

- Support in accounting controlling,

Administrative processing degree of automation
HR management, production management.
Transaction processing - procureto-pay & order-to-cash processes.
Production workflow systems
Enterprise Resource Planning
IBM’s Business Process Manager (ERP) systems
Productions Classification
Bizagi Studio
- Foucs on marketing and sales processes,
Camunda BPM.18 - individual & aggregated level
- campaign-to-leads & lead-to-order processes
- including customer data, financial
or medical data - (BPMS) is a system that supports the design,
analysis, execution, and monitoring of Customer Relationship Management
Adaptive case management system (ACM) business processes on the basis of Microsoft, (CRM) systems
explicit process models. ITSs,
2.Domain-agnostic Process-Aware Information Systems 1.Domain-specific Oracle,
- to coordinate an automated business process DMSs, - logistics operations, transportation, inbound and outbound
Case management systems - standard, offthe-shelf software package
PAISs (PAISs) PAISs Salesforce,
BPMSs warehousing, storage and inventory
i-Sight’s Case Management Software - covering phases of the BPM lifecycle SAP
Case Management by PEGA - Radio-Frequency Identification (RFID) and barcode scanning.
Automated business process; Workflow
ISIS Papyrus.2 - order-to-delivery & return-to-refund processes

Execution Engine Supply Chain Management

Business Process Management Systems (BPMSs) (SCM) systems
Process modeling tool
- idea-to-launch processes
Worklist handler Architecture - built-to-order processes
External services - engineered-to-order processes
- assembled-to-order processes
Administration and monitoring tools

Product Lifecycle Management

(PLM) systems

Transporting work
Straight-Through-Processing (STP) Workload Reduction
Coordination time
Gathering of all relevant information

User Interface Management Systems (UIMS) Flexible System Integration

“glue” together separate systems
"island automation"

- individual cases, participants,

- recent, running cases
Advantages
Operational information
types of information
- completed cases
- level of aggregation
Execution Transparency
Historic information

period of time (logs)

Issues
Technical issues
conceptual issues

- financial services domain

- registration and inspection
- governance frameworks (Sarbanes-Oxley Rule Enforcement
Act)
Separation of duties control