Int. J. of Business and Systems Research > 2011 Vol.5, No.4 > pp.

406 -
421

Title: A review of ERP implementation in India

Author: C. Annamalai, T. Ramayah

Address: School of Management, Universiti Sains Malaysia, Minden,

Penang 11800, Malaysia. ' School of Management, Universiti Sains
Malaysia, Minden, Penang 11800, Malaysia

Journal: Int. J. of Business and Systems Research

Abstract: The implementation of enterprise resource planning (ERP)

systems has been the subject of in-depth discussion in the area of
management of information systems. ERP systems play a vital role in the
paradigm of business process reengineering in terms of small- to large-
sized technological projects. Although many studies have been conducted
on ERP implementation in organisations| belong to developed nations,
very little research has been conducted in developing countries, especially
in Indian organisations. Therefore, the goal of this paper is to review ERP
implementation issues and failures in Indian organisations mainly focusing
on critical success factors as well as issues in other countries. This paper
also discusses ERP implementation challenges in India and overcoming
the challenges. It also further focuses on success and failure stories of
ERP implementation in India.

Keywords: enterprise resource planning; India; ERP failures; ERP

implementation; CSF; critical success factors; BPR; business process
reengineering; SAP; systems analysis products; CIO; chief information
officer; ERP success; culture; information systems; information
management.

DOI: 10.1504/11.40789

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