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    Marco W
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    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    3 views2 pages

    Cheat Sheet

    Uploaded by

    Marco W

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
    Flag for inappropriate content
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    {stu notion Products: tangible, an be investor, ie estomer onc, lang ad ine, epita-inesivs quali ensty ‘sie, ator materi Screen canot be inventoried. more estan onze shor fa in, abe iene, ual bar to es uafons afraton asec Sevice-rodet Bundle (Core = Nore goods services) Tou product expen al be ups ofan operation ON: managerem of proces, Proenaystam of fetes eu ane {mateiasTabor capa knowledge) it valuable otpts (eootserices) Challeng: overing costs, inprovng quality, eaancing oduct deity. ging OM with company's Competitive stg cvolvng wih the neds fester, Competition, an techaony ‘Sac wsytores ns ici, Tet process ffecneness, eltonhips bw Business Ene, sp met stati gol, feusomer serie sus 2 Product & Serie Design ‘Nev roict design & developmen transform markt Spon ne tenon to pat den ‘pevifeations New prces design development {rnnform rot specication tcology to 3 2 revned proton sate sae Prd ie ys Laue nrodction ft mak nd ay eque SC process innovation Growth: Fema, Aexble SC, fata oe customen, sandardatin 3 Maun: demand and product standardaton, mpotnce of cot ren noratina SC eficeney "Sec: hoging ecology customer neds demand pa past if 2 pene pod (e¥cstom-bul house, speed indstal equ) aks to Order NTO) sim dsign, casted daring odcsion (get plane, a hau) ‘semble o Ont (ATO}produed fom standard ‘omponent and modules (fst fd) ‘Mateo Stock (MTS) gods made an oli ventory in dance of casorer orders (eg el lting, books) Incremenleaatione-tys changes modes ele chnges in appears ‘Covdelopmeat © souros ofa oes ‘ppotunies> {quality CLeverging the expertise of ters ‘Stcessflaunhes, and fad tne GF imi and ea ‘ks re shared © cont over tlle popey {Parner dependency may lead [eontol ver gonstining concep into the sevice eae. *Limit diezetion of andre te sevice (2Seservie:Opprtnitn ex for Tproactviy by artcpson he depie of csemzaton, “Soni fervice demand, king fon. sate design ‘Semonal Ateton Succ of hit approach depend on ‘he required amount of customer contact inthe cretion of the serie aon the abi isla echnical ere of fo ont operons “High casomzation sevice (eet ace eos pt) god employes taining. infomation systems process, a sppive eva scr. estar —Proces Site Seve nation with esters, que customization (s nderiaion),X evento, w baer ety, ie Perishable, intangible casiomer9 Analyze" improve Cont ‘Treas flowchart) rm chart (DM), check set (M0), parc char (M, ause-and-efect diagrarw),oppataity Fow digram (process conto kr (C) Notion locaton sates: ‘DComptitine Clesterin locating the ste among be competion to oem ctr for estore comparison CrSeturation Marketing: ates belonging othe same company ae located very lose eachother 1 Marktinglntemeditics: extend the sevice market well beyond the confines of geography! distance by providing the teas fr service providers mec th wes (Credit Card) Subsite letoie Medi for Travel: advanced telecommunicaton systems & Inte ave mde some issuer fst cnseatin less leant (Simpac of nee: vial locaton of pare e-

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