Service Manual Kodac

Service Manual
Important
• Qualified service personnel must perform these procedures.
• See the Carestream Service Portal for possible updates before you begin.
• When doing the procedures in this document, you must use safe work practices and wear the correct personal
protective equipment (for example, safety eyewear) according to your company’s standard operating procedures.
• When servicing this equipment, be sure to read and follow the Manufacturer’s Safety Data Sheets for any chemical,
cleaner, solvent, paint, lubricant, adhesive, or replacement battery to understand proper use and disposal
precautions.
Confidential
Publication No. AA2206_en
2017-12-12
Supersedes:
2017-09-29
All rights reserved. No part of this manual may be reproduced or copied in any form by
any means—graphic, electronic, or mechanical, including photocopying, typing, or
information retrieval systems—without written permission.
Contents
1 Installation
Necessary Materials for Installation ............................................................................................. 1-1
Complete the Mechanical Setup................................................................................................... 1-2
Uncrate the Imager ................................................................................................................. 1-2
Confirm the Power and Accessories ....................................................................................... 1-3
Move the Imager ..................................................................................................................... 1-4
Move the Shipping Brackets and Retainers ........................................................................... 1-4
Connect to the Electrical Power ............................................................................................. 1-7
Apply Power to the Imager..................................................................................................... 1-8
Insert a Film Cartridge............................................................................................................. 1-9
Configure the Imager.................................................................................................................. 1-11
Set Up Your Computer to Communicate with the Imager ................................................. 1-11
Connect to the Service Ethernet Port ................................................................................... 1-12
Configure Site-Specific Information ..................................................................................... 1-12
Configure Remote Management Services............................................................................ 1-16
Complete the Installation ........................................................................................................... 1-20
Check Image Quality ............................................................................................................. 1-20
Set Up the Mammography Features .................................................................................... 1-21
Make a Configuration Backup (Service Tool) ...................................................................... 1-23
Discard Excess Material ......................................................................................................... 1-24
Check in with and Instruct the Operator ................................................................................... 1-24
Troubleshooting .......................................................................................................................... 1-25
Imager Does Not Start........................................................................................................... 1-25
Possible Error Codes During Installation .............................................................................. 1-25
2 Adjustments and Replacements

Check the Processor Drum Temperature...................................................................................... 2-1
Adjust the Processor Drum Temperature..................................................................................... 2-5
Check and Adjust the Image Start Delay ..................................................................................... 2-7
Check and Adjust the Page Start Delay........................................................................................ 2-9
Remove the Top Cover ................................................................................................................ 2-12
Remove the Left Cover................................................................................................................ 2-13
Remove the Right Cover ............................................................................................................. 2-14
Remove the Back Cover............................................................................................................... 2-15
Remove the Display Screen Assembly ........................................................................................ 2-16
Remove the Interlock Switch—Top, Front, and Filter Covers and Film Supply........................ 2-17
Remove the Processor Drum ....................................................................................................... 2-19
Remove the Drum Drive Belt ...................................................................................................... 2-21
Remove the Upper Fan Assembly ............................................................................................... 2-22
Remove the Lower Fan Assembly ............................................................................................... 2-23
Remove the Felt Pad Assembly ................................................................................................... 2-25
AA2206_en | 2017-12-12 i
Contents
Install the Felt Pad Assembly ...................................................................................................... 2-26

Remove the Film Diverter Assembly........................................................................................... 2-27
Install the Film Diverter Assembly .............................................................................................. 2-27
Remove the Processor Cover....................................................................................................... 2-28
Remove the Densitometer Assembly.......................................................................................... 2-29
Remove the Feed Roller Motor (Upper and Lower) .................................................................. 2-30
Remove the Feed Roller Nip Drive Belt (Upper and Lower) ..................................................... 2-32
Remove the Rollback Motor (Upper and Lower)....................................................................... 2-33
Remove the Rollback Assembly (Upper and Lower).................................................................. 2-34
Replace the Film Cartridge Detect Sensor (Upper and Lower) ................................................. 2-37
Remove the Vacuum Pump......................................................................................................... 2-39
Install the Vacuum Pump ............................................................................................................ 2-40
Remove the Pickup Assembly (Upper and Lower)..................................................................... 2-41
Replace the Suction Cup ............................................................................................................. 2-45
Replace the Pickup Home Sensor ............................................................................................... 2-46
Replace the Film Contact Sensor ................................................................................................ 2-47
Remove the Imaging Assembly................................................................................................... 2-48
Install the Imaging Assembly ...................................................................................................... 2-50
Separate the Optics and Exposure Transport ............................................................................ 2-51
Remove the Power Supply Board ............................................................................................... 2-52
Replace the Machine Control System (MCS) Board ................................................................... 2-54
Remove the DRE Motherboard Bracket ..................................................................................... 2-56
Remove the DRE Motherboard................................................................................................... 2-58
Remove the Solid State Drive ..................................................................................................... 2-60
3 Preventive Maintenance
Necessary Materials for Preventive Maintenance........................................................................ 3-1
PM Intervals ................................................................................................................................... 3-2
Modifications During Preventive Maintenance........................................................................... 3-2
EM Call Checklist............................................................................................................................ 3-3
Perform the PM ............................................................................................................................. 3-6
Set the PM Time Expiration Interval........................................................................................... 3-16
Reset the PM Counts and Filter Counts...................................................................................... 3-17
Complete the PM......................................................................................................................... 3-18
Measure the Air Flow with an Air Flow Meter .......................................................................... 3-19
4 Illustrated Parts List

Main Assembly............................................................................................................................... 4-1
Cables and Harnesses .................................................................................................................... 4-7
Covers ............................................................................................................................................. 4-9
Transport Assembly ..................................................................................................................... 4-11
Vertical Transport Assembly ....................................................................................................... 4-12
Pickup Assembly .......................................................................................................................... 4-14
Feed Roller Assembly................................................................................................................... 4-18
Processor Drum Assembly ........................................................................................................... 4-20
Imaging Assembly........................................................................................................................ 4-22
Local Panel (Display Screen) Assembly ....................................................................................... 4-23
Electronics Assembly.................................................................................................................... 4-24
Rollback Assembly ....................................................................................................................... 4-25
ii AA2206_en | 2017-12-12
Contents
5 Diagnostics
Use the Service Switch................................................................................................................... 5-1
Display Screen Symbols ................................................................................................................. 5-2
Display Screen Symbols—Detailed Descriptions .................................................................... 5-3
DICOM Status Messages ................................................................................................................ 5-5
Machine Control System (MCS) Imager Status Messages............................................................ 5-6
Film Supply Status Messages......................................................................................................... 5-8
Job Manager Status Messages .................................................................................................... 5-10
Condition (Error) Codes............................................................................................................... 5-11
Error Code Subsystems .......................................................................................................... 5-11
Error Code Severity Levels..................................................................................................... 5-12
List of Condition (Error) Codes on the Imager..................................................................... 5-13
Film Jam Areas ........................................................................................................................... 5-114
Interlock Areas........................................................................................................................... 5-115
Roller Knobs............................................................................................................................... 5-116
Film Path .................................................................................................................................... 5-117
Sensor Locations ........................................................................................................................ 5-118
Clear Film Jam in Area 1 – Error Code 116 (Portal code 21116/23116) .................................. 5-120
Clear Film Jam in Area 2 – Error Code 302 (Portal code 26302) ............................................. 5-121
Clear Film Jam in Area 2 – Error Code 325 (Portal code 26325) ............................................. 5-123
Clear a Film Jam in Area 2 or 3 – Error Code 326 (Portal code 26326)................................... 5-125
Film Jam in Area 3 – Error Code 543 or 544 (Portal code 26543 or 26544)............................ 5-127
Functions of the MCS Board Test Points, Jumpers, and Switches........................................... 5-130
Motor Positions and Sensor States ........................................................................................... 5-133
System Log Types....................................................................................................................... 5-134
Error History Review.................................................................................................................. 5-135
Application Log ......................................................................................................................... 5-136
Access the Application Log ................................................................................................. 5-136
Log Keying Functions ................................................................................................................ 5-139
Contents of the Log................................................................................................................... 5-140
Log Filtering............................................................................................................................... 5-141
How to Filter Logs ............................................................................................................... 5-141
Change Log Levels ..................................................................................................................... 5-143
6 Additional Service Procedures

Log On to the Service Tool............................................................................................................ 6-1
Log Off from the Service Tool ...................................................................................................... 6-2
Configure Advanced Settings ....................................................................................................... 6-3
Set the Language..................................................................................................................... 6-3
Check the Values for the DICOM Source Communications................................................... 6-3
Set the Imager to be a Destination ........................................................................................ 6-4
Set the System Clock Manually ............................................................................................... 6-5
Set the Clock with a Time Server ............................................................................................ 6-8
Set the Host Name and the IP Address................................................................................... 6-9
Configure MCS IP Addresses ................................................................................................. 6-10
Set the Service Tracking ........................................................................................................ 6-11
Load Customer Film ............................................................................................................... 6-12
Configure for Metric and Reverse Viewing ......................................................................... 6-12
Configure the SCP Services.................................................................................................... 6-13
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Contents
Check Image Quality ............................................................................................................. 6-14

Edit the Service History Log ........................................................................................................ 6-17
Back Up and Restore Configurations ......................................................................................... 6-18
Make a Configuration Backup (Service Tool) ...................................................................... 6-18
Restore the Configuration (Service Tool) ............................................................................. 6-19
Upgrade Software and Firmware ............................................................................................... 6-22
Update a Portable Flash Drive with a New Version of System Software ........................... 6-22
Upgrade the Imager Drive with a New Version of System Software—Reimaging or Ghosting
6-22
Upgrade the Firmware in the Microcontrollers ................................................................... 6-26
Publication History
iv AA2206_en | 2017-12-12
1 Installation
Necessary Materials for Installation

• Service laptop with MICROSOFT WINDOWS 98 operating system or higher, and
MICROSOFT INTERNET EXPLORER 6 or above
Note
Compatibility mode is required for INTERNET EXPLORER versions 8 and 9.
• Secure Link Client Software version 2.8.1 or higher (Secure Link)
• Web Service Portal Software version 5.0 or higher (Web Portal)
• Crossover cable (TL5568)
• Side cutters or scissors
• Phillips screwdriver
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Installation
Complete the Mechanical Setup
Uncrate the Imager
Caution
The crated imager and accessories weigh approximately 98 kg (215 lb).
1. Slide the overpack sleeve off the imager.
H241_0065GC
2. Locate and remove the accessories box that contains the documentation, cables,
filter, and other accessories.
3. Remove the 2 foam assemblies.
4. Remove the bag from the imager.


TRANSPORT HAZARD
The unpacked imager weighs 79 kg (175 lb). Do not try to move it by yourself. Always
seek assistance from another person. Transporting equipment that is too heavy may
result in serious injury and/or damage to the equipment.
5. Using safe lifting techniques, lift the imager from the sides and set it on a flat surface.
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Installation
Confirm the Power and Accessories
Important
If you cannot use a power cord that is provided in the accessories box, obtain a suitable power
cord locally. You must use an agency-approved power cord rated for adequate amperage with a
plug type suitable for your location.
1. Locate the following items in the accessories box:
• Power cord
• A box with electrical accessories
• A box with charcoal filter(s)
2. Determine the power cord to use for the site, and confirm that the cord matches the
AC power outlets at the site.
3. Check that the voltage on the label over the power cord inlet (on the lower back
panel of the system) matches the AC voltage at the site.
Caution
If the voltage on the power cord inlet label does not match the AC voltage at the site, do not
continue with the installation.
Figure 1: Power cord inlet labels and connectors
100 - 120 V
or 200 - 240 V
H221_6001AC
4. The publications disc provides the required information (instructions for use, safety
information, and mammography quality control procedures) for the customer.
Ensure that you provide the disc to the customer.
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Installation
Move the Imager
Caution
The imager weighs 79 kg (175 lb).
Important
Install the imager:
• in a location that allows for at least 31 cm (12 in.) operating clearance around the top, sides,
and back of the imager. The surface must extend beyond the imager dimensions by at least
31 cm (12 in.). There also must be space in front of the imager to allow access in the event of
a service call.
• on a level (within 1°) table or stand that is capable of supporting the imager’s weight.
• on a table or stand that is optimal height for the imager. The recommended height is 71–76
cm (28–30 in.).
• in an area with good ventilation. A small, confined room is not recommended.
• in an area without direct or excessive sunlight (for example, do not place the imager near a
large window) or in an area with dust, dirt, or airborne chemicals.
1. Move the imager and accessories to the installation area.
2. Position the imager temporarily to allow clearance of at least 1 m (39 in.) at the back
of the imager to install the power cord and network cable.
Move the Shipping Brackets and Retainers

Shipping brackets are fastened inside the imager to keep the parts safe during shipment.
You must remove them, and then re-install them in a different location (as shown) inside
the imager. This prevents the shipping brackets from becoming lost. You must also
remove the rollback retainers.
Note
If it is necessary to ship the imager again, you must return the shipping brackets to their original
locations for safe shipping.
1. Move the back shipping bracket (1):
a. Remove the back cover.
b. Use a Phillips screwdriver to remove the 4 screws (2) that fasten the shipping
bracket in shipping position:
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Installation
1 2
H241_0012ACB
H241_0012AC
2. Move the shipping bracket to the upper position on the back of the imager, and
reattach it to the rail with 2 screws in the lower holes of the bracket (operating
position).
H241_0039AC
Note
The lower edge of the bracket fastens to the same holes where the upper edge of the bracket
fastened during shipping.
3. Retain the other 2 bracket screws. Install the screws in any of the empty holes where
the bracket was attached earlier.
4. Install the back cover.
5. At the front of the imager, open the film supply door. Reach in and remove the
2 foam rollback retainers.
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Installation
6. Move the front shipping bracket (3) :

a. Open the film supply door.
b. Remove the filter cover.
c. Use a Phillips screwdriver to remove the 4 screws (4) that fasten the shipping
bracket in shipping position:
3 4
H241_0047ACA
H241_0047AC
7. Use 2 of the screws (6) to reattach the shipping bracket (5) in the alternate set of
holes on the left side of the rail (operating position).
8. Retain the other 2 bracket screws. Install the screws in any of the empty holes where
the bracket was attached earlier.
9. Install the charcoal filter (1).
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Installation
10. Install the filter cover.

11. Close the film supply.
Connect to the Electrical Power

1. Locate the power cord. The power cord must match the AC power outlets at the site.
Important
The next step is very important!
Caution
If the voltage on the power cord inlet label does not match the AC voltage at your site, do
not continue with the installation. If you cannot use the power cord that is provided, obtain
a suitable power cord locally. You must use an agency-approved power cord rated for
adequate amperage with a plug type suitable for your location.
2. Remove the power cord inlet label.
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Installation
100 - 120 V
or 200 - 240 V
H221_6001AC
DANGER
Risk of electric shock: Dangerous voltage present.
3. Connect the power cord to the:
a. AC power connector on the imager
b. Building AC power outlet
Apply Power to the Imager

1. Check that the film supply door is closed.
2. To start the imager, press the power switch on the back of the imager to on (|). Wait
as the imager warms up.
The warm-up period might last up to 30 minutes. The display screen shows the
progress as the imager becomes ready to print.
Note
After the imager is energized, it takes approximately 90 seconds before the warm-up count
to 0 (ready) is displayed.
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Installation
Figure 2: The imager counts up to zero (0) to indicate how soon the imager will be ready to
print. In this example, the imager will be ready to print in 7 minutes. The amber power symbol
also indicates that the imager is not ready to print.
The warm-up period varies depending on the amount of time the imager has been
off and the ambient temperature.
Note
When the imager reaches operating temperature, the power symbol becomes green to show
that the system is ready to print. However, during the installation, the power symbol remains
amber until you have inserted at least one film cartridge. The imager cannot print until film
has been loaded.
Insert a Film Cartridge
Important
Make sure that the imager is finished energizing before you load film. Opening the film supply
during the self-test might cause errors.
1. Open the film supply door (1).
2. Insert the new film cartridge. Align the cartridge (2) with the label facing up and the
perforations (3) leading into the imager. Set the leading edge (4) on the cartridge
guides (5), and then slide the film cartridge into the imager to engage the detents (6)
in the bottom of the cartridge.
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Installation
5
3
6
H241_0006BCB
1 H241_0006BC
3. Close the film supply door.

4. Check that the film count appears on the display screen. A new film cartridge contains
125 sheets.
Note
If a film count does not appear, see the User Manual for help.
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Installation
Configure the Imager

For additional and more comprehensive configuration procedures, see Additional Service
Procedures.
Important
You must restart the imager from the service tool to permanently save configuration information.
Related topics:
Additional Service Procedures
Set Up Your Computer to Communicate with the Imager

Do this procedure at your computer.
1. Select Start > Settings > Network Connections.
Note
Depending on your operating system, this might be Start > Settings >
Network and Dial-up Connections.
2. Right-click Local Area Connection.
3. Select Properties.
4. Select Internet Protocol (TCP/IP).
5. Click Properties.
Important
Remember or write down your current settings, as you will reset your computer to these
settings near the end of the installation.
6. Select the Obtain an IP address automatically option.
7. Click OK.
8. Click OK.
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Installation
Connect to the Service Ethernet Port

1. Remove the imager top cover (1).
H241_0041HCA 2
H241_0041HC
2. Using a network cable (2), connect your computer to the imager’s service Ethernet
port (3).
3. Route the network cable so that it does not interfere with the top cover when it is
installed.
4. Install the top cover.
Configure Site-Specific Information
Important
To modify the configuration settings for several areas in this section, you must be logged on to
the service tool via Secure Link.
1. Log on to your Secure Link account.
2. Make sure that the IP address in the Secure Link window matches the service port:
192.168.0.1.
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Installation
3. Launch the Web Service Portal Software (Web Portal).

The main screen for the service tool displays.
Note
If you are using INTERNET EXPLORER 8 or 9, set the browser window to Compatibility View.
Click the Compatibility View toolbar button. This corrects some potential viewing issues with
IE8. If the icon is not on the toolbar, select Tools > Compatibility View from the browser
menu.
4. Does the site network use IP addresses 198.51.100.176 through 198.51.100.179?

» If no, continue with Step 5.
» If yes:
a. Configure MCS IP addresses.
b. Continue with Step 5.
5. Select Wizards > Installation Assistant.
6. Click at the bottom of the screen.
The Network Configuration screen appears.
7. Enter:
• Host Name
• IP Address
• Subnet Mask
• Default Gateway
Note
This information should have been gathered on the Site-Readiness Checklist. If you need help,
see the network administrator.
8. Click Save.
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Installation
9. Click .
The Clock Configuration screen appears.
Important
The system clock is set before the imager is shipped to you. If the time zone is not correct,
change it. When you change the time zone, the time and date display correctly.
10. Check that the time zone, date, and time are correct.
If they are correct, continue with Step 11.
If they are not correct, choose whether to:
• Set the clock manually.
• Allow the server to synchronize the date and time.
Manually Server Synchronization
Set the system clock manually when the Use this procedure to allow the server to set the system
time and date is incorrect and you do not clock time and date.
use the server to set it.
In the Clock Configuration screen, select In the Clock Configuration screen, select the appropriate
the appropriate time zone from the time zone from the Time Zone drop-down menu.
Time Zone drop-down menu.
If necessary, edit the time that is displayed. Select the Enable Time Synchronization check box.
Click Save. In the IP Address field, type the address of the time server
to be used for synchronization.
In the Period drop-down menu, select the synchronization
period (how often the clock is synchronized).
Select the appropriate time zone from the Time Zone
drop-down menu. Click Save.
11. Click .
The System Identification screen appears.
Note
Completing this screen is optional.
12. Enter the following information:
• Country Code
• Postal Code
• Hospital Name
• Department Name
• Device Location
13. Click Save.
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Installation
14. Click to return to the main screen.
Note
Regarding preventive maintenance (PM) cycles and scheduling:
• The imager supports 20,000 cycles (default) between PM cleanings.
or
• You can configure a time-based preventive cycle. Check with your local service
management to determine if you should enable the time-based PM cycle for this site.
15. To configure and enable the time-based PM cycle, continue with the next step.
Otherwise, continue with Step 19.
16. From the main screen, select Monitoring and Control > Imager Monitor.
17. Click Set PM Time Duration. The drop-down menu shows the number of months
until the next preventive maintenance will be required.
18. Select the number of months, and then click OK. Confirm the date in the PM Time
Expiration field.
19. If Remote Management Services will be enabled on the imager, configure Remote
Management Services. Otherwise, continue with Step 20.
20. Select Utilities > Session > Restart, and then click Restart.
Note
Make sure to restart using these steps or the network parameters will not be saved.
21. Wait for the imager to restart.
The imager requires approximately 30 minutes to warm up. After completing the
warm-up cycle, the imager may print a calibration film if the film cartridge requires it.
Postrequisites:
While the imager is warming up, perform Complete the Installation.
Related topics:
Configure MCS IP Addresses
Configure Remote Management Services
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Installation
Configure Remote Management Services

1. Select Configuration > System > Remote Management.
2. Click the Identification tab.
3. Are all fields filled in correctly?

» If so, continue with the next step.
» If not, perform the following sub-steps.
a. Set the service tracking.
b. Make corrections as necessary and save the screen.
c. Return to this screen.
d. Check that all fields are correct.
e. Continue with the next step.
4. Click the Network Settings tab.
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Installation
5. Does the customer use a proxy server?

» If no, check that the Proxy Type field is none, and then continue with the next
step.
» If yes:
a. Click Modify.
b. Select the Proxy Type from the drop-down menu.
c. Type the information for:
• Proxy Address
• Proxy Port Number
• Proxy Username
• Proxy Password
• Proxy Domain
d. Check that the Enterprise Server Location field is Production.
6. Click Save.
7. Click the Asset Names tab.
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Installation
8. Do all of the Asset Names begin with the correct K-Number and Country Code?
» If yes, continue with the next step.
» If not, perform the following sub-steps.
a. Set the service tracking.
b. Check all entries and save the screen.
c. Return to this screen.
d. Check that all fields are correct.
9. Click the Status tab.
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Installation
10. Click Modify.

11. In the Remote Services Activation block, select
Remote Monitoring and Remote Access from the drop-down menu.
12. Click Save, and then click Start.
13. Click the Identification tab.
14. Click Modify, and then click Download Group List.
15. In the Group Name field, use the drop-down menu to select the group to which this
imager will belong.
16. Click Save.
17. Select Utilities > Session > Restart.
18. Click Restart, and then wait for the imager to restart.
Postrequisites:
Complete the Installation
Related topics:
Set the Service Tracking
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Installation
Complete the Installation
Check Image Quality

1. Connect the network cable to the:
a. Network connector on the imager
b. Nearest active building network connector
H221_6028AC
2. After the imager has completed the warm-up cycle, send an image from each
modality that will print to the imager.
3. If the image quality must be improved for a modality, optimize the images from that
modality:
a. From the main screen, select Wizards > Image Quality.
b. Cancel all pending print jobs or wait until all print jobs are printed.
c. Under Optimization Steps, click .
d. Send an image from the modality, and then click .
Note
The image does not print until you click the button.
e. View the test print and visually select the optimal image.
f. Under Image Number, click to select the number of your optimal image.
g. Under Optimization Steps, click again to continue.
h. Check the status and result data near the bottom of the screen.
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Installation
i. Send another image from the modality and check the print.
Note
If none of the images are optimal for the site, adjust the image quality.
Note
If additional assistance is required, contact one of the following:
• In the U.S. and Canada—the Center of Excellence (CoE, formerly TSC) at 1-800-328-2910
• Outside of the U.S. and Canada—the local Shared Service Center (SSC)
Postrequisites:
Set Up the Mammography Features
Set Up the Mammography Features

If the imager will print mammography images, there are some setup items to complete.
Refer to the Site-Readiness Checklist or talk to the customer to learn their preferences.
The Mammography Quality Control Manual provides information and procedures to
help the customer maintain the required level of quality. The requirements vary by
region. Make sure the customer is aware of the Mammography Quality Control Manual.
About Mammography Test Prints

The default mammography test pattern is a QC step test wedge print. This print is
generated when mammography film is loaded and the user presses the Calibration
symbol for three seconds.
The QC step wedge test print provides density feedback at the conclusion of the test print
cycle, letting you track and record density variations on mammography film. Four
nominal output densities have been selected for control charting purposes:
• Step 1—Low density, not less than 0.45
• Step 2—High density, approximately 2.20
• Step 3—Minimum density (DMin) (Base + Fog)
• Step 4—Mid density, not less than 1.20
The density values for the test print are recorded in the Web Portal, and you can manually
record them on the film for charting purposes.
See the Mammography Quality Control Manual for more information.
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Installation
Change the Default Mammography Test Print
There are several options for mammography calibration prints, for example, QC wedges,
TG18-PQC or QC, or mid-density flat field. If the customer wants to use a default other
than the QC step wedge test print, change it now.
Note
The customer can change the default after installation at the Web Portal.
1. Select Monitoring and Control > Mammo Quality Control.
2. From the Pattern List drop-down list, select the test print type.
3. Click Set QC Image.
Set up Mammography Page Layouts
Set the defaults by modality for the placement of mammography images on the film.
Note
The settings for Chest Wall Detection and Left Justification only apply to images that are
requested to print:
• With a 1-up layout
• In portrait orientation
• On the following film sizes: 25 x 30 cm (10 x 12 in.) or 20 x 25 cm (8 x 10 in.)
• On Mammo Blue film
• In 16-bit
Note
The customer can change the default after installation at the Web Portal.
1. Access the Web Portal.
2. Select Configuration > DICOM SCP > Mammo Page Layout.
3. Click Modify.
4. From the Modality list near the top of the page, select the modality to configure.
5. Set up the image placement defaults:
a. Chest Wall Detection (Yes or No)—Uses the chest wall side to justify the image
on film. If unable to detect the chest wall, the Left Justification setting is used.
b. Left Justification (Yes or No)—Always left-justifies the image on film, unless
Chest Wall Detection is set to Yes.
1–22 AA2206_en | 2017-12-12

Installation
c. Custom Crop (Yes or No)—Provides custom processing of the Annotation and

Plate Area. If set to Yes, this setting overrides the Chest Wall Detection and
Left Justification settings.
Note
The Custom Crop settings are designed for and only used with the current FUJI
mammography modalities. If you are configuring the imager to print images from a FUJI
modality, enable Custom Crop to print true-size images. Typically, once enabled, it is not
necessary to change these settings.
6. Click Save.
Postrequisites:
Make a Configuration Backup (Service Tool)

Use the service tool to back up the imager configuration.
Prerequisites:
Log on to the Service Tool
1. Select Utilities > Backup/Restore.
AA2206_en | 2017-12-12 1–23

Installation
2. To make a backup of the configuration parameters to the imager’s hard drive, click
the Backup tab. Then click on Backup.
3. To download the backup data to your computer or other external device:
a. Click Download Backup.
b. Click Save in the File Download window.
c. Select a destination on your computer to save. If you want to change the name of
the saved data file, type a file name.
d. Click Save to place the backup file in the selected destination.
4. To download the backup file to review (.xml file), click Download Viewable File.
5. If this is part of an installation:
a. Log off from the service tool.
b. Remove the top cover.
c. Disconnect the network cable and restore the settings to your computer (if
necessary).
d. Install the top cover.
Related topics:
Log Off from the Service Tool
Log On to the Service Tool
Discard Excess Material

When you are finished and the imager is operational, discard all excess shipping materials
in a manner suitable to local ordinances.
Check in with and Instruct the Operator

1. Before you leave the installation site, instruct the operator:
• How to load film into the imager.
• How to change the charcoal filter in the imager.
• To read the Safety Manual and User Manual.
• If the imager will print mammography images, read the Mammography Quality
Control Manual.
2. Check with the operator to determine a location for the Quick Reference Guide
holder. You can adhere the holder to the side of the imager (if the operator agrees),
and insert the Quick Reference Guide in the local language in the holder.
1–24 AA2206_en | 2017-12-12

Installation
Troubleshooting
Imager Does Not Start
Caution
Never pull on the cord to disconnect the plug from the wall outlet. Grasp the plug and pull to
disconnect.
1. Press the power switch, on the back of the imager, to off (0) and then on (|) to restart
the imager.
If this does not solve the problem, power Off the imager and continue with the next
step.
2. Disconnect the power cord from the wall outlet.
3. Check that the power cord is properly connected to the AC power connector on the
imager.
4. Make sure that the wall outlet is energized.
5. Plug the power cord into the wall outlet.
6. Press the power switch to on (|).
7. If the imager still does not start, contact one of the following:
» In the U.S. and Canada—the Center of Excellence (CoE, formerly TSC) at
1-800-328-2910
» Outside of the U.S. and Canada—your local Shared Service Center (SSC)
Possible Error Codes During Installation

The following codes might appear during the installation. If so, see the table to resolve
them.
Display Screen Web Portal Web Portal Message Action
006 20006 Disconnected or Check and reconnect the network cable on

Faulty Network Cable both ends. Try a different cable. Check that
the network is functioning at your site.
If the error persists, call for service.
209 20209 Laser Imager Opened Close the cover. Restart the imager.
During Self Test If the error persists, call for service.
701 20701 none Replace/close the cover.
AA2206_en | 2017-12-12 1–25

Installation
Display Screen Web Portal Web Portal Message Action
704 20704 none The network connection to the imager has

been lost. Restart the imager.
175 21175 Rollback Failed to If the Pause symbol is on, press it to cover
Engage Cartridge the film cartridge. When the Pause symbol
stops flashing, remove the film cartridge
from the imager. Then reinsert the film car-
tridge into the imager. If the error persists,
insert a different film cartridge.
Related topics:
Diagnostics
1–26 AA2206_en | 2017-12-12

2 Adjustments and Replacements
Check the Processor Drum Temperature

This procedure is required after replacing the processor assembly, processor drum, or the
DRE board, or if you expect that drum temperatures are causing image quality problems.
Specification: The temperature at the processor drum must be between
123.5 – 124.5 °C.
Special Tools: • Temperature meter with probe (TL5574)

• Block for probe, kit (SP7F3477)
Important
A temperature meter and probe with a bar type element must be used for this procedure. Probes
with circular type elements will not provide correct readings.
The temperature meter and probe must be calibrated together, at least once per year. If the probe
breaks, a new probe and the existing meter must be calibrated again.
The temperature meter must be at room temperature during this procedure. If the meter has been
in a hot or cold vehicle, allow it to adjust to room temperature before using.
1. Power On the laser imager and let it warm to operating temperature.
AA2206_en | 2017-12-12 2–1

Adjustments and Replacements
2. Prepare the meter:

a. Install the block (1) on the probe (3) 116.0 mm (4.6 in.) from the probe sensor (2).
116.0 mm
(4.6 in.)
2
3
F C
H241_0014GCA
4 H241_0014GC
b. Clean the probe with alcohol wipes.

c. Set the meter (4) to display in °C.
3. Remove the back cover.
4. Insert the probe into the slot (1) on the left rear of the processor assembly (2), feed it
upward, and let the rotation of the processor drum (3) pull the probe (4) until the
block reaches the slot.
2–2 AA2206_en | 2017-12-12

H241_0012ACA
H241_0012AC
Note
If the imager is in Standby mode, the processor drum pulls the probe very slowly and it may
be difficult to detect movement.
2
H241_0013ACA
H241_0013AC
5. Allow the temperature reading on the meter to stabilize. This requires approximately
90 seconds.
6. Check that the temperature at the processor drum is 123.5 – 124.5 °C.
7. Pull back slightly, 1.0 – 2.0 cm (0.4 – 0.8 in.), on the block to confirm that the highest
temperature is being read.
AA2206_en | 2017-12-12 2–3

8. Is the temperature within specification?

» If yes, remove the probe and then install the back cover.
» If no, note the highest temperature reading and then adjust the drum
temperature.
Related topics:
Remove the Back Cover
Adjust the Processor Drum Temperature
2–4 AA2206_en | 2017-12-12


Prerequisites:
Specification: The temperature at the processor drum must be between

123.5 – 124.5 °C.
Special Tools: • Temperature meter with probe (TL5574)

• Block for probe, kit (SP7F3477)
• Laptop computer with MICROSOFT INTERNET EXPLORER
• Service tool
Important
A temperature meter and probe with a bar type element must be used for this procedure. Probes
with circular type elements will not provide correct readings.
The temperature meter and probe must be calibrated together, at least once per year. If the probe
breaks, a new probe and the existing meter must be calibrated again.
The temperature meter must be at room temperature during this procedure. If the meter has been
in a hot or cold vehicle, allow it to adjust to room temperature before using.
1. Select Configuration > Hardware > Processor Configuration.
2. Click Modify.
AA2206_en | 2017-12-12 2–5

3. In the Temperature field, enter the temperature measured by the meter.
Note
The Offset field indicates the offset value between the Set Point field and the Temperature
field.
4. Click Set Temperature.
Allow approximately 10 minutes for the temperature of the processor drum to
become stable.
5. Use the meter to check the temperature of the processor drum. The temperature
must be 123.5 – 124.5 °C.
6. When the temperature is between 123.5 – 124.5 °C, close the
Processor Configuration window.
7. Log off from the service tool.
8. Install the back cover.
Related topics:
2–6 AA2206_en | 2017-12-12

Check and Adjust the Image Start Delay

Prerequisites:
This procedure adjusts the Start of Scan timing to center an image left-to-right on the
film.
Specification: Borders on the left and right of the image should be equal.
Special Tools: • Laptop computer with MICROSOFT INTERNET EXPLORER

• Service tool
The Image Start Delay affects the left edge of the film orientations shown.
1. Select Configuration > Hardware > Optics.
2. Click Upper Tray Test Print SMPTE or Lower Tray Test Print SMPTE.
AA2206_en | 2017-12-12 2–7

3. Check the test print to verify that the left and right borders are equal. If not:
a. Click Modify.
Note
Increasing or decreasing the Image Delay value by 13 is equal to a 1.00 mm (0.04 in.) change.
b. Adjust the settings on the Optics Configuration screen. Decrease or increase the
left border on the test print:
• To decrease the border, increase the number for Index Start Delay.
• To increase the border, decrease the number for Index Start Delay.
Important
There are multiple Image Delay adjustments depending on the width of the film and the upper
or lower film supplies. Make sure you are adjusting for the correct film width and tray.
• When viewing the film on a light box, the notch on the film must be in the upper right.
• If the left border, as viewed on a light box, is too narrow, the number must be
decreased.
• If the left border, as viewed on a light box, is too wide, the number must be increased.
c. Click Save.
d. Make another test print and check the Image Delay area again.
e. Continue to make adjustments until the left and right borders are equal.
4. Repeat the procedure for the other tray.
Related topics:
2–8 AA2206_en | 2017-12-12

Check and Adjust the Page Start Delay

Prerequisites:
This procedure adjusts the Start of Page timing for a 2.00 mm (0.08 in.) half-tone density
border at the leading edge of the film.
Note
For notched film, this is the edge opposite the notch.
Specification: A 2.00 mm (0.08 in.) half-tone border is visible only at the leading edge
of the film.
Special Tools: • Laptop computer with MICROSOFT INTERNET EXPLORER

• Service tool
The leading edge affected by the Page Start adjustment is shown for each film size.
AA2206_en | 2017-12-12 2–9

1. Select Configuration > Hardware > Optics.
2. Click Upper Tray Test Print SMPTE or Lower Tray Test Print SMPTE.
3. Check the test print for a 2.00 mm (0.08 in.) half-tone density border (4) at the leading
edge of the film with no transparent area appearing.
2 3
H241_0011_C1
Note
In the illustration:
• 2 represents the correct border at the leading edge.
• 3 is incorrect, as there is printing above the half-tone border (1).
4. If the half-tone density border needs adjustment:
a. Click Modify.
Note
Increasing or decreasing the Page Start Delay value by 13 is equal to a 1.00 mm (0.04 in.)
change.
b. Adjust the settings on the Optics Configuration screen. Decrease or increase the
half-tone density border on the test print:
• To increase the border, increase the number for Page Start Delay.
• To decrease the border, decrease the number for Page Start Delay.
2–10 AA2206_en | 2017-12-12

Important
There are 2 Page Start Delay adjustments depending on the width of the film. Make sure you
are adjusting for the correct film width.
• When viewing the film on a light box, make sure you are looking at the leading edge.
• If the half-tone density, as viewed on a light box, is less than 2 mm, the number must
be increased.
• If the half-tone density, as viewed on a light box, is greater than 2 mm, the number
must be decreased.
c. Click Save.
d. Make another test print and check the Page Start Delay area again.
e. Continue to make adjustments until the half-tone density border is within
specification.
5. Repeat the procedure for the other tray.
Related topics:
AA2206_en | 2017-12-12 2–11

Remove the Top Cover

Lift up on the top cover and remove it. The top cover is not secured with screws but rests
the pins (2) on the channels (1).
H241_0010GCA
H241_0010GC
To install the top cover: Tilt the front of the cover down to align the pins with the
channels, and then set the cover in place.
2–12 AA2206_en | 2017-12-12

Remove the Left Cover

Prerequisites:
Ensure that any pending print cycles have completed.
Power Off the imager, and then disconnect the power cord.
1. Loosen the top captive thumb screw (1).
H241_0042_C1
2. Open the film supply.

3. Loosen the lower captive thumbscrew (2).
4. Remove the left cover.
To install the left cover: Reverse the steps of the removal procedure.
AA2206_en | 2017-12-12 2–13

Remove the Right Cover

Prerequisites:
A Phillips screwdriver is needed.
Caution
1. Remove the top cover and open the film supply.
2. Remove 2 screws that attach to the right cover standoffs.
• 1 screw accessible from the top (1)
• 1 screw located underneath the exit tray (2)
H241_0015ACA
H241_0015AC
3. Remove the right cover from the imager.
To install the right cover: Reverse the steps in the removal procedure.
2–14 AA2206_en | 2017-12-12


Prerequisites:
De-energize the imager, and then disconnect the power cord.
A Phillips screwdriver is needed.
DANGER
1. Remove 2 screws from the back cover (1).
H241_0016GCA
H241_0016GC
To install the back cover: Reverse the steps in the removal procedure.
AA2206_en | 2017-12-12 2–15

Remove the Display Screen Assembly

Prerequisites:
A T10 TORX driver is needed.
1. Disconnect the connector (1) from the left side of the display screen (2).
3
1
H241_0017ACA
H241_0017AC
2. Remove 4 screws (3) that hold the electronics board to the mounting bracket.
To install the display screen assembly: Reverse the steps in the removal procedure.
2–16 AA2206_en | 2017-12-12

Remove the Interlock Switch—Top, Front, and Filter

Covers and Film Supply
Prerequisites:
Note
This procedure is used for the top cover (1), front door (2), and left cover (3), and film supply (4)
interlock switches.
H241_0018HCA
H241_0018HC
DANGER
1. Remove the cover for the interlock you want to remove.
AA2206_en | 2017-12-12 2–17

2. Remove the 2 screws (1) from the interlock.

2
H221_6005ACB
H221_6005AC
3. Separate the interlock switch (2) from the housing (3).

4. Disconnect the connector.
To install the interlock switch: Reverse the steps in the removal procedure. Make sure
that the switch is seated by its holes onto the locater pins of the housing.
2–18 AA2206_en | 2017-12-12

Remove the Processor Drum

Prerequisites:
Important
Be sure to loosen the correct screws. Loosening the wrong screws will cause the bearings or the
springs in the retainer to become loose and difficult to reset.
Caution
Hot Surface: When the laser imager is initially de-energized, the processor drum and rollers are
hot. Take care when removing the processor drum.
1. From the drum cover (1), remove the two rear screws and bushings (2), one set on
each side of the cover.
4 3 6
1
H241_0043ACA
H241_0043AC
AA2206_en | 2017-12-12 2–19

Caution
• The surface of the processor drum is easily damaged by fingernails and jewelry. Handle
the processor drum with one hand on the drum pulley and the other hand on the opposite
end.
• Do not touch the silicone surface of the processor drum.
• When removing the processor drum, take care not to damage the connector.
2. Open the drum cover by pivoting it forward on its front screws.
3. Open the wire saddle (3) that secures the connector to the MCS board (4).
4. Disconnect the processor connector (5) from the MCS board.
5. Disengage the drum drive belt (6) from the drum pulley.
6. Remove the processor drum and set it on a flat, stable surface.
To install the processor drum: Reverse the steps in the removal procedure. The
C-shaped feature (7) on the slip ring assembly of the drum must straddle the bracket.
2–20 AA2206_en | 2017-12-12

Remove the Drum Drive Belt

Prerequisites:
A 7 mm nut driver and T10 TORX driver are needed.
1. Open the wire saddle (1) that secures the connector to the MCS board (2).
2. Disconnect the processor connector (3) from the MCS board.
3. Remove the drum drive belt (4) from the exit pulley (5). Maneuver the belt around
the C-shaped feature (6) to disengage the belt without removing the drum.
To remove the belt completely, you must free it from the processor drum pulley.
2 1 4
6
H241_0044ACA
H241_0044AC
To install the drum drive belt: Reverse the steps in the removal procedure. The
C-shaped feature (6) on the slip ring assembly of the drum must straddle the bracket.
AA2206_en | 2017-12-12 2–21

Remove the Upper Fan Assembly

Prerequisites:
1. Open the wire saddle (3) and disconnect the connector (2).
2. If the harness for the fan is routed with other wires, remove the tie wrap to release
the wire.
H241_0020GCA
H241_0020GC
3. From the upper fan assembly, remove the 2 screws (1).

4. Remove the fan.
To install the upper fan assembly: Reverse the steps of the removal procedure.
2–22 AA2206_en | 2017-12-12

Remove the Lower Fan Assembly

Prerequisites:
1. Remove the 3 screws (1) (1 screw is on the left side of the frame and 2 screws are on
the right side of the frame).
1 H241_0021BCA
2 H241_0021BC
3
2. Disconnect the connector (2) (inside the frame on the right side).
3. Shift the fan assembly (3) back and out to the left through the hole in the frame.
Note
There is a hole in the frame on each side of the imager. To remove the fan, work through the
holes in the frame. Callout 4 is the filter pad; you will clean or replace it if needed in the next
step.
AA2206_en | 2017-12-12 2–23

4. Remove the 2 screws (1) to separate the fan and connector (2) from the housing.
H241_0022GCA
H241_0022GC
5. Remove the filter pad (3) if necessary for cleaning or replacement.
To install the lower fan assembly: Reverse the steps in the removal procedure.
• Reinstall the filter pad if needed.
• To reattach the fan to the housing, align the screws on the fan with the standoffs.
• To reconnect the connector (2), bring the connector out of the frame in the front of
the imager.
2–24 AA2206_en | 2017-12-12

Remove the Felt Pad Assembly

Prerequisites:
Caution
Hot Surface: When the imager is initially de-energized, the processor drum rollers are hot. Take
care when working in the area of the processor.
1. Loosen the 2 captive thumb screws (1) on the heat shield (2), and then lift the heat
shield open.
4
3
3 1
H241_0068BCA
H241_0068BC
2
2. Remove the:
a. 2 screws that hold the felt pad assembly to the cooling plate (3)
b. Felt pad assembly (4)
AA2206_en | 2017-12-12 2–25

Install the Felt Pad Assembly

1. Fit the edge of the felt pad into the channel of the film diverter assembly.
2. Reverse the steps in the removal procedure.
2–26 AA2206_en | 2017-12-12

Remove the Film Diverter Assembly

Prerequisites:
Caution
Hot Surface: When the imager is initially de-energized, the processor drum rollers are hot. Take
care when working in the area of the processor.
1. Remove the 3 screws (1) that hold the film diverter assembly (2) to the cooling plate.
2. Remove the film diverter assembly.
H241_0019ACA
H241_0019AC
Install the Film Diverter Assembly

1. Clean any residue in the diverter area before you install the film diverter.
2. Install the film diverter assembly with the 3 screws.
Postrequisites:
Install the Felt Pad Assembly
AA2206_en | 2017-12-12 2–27

Remove the Processor Cover

Prerequisites:
Important
The bearings on the ends of each roller are loose. Be sure to remove the correct screws at the side
of the processor. Loosening the wrong screws will cause the bearings or the springs in the retainer
to become loose and difficult to reset.
1. Remove the 2 screws and bushings on each side of the processor cover:
a. front drum cover screws (1)
b. rear drum cover screws (2)
1
H241_0024ACA
H241_0024AC
Note
The front retaining rod is held in place by the front screws and is free after you remove them.
2. Remove the processor cover.
To install the processor cover: Reverse the steps in the removal procedure. Make sure
that the front retaining rod is secured when you install the front screws of the cover.
2–28 AA2206_en | 2017-12-12

Remove the Densitometer Assembly

Prerequisites:
1. Disconnect the connector (1) on the top of the cooling assembly (2).
4 5
6 1
H241_0025GCA
H241_0025GC
2. Disconnect the connector (3) on the bottom of the cooling assembly from the main
wiring harness.
3. Remove the:
a. 2 screws and left cooling assembly bracket (4)
b. 2 screws and right cooling assembly bracket (5)
c. Lower 2 screws of the cooling assembly (6)
4. Remove the cooling assembly and densitometer, and pull the attached cable harness
through the frame.
To install the densitometer assembly: Reverse the steps in the removal procedure.
AA2206_en | 2017-12-12 2–29

Remove the Feed Roller Motor (Upper and Lower)

Prerequisites:
1. Locate the upper (1) or lower (2) feed roller motor.

2. Disconnect the connector (3) from the motor.
H241_0026GCA
H241_0026GC
3. Remove the 2 motor bracket nuts (1) while holding the motor in place.
2–30 AA2206_en | 2017-12-12

4
3 2
5
6
1 H241_0029HCA
H241_0029HC
4. Hold the motor (2) and bracket (3) to keep the remaining connectors free of tension,
and then remove the 2 screws (4) that attach the motor.
5. If you need to keep the gear to use with the new motor, remove the:
a. E-ring (5)
b. Gear from the shaft (6)
To install the feed roller motor: Reverse the steps in the removal procedure.
Important
You must remove the upper sensor flag (7) to properly reinstall the motor. Reinstall the upper
sensor flag after the motor is reinstalled.
AA2206_en | 2017-12-12 2–31

Remove the Feed Roller Nip Drive Belt (Upper and

Lower)
Prerequisites:
To remove the upper nip drive belt, you must open the MCS board bracket. Disconnect
connectors and remove screws to swing open the bracket. For specifics, see the beginning
of the procedure, Remove the Imaging Assembly
Important
The belt and pulleys must be removed as a set for the belt to fit onto the pulleys.
1
H241_0027GCA
2 H241_0027GC
1. Remove the:
a. E-rings from the 2 nip drive belt pulleys
b. 2 pulleys from their shafts
2. Remove the nip drive belt (upper (1) or lower (2)).
To install the nip drive belt: Reverse the steps of the removal procedure.
2–32 AA2206_en | 2017-12-12

Remove the Rollback Motor (Upper and Lower)

Prerequisites:
1. Disconnect the rollback motor connector.
H241_0028ACA
1 2 H241_0028AC
Important
An anti-rotational nut secures the lower screw that holds the motor. Press the nut against the
back of the motor as you loosen the lower screw to keep the nut from falling down when the
motor is released.
2. Remove the:
a. 2 screws
b. Motor (upper (1) or lower (2))
To install the rollback motor: Reverse the steps of the removal procedure. Make sure
that the belt is engaged over the motor as you install it.
AA2206_en | 2017-12-12 2–33

Remove the Rollback Assembly (Upper and Lower)

Prerequisites:
Remove the film cartridge.
Part of the removal of the Film Pickup Assembly includes removing the rollback springs
and the blue knob from the rollback assembly. Leave the rollback springs and knob
off the rollback assembly until after the new rollback assembly is installed.
1. Disconnect the electrical connector from the rollback assembly.

2. Remove the 6 connectors (items 1-6) from the MCS board to allow the MCS to swing
fully open.
3. Remove the 2 screws (item 7) that connect the MCS bracket.
2–34 AA2206_en | 2017-12-12

4. Remove the 2 screws to disconnect the cable guide (1) from the rollback assembly that
is being replaced.
Upper Rollback Assembly Lower Rollback Assembly
Remove 6 screws from the right side of the car- Remove the lower fan assembly to get access to the
tridge shelf (item 2 above). front nut of the left rail guide.
Remove 6 screws from the left side of the car-

tridge shelf.
Locate the wire harness, attached to the shelf, at

the front of the imager. Cut the cable ties that are
attached to the cartridge shelf.
With the screws removed from both sides and the

harness cable ties removed, the cartridge shelf can
slide out about 6 in. to allow better access to the
nuts that hold the rail guide to the shelf.
5. Remove 3 nuts from the underside of the right-side rail guide and remove the
right-side rail.
AA2206_en | 2017-12-12 2–35

6. Remove 3 nuts from the underside of the left-side rail guide and remove the left-side
rail.
7. Lift and remove the rollback assembly from the right side of the imager.
To install the rollback assembly: Reverse the steps of the removal procedure. It might
be necessary to adjust the left rail guide to provide smooth movement of the rollers with
limited up and down movement.
1. Install the new rollback assembly into the imager.
2. Install the right rail guide under the rollback assembly and tighten the 3 nuts on the
underside of the rail guide.
3. Install the left rail guide under the rollback assembly but leave the 3 nuts on the
underside of the rail guide secure but not tight.
4. Check that the rollers on the rail guides move smoothly with limited up and down
movement.
If the movement of the rollers has any binding movement or there is up and down
movement, adjust the left rail guide:
a. Move the rollback assembly to the middle position of the rail guide.
b. Move the left rail guide toward the rollers if there is too much up and down
movement or move the left rail guide away from the rollers if the rollers do not
move smoothly.
c. Check the movement across the whole rail. When correct, tighten the nuts.
d. Recheck the movement with all nuts tightened.
5. Finish the installation follow the reverse order of the removal.
6. The final check is to insert a film cartridge and check the opening and closing of the
cartridge. If Error Code 2X-177 occurs, the rollback is not moving as designed. Try the
adjustment again.
2–36 AA2206_en | 2017-12-12

Replace the Film Cartridge Detect Sensor (Upper and

Lower)
Prerequisites:
A 5.5 mm nut driver is needed.
Small needle-nose pliers are recommended.
A flashlight is recommended to help reinstall the film cartridge detect sensor.
ESD
Possible damage from electrostatic discharge
When installing circuit boards, always use a wrist strap to prevent damage from electrostatic
discharge.
1. Manually remove the springs (1) on each side of the rollback assembly.
H241_0030HC
2 1 H241_0030H
AA2206_en | 2017-12-12 2–37

2. Manually slide the rollback assembly (2) toward its open position.
3. Remove 6 screws on each side of the film tray shelf assembly (3).
Note
You move the film tray shelf to gain better access to the sensor.
4. Lift the front of the film tray shelf assembly (4) slightly and slide it out toward the
front of the imager. The shelf assembly slides out approximately 15.2 cm (6.0 in.).
H241_0030HCB
3 4 3 3 H241_0030HC
5. Reaching inside the frame from the left side, use needle nose pliers to remove the
connector from the film cartridge detect sensor.
Note
The connector position is tight.
6. Remove 2 nuts to disconnect the sensor from the frame.
7. Remove 1 screw, and then remove the sensor assembly.
To install the film cartridge detector sensor: Reverse the steps of the removal
procedure.
Important
When installing the 12 film tray screws, start at the back of the imager and work your way toward
the front without tightening any screws. Then tighten the screws working from front to back.
Then slide the rollback assembly toward the closed position, and reinstall the springs.
2–38 AA2206_en | 2017-12-12

Remove the Vacuum Pump

Prerequisites:
1. Remove the:
• Screw (1) from the clamp (2)
• Loop clamp from the vacuum pump (3)
2 1
3
H241_0033HCA
H241_0033HC
Important
When disconnecting the tubing, leave the tie-wrap in place.
The connector is labeled for the upper or lower pump.
2. Disconnect the:
a. Connector (4)
b. Tubing
AA2206_en | 2017-12-12 2–39

Install the Vacuum Pump

1. Connect the:
a. Tubing
b. Connector
2. Place the loop clamp around the vacuum pump.
3. Insert the screw through the ends of the loop clamp.
4. Install the screw with clamp and pump onto the frame.
2–40 AA2206_en | 2017-12-12

Remove the Pickup Assembly (Upper and Lower)

Prerequisites:
A T20 TORX driver and a small flathead screwdriver are needed.
To remove the upper pickup assembly, you must open the MCS board bracket. Disconnect
connectors and remove screws to swing open the bracket. For specifics, see the beginning
of the procedure, Remove the Imaging Assembly
Note
The pickup assembly installed in Manufacturing does not include the guides for the 5950. To
make the pickup assembly compatible between the 5700 and 5950, Service Parts includes the
guides on the pickup assembly. You can use the pickup assembly from Service Parts (with the
guides) for both imagers.
1. From the right side of the imager, disconnect the connector (for the upper pickup
assembly (1) or the lower assembly (2)).
H241 0023DCA
AA2206_en | 2017-12-12 2–41

2. From the left side of the imager, disconnect the tubing at the interconnect joint (3).
5 4
H241_0045GCA
H241_0045GC
3. Remove the left and right side rollback springs (4).

4. Move the rollback assembly to the fully open position.
5. From the left side of the imager, remove the E-ring (5) from the end of the rollback
knob (6), and then remove the knob.
This allows more clearance to remove the pickup assembly (7).
2–42 AA2206_en | 2017-12-12

6. Remove 2 screws (8) on the left side of the imager.
4
8
5 6 H241_0046HCA
H241_0046HC
AA2206_en | 2017-12-12 2–43

7. Remove the 2 screws (1) on the right side of the imager:
8. Pull the film pickup assembly through the slot on the left side of the imager and place
it on a flat, stable surface.
To install the pickup assembly: Reverse the steps in the removal procedure.
2–44 AA2206_en | 2017-12-12

Replace the Suction Cup

Prerequisites:
Pull the suction cup (1) straight from the shaft (2).
H221_6016GCA
H221_6016GC
2
To install the suction cup: Push the suction cup onto the shaft until it is fully seated.
AA2206_en | 2017-12-12 2–45

Replace the Pickup Home Sensor

Prerequisites:
1. Turn the motor gear (1) to extend the pickup assembly to full length.
H245_1006_C1
2. Disconnect the connector (2).

3. Remove the:
a. Screw (3)
b. Pickup home sensor (4)
To install the pickup home sensor: Reverse the steps of the removal procedure.
Important
Make sure that the sensor is seated into the hole by its locater pin.
2–46 AA2206_en | 2017-12-12

Replace the Film Contact Sensor

Prerequisites:
A T10 TORX driver and a small, flat screwdriver is needed.
1. Disconnect the connector (1) on the underside of the pickup assembly.
3 1
2
H245_1007_C1
2. Remove the:
a. Screw (2)
b. Film contact sensor (3) (use a small, flat screwdriver to open the connector)
To install the film contact sensor: Reverse the steps in the removal procedure.
AA2206_en | 2017-12-12 2–47

Remove the Imaging Assembly

Prerequisites:
Move the Shipping Brackets and Retainers. To support the imaging assembly during the
procedure, move the front and rear shipping brackets into their shipping location. Use at
least 2 screws per bracket.
1. Remove 7 connectors from the Machine Control System (MCS) board:

• 4 across the bottom of the board (callouts 1–4: J19, J10, J22, J20)
• 2 on the right side of the board (callouts 5–6: J15, J17)
• 1 on top of the board (callout 8: J1)
2. Remove 2 screws (7) from the MCS board bracket.
2–48 AA2206_en | 2017-12-12

Callout Connector Callout Connector Callout Connector
1 J22 3 J10 5 J15
2 J19 4 J20 6 J17
8 J1
3. Swing the MCS board bracket open (1).
dgdasf
g
2
5 H241_0084_C1
4. Pull the 3 connectors (2) in through the hole in the frame (3).
5. Remove the 5 screws (6) that secure the imaging assembly (5):
• 2 screws from the front guide rail (look for the optics module from the front)
• 3 screws from the rear guide rail
6. Carefully remove the imaging assembly and place it on a flat, stable surface.
AA2206_en | 2017-12-12 2–49

Install the Imaging Assembly

Reverse the steps in the removal procedure.
Important
Remember to move the shipping brackets back to the operational position.
Postrequisites:
You must make a calibration print after installing the new imaging assembly.
Check and Adjust the Image Start Delay
Check and Adjust the Page Start Delay
2–50 AA2206_en | 2017-12-12

Separate the Optics and Exposure Transport

Prerequisites:
Remove the Imaging Assembly
1. Remove 4 screws on each side of the imaging assembly where the optics and exposure
transport are joined (1).
3
H241_0082_c1
2. Carefully separate the optics (2) from the transport (3).
To join the optics and exposure transport: Reverse the steps in the separation
procedure.
AA2206_en | 2017-12-12 2–51

Remove the Power Supply Board

Prerequisites:
Power Off the imager, and the disconnect the power cord.
ESD
discharge.
1. Remove the:
a. 2 power supply shield screws (1)
b. Power supply shield (2)
2. Disconnect the input and output connectors (3, 4), 1 on each side of the power supply
board(6).
3
2
6 1
4
H241_0034HCA
H241_0034HC 5
2–52 AA2206_en | 2017-12-12

3. Remove the:
a. 4 screws that secure the power supply board to the standoffs (5)
Note
Of the 4 screws, 2 screws are inside the shield and 2 screws are outside the shield.
b. Power supply board
To install the power supply board: Reverse the steps in the removal procedure.
AA2206_en | 2017-12-12 2–53

Replace the Machine Control System (MCS) Board

Prerequisites:
ESD
discharge.
1. Disconnect all connectors.
2. Remove:
a. 9 screws (1)
b. MCS board (2)
1 1 1
H241_0032HCE
H241_0032HC
2–54 AA2206_en | 2017-12-12

To install the MCS board: Reverse the steps in the removal procedure.
Important
Before you tighten the screws, make sure that there are no connectors or wires caught behind
the MCS board.
AA2206_en | 2017-12-12 2–55

Remove the DRE Motherboard Bracket

Prerequisites:
A 7 mm nut driver is needed.
ESD
discharge.
1. Remove the 5 tie-wraps (1) that hold the cables in place near the DRE motherboard
bracket.
2
1
1
H241_0035_C1
2. Disconnect the power cable (2), the 3 network cables (2), and the solid state drive
cables (3) from the DRE motherboard (4).
2–56 AA2206_en | 2017-12-12

3. Remove:
a. 2 nuts from the top of the bracket (1)
b. 2 screws from the bottom of the bracket (2)
c. Bracket with the DRE motherboard (3).
1
1
H241_0037HCA
H241_0037HC 2
To install the bracket: Reverse the steps in the removal procedure.
AA2206_en | 2017-12-12 2–57

Remove the DRE Motherboard

Prerequisites:
ESD
When installing or working with circuit boards, always use a wrist strap to prevent damage from
electrostatic discharge.
1. Disconnect the connector (1), 3 network cables (2), and 2 solid state drive cables (3)
from the DRE motherboard.
2
H241_0035_C2
2. Remove the:
a. 4 screws (1) that mount the DRE motherboard to the bracket
b. DRE motherboard (2) from the bracket
2–58 AA2206_en | 2017-12-12

c. If you are replacing the motherboard, remove the KEYLOK USB dongle (3) to
install on the new motherboard.
3
H241_0036HCA
H241_0036HC
To install the DRE motherboard: Reverse the steps of the removal procedure, and
then restore the configuration after the system is powered On and operational.
Related topics:
Restore the Configuration (Service Tool)
AA2206_en | 2017-12-12 2–59

Remove the Solid State Drive

Prerequisites:
ESD
When installing or working with circuit boards, always use a wrist strap to prevent damage from
electrostatic discharge.
1. Remove the screws (2) that fasten the drive (1) to the frame.
2. Disconnect the connector (3).
1
2
H241_0049GCA
H241_0049GC
To install the solid state drive: Reverse the steps of the removal procedure, and then
restore the configuration after the system is powered On and operational.
Related topics:
2–60 AA2206_en | 2017-12-12

3 Preventive Maintenance
Necessary Materials for Preventive Maintenance

The materials necessary for performing Preventive Maintenance (PM) are:
• Tools
• PM materials
Table 1: Required Tools
Tool No. Description
— Laptop computer with MICROSOFT WINDOWS 98 operating system or

higher and MICROSOFT INTERNET EXPLORER
— Service tool
TLUNAF4682 Air Flow Meter (optional)
TL5574 Temperature meter with probe (or regional equivalent – must be calibrated!)
SP7F3477 Block for probe, kit
TL4071 Vacuum cleaner, 120 VAC (or equivalent for regional line voltage)
— Flashlight
— Scraper—recommended blade size is 1.25 × 4.75 in.
— T20 TORX driver
— T10 TORX driver
AA2206_en | 2017-12-12 3–1

Preventive Maintenance
Table 2: PM Materials
Part No. Description Notes
SP96000001188 3M Auto-Pak tack cloth
SP1C8287 Alcohol wipes (or equivalent) TEXWIPE TX1065, 50 each
SP78999828680 Bag with tie-wraps Use one bag for each PM.
SP2G0985 Charcoal filter Qty: 1
SP9G5904 Felt pad assembly Replace every PM.
SP952793 Safety glasses with side shields
SP9G6569 Filter, cooling air, main Clean/replace
PM Intervals
Important
To consistently produce high quality images and prevent future failures, the imager must receive
periodic routine maintenance. Without regular and complete preventive maintenance, the imager
might experience 26-543 errors and/or image artifacts on the prints. Perform the PM procedures:
• Every Emergency Maintenance (EM) call
• Every 20,000 cycles or every 12 months (whichever comes first), the display screen displays a
message prompting the user to schedule preventive maintenance. The procedures should be
performed as soon as possible after the message appears.
• A charcoal filter change is required every 7500 prints and can be changed by the customer if
the PM interval has not been reached. If the FE is required to change the filter, the FE must
do a complete PM at 7500 prints.
Modifications During Preventive Maintenance
Important
Check the modification status of the imager at each PM call. If any Type 1 modifications (required
or selective) are outstanding, install them during the call. It is important to fit modifications
promptly at scheduled maintenance times to improve and maintain imager performance to
corporate and customer expectations.
3–2 AA2206_en | 2017-12-12

EM Call Checklist
Perform this procedure when visiting a site for an emergency maintenance (EM) call.
Note
This procedure is specifically for sites that have an issue with the imager. Perform each step in this
procedure whenever you visit a customer site for the imager. If there are no problems with the
imager but you are making a preventive maintenance (PM) visit, see Perform the PM.
1. Repair the print problem that caused the EM call.
2. Ensure that any pending print cycles have completed. If the Pause symbol on the
display screen is illuminated, touch it to close the film cartridge.
3. De-energize the imager, and then disconnect the power cord.
4. Remove the:
a. Top cover
b. Left cover
c. Right cover
Note
If you need help with any of the procedures in this section, see the Related Topics at the end
of this section for a link to the background information.
Caution
The processor drum is very hot. Allow it to cool for 10 minutes before cleaning—but do not
let it become cold. Clean the processor drum while it is still warm. (When it is cold, it is much
harder to clean.)
AA2206_en | 2017-12-12 3–3

5. Remove the 2 rear screws on the processor drum cover, and then pivot the cover open
toward the front of the imager.
Figure 3: Imager left side, rear screw location
H241_0063
Figure 4: Imager right side, rear screw location
H241_0024
6. Check the processor drum for imperfections, gouges, and areas of excessive buildup
of debris (anything that might cause an image artifact).
If the processor drum is damaged, replace it.
3–4 AA2206_en | 2017-12-12

Caution
Isopropyl alcohol is highly flammable. Follow the manufacturer’s instructions for safe use and
handling.
7. Use alcohol wipes to clean the processor drum and processor cover rollers. Rotate
while wiping to clean the entire surface.
H241_0051
Important
After cleaning, place the used wipes in a bag (SP78999828680), close the bag with a
tie-wrap, and dispose of it according to local ordinances.
8. If you installed a new processor drum, calibrate the processor drum temperature.
Related topics:
Perform the PM
AA2206_en | 2017-12-12 3–5

Perform the PM
Every PM, perform all of the following procedures in the order listed:
1. Ask the customer if any issues with the imager have been observed.
2. Connect to the imager via the Service Tool and check the Error History File (EHF).
Note
The EHF is a record of the errors and warnings that have occurred on the imager and the
timing of the errors. To access the EHF:
• In the left panel of the Service Tool interface, click Diagnostics > Scripts and select
EHF_move.vbs.
• Click Run, then OK.
• Click Monitoring and Control > Image Viewer.
• Click Rendered Images file that ends in .CSV.
• Click Save to save the file to your laptop. Review the file. The file saves all error codes,
including those that do not show on the display (e.g. 2X-117). In the columns below,
starting on the left, are serial numbers, software version, date, time, GMT time, error code
(9999 is not an error), film lot number*, films remaining in the cartridge*, film size*, total
films printed, 14 x 17 in. films printed, 14 x 14 in., 11 x 14 in. 10 x 12 in., 8 x 10 in., and
expiration of film lot.
Note
* Film lot number, films remaining in the cartridge, and film size are only included if the error
code is related to film transport.
3. Print a flat-field gray film to compare against the film after PM is complete.
a. Log on to the service tool.
b. In the service tool, select Diagnostics > DRE > Advanced Test Print.
c. In the Test Profile drop-down list, select Mid-Density_FlatField.
d. Select the supply tray with the largest film.
e. Click Run.
4. Ensure that any pending print cycles have completed. If the Pause symbol on the
display screen is illuminated, touch it to close the film cartridge.
5. Open the film supply door and remove the film cartridge. Leave the film supply door
open.
3–6 AA2206_en | 2017-12-12

6. De-energize the imager, and then disconnect the power cord.

7. Remove the:
a. Top cover
b. Left cover
c. Right cover
Caution
The processor drum is very hot. Allow it to cool for 10 minutes before cleaning—but do not
let it become cold. Clean the processor drum while it is still warm. (When it is cold, it is much
harder to clean.)
8. Remove the 2 rear screws on the processor drum cover, and then pivot the cover open
toward the front of the imager.
Figure 5: Imager left side, rear screw location
H241_0063
Figure 6: Imager right side, rear screw location
H241_0024
9. Continue with the next stops while the processor drum cools.
AA2206_en | 2017-12-12 3–7

10. Open the film supply door (1) and the filter cover (2):
H241_0004GCA
H241_0004GC
11. Remove the filter.
H241_0007AC
3–8 AA2206_en | 2017-12-12

12. Use a vacuum cleaner to clean the:

• Filter area (1)
• Air duct (2)
• Exhaust plenum (3)
• Processor drum exhaust port (4)
• Air duct (5)
Note
You will remove the fan assembly and clean or replace the filter in the next step.
• Accumulator area (6)
6
5
H241_0052HCA
H241_0052HC
AA2206_en | 2017-12-12 3–9

13. Remove the lower fan assembly and clean or replace the air duct filter:
a. Remove the 3 screws (1) (1 screw is on the left side of the frame and 2 screws are
on the right side of the frame).
1 H241_0021BCA
2 H241_0021BC
3
b. Disconnect the connector (2) (inside the frame on the right side).
c. Shift the fan assembly (3) back and out to the left through the hole in the frame.
Note
There is a hole in the frame on each side of the imager. To remove the fan, work through the
holes in the frame.
d. Remove the filter pad (4) if necessary for cleaning or replacement.
e. Reverse steps a-d to reinstall the fan assembly.
3–10 AA2206_en | 2017-12-12

14. Clean the left cover:

• Preferred method:
– Vacuum the 2 exhaust holes (1)
– Wipe the faz tray (2) clean with an alcohol pad
– Confirm that you have achieved the desired results from the vacuuming.
Note
To confirm that the left panel is clean, use the air flow meter tool. For instructions to use
the air flow meter, see Measure the Air Flow with an Air Flow Meter. (Click the link under
Related Topics at the end of this procedure.)
• Alternate method:
– Remove the 17 screws that attach the metal plate
– Using a brush, clean the left cover slots
– Make sure that all 17 screws and plastic shoulder washers are reinstalled
AA2206_en | 2017-12-12 3–11

15. Loosen the 2 captive thumb screws (1) on the heat shield (2), and then tilt the heat
shield open.
4
3
3 1
H241_0068BCA
H241_0068BC
2
16. Remove the:
a. 2 screws that hold the felt pad assembly to the cooling plate (3)
b. Felt pad assembly (4)
Caution
Isopropyl alcohol is highly flammable. Follow the manufacturer’s instructions for safe use and
handling.
3–12 AA2206_en | 2017-12-12

17. Use alcohol wipes and a scraper to inspect and clean debris and buildup from the:
• Heat shield (1), including the bottom side of the shield
• Cooling plate (2)
• Densitometer guide (3)
2 1
3
H221_6034GCB
H221_6034GC
18. Install a new felt pad assembly with 2 screws.

19. Close the heat shield.
20. Take a sheet of the largest size film available and cut it lengthwise to make a strip
8 cm (3 in.) wide.
Note
The strip is used to cover and protect the imaging assembly from debris during cleaning.
AA2206_en | 2017-12-12 3–13

21. Fold the film strip lengthwise to form a V.

22. From the left side of the imager, insert the strip over the imaging roller to cover it.
H241_0054GC
23. Clean the processor drum.

• Check the processor drum for imperfections, gouges, and areas of excessive
buildup of debris. If necessary, replace the drum.
• Wipe the processor drum with alcohol wipes. Rotate the processor drum while
wiping.
24. Clean and inspect the processor cover rollers for imperfections.
25. Carefully remove the processor drum.
26. Use an alcohol wipe to clean:
• Bottom side of the KAPTON stripper
• Bottom insulation
• Processor entrance idle roller
27. Reinstall the processor drum.
28. Pivot the processor drum cover closed.
3–14 AA2206_en | 2017-12-12

29. Vacuum the:

• Top cover
• Film supply
• Entire processor assembly
30. Carefully remove the film you inserted over the imaging roller and discard it.
31. Install the 2 rear screws on the processor drum cover.
32. Install the:
a. New filter
b. Right cover
c. Left cover
d. Top cover
e. Filter door
33. Close the film supply door.
34. Place all used alcohol wipes and cleaning pads in a bag (SP78999828680), close the
bag with a tie-wrap, and then dispose of it according to local ordinances.
35. Energize the imager.
Postrequisites:
Set the PM Time Expiration Interval
Reset the PM Counts and Filter Counts
Related topics:
Measure the Air Flow with an Air Flow Meter
AA2206_en | 2017-12-12 3–15

Set the PM Time Expiration Interval

If the PM Time Expiration has not been set on this machine, do the following:
1. Connect to the imager via the Service Tool.
2. Select Monitoring and Control > Imager Monitor.
3. Click Set PM Time Duration.

The Select Reset Value dialog opens.
4. Select the reset value of 12 to set it to 12 months.
5. Click OK.
The PM Time Expiration shows one year from now.
6. Continue with the next procedure.
3–16 AA2206_en | 2017-12-12

Reset the PM Counts and Filter Counts

Prerequisites:
Log On to the Web Portal (NOT the Service Tool). The Web Portal will reset both the Print
Count and the Time intervals.
1. Select Monitoring and Control > Imager Monitor.

The Imager Monitor screen displays.
2. Click Reset Prints to PM.
Note
Clicking on Reset Prints to PM will reset both the Prints to PM and the PM Time Expiration.
This action also enters the PM record into the service history.
3. Click Reset Prints To Filter Replacement.
4. Log off from the Web Portal.
Postrequisites:
Complete the PM
AA2206_en | 2017-12-12 3–17

Complete the PM
1. Wait while the processor warms to Ready.
2. Check the drum temperature.
3. If necessary, adjust the drum temperature.
4. Make a flat-field gray test print.
5. Compare the test print with the test print made before the PM.
6. Make a print of a customer image.
7. Check the quality of the print with the customer.
Related topics:
Check the Processor Drum Temperature
Check Image Quality
3–18 AA2206_en | 2017-12-12

Measure the Air Flow with an Air Flow Meter

This procedure describes how to use the KESTREL 1000 Air Flow Meter to check air flow.
The air flow meter lets you check the left panel air flow without removing the 17 screws
that mount the metal plate to the left panel; this is the preferred method (vacuuming)
for cleaning the left panel. If an air flow meter is not available, you can also use the
alternate method for checking air flow, where you remove the metal plate and brush the
left cover slots.
Prerequisites:
Raise the processor heat sink.
Reinstall the left panel.

Defeat the top cover interlock.
Important
This air flow meter should be used to check how effectively a Preventive Maintenance was
performed. Do the tool readings prior to and then after performing a PM—in this way, you can
confirm that the PM was done correctly by confirming the air flow readings.
Use of the air flow meter is NOT intended to determine if a PM needs to be done. PMs must be
scheduled and performed per the required print counts or date being reached as established by
the site, based on factors such as environmental operating conditions. The PM must be performed
per all the procedures stated in the Service Manual.
Specifications
Set the air flow meter to m/s.
Drum Top Exhaust Port Filter Exhaust Port
1.5 meters per second (minimum) 1.8 meters per second (minimum)
AA2206_en | 2017-12-12 3–19

Tools
Tube – PVC, 1.25 in. diameter thin wall, 5 in. long
1. Locate the drum top exhaust port on the left panel.
2. Place one end of the tube on the gasket material over the hole.
3. Place the flow meter impeller on the other end of the tube.
Note
The filter fan is always running.
4. Connect your laptop to the imager and log on to WebLink.
5. Go to Diagnostics > MCS > Motors Diagnostics.
3–20 AA2206_en | 2017-12-12

6. For Select Operation, select Fans, and then click Run.
Note
You may need to click Run again if the fan stops running.
7. Record the reading.
» If the reading is 1.5 or above, the air flow is acceptable.
» If the reading is below 1.5, continue with the next step.
8. Remove the tube and flow meter.
9. Remove the left panel and defeat the interlock.
10. Place the meter over the filter exhaust port on the imager so it covers most of the
plenum.
Note
Block the hole on the meter with a thumb or tape to get more accurate readings.
» If the reading is 1.8 or above, the filter and fan are acceptable, but the left panel
is clogged or the gaskets are not sealing the left panel.
» If the reading is below 1.8, the filter is not seated properly, or the filter needs to
be replaced, or the fan is not operating. Resolve the fan or filter issue, then return
to step 1 to recheck the left panel.
Postrequisites:
Return to the PM procedure and continue.
AA2206_en | 2017-12-12 3–21

4 Illustrated Parts List
Main Assembly
Figure 7: Main assembly – front and top components
12
8
7 11
10
6
5
13
19
3 14
15
16
1 H241_0083_C1
18 17
AA2206_en | 2017-12-12 4–1

Illustrated Parts List
Table 3: Main assembly – front and top components
Item Part No. Description
1 SPAA0620 Shipping lock, front
2 SPAC9197 Gasket - plenum, processor
3 SPAA0476 Filter, plenum input
4 SP8F1868 Fan - inlet, processor heat sink
5 SP5F1872 Nut - machine; Keps, steel, class 6/8, plain zinc, M3 × 0.5 mm; RoHS compli-
ant
6 SPAA0854 Assembly: Processor cooling and densitometer
7 SP9G0893 Screw - machine; M3 x 10 mm L, steel, ZPCC
8 SPAA4656 Assembly: Diverter - processor
9 SP9G3507 Switch - interlock; SPDB-NO (SPST), 16 A, screw mount; RoHS compliant
10 SPAA4620 Assembly: Heat sink - processor
11 SP9G0093 Assembly: Exhaust - cooling, processor
12 SP9G3970 Gasket - drum cover, processor
13 SP5F1875 Nut - machine; Keps, steel class 6/8, plain zinc, M4 x 0.7 mm; RoHS compli-
ant
14 SP9G5064 Screw - machine; SEMS, pan head, TORX T10, M3 x 0.5 mm x 6.0 mm, clear
zinc
15 SP9G6356 Spring - extension; 0.018 in. wire diameter x 2.750 in. L, stainless steel
zinc
17 SP9J1374 Cable - guide, rollback
18 SPAA0489 Filter, plenum output
19 SP9G6569 Filter, cooling air, main
4–2 AA2206_en | 2017-12-12

Figure 8: Main assembly – right side components
4
1
2
7
8
21
10
11
9
18
17
16
15
14
13
12
20 H241_0058DCA
19 H241_0058DC
Table 4: Main assembly – right side components
1 SP8F3170 Motor - stepper, DC
2 SP2G1630 Motor - stepper, processor drive
3 SP9G4017 Gear - worm, 20-tooth, transport; RoHS compliant
AA2206_en | 2017-12-12 4–3

4 SP9G3271 Gear - drive, feed roller
5 SP5F4586 Retaining ring - external; 6.0 – 8.0 mm shaft dia., 0.7 mm T, carbon steel, Tri-
valent Zinc Plus sealer; RoHS compliant
valent Zinc Plus sealer
7 SP2G0939 Pulley - transport; 3 mm GT, 24-groove
8 SP5F2473 Belt - timing; 3 mm GT, 150-tooth, 450 mm L x 6 mm W
9 SP7F2391 Knob - roller, transport
10 SP5F4836 Retaining ring - external; 8.0 – 11.0 mm shaft dia., 0.9 mm T, carbon steel,
Trivalent Zinc Plus sealer; RoHS compliant
11 SPAA0359 Motor - stepper, transport drive
12 SP5F4586 Retaining ring- external; 6.0 – 8.0 mm shaft dia., 0.7 mm T, carbon steel, Tri-
13 SP6J6782 Belt - timing; 3 mm GT, 59-tooth 177 mm L x 6 mm W
14 SP7F2484 Pulley - transport; 3 mm, GT, 16-groove
15 SP9G1916 Bearing - flange, transport
16 SPAA0577 Roller - drive, processor
17 SP9G1676 Belt - timing; 6 mm W, 48-tooth, 144 mm L x 3 mm W pitch
18 SP9G4605 Pulley- transport; 3 mm, 16-tooth, GT, machined; RoHS compliant
19 SPAA0706 Assembly: Fan - exit, filter
20 SP9G0895 Screw - machine; SEMS, pan head, TORX T20, M4 x 0.7 mm x 16.0 mm,
clear zinc
21 SP8H5350 Roller, idler - Processor; RoHS compliant
4–4 AA2206_en | 2017-12-12

Figure 9: Main assembly – rear view
2
6
3 4
1 5 7
H241_0059DCA
H241_0059DC
Table 5: Main assembly – rear view
1 SP8E4053 Switch - optical, emitter/sensor, interruptive; Schmitt trigger w/flag, 5.0 V

(dc), MOLEX 5102 series connector. 0.2 in. W slot; RoHS compliant
2 SPAA0557 Lock - shipping, rear
AA2206_en | 2017-12-12 4–5

3 SP5E5849 Switch - rocker, mechanical; single unit, alternate action, non-illuminated,

snap-in mounting, panel mount, DPST, 250 V (ac), 20 A, 6.3 x 0.8 in.
4 SP26-1004-319 Circuit breaker; single pole, 15 A @ 32 V (dc)/250 V (ac), black bezel, black
9-3 button, through-hole
5 SP9J0586 Assembly: Vacuum pump; RoHS compliant
6 SP9H0680 Screw - machine; hex washer head, M4 x 8 mm L, steel, ZPCC; RoHS compli-
ant
7 SP9G2723 Gasket - horizontal, back panel; RoHS compliant
8 SP5F9624 Spring, compression - 0.97 in. OD x 0.08 in. wire dia., 1.00 free length;
RoHS compliant
9 SP2G0068 Damper - foam, isolation; RoHS compliant
4–6 AA2206_en | 2017-12-12

Cables and Harnesses

Figure 10: Cables and harnesses
1 2 3 4 5 6 7 8 9 10 11 12
24
21
20 13
19
18
17
16 15 14
23
H241_0062DCA
H241_0062DC 22
Table 6: Cables and harnesses
1 SPAA0433 Harness - MCS to upper pickup; intermediate
2 SPAA0439 Harness - MCS to lower transport
AA2206_en | 2017-12-12 4–7

3 SPAA0434 Harness - MCS to upper rollback
4 SPAA0436 Harness - MCS to lower pickup, intermediate
5 SPAA0441 Cable - exit motor
6 SPAA0448 Harness - optics
7 SPAA0449 Cable - MCS to processor motor
8 SPAA0438 Harness - MCS to vertical transport nip motor
9 SPAA0451 Harness - MCS to FAZ fans, intermediate
10 SPAA0437 Harness - MCS to lower rollback
11 SPAA0440 Harness - MCS to upper transport
12 SPAA0443 Harness - Densitometer Intermediate
13 SPAA0453 Cable - MCS to local panel
14 SPAA0458 Harness - power switch to MCS/power supply, high voltage
15 SPAA0543 Cable - MCS to exposure transport SOP
16 SPAA0446 Cable - MCS to exposure transport motor
17 SPAA0460 Harness - MCS to power supply, low voltage
18 SPAA0456 Harness - MCS to interlocks, doors
19 SPAA0455 Cable - MCS to DRE, Ethernet
20 SPAA0540 Cable - MCS to RF tag, lower
21 SPAA0404 Cable - DRE to service, Ethernet
22 SP9G2642 Cable - DRE to bulkhead, Ethernet
23 SPAA1782 Cable - cartridge sensor, intermediate
24 SPAA0452 Cable - MCS to RF tag, upper
4–8 AA2206_en | 2017-12-12

Covers
Figure 11: Covers
2
12
1 4
5
6
13
16
15 8
14
11
10
H241_0056DCA
H241_0056DC
Table 7: Covers
1 SP9J1069 Assembly: Left panel
2 SP9G6409 Gasket - air channel, left panel; RoHS compliant
AA2206_en | 2017-12-12 4–9

3 SP9G0616 Cover - top, main
4 SP9G1959 Support - film, exit tray; RoHS compliant
5 SP9G5570 Tray - exit, main; RoHS compliant
6 SP9J1071 Assembly: Back panel
7 SPAA0814 Gasket - vertical, back panel; RoHS compliant
8 SP9J1068 Assembly: Right panel
9 SP9G2946 Cover - interlock; RoHS compliant
10 SP9J1070 Assembly: Door - main

SPAA8021 Magnetic catch (part of the main door assembly)
11 SPAA0512 Assembly: Filter panel - branded, 5950
11 SPAA3257 Assembly: Filter panel - branded, TX55
12 SP9G2725 Gasket - duct, left panel
13 SPAA5287 Knob - captured, left panel
zinc
15 SP6H7585 Washer - shoulder; non-metallic, nylon, natural, 0.031 in. T x 0.078 in. L,
0.128 in. ID x 0.312 in. OD x 0.185 in. shoulder dia.
16 SPAA6302 Gasket - airflow, left panel
4–10 AA2206_en | 2017-12-12

Transport Assembly
Figure 12: Transport assembly
8
2
7
5
6
H241_0055HCA
H241_0055HC
Table 8: Transport assembly
1 SPAA0937 Assembly: Guide - back, lower film transport
2 SPAA0935 Assembly: Guide - back, upper film transport
3 SPAA0627 Assembly: Guide - top, film transport
4 SPAA0630 Assembly: Guide - center, film transport
5 SPAA0200 Guide - lower film transport
6 SPAA1380 Assembly: Idler - film transport
7 SPAA0625 Guide - front, film transport (1 upper, 1 lower)
8 SPAA0644 Guide - front, slack loop
AA2206_en | 2017-12-12 4–11

Vertical Transport Assembly

Figure 13: Vertical transport assembly
1
2
3
17
16
4
5
15
6
14
7
13
12
11 8
9
H241_0064HCA
H241_0064HC 10
Table 9: Vertical transport assembly
1 SPAA0358 Gear - worm; 20-tooth, 10 mm shaft, transport
2 SPAA0254 Roller - drive; dual flat, transport
3 SPAA9877 Roller - idler; segmented, foam, film registration
4 SPAA1913 Spacer - bearing; coupler, transport
5 SP7F2327 Spring - idler; roller, transport
6 SP8F2964 Link - roller; film registration
7 SP8F2376 Gear - idler; 42-tooth, film registration
8 SP7F2174 Pin - gear, idler; film registration
4–12 AA2206_en | 2017-12-12

9 SP7E8486 Belt - timing; neoprene, nylon, fiberglass, true metric profile; 3 mm GT

pitch, 120-tooth, 360 mm L x 6 mm W
10 SP7F2175 Gear - drive; 35-tooth, film registration
11 SPAA0255 Roller - drive; transport
12 SP8F1168 Flag - vertical transport
13 SP7E7749 Bearing - clip; IGLIDE, nylon, 10 mm bore dia.
14 SP9G4074 Gear - worm; single start, DELRIN 500AF, transport, RoHS compliant
15 SP9G4876 Motor - stepper; transport
clear zinc
17 SP5F4586 E-ring - retaining; external, 5 mm W x 0.7 mm T
AA2206_en | 2017-12-12 4–13

Pickup Assembly
NOTE: There are two versions of the pickup assembly. Both are shown here with the same
parts tables, as most of the parts are the same.
Older Version of the Pickup Assembly
Figure 14: Pickup assembly
4
3
7
20
21
19
18
16
15
14 8
13
12
17 11
10
9
H245_2019_C1
4–14 AA2206_en | 2017-12-12

New Version of the Pickup Assembly
Figure 15: Pickup assembly
4
1A
6
7
19
21
20
16
14 8
13
12
17 11
10
9
H245_2020_C4
Table 10: Pickup assembly
1 SP9G6744 Assembly: Pickup

1A Guides - Used on the pickup assembly from Service Parts for 5700 and 5950.
NOTE: The pickup assembly installed in Manufacturing does not include the
guides for 5950. You can use the pickup assembly from Service Parts (with the
guides) for both imagers.
AA2206_en | 2017-12-12 4–15

2 SP5F4586 Retaining ring - external; 6.0 – 8.0 mm shaft dia., 0.7 mm T, carbon steel, Triva-
lent Zinc Plus sealer; RoHS compliant (older version of the pickup assembly) (this
part is not needed with SPAD3067)
3 SPAD3067 Assembly - Motor, with Worm Gear, Pickup
4 SP8E4053 Switch - optical, emitter/sensor, interruptive; Schmitt trigger w/flag, 5.0 V (dc),
MOLEX 5102 series connector. 0.2 in. W slot; RoHS compliant
5 SP8E1025 Switch - optical, emitter/sensor, interruptive; Schmitt trigger, slotted, 5.0 V (dc),
MOLEX5102 series connector, 0.2 in. W slot; RoHS compliant
6 SP96-0000- Bearing - sleeve; 2 flanges, split axial, type 7, TEP 110, white, 6 mm ID for 2 mm
1185-6 sheet T, 6.025 mm dia. bore, 7.200 mm dia Hsg bore
7 SP9G8559 Cup - suction, bellows; silicone, 22 mm, 0.89 mm flange OD, 0.95 mm OD x
0.19 mm ID x 0.77 mm H
8 SP9G0893 Screw - machine; M3 x 10 mm L, steel, ZPCC
9 SP9G0894 Screw - machine; SEMS, pan head, TORX T20, M4 x 0.7 mm x 8.0 mm, clear zinc
10 SP9H0087 Bearing - sleeve; 2 flanges, split, 10 mm ID for 2 mm T
11 SP3B7328 Bearing - sleeve; 2 flanges, split axial, type 7, TEP 110, nylon, while, 8 mm ID for
2 mm sheet T, 8.025 mm dia. bore, 9.600 mm dia. Hsg bore; RoHS compliant
12 SP9G5009 Spring - torsion; music wire, 0.038 wire dia.; RoHS compliant
13 SP9G3409 Bearing - flange; split, 8 mm ID x 8 mm L
14 SP26-1001-70 Tie wrap; miniature, nylon, natural, 51 Max bundle

33-6
15 SP9G4111 Spring - lift, pickup
16 SP9G1894 Washer - rectangular; 0.25 in. x 0.50 in. x 0.03 in. T, stainless steel
17 SP2G0913 Tubing - finger; RoHS compliant
18 SP9H0570 Bearing - sleeve; 10 mm ID x 12 mm OD x 15 mm L
19 SP5F4836 Retaining ring - external; 8.0 – 11.0 mm shaft dia., 0.9 mm T, carbon steel, Triva-
lent Zinc Plus sealer; RoHS compliant
20 SP9G4017 Gear - worm, 20-tooth, transport; RoHS compliant (used with motor located on
 end of pickup)
SPAC4751 Gear - worm, 20-tooth, transport; RoHS compliant
4–16 AA2206_en | 2017-12-12

21 SP9G5064 Screw - machine; SEMS, pan head, TORX T10, M3 x 0.5 mm x 6.0 mm, clear zinc
SPAA0547 Tubing - vacuum, Lower Pickup Assembly (not shown)
SPAA0548 Tubing - vacuum, Upper Pickup Assembly (not shown)
AA2206_en | 2017-12-12 4–17

Feed Roller Assembly

Figure 16: Feed roller assembly
10
7
10
9
H221_6047HCA 8
H221_6047HC
Table 11: Feed roller assembly
1 SP9G3747 Assembly: Link, left, feed roller
3 SP9G4074 Gear - worm; single start, DELRIN 500AF, transport, RoHS compliant
zinc
5 SP9G4876 Motor - stepper, transport
6 SP8E1025 Switch - optical, emitter/sensor, interruptive; Schmitt trigger, slotted. 5.0 V

(dc), MOLEX 5102 series connector, 0.2 in. W slot; RoHS compliant
7 SP9G3353 Assembly: Link, right, feed roller
4–18 AA2206_en | 2017-12-12

8 SP9G1480 Flag - sensor, feed roller
9 SP9G4017 Gear - worm; 20-tooth, transport
10 SP9G3271 Gear - drive, feed roller
AA2206_en | 2017-12-12 4–19

Processor Drum Assembly

Figure 17: Processor drum assembly
10
2, 3
6 4
H221_6057DCA
H221_6057DC 5
Table 12: Processor drum assembly
1 SP9G6749 Assembly: Cover - processor
2 SP9G6746 Assembly: Drum - processor; 120 V; RoHS compliant
3 SP9G6748 Assembly: Drum - processor; 240 V; RoHS compliant
4–20 AA2206_en | 2017-12-12

4 SP9G0195 Insulation - drum, back, processor
5 SP9G4093 Insulation - end plate, right, processor; RoHS compliant
6 SPAA0857 Insulation - drum, front, processor
7 SP9G4094 Insulation - end plate, left, processor; RoHS compliant
8 SPAA0854 Assembly: Processor cooling and densitometer
9 SP9G5904 Assembly: Pad - processor
10 SPAA4620 Assembly: Heat sink - processor
AA2206_en | 2017-12-12 4–21

Imaging Assembly
Figure 18: Imaging assembly
H241_0038HCB
H241_0038HC
Table 13: Imaging assembly
1 SPAA4993 Assembly: Optics; RoHS compliant
2 SPAA4992 Assembly: Exposure transport
3 SP78-8094-5562-5 Handle, rollback
4–22 AA2206_en | 2017-12-12

Local Panel (Display Screen) Assembly

Figure 19: Local panel (display screen) assembly
H221_6039HCA
H221_6049HC
Table 14: Local panel (display screen) assembly
1 SPAA0465 Assembly: Local panel; RoHS compliant
AA2206_en | 2017-12-12 4–23

Electronics Assembly
Figure 20: Electronics assembly
6
5
3
2
4
H241_0061HCA
H241_0061HC
Table 15: Electronics assembly
1 SPAA0248 Assembly: MCS
2 SPAA3640 Assembly: SSD
3 SPAA3776 Assembly: Motherboard - DRE, RoHS compliant
3A SPAF1372 Assembly: DRE, WES 2009 (replaces items 2 & 3; see SBAF1764)
4 SPAA0370 Power supply; 24 V (dc), 3.2 A, 75 W, medical series
5 SP9G1211 RF tag
6 SP5F1875 Nut - Keps M4 x 0.7 mm, steel, clear zinc
4–24 AA2206_en | 2017-12-12

Rollback Assembly
Figure 21: Rollback assembly
2
5
3
H245_2005_C1
Table 16: Rollback assembly
1 SP9G0964 Assembly - rollback
2 SP9G6356 Spring - close assist (outer springs)
clear zinc
4 SP2G1630 Motor - rollback
5 SP8F2668 Knob - rollback
AA2206_en | 2017-12-12 4–25

5 Diagnostics
Use the Service Switch

Prerequisites:
Ensure that any pending print cycles have completed. Power Off the imager and
disconnect the power cord.
Remove the top and right covers.
The service switch (1) is located on the left side of the MCS board.
H241_0032HCC
H241_0032HC
1. To activate the service switch, push the button down to SERV.

2. To deactivate the service switch, push the button up to NORMAL.
The Service Mode icon disappears from the display screen.
AA2206_en | 2017-12-12 5–1

Diagnostics
Display Screen Symbols
1 Film count. Displays the film count for the upper/lower film cartridges. When 0 dis-
plays, the film cartridge is empty.
2 Indicator light. Indicates the active film cartridge, for example, when printing.
3 Power. Indicates that the imager is ready to print.
4 Status or error code. This code displays an applicable code for the error, such as film
jam, restart error condition, or filter change.
If a print job requires a different film size or type than either of the loaded sizes, then
requested film size and type displays along with the Film Size symbol.
5 Film Size. If On, the print job requires a different film size than the currently loaded
film.
6 Calibration and Test Print. Calibration might be needed if the symbol is on and code
624, 631, or 632 appears.
7 Pause. If On, the film cartridge is open.
8 Restart. If On, you must restart the imager.
9 Film Jam. If on, film is jammed.
10 Maintenance. If On, maintenance is required. Check the error code.
5–2 AA2206_en | 2017-12-12

Diagnostics
Display Screen Symbols—Detailed Descriptions

Symbol Description
Film Count and Dimensions

• Displays the number of films remaining in the film cartridge.
• When 0 displays, replace the empty cartridge.
Indicator Light
• When steady green, the light indicates the active film cartridge.
• When amber, there is an issue with the indicated film supply, such as a jammed
film. Check the error code.
Power
• When steady green, the imager is ready to print.
• When flashing green, the imager is processing or printing.
• When steady amber, attention is needed.
Refer to other symbol descriptions for details.
• When blinking amber, the imager is warming up.
The screen also displays the time-until-ready count.
Error or Status Code

• A 3-digit code displays when an error or status condition is present.
If the imager is on and a 3-digit code does not display, the imager is operating
normally.
• A 2-digit code displays the requested film size if the loaded film size does not match
the requested size.
The code alternates between the height and width of the requested size.
• If a print job requires a different film size or type than either of the loaded sizes, then
requested film size and type displays along with the Film Size symbol. For mammog-
raphy film, an M displays in front of the film size; B indicates the blue base film, and
C indicates clear base film.
Film Size
• If on, the print job requires a different film size than the currently loaded film. Load
the requested film size to continue printing.
• You can also press and hold the symbol for three seconds to cancel all pending print
requests.
AA2206_en | 2017-12-12 5–3

Diagnostics
Symbol Description
Calibrate and Test Print

• When steady blue, press this symbol to initiate calibration of the upper or lower
cartridge.
• When blinking blue, calibration is in process.
• When amber, there was an issue with the calibration. Press the Calibrate symbol to
manually calibrate. You can continue printing or load a different film cartridge.
• To make a test print, press and hold the Calibrate symbol for three seconds/until the
imager beeps twice. The test print varies depending on the type of film.
If the symbol is on, the film cartridge cover is open (for example, while processing
images). To avoid exposing the film to light, do not open the film supply until the sym-
bol is off. If you cannot wait until the imager has finished processing images, press the
symbol to close the film cartridge.
Restart
You must restart the imager. An error code also displays to indicate why the restart is
required.
Film Jam
Film is jammed. An error code also displays to indicate the location of the jam.
Maintenance
Preventive maintenance is required. An error code also displays to indicate the required
action.
• 449—Replace the filter.
• 550—Perform a preventive maintenance call.
5–4 AA2206_en | 2017-12-12

Diagnostics
DICOM Status Messages

In response to a DICOM printer N-GET status request, a printer status message and printer
status info message are returned to the requesting Service Class User (SCU).
Every error has an associated printer status info message.
• If no errors occur when a PRINTER N-GET request is received, a printer status info
message of “NORMAL” is returned.
• If only one error occurs, a printer status info message that corresponds to the error is
returned.
• If more than one error occurs when a PRINTER N-GET request is received, a status
message is selected by the following priority:
a. Errors returned in the same order generated
b. Non-normal printer status
c. Empty film
d. Normal status
The following table shows the DICOM printer status and status info messages:
Printer Status Printer Status Info Printer Status Printer Status Info
FAILURE ELEC DOWN WARNING BAD SUPPLY MGZ

PRINTER DOWN CALIBRATION ERR
PROC DOWN CHECK PRINTER
COVER OPEN
EMPTY MEDIASZ MEDIATP
FILM JAM
FILM TRANS ERR
PROC INIT
PRINTER INIT
PRINTER OFFLINE
AA2206_en | 2017-12-12 5–5

Diagnostics
Machine Control System (MCS) Imager Status

Messages
The table describes how the display screen and Web Portal indicate imager status:
Printer Status Display Screen Portal Display DICOM Status Description
Service Mode Service Mode WARNING / The service over-

PRINTER ride switch is
OFFLINE enabled. The
imager is not
ready.
Offline Printing Disabled WARNING / Printing/delivery

PRINTER has been disabled.
OFFLINE
Failed (Code will vary) Failed See error An error occurred

tables that prevents print-
ing.
Self-test Self-test WARNING This occurs when

/PRINTER INIT power is first
applied to the
MCS.
Warming Warming=xx WARNING / The processor is

PROC INIT currently warming
up and will not be
ready to print for
xx minutes.
Cover is Cover Open WARNING / A imager cover is

Open COVER OPEN open. imager not
ready. (A side cover
could be off.)
5–6 AA2206_en | 2017-12-12

Diagnostics
Printer Status Display Screen Portal Display DICOM Status Description
Printing Printing NORMAL The imager is

printing.
Ready Ready NORMAL The imager is

online and the pro-
cessor has reached
operating tem-
perature.
Pause (car- Not Ready WARNING / The imager is com-

tridge close COVER OPEN pleting prints in
requested) progress.
AA2206_en | 2017-12-12 5–7

Diagnostics
Film Supply Status Messages

The table describes how the display screen and Web Portal indicate film status:
Film Supply
State Display Screen Portal Display Description
Failed or Invalid Failed or Invalid Film An error occurred that affects

Film Cartridge Tray normal operation. The film car-
tridge is currently not usable.
Reinsert the cartridge. If the
error recurs, insert a new film
cartridge.
Calibrating Calibrating A calibration is in progress for

this film cartridge.
Film cartridge Empty and/or sheet The film cartridge is inserted

empty count of 0 but the sheet count is 0. Insert a
new film cartridge.
Manual Mode AIQC Off (with nor- The film in this cartridge does
mal tray informa- not meet Automatic Image
tion) Quality Control (AIQC) stan-
dards. However, the imager
prints if ready.
Ready Normal Tray Info The film cartridge is ready to

use.
Requires Cali- Varies Requires Calibration The film cartridge must be cali-
bration brated before the imager can
print. Initiation of the calibra-
tion may require user action
(press the Calibration button).
5–8 AA2206_en | 2017-12-12

Diagnostics
Film Supply
State Display Screen Portal Display Description
Film cartridge No Film Tray The film cartridge that appears

not detected blank (in the example screen,
the upper cartridge) is not fully
inserted into the imager. Insert
the cartridge.
Not Ready Varies Not Ready When the conditions are cor-
rected, the imager can print.
Cartridge clo- Pause Requested You pressed the Pause button,

sure pending but the film cartridge has not
started to close because films
are still moving through the
imager. When the cartridge fin-
ishes closing, the Pause symbol
turns off and you can remove
the film cartridge.
AA2206_en | 2017-12-12 5–9

Diagnostics
Job Manager Status Messages

The table describes how the display screen and Web Portal indicate job status:
Job Manager
Status Display Screen Portal Display Description
Active Not applicable Shows how many The imager is accepting

jobs having this sta- DICOM job requests and
tus are queued film is available for all cur-
rent jobs.
No Media Shows how many The imager is accepting

jobs having this sta- DICOM job requests, but
tus are queued film of the correct size and
type is not available for at
least one current job.
(Status Code shows requested

size)
Offline DICOM Offline The laser imager cannot

accept any DICOM job
requests. Restart the imager.
5–10 AA2206_en | 2017-12-12

Diagnostics
Condition (Error) Codes
Error Code Subsystems

Each subsystem of the imager has a range of error numbers. The numbers have two parts,
a subsystem ID number and an error ID number. This number system keeps the error ID
numbers given to software components in other imagers for similar errors. The subsystem
ID and error number are separated by a hyphen only on the Web Portal and not on the
display screen or in the error log. For example, the Web Portal displays 20-209 while the
error log displays 20209.
Table 17: Subsystem IDs
Subsystem
ID Subsystem/Component Name Error ID
Medical Image Manager (MIM) Core Components:
01 Configuration and Control Subsystem 01-xxx
04 DICOM Input Print Service Class Provider (SCP) Subsystem 04-xxx
05 Study Reclamation Subsystem 05-xxx
06 Delivery Subsystem 06-xxx
DRE:
10 Delivery Subsystem (also contains certain system-wide defini- 10-xxx

tions)
13–14 Service Tool or Web Portal User Interface 13-xxx,

14-xxx
MCS:
20 General MCS System 20-xxx
21 Film Supply Drawer  21-xxx

23 Film Supply Drawer 23-xxx
25 RF Tag 25-xxx
26 Film Transport (jams and film path controller errors) 26-xxx
27 Optics (beam power micro and FPGA) 27-xxx
28 Processor 28-xxx
AA2206_en | 2017-12-12 5–11

Diagnostics
Subsystem
ID Subsystem/Component Name Error ID
29 Densitometer 29-xxx
36 Display Screen 36-xxx
Error Code Severity Levels

The following table describes the severity levels associated with error codes for the
imager:
Display Web Por-
Screen tal
Severity Description Example Notify *† Notify † Recovery
0=Fatal A failure • System resource Yes Yes The imager must be

occurred and failure restarted.
the imager will • Hardware failures
have to be for unique subsys-
restarted. tems
• Configura-
tion/registry failure
• Software init failure
• Network unavailable
1=Alert A failure Film jam Yes Yes The imager should

occurred, but it be able to continue
should be tem- after the problem is
porary and cor- corrected. If the fail-
rectable by the ure is film supply
user. specific, the imager
should be able to
continue operating
using the other film
supply.
2=Warn- An event Connection lost (SCU to Yes Yes No recovery is

ing occurred that SCP) needed.
should notify
the user.
5–12 AA2206_en | 2017-12-12

Diagnostics
Display Web Por-

Screen tal
Severity Description Example Notify *† Notify † Recovery
3=Notify An event • Communication No No A notice is written to

occurred, but retries the log. The imager
was automati- • Film pickup retry should be able to
cally recovered. continue automati-
• Approaching
cally.
warning sidebands
or limits of adjust-
ment
4=Auxil- Status informa- • Indicate status of a Yes No This does not impact
iary tion supply cartridge, imager operation.
such as film saver
on, or manual mode
• Indicate status of the
imager, such as
cover open, or film
cartridge missing
* This table describes general behavior—there are exceptions to these generalizations, predominantly in the MIM Core Conditions
Section. See the individual errors for specific information about Web Portal and Display Screen notification and alarms.
† The display screen is limited to very simple communication scheme (codes and lights), and so it makes use of the auxiliary codes;
the Web Portal's more sophisticated user interface does not require auxiliary codes in order to detect and communicate the same
conditions.
List of Condition (Error) Codes on the Imager
Condition Code: 01-000 – General Configuration and Control Subsystem

Error
DICOM Printer
Web Portal Message Log Message Status Info Severity
None General Error in Configura- NORMAL 3-Notify

tion and Control Subsystem
Description A general error occurred in the Configuration and Control Subsystem.
System Impact Unknown. This is an unexpected or unknown error; it is not possible to

document specific details.
User Action None
Show at DS False
AA2206_en | 2017-12-12 5–13

Diagnostics
DICOM Printer NORMAL

Status
Unique Symb. ID ERR_CONFIG_CONTROL
Condition Code: 01-001 – Maximum Number of Allowed Restarts for a

Subsystem or Component Has Been Exceeded
DICOM Printer
None Maximum Number of NORMAL 2-Warning

Restarts Exceeded for xxxx
(where xxxx is the subsys-
tem name)
Description When a subsystem or component generates a non-recoverable, Configura-

tion-and-Control will attempt to shut down and restart it. This error means
that Configuration-and-Control has initiated more than the configured
number of allowed restarts.
System Impact The system will continue to run normally, unless the subsystem or compo-
nent in question cannot run any longer.
User Action None

Status
Unique Symb. ID ERR_EXCEED_MAX_RESTARTS
Condition Code: 01-002 – Error Reading Configuration Information
DICOM Printer
None Error reading configura- NORMAL 2-Warning

tion information
Description An error occurred while reading the Configuration-and-Control subsystem

configuration information.
System Impact The Configuration-and-Control subsystem may not execute correctly.
User Action None
Show at DS False
5–14 AA2206_en | 2017-12-12

Diagnostics

Status
Unique Symb. ID ERR_READING_CONFIG
Condition Code: 01-004 – Error Starting a Subsystem
DICOM Printer Sta-

Web Portal Message Log Message tus Info Severity
MIM Core: Internal Error starting subsys- NORMAL 1-Alert

Software Error tem xxxx (where xxxx is
the subsystem name)
Description An error occurred while attempting to start a subsystem.
System Impact The subsystem in question will not be started.
User Action Shut down the imager, and then restart the imager.
Show at DS True

Status
Unique Symb. ID ERR_SUBSYSTEM_START
Note
The error will only display if message queuing facilities are running.
Condition Code: 01-005 – Error Stopping a Subsystem
DICOM Printer Sta-

None Error stopping subsys- NORMAL 1-Alert

tem xxxx (where xxxx is
the subsystem name)
Description An error occurred while attempting to stop a subsystem.
System Impact The subsystem in question may still be running, in which case full shut-
down will not be possible.
User Action None
AA2206_en | 2017-12-12 5–15

Diagnostics
Show at DS False

Status
Unique Symb. ID ERR_SUBSYSTEM_STOP
Note
Rationale for not reporting to user: The user requests shutdown of the
entire imager, not just a subsystem. The OS will eventually shut down
regardless of whether all subsystems shut down successfully.
Condition Code: 01-007 – General Subsystem Communication Error
DICOM Printer Status

Web Portal Message Log Message Info Severity
None Configuration and NORMAL 2-Warning

Control Subsystem
cannot communicate
with subsystem xxxx
(where xxxx is the
subsystem name)
Description An unknown error occurred while communicating with a subsystem.
System Impact Configuration-and-Control will attempt to re-establish communications

with the subsystem in question. If communication is lost, the subsystem
will be shut down by force and restarted.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_SUBSYSTEM_COM
Condition Code: 01-008 – All Subsystems Have Been Started
DICOM Printer Sta-

None All subsystems suc- NORMAL 3-Notify

cessfully started
5–16 AA2206_en | 2017-12-12

Diagnostics
Description All subsystems to be started by the Configuration-and-Control subsystem

have been started.
Note
This code will not be sent as a message.
System Impact None. The system will function normally.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_ALL_START_COM
Condition Code: 01-009 – Operating System Could Not Be Shut Down
DICOM Printer Sta-

None OS could not be shut NORMAL 3-Notify

down
Description The operating system did not complete the shutdown in the expected
amount of time.
Note
User Action None
Show at DS False

Status
Unique Symb. ID ERR_NO_OS_SHUTDOWN
AA2206_en | 2017-12-12 5–17

Diagnostics
Condition Code: 01-010 – A Subsystem Terminated Abnormally
DICOM Printer Sta-

None Subsystem xxxx ter- NORMAL 3-Notify

minated (where xxxx
is the system name)
Description A subsystem that was started by the Configuration-and-Control subsystem

terminated abnormally.
Note
System Impact The subsystem will be temporarily unavailable until it is restarted by the
Configuration-and-Control subsystem. Depending on the subsystem, it
may cause associations to be rejected or printing to be delayed.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_ABNORMAL_TERMINATION
Condition Code: 04-000 – General DICOM Input Print SCP Subsystem Error
DICOM Printer Sta-

None General Error in NORMAL 3-Notify

DICOM Input Print
SCP Subsystem
Description A general error occurred in the DICOM Input Print SCP Subsystem.

User Action None
Show at DS False
5–18 AA2206_en | 2017-12-12

Diagnostics

Status
Unique Symb. ID ERR_GEN_DICOM
Condition Code: 04-100 – Limit on Number of Simultaneous Associations

Exceeded
DICOM Printer Sta-

None Maximum Number of NORMAL 1-Alert

Associations Exceeded
Description The maximum number of associations configured has been exceeded. The
association is rejected.
System Impact The SCU will not be able to open an association, and therefore will not be
able to deliver a print job.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_EXCEED_ASSOC
Note
Rationale for not reporting to user: This problem is likely transient. If it is
not, the user cannot correct this from the imager.
Additional DICOM information: There is a specific result/reason code avail-
able for this circumstance: 2-Rejected transient/3-Local limit exceeded.
Condition Code: 04-101 – The Called AE Title Does Not Correspond to a

Recognized Printer
DICOM Printer Sta-

None No Destination NORMAL 1-Alert

Matching Called AE
Title
AA2206_en | 2017-12-12 5–19

Diagnostics
Description The AE title did not map to a destination that is currently available at this
SCP.
System Impact The SCU will not be able to open an association, and therefore will not be
User Action None
Show at DS False

Status
Unique Symb. ID ERR_AE_NOT_RECOGNIZED
Note
Rationale for not reporting to user: This is a DICOM SCU configuration
problem, not an operational error. The user cannot correct this from the
imager.
able for this circumstance: 1-Rejected permanent/7-Called AE title not
recognized.
Condition Code: 04-110 – Invalid Association Request
DICOM Printer Sta-

None The association NORMAL 1-Alert

request was rejected
Description An association request was rejected for one or more of the following rea-
sons:
• The Service Class User (SCU) did not specify an implementation UID.
• The SCU did not specify an application context name.
• The protocol version is a two-byte field; bit zero (0) must be one (1).
• The SCU did not specify any presentation context items to be negoti-
ated.
• None of the proposed presentation context items were successfully
negotiated. This may happen, for example, when a DICOM Store SCU
tries to communicate with a DICOM Print SCP.
System Impact The SCU will not be able to open an association and, therefore, will not be
User Action None
5–20 AA2206_en | 2017-12-12

Diagnostics
Show at DS False

Status
Unique Symb. ID ERR_INVALID_ASSOCIATION
Note
imager.
able for this circumstance: 1-Rejected permanent/7-Called AE title not
recognized.
Condition Code: 04-200 – Disk Full
DICOM Printer Sta-

MIM Core: Disk Full Disk Full NORMAL 1-Alert
Description The partition of the disk where studies are stored is full.
System Impact If a print request of a study is in progress, it cannot be completed. New

print requests of studies will not be accepted.
User Action Load the requested film type for jobs waiting to be printed.
Show at DS True

Status
Unique Symb. ID ERR_DISK_FULL
Condition Code: 04-201 – Keep-Alive Message Failed
DICOM Printer Sta-

None Send Keep-Alive NORMAL 2-Warning

Message Failed
AA2206_en | 2017-12-12 5–21

Diagnostics
Description The SCP may be configured to send packets periodically to maintain a

TCP/IP connection with a Service Class User (SCU), to which the SCU
should reply. This error means that the SCU did not reply to the SCP’s “Are
You There?” packet.
System Impact The SCP will abort the association tied to this connection.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_KEEP_ALIVE_FAILED
Condition Code: 04-202 – Connection Has Been Lost
DICOM Printer Sta-

None Network Connection NORMAL 2-Warning

Lost
Description The SCP has lost the network connection to a Service Class User (SCU).
System Impact The SCP will abort the association tied to this connection.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_CONNECTION_LOST
Condition Code: 04-300 – Referenced PLUT is Missing
DICOM Printer Sta-

None Referencing Missing NORMAL 1-Alert

PLUT
5–22 AA2206_en | 2017-12-12

Diagnostics
Description The referenced preference look up table (PLUT) specified by tag

(2050,0500) in the film box or image box is not present.
System Impact The MIM core software will not process the current print job.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_MISSING_PLUT
Note
imager. (This problem likely occurs only on first-time SCU setup.)
Condition Code: 04-301 – Missing Required Attribute
DICOM Printer Sta-

None Required attribute NORMAL 1-Alert

xxxx (GGGG,EEEE) is
missing from yyyy SOP
(where xxxx
(GGGG,EEEE) is the
tag name and num-
ber, and yyyy is SOP
name)
Description A required attribute for the specified SOP class is missing.
System Impact The named SOP will not be processed. If the SOP is a film session or film
box, the requested page(s) will not print.
User Action None
Show at DS False
AA2206_en | 2017-12-12 5–23

Diagnostics

Status
Unique Symb. ID ERR_MISSING_ATTRIBUTE
Note
Condition Code: 04-302 – Invalid Attribute
DICOM Printer Sta-

None Invalid attribute xxxx NORMAL 1-Alert

(GGGG,EEEE)
encountered in YYYY
SOP (where xxxx
(GGGG,EEEE) is the
tag name and num-
ber, and YYYY is SOP
name)
Description An invalid attribute for the specified SOP class was found.
System Impact The named SOP will not be processed. If the SOP is a film session or film
box, the requested page(s) will not print.
User Action None.
Show at DS False

Status
Unique Symb. ID ERR_INVALID_ATTRIBUTE
Note
5–24 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 05-000 – Error Unknown
DICOM Printer Sta-

None Error Unknown NORMAL 2-Warning
Description An unknown error occurred in the Study Reclamation subsystem.

User Action None
Show at DS False

Status
Unique Symb. ID ERR_UNKNOWN
Condition Code: 05-001 – Error Reading Configuration Information
DICOM Printer Sta-

None Error reading config- NORMAL 2-Warning

uration information
Description An error occurred while reading the Study Reclamation subsystem configu-
ration information.
System Impact The Study Reclamation subsystem may not execute correctly.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_CONFIG_READ
AA2206_en | 2017-12-12 5–25

Diagnostics
Condition Code: 05-002 – Study Reclamation Initiated
DICOM Printer Sta-

None High-water mark NORMAL 3-Notify

reached. Scheduled
study reclamation
time reached.
Description Study reclamation has been initiated because either the “high-water
mark” has been reached or the scheduled time for study reclamation
occurred.
Note
The “high-” and “low-water marks” refer to the boundaries of the storage
drive where image data can be stored.
System Impact Completed studies will be systematically removed from the system until
the “low-water mark” is reached.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_STUDY_RECLAM_INITIATED
Condition Code: 05-003 – Low-Water Mark Cannot be Reached
DICOM Printer Sta-

None Low-water mark NORMAL 3-Notify

could not be reached
Description The Storage Recovery subsystem could not reach the low-water mark
while running the storage reclamation routines.
System Impact None. The MIM core software should continue to run normally, although
this warning may continue to be logged periodically.
User Action None
Show at DS False
5–26 AA2206_en | 2017-12-12

Diagnostics

Status
Unique Symb. ID ERR_LOW_WATER_NOT_REACHED
Condition Code: 05-004 – Low-Water Mark Reached
DICOM Printer Sta-

None Low-water mark NORMAL 3-Notify

reached
Description Study reclamation has been completed because the low-water mark was
successfully reached.
System Impact None
User Action None
Show at DS False

Status
Unique Symb. ID ERR_LOW_WATER_REACHED
Condition Code: 05-005 – Study Reclamation is Shutting Down
DICOM Printer Sta-

None Study reclamation is NORMAL 3-Notify

shutting down
Description The Study Reclamation subsystem has received a shutdown request.
System Impact None. Most likely, the entire system is shutting down. Also, it may be that
a configuration information change requires the subsystem to be
restarted.
User Action None
Show at DS False
AA2206_en | 2017-12-12 5–27

Diagnostics

Status
Unique Symb. ID ERR_STUDY_RECLAM_SHUTDOWN
Condition Code: 06-000 – General Delivery Subsystem Error
DICOM Printer Sta-

None General error in NORMAL 3-Notify

delivery subsystem
Description A general error occurred in the Delivery subsystem.

User Action None
Show at DS False

Status
Unique Symb. ID ERR_GENERAL_DELIVERY
Condition Code: 06-001 – General Startup Error
DICOM Printer Sta-

None General startup error NORMAL 1-Alert
Description A general error occurred while starting the Delivery subsystem.
System Impact Jobs will not be delivered because the software interface for the Delivery
subsystem could not be started.
User Action None
Show at DS False
5–28 AA2206_en | 2017-12-12

Diagnostics

Status
Unique Symb. ID ERR_STARTUP
Note
Rationale for not reporting to user: This error should be recoverable.
Condition Code: 06-002 – Bad or Missing Configuration Data
DICOM Printer Sta-

None Bad or missing config- NORMAL 1-Alert

uration information
Description An error occurred while reading the Delivery subsystem configuration

information.
System Impact The Delivery subsystem may not execute correctly.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_BAD_MISSING_CONFIG
Note
AA2206_en | 2017-12-12 5–29

Diagnostics
Condition Code: 06-101 – Internal Job Processing Error
DICOM Printer Sta-

None General job processing NORMAL 1-Alert

error
• Startup error
• Bad or missing configu-
ration data
• Resource allocation
error
• Mode switching error
• Multi-threading error
• Message exchange
error
• Status callback error
• Inaccessible buffer
• Job is null
• System exception
• Invalid parameter
Description The job delivery component has encountered a general error while pro-
cessing a job.
System Impact The current job may not be processed to completion due to an internal
error.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_JOB_PROCESS
Note
The log entry will reflect the specific cause from the listed set of causes.
5–30 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 06-102 – Printer Not in Ready State
DICOM Printer Sta-

None Printer not in ready NORMAL 2-Warning

state
Description The imager is not ready to accept delivery jobs.
System Impact Jobs will not be delivered while the imager is in this state.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_NOT_READY
Condition Code: 06-103 – Invalid Media
DICOM Printer Sta-

None Invalid Media NORMAL 1-Alert
Description An error occurred while reading the Delivery subsystem configuration

information.
System Impact The submitted job will not be delivered.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_INVALID_MEDIA
Note
Current page will not be delivered. (Undeliverable)
Rationale for not reporting to user: The source of this error is unknown.
AA2206_en | 2017-12-12 5–31

Diagnostics
Condition Code: 06-104 – Media Unavailable
DICOM Printer Sta-

None Media unavailable NORMAL 2-Warning
Description The currently requested media is not available.
System Impact The submitted job will not be delivered.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_UNAVAIL_MEDIA
Condition Code: 06-105 – Page Delivery Success

None Page delivery success NORMAL 3-Notify
Description Notification that a page was successfully delivered; this is not an error con-
dition.
System Impact None
User Action None
Show at DS False

Status
Unique Symb. ID ERR_PAGE_SUCCESS
Condition Code: 06-106 – Job Delivery Success
DICOM Printer Sta-

None Job delivery success NORMAL 3-Notify
5–32 AA2206_en | 2017-12-12

Diagnostics
Description Notification that a job was successfully delivered; this is not an error condi-
tion.
System Impact None
User Action None
Show at DS False

Status
Unique Symb. ID ERR_JOB_SUCCESS
Condition Code: 06-200 – MIM Data Component Error
DICOM Printer Sta-

None Database access NORMAL 1-Alert

error
Description An error occurred while accessing the MIM Core database. The database
may be corrupted or a timeout occurred.
System Impact The current job will not deliver.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_MIM_DATA
Note
Condition Code: 06-300 – Destination Business Logic Error
DICOM Printer Sta-

None Database access error NORMAL 1-Alert
AA2206_en | 2017-12-12 5–33

Diagnostics
Description An error occurred in the destination business logic component. The data-
base may be corrupted, or a timeout occurred.
System Impact The current job will not deliver.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_BUS_LOGIC
Note
Condition Code: 06-400 – General Page Builder Error

MIM Core: Image General page builder NORMAL 1-Alert

Page Error error
Description A general page builder error occurred. Conditions include:

• Performance timer errors
• Dumping images at lower level
• Error initializing text, line lists, or member variables
System Impact The current page will not be processed because it could not be rendered
due to an internal error.
User Action Resend the print job from the image source.
Show at DS True

Status
Unique Symb. ID ERR_PAGE_BUILD
Note
5–34 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 06-410 – Rendering Error
DICOM Printer Sta-

MIM Core: Image • General error NORMAL 1-Alert

Rendering Error rendering the page
• Error after comple-
tion of chain-forming
• Error rendering trim
or rectangle
• Error rendering text:
xxxx (where xxxx is
the text to be
rendered)
• Error rendering icon
xxxx (where xxxx is
the name of the icon)
• General error with
algorithm parameters
Description The page builder component has encountered a rendering error:

• General rendering error
• In the final render call after all chains were formed
• Rendering trim lines, rectangles, etc.
• Rendering text
• Rendering the indicator icon, including missing or corrupted icon data
• Problem with algorithm parameter
Show at DS True

Status
Unique Symb. ID ERR_RENDERING
Note
The log entry reflects the specific cause from the listed set of causes.
AA2206_en | 2017-12-12 5–35

Diagnostics
Condition Code: 06-411 – Bad Image Data
DICOM Printer Sta-

MIM Core: Image • Width and/or NORMAL 1-Alert

Data Error height less than
zero
• Bits beyond pixel
depth not zeroed
Description The page builder component has encountered the following image data
error:
• Width and/or height is less than zero
• Bits beyond the pixel depth are not zeroed
Show at DS True

Status
Unique Symb. ID ERR_IMAGE_DATA
Note
Condition Code: 06-412 – Abort Requested
DICOM Printer Sta-

None Render abort NORMAL 1-Alert

requested
Description The page builder component has been asked to halt a rendering that is
currently in progress.
System Impact The current page will not be processed because rendering was aborted.
5–36 AA2206_en | 2017-12-12

Diagnostics
User Action None
Show at DS False

Status
Unique Symb. ID ERR_ABORT_REQ
Note
Rationale for not reporting to user: Because the page was canceled via an
abort, it may retry successfully.
Condition Code: 06-420 – Invalid Data or Data Access Error
DICOM Printer
MIM Core: Internal • Page width and/or height NORMAL 1-Alert

Software Error are less than zero
• Invalid page band
• Invalid coordinates for indi-
cator icon: (X1,Y2),
(X2,Y2), (where X1, Y1 and
X2, Y2 are the calculated
icon coordinates)
• Image size mismatch error
• Error in cropping coordi-
nates
• The file XXXX could not be
found (where XXXX is the
file name)
• Error reading image XXXX
(where XXXX is the name
of the image file)
• General error accessing
database components
• General error accessing
page formatter
AA2206_en | 2017-12-12 5–37

Diagnostics
Description The page builder component has encountered the following data error:
• The specified page width and/or height is less than zero.
• The number of page bands is neither 1 nor 3, and each of the bands
does not have the same type.
• Icon (X1,Y1) and/or (X2,Y2) is beyond the page extents.
• Image size mismatch error, where the size read does not match the size
expected.
• Bad cropping coordinates.
• Icon or image file not found.
• Trying to read image data; most likely, the image input file could not be
found.
• General error accessing the database component.
Show at DS True

Status
Unique Symb. ID ERR_INVALID_DATA
Note
5–38 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 06-430 – Chain-building Error
DICOM Printer Sta-

MIM Core: Internal • General error NORMAL 1-Alert

Software Error building image
processing chain
• Error in tonesca-
ling xxxx (where
xxxx is the specific
tonescaling
problem)
• Error forming the
color processing
chain
• Error in layout
chain
• Error forming the
printer processing
chain
Description The page builder has encountered one of the following errors while build-
ing the image processing chain:
• General chain-building error
• Tonescaling error, usually an error in the transfer function tables (TFT),
PLUT, or curve shape
• Error forming the color processing chain, including missing Interna-
tional Color Consortium (ICC) profile files
• Layout chain error, including bad rotation and/or flip parameters
• Error forming the imager processing chain
System Impact Unknown
Show at DS True
AA2206_en | 2017-12-12 5–39

Diagnostics

Status
Unique Symb. ID ERR_CHAIN_BUILDING
Note
Condition Code: 06-440 – Greater Than 12-bit Image Data Encountered
DICOM Printer Sta-

None sendPage(): myMPage- NORMAL 2-Warning

Builder.RenderPage()
call has high bits
masked out
Description The 12-bit image data had pixels that were greater than 12 bits.
System Impact None. The system will automatically compensate for the problem.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_OVER_12_BIT_IMAGE
5–40 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 06-500 – Internal Page Delivery Component Error
DICOM Printer Sta-

None • BIND error. Code NORMAL 1-Alert

= YY; Page ID =
XXX
• STAGE error. Code
= YY; Page ID =
XXX
• PRINT error. Code
= YY; Page ID =
XXX
• EXPOSE error.
Code = YY; Page
ID = XXX
• Unknown error.
Code = YY; Page
ID = XXX
Description One of the following internal errors occurred:

• Binding error
• Staging error
• Printing error
• Exposure error
• Unknown internal error
System Impact The job may not be delivered due to an internal error communicating with
the MCS Interface Server (MIS).
User Action None
Show at DS False

Status
Unique Symb. ID ERR_PAGE_DELIV_COMP
Note
Rationale for not reporting to user: This is an error on an individual job and
does not affect imager operation. The imager will automatically attempt to
print the job again.
AA2206_en | 2017-12-12 5–41

Diagnostics
Condition Code: 06-501 – Requested Media Not Loaded

None Media xxx not loaded NORMAL 2-Warning

(where xxx is the
requested media)
Description The requested media is not loaded in the imager.
System Impact The current job will not be delivered until the specified media is loaded.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_NOT_LOADED
Condition Code: 06-502 – Requested Media Requires Calibration
DICOM Printer Sta-

None Media xxx requires NORMAL 2-Warning

calibration (where xxx
is the requested
media)
Description The requested media is not calibrated.
System Impact The current job will not be delivered until the specified media has been cal-
ibrated.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_NOT_CALIB
5–42 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 06-503 – Requested Media is Calibrating
DICOM Printer Sta-

None Media xxx is calibrat- NORMAL 3-Notify

ing (where xxx is the
requested media)
Description The requested media is currently being calibrated.
System Impact Jobs will not be delivered until the calibration cycle is completed.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_NOW_CALIBRATING
Condition Code: 06-504 – Calibration Error
DICOM Printer Sta-

None Error calibrating NORMAL 3-Notify

media xxx (where xxx
is the media that
failed calibration)
Description An error occurred during media calibration.
System Impact Jobs may not be delivered because the media could not be calibrated.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_CALIBRATION
AA2206_en | 2017-12-12 5–43

Diagnostics
Condition Code: 06-505 – Requested Media is Empty
DICOM Printer Sta-

None Media xxx is empty. NORMAL 2-Warning

(where xxx is the
requested media)
Description The requested media is empty.
System Impact The current job will not be delivered until the specified media is loaded.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_EMPTY_MEDIA
Condition Code: 06-506 – Requested Media is Jammed
DICOM Printer Sta-

None Media xxx is jammed NORMAL 2-Warning

(where xxx is the
jammed media)
Description The requested media is jammed.
System Impact The current job will not be delivered until the media jam is cleared.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_MEDIA_JAM
5–44 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 06-600 – General Delivery Engine Error
DICOM Printer Sta-

None General error in NORMAL 1-Alert

delivery subsystem
Description A general error occurred in the Delivery subsystem.

User Action None
Show at DS False

Status
Unique Symb. ID ERR_DELIVERY_ENGINE
Note
Condition Code: 10-001 – Internal Software Error in MIS
DICOM Printer Sta-

MIS: Internal Soft- MIS Internal Error PRINTER DOWN 0-Fatal

ware Error
Description This represents any of a number of errors that indicate that internal soft-
ware functionality of the MCS Interface Server (MIS) subsystem has failed.
Examples include: persistent memory failures, object creation failures, sys-
tem call failures, and missing configuration files.
System Impact The DRE is not functional.
AA2206_en | 2017-12-12 5–45

Diagnostics
FE Action 1. Make a copy of the log with the error.

2. Send the log to Service Engineering.
3. Make a copy of the system configuration.
4. Load new system software.
5. Restore the configuration.
Show at DS True
DICOM Printer FAILURE

Status
Unique Symb. ID ERR_MIS_INTERNAL
Condition Code: 10-003 – Image Buffer Error in MIS
DICOM Printer Sta-

MIS: Image Buffer MIS Image Buffer PRINTER DOWN 0-Fatal

Error Error
Description This represents any of a number of errors that indicate that image mem-
ory buffer functionality of the MCS Interface Server (MIS) subsystem has
failed.

Show at DS True

Status
Unique Symb. ID ERR_MIS_IMAGE_BUFFER
5–46 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 10-015 – Database Error in MIS
DICOM Printer Sta-

MIS: Database Error MIS Database Error CHECK PRINTER 1-Alert
Description This represents any of a number of errors indicating that database soft-
ware functionality of the MIS subsystem has failed. Examples include: SQL
server down, incorrect database table installation, and database
read/write/update failed.
System Impact The imager can accept jobs and print, but cannot track the total print
counts, prints to PM, prints to filter change, or the history of calibration
data.
User Action Restart the laser imager.


Show at DS True
DICOM Printer WARNING

Status
Unique Symb. ID ERR_MIS_DATABASE
Condition Code: 10-910 – No Communications with the MCS
DICOM Printer Sta-

MIS: MCS Communi- MIS to MCS Commu- PRINTER DOWN 0-Fatal

cation Failure nications Fail
AA2206_en | 2017-12-12 5–47

Diagnostics
Description This error occurs when the Machine Control System (MCS) fails to respond
to the MCS Interface Server (MIS). The error is declared by the MIS and a
log message is generated.
This error is a fatal error that will probably result in a service call.
System Impact The imager is unable to print films. The spooler can still accept jobs, but
new films will not be initiated. Films in progress will not be completed.
Show at DS True

Status
Unique Symb. ID ERR_NO_COMM_MCS
Note
This error is used to cover all common problems between the MIS and MCS
software module. (No hardware connection is involved.)
Condition Code: 13-001 – Service Tool or Web Portal Internal Error
DICOM Printer Sta-

None General Error in Ser- NORMAL 3-Notify

vice Tool Subsystem
Description An internal error occurred that is attributable to software components

used by the service tool or Web Portal. (The Web Portal is based on the ser-
vice tool software, so the source of this error cannot be discerned.) This
error code represents any of a number of errors that indicate the internal
software functionality of the service tool or Web Portal subsystem has
failed. Examples include: persistent memory failures, object creations fail-
ing, system call failures, Common Service Platform (CSP) framework errors.
System Impact Service tool operations or Web Portal operations may not be working cor-
rectly. The DRE should be functional but may not respond correctly to the
service/portal function being run, or the function may fail.
User Action None
Show at DS False
5–48 AA2206_en | 2017-12-12

Diagnostics

Status
Unique Symb. ID ERR_ST_INTERNAL
Condition Code: 14-001 – Service Tool or Web Portal Internal Error
DICOM Printer Sta-

None General Error in Web NORMAL 3-Notify

Portal Subsystem
Description An internal error occurred that is attributable to software components

used by service tool or Web Portal. (The Web Portal is based on the service
tool software, so the source of this error cannot be discerned.) This error
code represents any of a number of errors that indicate the internal soft-
ware functionality of the service tool or Web Portal subsystem failed.
Examples include: persistent memory failures, object creations failing, sys-
tem call failures, Common Service Platform (CSP) framework errors.
System Impact Service tool operations or Web Portal operations may not be functioning.
The DRE should be functional but may not respond correctly to the ser-
vice/portal function being run, or the function may fail.
Show at DS False

Status
Unique Symb. ID ERR_WP_INTERNAL
Condition Code: 20-005 – Internal MCS Communications Failure
DICOM Printer Sta-

Internal MCS Com- Internal MCS Com- PRINTER DOWN 0-Fatal

munications Failure munications Failure
AA2206_en | 2017-12-12 5–49

Diagnostics
Description This error occurs when the MCS board cannot communicate internally to
any of the devices on the MCS board. MCS declares the error and a log
message is generated
The error can be caused by a failure of any device on the MCS board. The
error will likely result in a service call.
The error clears only when imager power is cycled
If the error persists, call for service
FE Action Install a new MCS board.
Show at DS True

Status
Unique Symb. ID ERR_INTERNAL_MCS_COMMUNICATION_FAILURE
Condition Code: 20-006 – Internal Network Failed to Initialize
DICOM Printer Sta-

Internal Network Fail- Internal Network PRINTER DOWN 0-Fatal

ure Failed to Initialize
Description This error occurs when the DRE cannot initialize its network circuits and
therefore cannot transfer image data. The Machine Control System (MCS)
declares this error and a log message is generated.
The error can be caused by a disconnected or faulty network cable, by a
problem in the network circuits in the DRE, or by a problem in the MCS
board. The error will likely result in a service call.
The error clears only when imager power is cycled
5–50 AA2206_en | 2017-12-12

Diagnostics
FE Action Perform the actions below in sequence. If an action provides a resolution,

do not continue with the other actions.
1. Reseat the network cables on the DRE and MCS board.
2. Install a new DRE motherboard.
3. Install a new MCS board.
Show at DS True

Status
Unique Symb. ID ERR_INTERNAL_NETWORK_INIT
Condition Code: 20-154 – MCS Storage Media Failure

MCS: Internal Com- MCS failed to ELEC DOWN 0-Fatal

munications Failure read/write to the stor-
age media
Description This error occurs when the Machine Control System (MCS) detects an error
while attempting to read from or write to the storage media. The error
clears only when imager power is cycled.
System Impact The imager cannot print films. The spooler can still accept and queue jobs
but new films will not be initiated. Films downstream of the affected sub-
system will be completed; all other films will be reprinted.

1. De-energize then energize the imager.
2. Reimage the software.
3. Install a new solid state drive.
Show at DS True

Status
Unique Symb. ID ERR_MCS_HARDDRIVE_ACCESS
AA2206_en | 2017-12-12 5–51

Diagnostics
Condition Code: 20-155 – MCS Printer Configuration is Incompatible with

Hardware
DICOM Printer Sta-

Incompatible MCS MCS printer configu- ELEC DOWN 0-Fatal

Printer Configura- ration is incompatible
tion for Hardware with model hardware
Description This error occurs when the Machine Control System (MCS) application
reports that the imager configuration is incompatible with the hardware
model information. This is usually because the security key is incorrect or is
not seated/installed properly, or has become non-functional.
Perform the actions below in sequence. If an action provides a resolution,

1. Reseat the KEYLOK.
FE Action 2. Install a new KEYLOK.
Show at DS True

Status
Unique Symb. ID ERR_MCS_INCOMPATIBLE_HARDWARE
Condition Code: 20-156 – Micro Software Version is Incompatible with

MCS Software

Incompatible Soft- One or more micros PRINTER DOWN 0-Fatal

ware Versions have software ver-
Installed sions installed that are
incompatible with the
MCS version
5–52 AA2206_en | 2017-12-12

Diagnostics
Description This error occurs during Machine Control System (MCS) diagnostics when
the MCS determines that the software version of one or more of the
microcontrollers is incompatible with the MCS software version. This error
should only happen when the MCS software is being installed or updated.
The error is cleared when MCS diagnostics passes.
System Impact The imager is unable to print films. The spooler is still able to accept jobs
but new films will not be initiated. Films in progress will not be completed.
FE Action Update the microcontrollers.
Show at DS True

Status
Unique Symb. ID ERR_MCS_INCOMPATIBLE_VERSIONS
Condition Code: 20-209 – Imager Opened During Self Test
DICOM Printer Sta-

Laser Imager Opened Top, Side, or Front PRINTER DOWN 0-Fatal

During Self Test Cover or Door
Opened During Self
Test
Description This error occurs during Machine Control System (MCS) diagnostics when
the imager determines that a cover was opened during the execution of
Self Test. The error clears only when imager power is cycled.
User Action Close the open cover or door, and then restart the imager.
FE Action 1. Check that the following are closed and secured:

• Top cover
• Film supply door and back covers
2. De-energize and then energize the imager.
Show at DS True
AA2206_en | 2017-12-12 5–53

Diagnostics

Status
Unique Symb. ID ERR_MCS_DOOR_OPENED_DURING_SELF_TEST
Condition Code: 20-449 – Processor Filter Maintenance Required
DICOM Printer Sta-

None Processor Filter Main- NORMAL 3-Notify

tenance Required
Description This notification is written to the log when the processor filter mainte-
nance (PFM) sheet count exceeds the PFM sheet count limit.
Note
This notification is shown to the user but is different from other “errors”
because it is a special situation.
User Action Change the filter.
FE Action Change the filter.

Use the service tool to reset the Counts to Filter Change.
Show at DS True

Status
Unique Symb. ID ERR_PFM_REQUIRED
Condition Code: 20-550 – Preventive Maintenance Required
DICOM Printer Sta-

None Preventive Mainte- NORMAL 3-Notify

nance Required
5–54 AA2206_en | 2017-12-12

Diagnostics
Description This notification is written to the log when the preventive maintenance
(PM) sheet count exceeds the preventive maintenance/system cleaning
sheet count limit.
Note
This notification is shown to the user but is different from other “errors”
because it is a special situation.
User Action None
FE Action Perform the PM (including resetting the print count).
Show at DS True

Status
Unique Symb. ID ERR_PM_REQUIRED
Condition Code: 20-700 – Printer in Service Mode
DICOM Printer Sta-

None None N/A 4-Auxiliary
Description This auxiliary code indicates that the imager is in Service Mode.
User Action None

1. Take the imager out of Service Mode: ensure that the service switch is
in the NORMAL position.
2. Install a new MCS board.
Show at DS True
AA2206_en | 2017-12-12 5–55

Diagnostics
DICOM Printer N/A

Status
ATTEN_PRINTERINFO_SERVICEMODE
Note
Unique Symb. ID This is a printer status indication, not an error condition.
Condition Code: 20-701 – Printer Top Cover Open
DICOM Printer Sta-

Description This auxiliary code indicates that the imager top cover or other cover was
opened.
User Action None

1. Check the actuation of all interlock switches.
2. Adjust each interlock switch.
Show at DS True
DICOM Printer N/A

Status
Unique Symb. ID ATTEN_PRINTERINFO_DOOROPEN
Note
This is a printer status indication, not an error condition.
Condition Code: 20-704 – DICOM Offline
DICOM Printer Sta-

5–56 AA2206_en | 2017-12-12

Diagnostics
Description This auxiliary code indicates that the DICOM network connection to the
imager is offline. The user can place the network back online by using the
Web Portal. The code clears when DICOM is back online.
System Impact The system cannot queue new jobs for printing. It can still print jobs
already queued.
User Action None
FE Action Enable the DICOM setting from the Imager Monitor (at the Web Portal).
Show at DS True
DICOM Printer N/A

Status
Unique Symb. ID ATTEN_PRINTERINFO_DICOM_OFFLINE
Note
Condition Code: 20-705 – Restart in Process
DICOM Printer Sta-

Description This auxiliary code indicates that a user-initiated system restart is in pro-
cess. The user should not power the imager off during the startup
sequence but wait for the sequence to complete. The code clears after the
sequence completes.
Note
One of the reasons that the operating system would be restarted is for a
software update procedure.
System Impact The imager cannot print films.
User Action None
FE Action None
Show at DS True
AA2206_en | 2017-12-12 5–57

Diagnostics
DICOM Printer N/A

Status
Unique Symb. ID ATTEN_PRINTERINFO_RESTART
Note
Condition Code: 20-706 – Shutdown Completed
DICOM Printer Sta-

Description This auxiliary code indicates that a user-initiated system shutdown is com-
plete. (The shutdown would have been initiated remotely from the Web
Portal because shutting down the imager at the machine accomplishes the
power-off without initiating a shutdown.) The imager must now be pow-
ered off using the power switch.
When this code is displayed, the imager can be restarted only by using the
power switch to power off and then power on.
System Impact The imager cannot print films.
User Action None
FE Action De-energize the imager.
Show at DS True
DICOM Printer N/A

Status
Unique Symb. ID ATTEN_PRINTERINFO_SHUTDOWN
Note
5–58 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 20-913 – DRE Data Transfer Error Notification
DICOM Printer Sta-

None Image transfer fail- NORMAL 3-Notify

ure. Wrong number of
bytes transferred in
the allotted time-
frame.
Description This notification occurs when the wrong number of pixels is transferred
between the DRE and the MCS board in the allotted time frame. The faulty
image prints. The job fails and the imager attempts to print the image
again.
Note
Code 20-915 is generated when this problem is detected on the third
successive film.
User Action None
FE Action None
Show at DS True

Status
Unique Symb. ID ERR_DATA_TRANSFR_RETRY
Condition Code: 20-915 – DRE Data Transfer Fatal Error Detected
DICOM Printer Sta-

Internal Image Data Image transfer failure ELEC DOWN 0-Fatal

Transfer Failed after multiple attempts.
Wrong number of bytes
delivered in the allotted
timeframe.
AA2206_en | 2017-12-12 5–59

Diagnostics
Description This error occurs when the wrong number of pixels is transferred between
the DRE and the MCS board in the allotted time frame on three successive
films.
A faulty image prints on each failure. Jobs associated with the faulty image
fail, and the imager attempts to print the image again. The error is cleared
when the imager power is cycled.

1. Reseat the DRE and MCS cables.
2. If the error occurs on every print job, replace the MCS board.
3. If the error occurs on a single print job, resend the print job.
Show at DS True

Status
Unique Symb. ID ERR_DATA_TRANSFR_FAIL
Condition Code: 20-919 – DRE Image Render Incomplete
DICOM Printer
Internal Image Data Ren- Image Render did not com- ELEC DOWN 0-Fatal
der Failed plete.
Description This error occurs when image data transfer between the DRE and the MCS
is interrupted and does not complete within a reasonable time. The error is
cleared when the imager power is cycled.
5–60 AA2206_en | 2017-12-12

Diagnostics

If the error occurs on every print job:
1. Update the software if the imager does not have the current release.
2. Replace the MCS board.
3. Replace the Optics assembly.
Show at DS True

Status
Unique Symb. ID ERR_DATA_TRANSFR_FAIL
Condition Code: 21-116 (Upper) or 23-116 (Lower) – Film Pickup Failed
DICOM Printer
Film Jam in Area 1x Film Supply: Film Pickup Failure. FILM TRANS ERR 1-Alert
Film did not lift successfully as
indicated by SOP sensor (S7).
Description This error occurs if after 3 attempts, the imager cannot pick up a sheet of
film as indicated by the exposure transport start-of-page sensor (S7). The
film probably fell back down onto the cartridge. The error is cleared when
a film cartridge is removed and then re-inserted. The failure can be caused
by anything that deals with moving the film from the film cartridge to the
SOP sensor.
System Impact The imager cannot print from the cartridge. The spooler can receive and
queue jobs.
User Action 1. Open the front door.

2. Close the cartridge to prevent film fog.
3. Remove the cartridge from the imager.
4. Remove any loose films from areas 1 or 2.
If areas 1 or 2 do not contain misplaced films, take the film cartridge to
a dark room, open the cartridge cover, remove any misplaced films, and
then close the cartridge cover.
5. Re-insert the film cartridge.
6. Close the front door.
AA2206_en | 2017-12-12 5–61

Diagnostics
Components • S7 (Exposure transport SOP sensor)

• MCS board
• M4 (vacuum pump motor)
• M5 (vacuum valve)
• Suction cups
• Rollers, belts, and gears that transport film to the exposure transport
• Transport motor
• Finger, tubing (wave generator), and tubing
• Power source and electrical harnesses, cables
• Film cartridge -- how it is handled by the customer
FE Action See below
Show at DS True

Status
Unique Symb. ID ERR_UP_FILM_PICKUP_FAIL
Logged for RMS [CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]
FE Actions
Perform the actions below in sequence. If an action provides a resolution, do not
continue with the other actions.
1. Review the Error History File (EHF). The EHF logs the errors and warnings that have
occurred on the imager and when.
2. Check for films lying in the film path and remove any that you find.
5–62 AA2206_en | 2017-12-12

Diagnostics
3. Based on the area of the jammed film, determine which components to check:
Cannot find Check the film • vacuum • film
jammed film pickup compo- pump cartridge/handling
nents that deal • tubing • vacuum valve
with vacuum
• suction • finger tubing
cups (wave generator)
• electrical • worm gear
harness
• MCS board
Film is stuck on Check for • vacuum • film

the cartridge multi-film feeds, pump cartridge/handling
weak vacuum, or • tubing • vacuum valve
Note film cartridge han-
• finger tubing
dling issues
Software v1.4 (wave generator)
reduces the
occurrence of this
issue. If you see this
problem, make sure
the software is at
least v1.4.
Film left the car- Check the film • rollers and • feed roller sensor
tridge but did not transport compo- gears • belts
reach the SOP sen- nents • transport • SOP sensor
sor motor
4. See Known Issues that Cause Film Pickup Issues (below) for the relevant components.
5. Check for any e-rings that may have come off the roller assemblies, causing
misalignment of rollers.
6. Reseat the pickup assembly connectors.
7. Check the exposure transport sensor and replace if needed.
8. Replace the pickup assembly.
See the Adjustments and Replacements for replacement procedures as needed.
Known Issues that Cause Film Pickup Failures
Worm gear: Some pickup assembly worm gears are too short, allowing too much play in the
pickup height. The resulting gap between the worm gear and E-ring lets the gear slide along
the motor shaft and affect the pickup height accuracy.
How to measure: This information was presented in 5700 Service Bulletin

SB6M2037, located on the Service Portal.
Solution: Replace worm gear (SP9G4074). See Adjustments and Replace-

ments.
AA2206_en | 2017-12-12 5–63

Diagnostics
Suction cups: Typically, suction cups will not cause 2X-116 errors. But if a suction cup is not
made correctly, it may be part of what is causing the film not to be picked up properly.
How to check: Visually examine the suction cups with a magnifying glass. Look
at the rim of the suction cups for notches or extruding material.
Solution: Replace the faulty suction cup (SP5F2826). See Adjustments and
Replacements.
Finger tubing (wave generator): The finger tubing is the hose material located between the
suction cups. Its purpose is to separate sheets of film by creating a wave effect on the film. If
the finger tubing is too stiff, it will not allow the suction cups to compress and make a good
seal on the film. This will especially occur if the suction cup also has a flaw.
How to check: Try to compress the finger tubing. Removal of the two finger tub-
ing units can be used as a troubleshooting technique, but the fin-
ger tubing needs to be installed on film pickups. Also, if removing
the finger tubing allows the film to be picked up, the suction cups
could still be part of the problem.
Solution: Replace the finger tubing (SP2G0913). See Adjustments and

Replacements.
Tubing: Any kinks or binds in the vacuum hoses will cause less vacuum or restrict the move-
ment of the film pickup assembly.
How to check: With the film pickup out of the machine, hold a piece of film
under the suction cups and select the appropriate film tray to
apply vacuum to the film pickup. If no or little vacuum, look for
any binding of the vacuum tubing.
Solution: Rerun the tubing or replace it. See Adjustments and Replace-
ments.
5–64 AA2206_en | 2017-12-12

Diagnostics
Vacuum pump: Debris in the diaphragm of the vacuum pump will cause the vacuum to leak
out and not provide a good suction to the film.
How to check: With the film pickup out of the machine, hold a piece of film
under the suction cups and select the appropriate film tray to
apply vacuum to the film pickup. If no or little vacuum, disassem-
ble the vacuum pump and look for any debris on the diaphragm –
remove it and recheck.
Solution: 1. Remove the vacuum pump.

2. Remove the 4 screws holding the black hose manifold to the
pump assembly.
Note
Position the pump with the 4 screws up to prevent loss of the small
plastic valves.
3. Carefully separate the pieces. Inspect the area for small pieces
of debris. Remove any debris.
4. Lift off the 2 valves. Inspect this area for small pieces of debris.
Remove any debris.
5. Re-install the components, and check if the problem is

resolved. If not, replace the vacuum pump (SP9J1034).
AA2206_en | 2017-12-12 5–65

Diagnostics
Film cartridge handling: Issues only occur after a cartridge is opened (when the vacuum is
removed). Once the vacuum is removed, the lid’s ability to keep the film from moving around
in the cartridge and sliding under the lid into the adhesive is greatly reduced. Also, improper
handling and storing of the film cartridge can cause the sheets of film to move within the car-
tridge.
How to check: In the event of an EC116 where a film is found in the adhesive,
you can determine if film handling is the cause by the timing of
the error. The error will occur with the first or second sheet of a
new cartridge, or in the first few sheets of a previously used car-
tridge.
Solution: Remove the jammed film.

Ensure that the customer knows how to store and transport the
film cartridges. Film should be carried and stored flat and face up
(with the label on top).
Condition Code: 21-117 (Upper) or 23-117 (Lower) – Film Pickup Retry

Notification
DICOM Printer Sta-

None Film pickup retry. Film NORMAL 3-Notify

did not lift success-
fully.
Description This notification occurs if the imager fails to pick up a sheet of film as indi-
cated by the SOP sensor.
Note
Code 21-116 is generated on the third successive failed pickup attempt.
User Action None
Show at DS False

Status
Unique Symb. ID ERR_UP_FILM_PICKUP_RETRY
5–66 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 21-118 (Upper) or 23-118 (Lower) – Pickup Failed to Go

Home
DICOM Printer Sta-

Film Supply: Internal Film Supply: Pickup Home FILM TRANS ERR 1-Alert
Hardware Failure Sensor (S3x) failed to sense
the pickup assembly in the
appropriate home or
off-home position.
Description This error occurs if the pickup fails to leave the home position at the begin-
ning of a pickup cycle or fails to reach the home position at the end of a
pickup cycle (as indicated by the pickup home sensor S3x). It can also
occur if the pickup reached home unexpectedly.
This error can indicate a problem with sensor S3x or pickup motor. The
error is cleared when a film cartridge is removed and then re-inserted.
queue jobs.
User Action 1. Close the film cartridge.

2. Remove the cartridge from the imager.
3. Re-insert the film cartridge.
4. If the error persists, call for service.
Components • S3 (Pickup Home sensor)

• M3 (pickup motor)
• MCS board
• Power source
• Cables

2. Check the pickup home sensor and wiring harness, and replace if
needed.
3. Check the pickup motor and wiring harness, and replace if needed.
4. Check that the pickup assembly is operating smoothly. Manually turn
the pickup worm gear to raise and lower the pickup.
5. Install a new pickup assembly.
Show at DS True
AA2206_en | 2017-12-12 5–67

Diagnostics

Status
Unique Symb. ID ERR_UP_PICKUP_HOME
Condition Code: 21-119 (Upper) or 23-119 (Lower) – Film Contact Failure

Film Supply: Internal Film Supply: Film con- FILM TRANS ERR 1-Alert
Hardware Failure tact sensor (S4x)
failed to confirm that
the pickup arm
assembly lowered and
contacted the film
Description This error occurs only while attempting to pick up a film or checking for
film in the cartridge. This error can occur when the contact sensor was
active when the pickup was at home, or when the contact sensor is stuck
on. The most likely cause of the error is a failed contact sensor (S4x).The
error is cleared when a film cartridge is removed and then re-inserted.
queue jobs.

2. Remove the film cartridge from the imager.
3. Re-insert the cartridge.
Components • S4 (Film contact sensor)

• MCS board
• Power source
• Cables

2. Check the film contact sensor and wiring harness, and replace if
needed.
3. Install a new pickup assembly.
Show at DS True
5–68 AA2206_en | 2017-12-12

Diagnostics

Status
Unique Symb. ID ERR_UP_FILM_CONTACT
Condition Code: 21-125 (Upper) or 23-125 (Lower) – Feed Roller Nip

Failure

Film Supply: Internal Film Supply: Feed FILM TRANS ERR 1-Alert
Hardware Failure Roller Sensor (S5x)
failed to detect feed
roller open/closed
position.
Description This error occurs if the feed roller nip sensor (S5x) does not change from
unblocked to blocked when opening or from blocked to unblocked when
closing. The most likely cause is the motor did not turn or the sensor did
not detect the motion.
A film stuck to the cartridge adhesive might cause this error.
The error is cleared when the imager is power cycled.
queue jobs.

2. Remove the film cartridge from the imager.
3. Remove any film that may be stuck to the cartridge adhesive.
4. Re-insert the cartridge.
Components • S5 (Feed roller sensor)

• MCS board
• M1 (feed roller open/close motor)
• Power source
• Cables
AA2206_en | 2017-12-12 5–69

Diagnostics

1. Check the feed roller nip sensor and the wiring harness, and replace if
needed.
2. Check the feed roller nip motor and the wiring harness, and replace if
needed.
Show at DS True

Status
Unique Symb. ID ERR_UP_FEED_ROLLER
Condition Code: 21-139 (Upper) or 23-139 (Lower) – Film

Cartridge—Unable to Read or Write to RF Tag

Film Supply: Unable Film Supply: RF Tag BAD SUPPLY MGZ 1-Alert
to Identify Film Car- Reader failed to Read
tridge or Write RF Tag data
in film cartridge
Description The imager attempts to read the RF tag in the film cartridge at power-up
and when a film cartridge is inserted. It attempts to write a new sheet
count to the tag after a successful film feed. The error is generated if
invalid data is read or if the write fails.
The error is cleared when a film cartridge is removed and then re-inserted.
queue jobs.
User Action Remove and then re-insert the film cartridge. Insert a different film car-
tridge if the error does not clear.
Components • Film cartridge

• RF antenna
• MCS board
• Power source
• Cables
5–70 AA2206_en | 2017-12-12

Diagnostics

1. Insert a different film cartridge.
2. Reseat the RF tag connector at the MCS board.
4. Replace the RF tag antenna board.
Show at DS True

Status
Unique Symb. ID ERR_UP_CANTREAD_RFTAG

Cartridge—Unsupported Media Type

Film Supply: Unsup- Film Supply: Media BAD SUPPLY MGZ 1-Alert
ported Film Type Type in film cartridge
is not supported
Description The imager obtains the media type and CE mark information from the RF
Tag when the film cartridge is loaded or when the imager is powered on.
This error occurs if the imager does not support the type at all.
queue jobs.
User Action The imager has not been configured to use this film type. Try a different
film type or reconfigure the imager.

• RF antenna
• SCP configuration
• MCS board
• Power source
• Cables
AA2206_en | 2017-12-12 5–71

Diagnostics

2. Check the configuration of the security key (KEYLOK) for the accepted
media types.
3. Check the film type being read by the RF tag (Film Tray Data).
Show at DS True

Status
Unique Symb. ID ERR_UP_UNSUPPORTED_MEDIA

Cartridge—Unsupported Media Size
DICOM Printer Sta-

Film Supply: Unsup- Film Supply: Media BAD SUPPLY MGZ 1-Alert
ported Film Size Size in film cartridge
is not supported
Description The imager obtains the media size information from the RF Tag when the
film cartridge is loaded or when the imager is powered on. This error
occurs if the imager does not support the size.
queue jobs.
User Action The imager has not been configured to use this film size. Try a different
film size or reconfigure the imager.

• RF antenna
• SCP configuration
• MCS board
• Power source
• Cables
5–72 AA2206_en | 2017-12-12

Diagnostics

2. Check the film size being read by the RF tag (Film Tray Data).
Show at DS True

Status
Unique Symb. ID Unique Symb. ID: ERR_UP_WRONG_MEDIA_SIZE
Condition Code: 21-175 (Upper) or 23-175 (Lower) – Rollback Failed to

Engage Cartridge
DICOM Printer Sta-

Rollback Failed to Rollback failed to BAD SUPPLY MGZ 1-Alert

Engage Cartridge engage cartridge
Description This error occurs if the rollback mechanism reactivates at the home posi-
tion (S2x) because the rollback mechanism is rotating in place. The rollback
motor is moving (because the home sensor changes state), but it does not
travel toward the open sensor. The most likely cause is a mis-inserted car-
tridge.
The error is cleared when the film supply is closed (as indicated by the sup-
ply drawer interlock switch I1).
queue jobs.
User Action Re-insert the film cartridge. If the error does not clear, insert a different
cartridge.

• S2 (rollback home sensor)
• M6 (rollback motor)
• Roller
• MCS board
• Power source
• Cables
AA2206_en | 2017-12-12 5–73

Diagnostics

1. Check the condition of the film cartridge.
2. Install a different film cartridge.
3. If the problem occurs with a different film cartridge, check that the
cartridge is properly located on the cartridge positioning pucks.
Show at DS True

Status
Unique Symb. ID ERR_UP_ROLLBACK_ENGAGE
Condition Code: 21-177 (Upper) or 23-177 (Lower) – Rollback Home Sensor

Failed to Activate in Specified Time
DICOM Printer Sta-

Rollback Home Sensor (S2x) Rollback Home Sensor BAD SUPPLY MGZ 1-Alert
Failed to Activate in Speci- (S2x) failed to activate
fied Time in specified time
Description This error occurs only when attempting to close a film cartridge. (Note that
an open cartridge operation always closes the cartridge first, before
attempting to open the cartridge.) This error occurs for all rollback close
failure conditions. Rollback home sensor (S2x) failure is the most likely
cause, but the error can also occur from upper rollback motor failure.
ply drawer interlock switch I1), or when imager power is cycled.
queue jobs.
User Action 1. Open the film supply, top cover, and left side panel.
2. Manually close the cartridge to prevent film fogging.
3. Close the film supply.
Components • M6 (rollback motor)

• S2x (rollback home sensor)
• Power source
• Cables
5–74 AA2206_en | 2017-12-12

Diagnostics

1. Check that the rollback assembly is operating smoothly.
2. Check the rollback home sensor and wiring harness and replace if
needed.
3. Check the rollback motor and wiring harness replace if needed.
4. Install a new rollback assembly if needed.
Show at DS True

Status
Unique Symb. ID ERR_UP_FILM_CARTRIDGE_NOT_CLOSE
Condition Code: 21-178 (Upper) or 23-178 (Lower) – Film Cartridge Failed

to Open
DICOM Printer Sta-

Film Cartridge Failed Rollback Home Sensor BAD SUPPLY MGZ 1-Alert
to Open (S2x) failed to deacti-
vate in specified time
Description This error occurs only when attempting to open a film cartridge. This error
occurs if the rollback mechanism movement from its home position
toward open is not confirmed by the rollback home sensor (S2x).
Because no rollback movement was detected, either the rollback motor
failed or the sensor failed.
ply drawer interlock switch I1), or when imager power is cycled.
queue jobs.
User Action Re-insert the film cartridge. If the error does not clear, insert a different
cartridge.
Components • M6 (rollback motor)

• S2x (rollback home sensor)
• Power source
• Cables
AA2206_en | 2017-12-12 5–75

Diagnostics

1. Check that the cartridge is in good condition.
2. Check that the rollback assembly is operating smoothly.
4. Check the rollback motor and wiring harness and replace if needed.
5. Check the rollback home sensor and wiring harness and replace if
needed.
Show at DS True

Status
Unique Symb. ID ERR_UP_ROLLBACK_NOT_LEAVE
Condition Code: 21-624 – Upper Film Cartridge—Bad Densitometer Data
DICOM Printer Sta-

Film Supply: Film Cal- Film Supply: Calibra- CALIBRATION ERR 1-Alert
ibration Failure tion Failed
Description This error occurs when the density readings that come from the calibration
print are not monotonic or the densitometer did not find exactly 21 steps
in the calibration wedge. The most likely cause is fogged or expired film.
queue jobs.
User Action 1. Retry calibration one or more times on the current film cartridge.
2. If the error still occurs, insert a different cartridge.
3. If the error repeats, restart the imager.
5–76 AA2206_en | 2017-12-12

Diagnostics

2. Check the film expiration date.
3. Check for film fogging.
4. Check the processor temperature and adjust if needed.
5. Replace the densitometer.
Show at DS True

Status
Unique Symb. ID ERR_UP_BAD_DENSITOMETER_DATA
Logged for RMS [CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size][TriggerValues=a,b,c,...,u]

[TriggerNotes=Optical Density values, from max to min]
Condition Code: 21-631 – Upper Film Cartridge—Dmin Not Met

ibration Failure - tion failed - Dmin Not
Dmin Outside Target Met
Description The error occurs when the calibration sheet does not have a step density at
or below the required Dmin value. The most likely causes are expired film
or incorrect processor temperature. The error is cleared when a new cali-
bration is initiated or when the film cartridge is removed.
Any cartridge using these calibration results will automatically go into
AIQC-Manual Mode and will continue printing but with reduced range in
achievable densities. A new calibration will be attempted when this car-
tridge is re-inserted.
User Action The minimum density of the film is too high. Calibration results for this
film are outside the normal range but will still be used.
If you do not wish to use these calibration results, perform a new calibra-
tion on this film or try another film cartridge.
AA2206_en | 2017-12-12 5–77

Diagnostics

Show at DS True

Status
Unique Symb. ID ERR_UP_DMIN_NOT_MET

Condition Code: 21-632 – Upper Film Cartridge—Dmax Not Met
DICOM Printer Sta-

ibration Failure - tion failed - Dmax Not
Dmax Outside Target Met
or above the required Dmax value. The most likely causes are expired film
User Action The maximum density of the film is too low. Calibration results for this film
are outside the normal range but will still be used.
5–78 AA2206_en | 2017-12-12

Diagnostics

Show at DS True

Status
Unique Symb. ID ERR_UP_DMAX_NOT_MET

Condition Code: 21-931 – Upper Film Supply Communications Failure
DICOM Printer Sta-

Upper Film Supply: MCS failed to com- ELEC DOWN 0-Fatal

Internal Communica- municate with the
tions Failure Upper Film Supply
after multiple
attempts
Description This error occurs when the Machine Control System (MCS) tries to commu-
nicate with the microcontroller but receives no response after five
attempts.
The error clears only when imager power is cycled.
System Impact The upper film tray will not function properly.
FE Action Replace the MCS board.
Show at DS True

Status
Unique Symb. ID ERR_UP_FILM_SUPPLY_COMMN_FAIL
AA2206_en | 2017-12-12 5–79

Diagnostics
Condition Code: 21-932 – Upper Film Supply Communications Retry
DICOM Printer Sta-

None MCS failed to com- NORMAL 3-Notify

municate with the
Upper Film Supply
Description This notification occurs when the Machine Control System (MCS) tries to
communicate with the microcontroller but receives no response.
Note
Error 21-931 is generated when this problem is detected on the fifth
successive failed communication attempt.
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ID ERR_UP_FILM_SUPPLY_COMMN_RETRY
Condition Code: 23-624 – Lower Film Cartridge—Bad Densitometer Data
DICOM Printer Sta-

ibration Failure tion Failed
Description This error occurs when the density readings that come from the calibration
print are not monotonic or the densitometer did not find exactly 21 steps
in the calibration wedge. The most likely cause is fogged or expired film.
queue jobs.
5–80 AA2206_en | 2017-12-12

Diagnostics
User Action 1. Retry calibration one or more times on the current film cartridge.
2. If the error still occurs, insert a different cartridge.
3. If the error repeats, restart the imager.

3. Check for film fogging.
Show at DS True

Status
Unique Symb. ID ERR_LOW_BAD_DENSITOMETER_DATA

Condition Code: 23-631 – Lower Film Cartridge—Dmin Not Met
DICOM Printer Sta-

ibration Failure - tion failed - Dmin Not
Dmin Outside Target Met
or below the required Dmin value. The most likely causes are expired film
AA2206_en | 2017-12-12 5–81

Diagnostics
User Action The minimum density of the film is too high. Calibration results for this
film are outside the normal range but will still be used.

Show at DS True

Status
Unique Symb. ID ERR_LOW_DMIN_NOT_MET

Condition Code: 23-632 – Lower Film Cartridge—Dmax Not Met

ibration Failure - tion failed - Dmax Not
Dmax Outside Target Met
or above the required Dmax value. The most likely causes are expired film
User Action The maximum density of the film is too low. Calibration results for this film
are outside the normal range but will still be used.
5–82 AA2206_en | 2017-12-12

Diagnostics

Show at DS True

Status
Unique Symb. ID ERR_LOW_DMAX_NOT_MET

Condition Code: 23-931 – Lower Film Supply Communications Failure
DICOM Printer Sta-

Lower Film Supply: MCS failed to com- ELEC DOWN 0-Fatal

Internal Communica- municate with the
tions Failure Lower Film Supply
after multiple
attempts
attempts.
System Impact The lower film tray will not function properly.
Show at DS True

Status
Unique Symb. ID ERR_LOW_FILM_SUPPLY_COMMN_FAIL
AA2206_en | 2017-12-12 5–83

Diagnostics
Condition Code: 23-932 – Lower Film Supply Communications Retry
DICOM Printer Sta-


municate with the
Lower Film Supply
Note
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ID ERR_LOW_FILM_SUPPLY_COMMN_RETRY
Condition Code: 25-931 – RF Tag Communications Failure
DICOM Printer Sta-

RF Tag Communica- MCS failed to com- ELEC DOWN 0-Fatal

tions Failure municate with the RF
Tag
attempts.
5–84 AA2206_en | 2017-12-12

Diagnostics
Show at DS True

Status
Unique Symb. ID ERR_RFTAG_COMMN_FAIL
Condition Code: 25-932 – RF Tag Communications Retry
DICOM Printer Sta-


municate with the RF
Tag
Note
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ID ERR_RFTAG_COMMN_RETRY
AA2206_en | 2017-12-12 5–85

Diagnostics
Condition Code: 26-302 – Vertical Transport Feed Roller Nip Failure
DICOM Printer Sta-

Film Jam in Area 2 Vertical Transport: FILM JAM 1-Alert

Feed Roller Sensor
(S6) failed to detect
vertical transport roller
open/closed position
Description This error occurs if the vertical transport roller nip sensor (S6) does not
change from unblocked to blocked when opening, or from blocked to
unblocked when closing. The most likely cause is that the motor did not
turn or the sensor did not detect the motion.
The error is cleared by opening and closing the top cover.
User Action Clear the jam.

1. Check and reseat the cables.
2. Check the nip roller sensor and replace if needed.
3. Check the nip roller motor and replace if needed.
Show at DS True

Status
Unique Symb. ID ERR_VERTICAL_TRANSPORT_NIP
5–86 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 26-325 – Jam Entering Exposure Transport
DICOM Printer Sta-

Film Jam in Area 2 Film Jam Entering FILM JAM 1-Alert

Exposure Transport
from accumulator:
SOP sensor (S7) failed
to detect film leading
edge
Description This error occurs if the leading edge (as determined by film direction) is not
detected in time at the Start of Page (SOP) sensor (S7) when coming from
the accumulator.
The error is cleared when the top cover is opened and then closed.

1. Check the SOP sensor.
2. Replace the exposure transport.
Show at DS True

Status
Unique Symb. ID ERR_ENTERING_EXPOSURE_JAM
Condition Code: 26-326 – Jam Exiting Exposure Transport to Processor
DICOM Printer Sta-

Film Jam in Area 2 or Film Jam Exiting Expo- FILM JAM 1-Alert
3 sure Transport to Pro-
cessor: SOP sensor
film trailing edge
AA2206_en | 2017-12-12 5–87

Diagnostics
Description This error occurs if the trailing edge (as determined by film direction) is not
detected at the Start of Page (SOP) sensor (S7) after the film has entered
the exposure transport area from the accumulator on its way to the pro-
cessor. The error is cleared when the film supply is opened then closed.

1. Check the SOP sensor.
2. Replace the exposure transport.
Show at DS True

Status
Unique Symb. ID ERR_EXITING_EXPOSURE_JAM
Condition Code: 26-543 – Jam Prior to Densitometer

Film Jam in Area 3 Film Jam Prior to Den- FILM JAM 1-Alert
sitometer: Film at
Densitometer sensor
film leading edge
Description This error occurs if the leading edge is not detected at the film-at-densi-
tometer sensor (S8) after the film leaves the exposure area.
The error is cleared when the imager top cover is opened then closed.
When this error occurs, the processor stops rotating and the heater is
turned off. All films in the imager will be marked bad and then automati-
cally reprinted.
but new films will not be initiated. All other films will be reprinted.
5–88 AA2206_en | 2017-12-12

Diagnostics

FE Action If clearing the jam does not correct the problem or if the problem recurs, it
could be caused by a burr or a buildup of film residue on the cooling plate.
1. Check the exposure transport and the film path to the densitometer for
debris.
3. Clean the cooling section.
4. Check the felt and diverter cleanliness and positioning.
Show at DS True

Status
Unique Symb. ID ERR_PRE_DENSITOMETER_JAM
Condition Code: 26-544 – Jam at Densitometer
DICOM Printer Sta-

Film Jam in Area 3 Film Jam at Densi- FILM JAM 1-Alert

tometer: Film at Den-
sitometer sensor (S8)
failed to detect film
trailing edge
Description This error occurs if the trailing edge is not detected at the film-at-densi-
tometer sensor (S8) as the film exits the densitometer. The error is cleared
when the imager top cover is opened then closed.
When this error occurs, the processor stops rotating and the heater is
turned off. All jobs in the imager will be marked bad and then automati-
cally reprinted.
but new films will not be initiated. All other films will be reprinted.
AA2206_en | 2017-12-12 5–89

Diagnostics

1. Check for too many films in the exit tray (this can prevent films from
exiting completely).
2. Check for debris in the exit roller area.
4. Clean the cooling section.
5. Clean the exit rollers.
6. Check the felt and diverter cleanliness and positioning.
Show at DS True

Status
Unique Symb. ID ERR_DENSITOMETER_JAM
Condition Code: 26-931 – Film Transport Communications Failure
DICOM Printer Sta-

RF Tag Internal Com- MCS failed to com- ELEC DOWN 0-Fatal

munications Failure municate with the
Filmpath micro after
multiple attempts
attempts.
Show at DS True
5–90 AA2206_en | 2017-12-12

Diagnostics

Status
Unique Symb. ID ERR_FILMPATH_COMMN_FAIL
Condition Code: 26-932 – Film Transport Communications Retry
DICOM Printer Sta-


municate with the
Filmpath micro
Note
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ID ERR_FILMPATH_COMMN_RETRY
Condition Code: 27-123 – Polygon Motor Error

Optics: Internal Polygon fails to rotate ELEC DOWN 0-Fatal

Hardware Failure at desired speed.
AA2206_en | 2017-12-12 5–91

Diagnostics
Description This error occurs when the polygon speed measured by the optics module
microcontroller is out of range. The error clears only when imager power is
cycled.

1. Reseat the optics cables to the MCS board.
2. Reimage with the latest software.
3. Replace the optics.
Show at DS True

Status
Unique Symb. ID ERR_SPINNER_ERROR
Logged for RMS [TriggerValues=a][TriggerNotes=Polygon Speed]
Condition Code: 27-601 – Invalid Power Monitor Offset

Optics: Calibration Optics Calibration ELEC DOWN 0-Fatal

Failed Failed. Power Moni-
tor Offset outside
valid range.
Description This error occurs when the polygon speed measured by the optics module
microcontroller is out of range. The error clears only when imager power is
cycled.
5–92 AA2206_en | 2017-12-12

Diagnostics

Show at DS True

Status
Unique Symb. ID ERR_INVALID_POWER_MONITOR_OFFSET
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Power Monitor Offset:

value, limits]
Condition Code: 27-604 – Unable to Adjust Laser Dynamic Range
DICOM Printer Sta-

Optics: Calibration Optics calibration ELEC DOWN 0-Fatal

Failed failed to adjust Laser
Dynamic Range
within limits
Description This error occurs when the laser dynamic range measured by the optics
calibration and diagnostics is outside the predefined valid range after five
successive adjustment attempts.
The error clears when a calibration is requested or when imager power is
cycled.

AA2206_en | 2017-12-12 5–93

Diagnostics
Show at DS True

Status
Unique Symb. ID ERR_CANT_ADJUST_LASER_DYNAMIC_RANGE
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Dynamic Range:

value, limits]
Condition Code: 27-607 – Optics Maximum Laser Power Outside Valid

Range
DICOM Printer Sta-

Optics: Calibration Optics calibration ELEC DOWN 0-Fatal

Failed detected Optics Max-
imum Power outside
valid range
Description This error occurs when the maximum laser power measured by the options
calibration and diagnostics is outside the predefined valid range.
The error clears when a calibration is requested or when imager power is
cycled.

Show at DS True

Status
5–94 AA2206_en | 2017-12-12

Diagnostics
Unique Symb. ID ERR_OPTICS_MAX_LASER_POWER
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Power: value, lim-

its]
Condition Code: 27-608 – Invalid Laser Dynamic Range

None Optics calibration NORMAL 3-Notify

detected laser
dynamic range
approaching pre-
defined limits
Description This notification occurs when the laser dynamic range has been adjusted
and its value is within 10 % of the upper or lower limit of the adjustment
range.
User Action None
FE Action None. This is a log notification only.
Show at DS False

Status
Unique Symb. ID ERR_OPTICS_LASER_DYNAMIC_RANGE_NEAR_LIMIT
Condition Code: 27-609 – Optics Maximum Laser Power Approaching

Limit
DICOM Printer Sta-

None Optics calibration NORMAL 3-Notify

detected Optics Max-
imum Power
approaching limit
AA2206_en | 2017-12-12 5–95

Diagnostics
Description This notification occurs when the maximum laser power measured by the
optics calibration and diagnostics is approaching the predefined valid limit.
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ID ERR_OPTICS_MAX_LASER_POWER_NEAR_LIMIT
Condition Code: 27-611 – Optics Laser Gain Adjustment Failed
DICOM Printer Sta-

Optics: Internal Hard- Optics calibration ELEC DOWN 0-Fatal

ware Failure laser power gain
adjustment failed
Description The laser power gain is measured using a voltage on the laser driver. This
error occurs when the laser driver voltage cannot be adjusted to within
limits by the optics calibration after 20 successive attempts.

Show at DS True

Status
5–96 AA2206_en | 2017-12-12

Diagnostics
Unique Symb. ID ERR_OPTICS_LASER_GAIN_FATAL_ERROR
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Voltage: value,

limits]
Condition Code: 27-646 – Start of Page Error
DICOM Printer Sta-

Optics: Internal Hard- Optics hardware ELEC DOWN 0-Fatal

ware Failure failed to report start
of page although
Start of Page sensor
(S7) detected film
Description This error occurs if the optics hardware did not report the start of page
condition even though the Start of Page (SOP) sensor (S7) did indicate the
leading edge of the film was detected. The image is likely blank but the
film is not jammed and can likely be transported out of the imager suc-
cessfully.

Show at DS True

Status
Unique Symb. ID ERR_START_OF_PAGE
AA2206_en | 2017-12-12 5–97

Diagnostics
Condition Code: 27-650 – Exposure Timeout Error

Optics: Internal Image Exposure time ELEC DOWN 0-Fatal

Hardware Failure out failure – multiple
successive timeouts
Description This error occurs when the image exposure does not complete in the
required time for three successive films. The error is cleared when imager
power is cycled.
FE Action Replace the optics.
Show at DS True

Status
Unique Symb. ID ERR_EXPOSE_TMO_FAIL
Condition Code: 27-651 – Exposure Timeout Notification
DICOM Printer Sta-

None Image Exposure NORMAL 3-Notify

timed out, job will be
reprinted
Description This notification occurs when the image exposure does not complete in
the required time. The faulty image reprints. The job fails and is temporar-
ily placed in the undelivered queue, and then is rescheduled for delivery.
Error 27-650 is generated if this problem is detected on three successive
films.
User Action None
5–98 AA2206_en | 2017-12-12

Diagnostics
FE Action None
Show at DS False

Status
Unique Symb. ID ERR_EXPOSE_TMO_RETRY
Condition Code: 27-931 – Optics Communications Failure
DICOM Printer Sta-

Optics Communica- MCS failed to com- ELEC DOWN 0-Fatal

tions Failure municate with the
Optics (BMP) micro
after multiple
attempts
attempts.
Show at DS True

Status
Unique Symb. ID ERR_OPTICS_COMMN_FAIL
AA2206_en | 2017-12-12 5–99

Diagnostics
Condition Code: 27-932 – Optics Communications Retry
DICOM Printer Sta-


municate with the
Optics (BPM) micro
Note
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ID ERR_OPTICS_COMMN_RETRY
Condition Code: 28-501 – Processor RTD Short Circuit
DICOM Printer Sta-

Processor: Internal Short in RTD circuit PROC DOWN 0-Fatal

Hardware Failure
Description This error can occur for many electromechanical reasons: The Resistance
Temperature Detector (RTD) and connector leads are touching, a
drum-slip-ring failure, condensation (cold machine in warm environment),
a failed component in analog-to-digital conversion circuitry on the proces-
sor board, and so forth.
5–100 AA2206_en | 2017-12-12

Diagnostics

1. Reseat the processor drum cables to the MCS board.
2. Check the RTD values.
3. Replace the processor drum.
Show at DS True

Status
Unique Symb. ID ERR_PROCESSOR_RTD
Logged for RMS [TriggerValues=a,b][TriggerNotes=RTD zone number, temperature in

degrees C]
Condition Code: 28-509 – Processor Failed to Complete Warm-Up
DICOM Printer Sta-

Processor Warm-up Processor failed to PROC DOWN 0-Fatal

Failure warm up in the speci-
fied time
AA2206_en | 2017-12-12 5–101

Diagnostics
Description There are three primary causes for this error:

1. The processor-measured temperature has not locked into ±0.15 °C of
the set point for at least 20 seconds before the end of the warm-up
time allotted. The processor electronics have failed. For this case, the
allotted time for warm-up will expire. (Resolution: Replace the board.)
2. There was a failure to heat or the warm-up rate was too slow (< or =
3 °C per minute). For this case, the failed SSR status bit should be set.
Either the solid-state relay (SSR) or mechanical power relay has failed.
(Resolution: Replace the board.)
3. The environment may be too cold or the power source may be under-
rated. (Resolution: Repeat the warm-up cycle.)
The allotted time is calculated from the initial processor drum temperature.

2. Reimage with the latest system software.
Show at DS True

Status
Unique Symb. ID ERR_PROCESSOR_WARMUP

degrees C]
5–102 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 28-510 – Processor RTD Open Circuit
DICOM Printer Sta-

Processor: Internal Processor detected a PROC DOWN 0-Fatal

Hardware Failure sudden change to
infinite resistance in
the RTD circuitry
Description This error likely occurred in conjunction with the overheat error. The most
likely cause is an opening in the RTD circuit (RTD fractured, drum slip ring
failure, wiring harness disconnected).

Show at DS True

Status
Unique Symb. ID ERR_PROCESSOR_RTD_OPEN

degrees C]
Condition Code: 28-551 – Processor Heater Failure
DICOM Printer Sta-

Processor Heater Fail- Processor failed to PROC DOWN 0-Fatal

ure warm up when
heater turned on
AA2206_en | 2017-12-12 5–103

Diagnostics
Description There are three primary causes for this error:

1. The processor-measured temperature has not locked into ±0.15 °C of
the set point for at least 20 seconds before the end of the warm-up
time allotted. The processor electronics have failed. For this case, the
allotted time for warm-up will expire. (Resolution: Replace the board.)
2. There was a failure to heat or the warm-up rate was too slow (< or =
3 °C per minute). For this case, the failed SSR status bit should be set.
Either the solid-state relay (SSR) or mechanical power relay has failed.
(Resolution: Replace the board.)
3. The environment may be too cold or the power source may be under-
rated. (Resolution: Repeat the warm-up cycle.)
The allotted time is calculated from the initial processor drum temperature.

Show at DS True

Status
Unique Symb. ID ERR_PROCESSOR_HEATER

degrees C]
Condition Code: 28-554 – Over Temperature Errors
DICOM Printer Sta-

Processor Over Tem- Processor Over Tem- PROC DOWN 0-Fatal

perature perature
5–104 AA2206_en | 2017-12-12

Diagnostics
Description This error occurs if the measured temperature is approximately 148 °C or

greater. If there is no corresponding “Processor Open Circuit Error,” then
the likely cause is a solid-state relay (SSR) that cannot turn off. The soft-
ware shuts power off to the drum, but the redundant safety feature of the
thermal circuit breaker in the drum may also trip (the drum thermal circuit
breaker must be manually reset).

Show at DS True

Status
Unique Symb. ID ERR_OVER_TEMP_ERRORS

degrees C]
Condition Code: 28-931 – Processor Communications Failure
DICOM Printer Sta-

Processor Communi- MCS failed to com- ELEC DOWN 0-Fatal

cations Failure municate with the
Processor micro after
multiple attempts
AA2206_en | 2017-12-12 5–105

Diagnostics
attempts.
Show at DS True

Status
Unique Symb. ID ERR_PROCESSOR_COMMN_FAIL
Condition Code: 28-932 – Processor Communications Retry
DICOM Printer Sta-


municate with the
Processor micro
Note
User Action None
FE Action None
Show at DS False
5–106 AA2206_en | 2017-12-12

Diagnostics

Status
Unique Symb. ID ERR_PROCESSOR_COMMN_RETRY
Condition Code: 29-924 – Densitometer Failed Offset Reading Diagnostics
DICOM Printer Sta-

Densitometer: Inter- Densitometer offset ELEC DOWN 0-Fatal

nal Diagnostic Failure reading out of range
with light source off
Description During a calibration print and during densitometer diagnostics, a reading

from the density sensor is taken with the light source turned off. The error
occurs if the microcontroller reports the reading out of range.

1. Reseat the densitometer cables to the MCS board.
Show at DS True

Status
Unique Symb. ID ERR_DENSITOMETER_OFFSET_LIGHT_OFF
Logged for RMS [TriggerValues=a, b, c, d][TriggerNotes=Density Reference, Density Offset,

Fiducial Reference, Fiducial Offset]
AA2206_en | 2017-12-12 5–107

Diagnostics
Condition Code: 29-925 – Densitometer Reference Reading Failed

Diagnostics
DICOM Printer Sta-

Densitometer: Inter- Densitometer refer- ELEC DOWN 0-Fatal

nal Diagnostic Failure ence reading out of
range with light
source on
Description During both a calibration print and densitometer diagnostics, a reading

from the density sensor is taken with the light source turned on. This error
occurs when the reading is out of range.
Note
Code 29-945 is generated when this reading is nearing the range limit.

1. Reseat the densitometer cables to the MCS board.
Show at DS True

Status
Unique Symb. ID ERR_DENSITOMETER_REFERENCE_LIGHT_ON
Logged for RMS [TriggerValues=a, b, c, d][TriggerNotes=Density Reference, Density Offset,

Fiducial Reference, Fiducial Offset]
5–108 AA2206_en | 2017-12-12

Diagnostics
Condition Code: 29-931 – Densitometer Communications Failure
DICOM Printer Sta-

Densitometer Com- MCS failed to com- ELEC DOWN 0-Fatal

munications Failure municate with the
Densitometer micro
after multiple
attempts
attempts.
Show at DS True

Status
Unique Symb. ID ERR_DENSITOMETER_COMMN_FAIL
Condition Code: 29-932 – Densitometer Communications Retry
DICOM Printer Sta-


municate with the
Densitometer micro
AA2206_en | 2017-12-12 5–109

Diagnostics
Note
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ID ERR_DENSITOMETER_COMMN_RETRY
Condition Code: 29-945 – Densitometer Reference Reading Diagnostics

Warning

None Densitometer refer- NORMAL 3-Notify

ence reading out-
side of optimal range
with light source on
Description During both a calibration print and densitometer diagnostics, a reading

from the density sensor is taken with the light source turned on. This noti-
fication occurs when the reading is outside of the optimal range
(approaching the range limit).
Note
Code 29-925 is generated when this reading is over the range limit.
User Action None
FE Action None
Show at DS False
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Diagnostics

Status
Unique Symb. ID ERR_DENSITOMETER_OFFSET_LIGHT_ON_NOTICE
Condition Code: 36-931 – Local Panel Communications Failure
DICOM Printer Sta-

Local Panel Internal MCS failed to com- ELEC DOWN 0-Fatal

Communications municate with Local
Failure Panel after multiple
attempts
attempts.
System Impact The display screen will not display correct data.
Show at DS True

Status
Unique Symb. ID ERR_UI_COMMN_FAIL
Condition Code: 36-932 – Local Panel Communications Retry


municate with Local
Panel
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Diagnostics
Note
Code 36-931 is generated when this problem is detected on the fifth
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ID ERR_UI_COMMN_RETRY
Condition Code: 36-935 – Local Panel Not Receiving Communications
DICOM Printer Sta-

Local Panel: No Com- Local Panel not receiv- NORMAL 2-Warning

munications from ing communications
MCS from MCS
Description This error occurs when the display screen does not receive communications
from the Machine Control System (MCS). The display screen waits for 50
seconds, and then attempts to invoke communications from the MCS.
After an additional 10 seconds, if the display screen has not received MCS
communications, this error displays on the display screen.
The error clears when the display screen detects MCS communications.
Note
Code 36-935 is a general error that might be caused by several different
factors and the description of the error might be misleading. This error is
rarely associated with the control panel (local panel) and when the error
occurs, all communication to the imager sub-systems stops.
System Impact Unknown. If the system is down, the imager is not able to print films. If the
problem is limited to communications, the imager may still be able to print
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Diagnostics

1. Reseat the local panel/display screen cables to the MCS board.
2. Check communications between the DRE and the MCS board.
3. Reimage the system software.
Show at DS True

Status
Unique Symb. ID ERR_UI_MCS_COMMN_FAIL
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Diagnostics
Film Jam Areas
1 2
4
H241_0002DC
Callout Jam Clear Area Description
1 A1U Upper film supply
2 A1L Lower film supply
3 A2 Film path
4 A3 Processor/densitometer
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Diagnostics
Interlock Areas
H241_0002DC
Callout Interlocks Description
1 I1 Film supply
2 I2 Left cover
3 I3 Top cover
4 I4 Filter cover
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Diagnostics
Roller Knobs
H241_0002DC
Callout Description
1 Exit roller
2 Processor drum
3 Exposure transport
4 Upper rollback knob (manual)
5 Vertical transport
6 Lower rollback knob (manual)
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Diagnostics
Film Path
AA2206_en | 2017-12-12 5–117

Diagnostics
Sensor Locations
3
2
1
5
6
7
8
H241_0002DC
Callout Sensor Description
1 S3(U/L) Pickup home
2 S8 Densitometer
3 S4(U/L) Film contact (Pickup)
4 S7 Start of Page (SOP, exposure transport)
5 S5(U/L) Feed roller nip open/close
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Diagnostics
Callout Sensor Description
6 S2(U/L) Rollback home
7 S1(U/L) Film cartridge
8 S6 Vertical transport nip open/close
AA2206_en | 2017-12-12 5–119

Diagnostics
Clear Film Jam in Area 1 – Error Code 116 (Portal code

21116/23116)
1. If the Pause symbol is on, press it and wait until it goes off.
2. Open the film supply door and remove the film cartridge from the imager.
3. Look in Area 1 (the upper or lower film supply) and Area 2 (Film Path) and remove
any film. Access this area from the front of the imager through the film supply.
4. If you have not found the jammed film, remove the left cover:
H241_0042ACA
H241_0042AC
a. Remove the top cover.

b. Turn the knurled knobs (1, 2) by hand.
5. Check for any jammed film. Remove any loose film.
6. If you have not found the jammed film, take the film cartridge to a dark room and
carefully pull back the cartridge cover. Remove any misplaced films and then replace
the cover.
7. Reinsert the film cartridge in the imager.
8. Reinstall/close the covers.
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Diagnostics

26302)
2. Remove the left cover:
H241_0042ACA
H241_0042AC

c. Turn the knurled knobs (1, 2) by hand.
3. Look for and remove any jammed film:
a. Remove the film cartridge, and check for any misplaced film in the imager.
b. Remove any loose film near, in, or partially in the cartridge.
AA2206_en | 2017-12-12 5–121

Diagnostics
c. If the film is not loose, carefully turn the exposure transport knob (1) and the
vertical transport knob (2) clockwise to remove the film from the rollers:
H241_0002DC
d. Reinsert the film cartridge in the imager.

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Diagnostics

26325)
H241_0042ACA
H241_0042AC

3. Reach into Area 2 and remove any film.
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Diagnostics
4. If the film is not loose, carefully turn the exposure transport knob (1) and the vertical
transport knob (2) clockwise to remove the film from the rollers.
H241_0002DC
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Diagnostics
Clear a Film Jam in Area 2 or 3 – Error Code 326 (Portal

code 26326)
H241_0042ACA
H241_0042AC

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Diagnostics
3. Rotate the processor drum (1) and exit roller (2) knobs clockwise until a film exits the
imager.
H241_0002DC
4. If a film does not exit:

a. Reach into Area 2 and remove any film.
b. If the film is not loose, carefully turn the exposure transport knob (1) and the
vertical transport knob (2) clockwise to remove the film from the rollers.
H241_0002DC
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Diagnostics
Film Jam in Area 3 – Error Code 543 or 544 (Portal code

26543 or 26544)
2. Remove any film that is jammed in the exit tray.
3. Remove the top cover and remove any films.
4. If you have not found any jammed film, remove the left cover:
H241_0042ACA
H241_0042AC

b. Turn the knurled knobs (1, 2) by hand.
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Diagnostics
5. Rotate the exit roller knob (1) clockwise until a film exits the imager.
H241_0002DC
6. Pivot the heat shield (1) open and check for jammed film in the processor drum (2)
area.
2
1
H221_6034GCA
H221_6034GC
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Diagnostics
7. If necessary, carefully rotate the processor drum knob (1) clockwise and remove any
film.
H241_0002DC
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Diagnostics
Functions of the MCS Board Test Points, Jumpers, and

Switches
Figure 22: Machine Control System (MCS) Board
Table 18: LEDs, Jumpers, and Switches on the MCS Board
Item Function Status
LED1 Config Off = normal (On for a short time after reset)
LED2 Heater on Blinking = normal operation
LED3 CPU “OK” Blinking = normal operation
LED4 Interlocks satisfied On = all interlocks closed
LED5* Cartridge detect (lower) • Off = cartridge detected

• On = no cartridge
LED6* Pickup home (lower) On = pickup at home position
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Diagnostics
LED7* Film contact (lower) • Off = sensor actuated by film (detected)

• On = sensor did not detect any film
LED8* Nip home (lower) On = film transport nip roller at home position
LED9* SOP Blinks briefly when film is first detected by SOP

sensor. Does not stay in steady state.
LED10* Cartridge detect (upper) • Off = cartridge detected

• On = no cartridge
LED11* Rollback closed (lower) On = rollback at home position
LED12 Spare 1 Not used
LED13* Nip home (upper) On = film transport nip roller at home position
LED14* Not used N/A
LED15 Not used N/A
LED 16* Pickup home (upper) On = pickup at home position
LED 17* Film contact (upper) • Off = sensor actuated by film (detected)
• On = sensor did not detect any film
LED 18 Lower RF tag selected On = software selected the lower RF tag circuitry
(It does not mean that the software is currently
reading the tag.)
LED 19 Upper RF tag selected On = software selected the upper RF tag circuitry
(It does not mean that the software is currently
reading the tag.)
LED 20* Rollback closed (upper) On = rollback at home position
LED 21* Vertical nip home On = vertical film transport nip roller at home posi-
tion
Important
During normal operation, jumpers should be off so that LEDs and optical sensors do not fog
film.
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Diagnostics
JP1 Force sensors on • Jumper off = normal operation

• Jumper on = troubleshooting
JP2 Enable LEDs
SW1 Service switch • Norm = normal operation

• Serv = Service Mode
PB1 Reset Performs hard reset of board when pressed (same

as a power cycle)
CONFIG1 Configuration jumper 1 Not used
CONFIG2 Configuration jumper 2 Not used
* Indicates that LED is always off during normal operation. Jumpers on JP1 and JP2 are used to force the sensor/LED
condition for troubleshooting.
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Diagnostics
Motor Positions and Sensor States

Description Home/Default Limit/Sensed Position
M3x – Pickup drive motor Home = up Limit = cassette bottom
S3*– Pickup home sensor Blocked = pickup home Unblocked = pickup not home
S4a – Film contact sensor (also Blocked = pickup not contacting Unblocked = pickup contacting
used for film out detect) film film
S2a – Rollback home sensor Blocked = rollback home Unblocked = rollback not home
Rollback motor Home = cartridge closed Limit = cartridge open
Feed roller nip open/close Home = feed roller open Limit = feed roller closed
motor
Feed roller nip drive motor Off On
Vacuum pump Off On
S5a – Feed roller home sensor Blocked = feed roller up Unblocked = feed roller down
S1a – Cartridge detect sensor Blocked = cartridge not present Unblocked = cartridge present
S6 – SOP sensor No film detected Film detected
Exposure transport motor Off On
Polygon spinner motor Lock signal low = spinner up to Lock signal high = spinner not up
speed to speed
Film processor motor (continu- N/A N/A

ous)
S7 – Densitometer film sensor Unblocked = no film at sensor Blocked = film at sensor
* There are separate upper (U) and lower (L) sensors
Related topics:
Sensor Locations
AA2206_en | 2017-12-12 5–133

Diagnostics
System Log Types

The service tool includes eight logs.
Log Function
Application Log Records the events controlled and monitored by all system software
applications and subsystems
Audit Log Records who has been on the machine
DICOM Log A log of network (DICOM) subsystem events filtered from the Appli-
cation Log. The network subsystem is part of the MIM (DRE) applica-
tion.
Error History Records all error events. The log contains lists of errors:
• Recent Errors, that lists the last 50 errors that occurred
• Current, that lists the errors since the error counter was reset
• Lifetime, that lists all errors since the imager was installed
IIS (Internet Informa- Records all attempts to connect to the Web site server
tion Server) Log
NT Event Log (Appli- Records WINDOWS events for software applications

cation)
NT Event Log (System) Records WINDOWS events for system software
Print Delivery Log A log of all delivery and SDS Server subsystem events filtered from
the Application Log. The subsystems are part of the MIM application.
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Diagnostics
Error History Review

The logs that are available through the service tool can help you troubleshoot system
errors. By using a combination of logs, searches, and filters, you can see the sequence of
events that led up to the error along with the detailed information.
The following is an example of an error troubleshooting sequence:
1. Connect your laptop to the imager and use Secure Link client software to access the
service tool.
2. View the Error History log (or search the saved Error History log) to find when an
error last occurred or how many times it occurred.
3. Access the Application log or the NT Event log and set a date range for the error that
you are troubleshooting.
4. Set the basic filter to show only error events.
5. Set the advanced filter to show only errors that contain a particular text string.
AA2206_en | 2017-12-12 5–135

Diagnostics
Application Log
The Application log is the most comprehensive system log. The NT Event logs, DICOM log,
and Print Delivery log are all filtered variations of the Application log. The Application
log is the preferred log to begin filtering information from because it contains the most
data per record.
Access the Application Log

Prerequisites:
1. Select Logs > Application Log from the main menu of the service tool.
A blank log screen with a Log Retrieval window displays.
2. Use the Log Retrieval window to locate the log data to view:
• If you know the approximate time when the event occurred, select
View Log With Time Range and enter a Start and End Time.
• To view the log of an event when the event is occurring, select View Active Log.
5–136 AA2206_en | 2017-12-12

Diagnostics
3. Click OK.
The retrieved log displays.
4. Click Options to display a screen of the columns of the log.
You can use this screen to choose the data fields you want to view or decrease the
width of the log.
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Diagnostics
5. To decrease the log to a usable width, clear the check boxes of the columns in the
display field that you do not want to view.
Note
You can also decrease or increase the column width in the log by clicking the lines between
the columns and dragging the column left or right.
6. Click OK.
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Diagnostics
Log Keying Functions

Note
Your computer must have Log Viewer software to view the logs.
Button Function
Start Displays parameters for retrieving a new log. The Log Retrieval screen
displays.
• If you know the approximate time when an error occurred, select
View Log With Time Range, type a Start and End Time, and then
click OK:
• To view the log during the time an event occurs, select
View Active Log, and then click OK:
Stop Stops the loading process while a log is loading
Load Loads a log from a saved .xml or .KFC-log file on your computer
Save Saves a log to a folder to your computer
? Opens the Help screen
Options Displays a screen of the log columns available for viewing.

Select the name of each column you want to view in the log, and then
click OK to display the log.
Find Searches for a string in the log that you can identify by words or num-
bers, for example, a condition code
Find Next Locates the next instance of the string that you entered from the Find
operation
Display Filter Filters the log to decrease the amount of log data for analytical use.
Related topics:
How to Filter Logs
AA2206_en | 2017-12-12 5–139

Diagnostics
Contents of the Log

Each line of the log documents an event. Each event has 18 columns of information. Only
five of the columns, listed below, are useful for diagnostics by field service personnel. The
other data is for use by Software Engineering.
Column Title Function
Event Type Provides the same information in the Level column—the level pro-
vided for the event. The levels from highest to lowest are: Trace
(Level 6), Debug (5), Diag (4), Info (3), Warning (2), Error (1), and
Fatal Error (0).
Time Provides the time of the event, down to 1/100th of a second. The
time is used to locate events in the log.
Code The code for an event, normally an error code
Text Describes the event
App The software application in which the event occurred
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Diagnostics
Log Filtering
Filtering narrows the amount of data that displays in a log.
Filtering decreases the amount of log data according to criteria that you select. An
example of when you might need to filter a log would be if modalities are unable to
select the imager because the current number of SCP associations has reached the limit
(12). Use filtering to search for key words and numbers in the log to locate the
information to solve the problem.
How to Filter Logs

1. Access the application log and use the Log Retrieval window to select the time
within which the imager problem occurred.
2. Click OK to capture the log data.
3. Click Display Filter.
4. Under the Basic tab, select:
• Enable Basic Filter
• Text Contains
5. In the Text Contains box, type the words and numbers that you want to search on. In
this example, scp assoc was entered so that it appears in the events in the log you
want to view.
6. Click OK to search the log for the specified text.
The search retrieves only log items that include the words “scp assoc.” If the log
includes too many records, decrease the data by applying additional filtering.
7. Click Display Filter.
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Diagnostics
8. Click the Advanced tab.
9. Select Enable Advanced Filter.

This adds the filter criteria to the original search words “scp assoc”.
a. Select Time in the Field drop-down list (scroll the list).
b. Select Text in the As drop-down list.
c. Narrow the time period by selecting the appropriate parameter in the next
drop-down list, and then type the date and time in the box. Use
yyyy/mm/dd[space][space]hh:mm format, with hours in 24-hour time.
10. Click OK to retrieve all the “scp association” events during the time selected.
11. Open the Advanced filter again and add criteria to show only the events where the
Text field contained “down.”
The log is filtered to show SCP associations that went down during the specified time
period.
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Diagnostics
Change Log Levels

Prerequisites:
The level recorded in the logs for each subsystem can be changed, if necessary, for
troubleshooting purposes.
Important
Levels higher than the recommended defaults can slow down the system. If you change a level to
help diagnose a problem, return the level to the default value after completing troubleshooting.
1. From the service tool, select Configuration > System > Log Level.
2. Click Modify.
3. From the drop-down list for the each subsystem, select the log level you want, and
then click Save.
The log levels, from highest to lowest, are:
0 Fatal Error Record only fatal errors
1 Error Record all errors
2 Warning Record warnings and all errors
3 Information Record key events
4 Diagnostic Provide a level of information for field troubleshooting
5 Debug Provide a level of information for software debugging
6 Trace Record all communication in use for any subsystems
AA2206_en | 2017-12-12 5–143

6 Additional Service Procedures

Prerequisites:
You must have the Secure Link Client Software, version 3.0B1 or higher and the Web
Service Portal Software, version 5.0 or higher installed and configured on your laptop
computer.
Both software applications are located on the Carestream Service Portal.
Note
You will not be able to log on until 3 or 4 minutes after you have energized the imager.
1. Connect the laptop computer to the service port on the imager.
2. Energize the laptop computer.
3. Launch Secure Link from the Start menu.
4. Type your password.
5. Click OK.
6. Type the IP address of the Service Port: 192.168.000.1.
7. Check that the Port is set to 443.
8. Click Connect.
9. Launch the Web Service Portal Software (Web Portal) from the Start menu.
The main menu of the service tool displays.
Related topics:
AA2206_en | 2017-12-12 6–1


1. In the right corner of the service tool, click Log Off.
+B
2. At the Web Portal screen, click Log Off.

3. Close the Web Portal software.
4. At the Secure Link screen:
a. Click Disconnect.
b. Close the screen.
5. Disconnect the laptop computer from the imager.
6. If you are finished with the service tool, install the right cover.
Related topics:
6–2 AA2206_en | 2017-12-12

Configure Advanced Settings
Important
You must restart the imager from the service tool to permanently save configuration information.
Set the Language

The language is set by the customer in the Web Portal.
Check the Values for the DICOM Source Communications

1. Connect the laptop computer to the imager.
2. Select Configuration > DICOM SCP > Communications.
3. Check:
• Port Number is 5040.
• Association Limit is 4.
4. If the values are not correct:
a. Click Modify.
b. Type the correct values.
c. Click Save.
Postrequisites:
If you are configuring the imager, continue with Set the Imager to be a Destination.
Related topics:
AA2206_en | 2017-12-12 6–3

Set the Imager to be a Destination

1. Select Configuration > DICOM SCP > Destination.
Important
The AE Title is the name by which the modalities recognize the imager.
2. Check with the customer to determine the AE Title to use.
3. Click Modify.
4. Type the selected AE Title in the window.
5. Click the Media tab.
6–4 AA2206_en | 2017-12-12

6. In the Available column, select the check box next to the Media Type that will be used
with the imager.
Note
Under normal operations, all media types should be allowed.
7. Click the Page and Image Options tab, and then modify any settings according to
customer demand.
Important
Do not disable any of the page formatting settings of the imager except if instructed by the
customer.
8. Click Save.
Postrequisites:
If you are configuring the imager, continue to set the system clock (either manually or
with a time server).
Set the System Clock Manually

Set the system clock manually when the customer does not use a time server to
synchronize the time.
1. Select Configuration > System > Clock.
AA2206_en | 2017-12-12 6–5

Important
The system clock is set in the factory. At installation, the time zone has to be reset if the
imager is installed in some other time zone. When you reset the time zone value, the time and
date should display correctly.
2. To correct the Time Zone value:
a. Click Modify.
b. If the Enable Time Synchronization check box is selected, clear it.
c. Select the correct time zone from the Time Zone drop-down list.
d. Click Save.
3. If the time value is correct, continue with Step 4.
If the time value is not correct:
a. Click Modify.
b. In the Time boxes, type the hour and minute.
c. Click Save.
4. If the date value is correct, the system clock is set. If the date value is not correct,
continue with Step 5.
5. Select System Information > User Information.
6. Call your Technical Support Center to gain temporary Level 5 access.

7. Click Modify.
8. In the Authorization Key field, type the key from the Technical Support Center.
9. Click Save.
Note
You will have Level 5 access for 24 hours.
10. Return to the Clock Configuration screen.
11. Click Modify, and then set the correct date.
6–6 AA2206_en | 2017-12-12

12. If daylight savings time applies in the area of installation, select the Automatically
adjust clock for daylight savings time check box.
13. Click Save.
Postrequisites:
If you are configuring the imager, continue with Set the Host Name and the IP Address.
AA2206_en | 2017-12-12 6–7

Set the Clock with a Time Server

Prerequisites:
You need the IP address of the time server. If necessary, ask the customer to provide it.
Instead of setting the clock manually, the system time can be pulled from a server.
Perform this procedure if the customer uses a time server for synchronization.
1. Select Configuration > System > Clock.
Important
The system clock is set in the factory. At installation, the time zone has to be reset if the
imager is installed in some other time zone. When you reset the time zone value, the time and
date should display correctly.
2. Click Modify.
3. Select the Enable Time Synchronization check box.
4. In the IP Address field, type the address of the time server to be used for
synchronization.
5. Select the synchronization period (how often the clock is synchronized) from the
Period drop-down list.
6. Select the correct time zone from the Time Zone drop-down list.
7. If daylight savings time applies in the area of installation, select the Automatically
adjust clock for daylight savings time check box.
8. Click Save.
Postrequisites:
If you are configuring the imager, continue with Set the Host Name and the IP Address.
6–8 AA2206_en | 2017-12-12

Set the Host Name and the IP Address

Prerequisites:
You need the host name, IP address, subnet, and gateway for the imager. If necessary,
ask the customer for this information.
1. Select Configuration > System > Network.
2. Click Modify.
Important
The Host Name is the network name for this imager. It can be a maximum of 14 characters
and a minimum of one. The first character must be a letter. Other characters can be a letter,
a number, or a hyphen (-).
3. Type:
• Host Name
• IP Address
• Subnet Mask
• Default Gateway
4. Click Save.
Postrequisites:
If you are configuring the imager, continue with Set the Service Tracking.
AA2206_en | 2017-12-12 6–9

Configure MCS IP Addresses
Important
This procedure changes the internal IP address of the imager. Perform these steps only if there is
a conflict with a site’s network that prevents the imager from using IP addresses 198.51.100.176
through 198.51.100.179.
1. Select Configuration > System > MCS Network.
2. Click Modify.
3. Select a new MCS IP range from the IP Address drop-down list. Make sure that the
selected range is not in use at the site.
4. Click Save.
5. Select Utilities > Session > Restart, and then click Restart to restart the imager.
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Set the Service Tracking

1. Select System Information > Identification.
2. Click Modify.
Important
The values for Serial Number, K-Number, Windows OS ID, and Service Code are set at the
factory.
• Model Name — set at the factory and cannot be changed
• Serial Number — set at the factory and can only be changed with a Level 5 access,
if not correct
• K-Number — can be changed if not correct
• Service Phone Number — should be populated but can be changed if not correct
• Service Code — set at the factory and cannot be changed
AA2206_en | 2017-12-12 6–11

3. Type or select from the drop-down list the correct information for the following
fields:
• Country Code
• Region
• Hospital Name
• Department Name
• Device Location
Note
If the K-Number or Service Phone Number is not correct, type the correct information before
you continue with Step 4.
4. Click Save.
6. Click Restart, and then wait for the imager to restart.
Postrequisites:
If you are configuring the imager, continue with Load Customer Film.
Load Customer Film

Install the film cartridge.
Postrequisites:
If you are configuring the imager, continue with Configure for Metric and Reverse
Viewing.
Configure for Metric and Reverse Viewing

1. Select Configuration > Hardware > Machine Configuration.
2. Click Modify.
6–12 AA2206_en | 2017-12-12

3. Under Additional Configuration, select Yes from the Use Metric Units drop-down
list to display metric units on the display screen, or select No from the list to display
imperial units.
4. For Reverse View, select Yes (to allow film to be viewed on a light box from the
back side) or No.
5. Click Save.
Postrequisites:
If you are configuring the imager, continue with Configure the SCP Services.
Configure the SCP Services

1. Have each SCU send an image to make a connection with the imager.
2. Select Configuration > DICOM SCP > SCP Configuration.
3. When the SCP Configuration screen appears, click the Modality Preferences tab.
Note
• The information for each entry in the SCU drop-down list includes, in order: the IP Address
and AE Title of the SCU that will send the image, and the AE Title of the destination.
• The parameter values on the screen apply to the modality identified in the SCU list.
4. At the top of the screen, select an SCU from the drop-down list.
AA2206_en | 2017-12-12 6–13

» If the information for the selected SCU is correct, continue with Step 5.
» If the information is not correct, perform the following substeps:
a. Click Modify.
b. Select the correct information from the drop-down lists.
c. Click Save.
5. Repeat Step 4 for each SCU in the list.
Postrequisites:
If you are configuring the imager, continue with Check Image Quality.
Check Image Quality

1. Ask the customer to send images from the modalities to the imager.
2. Check the images for image skew. If necessary, adjust the optics assembly.
3. If the image quality is acceptable to the customer, the procedure is complete. If the
image quality is not acceptable, continue with the Step 4.
4. Click the Image Optimization tab on the SCP Configuration screen.
5. At the top of the screen, select an SCU from the drop-down list.
Note
• The information for each entry in the SCU drop-down list includes, in order: the IP Address
and AE Title of the SCU that will send the image, and the AE Title of the destination.
• The parameter values on the screen apply to the modality identified in the SCU list.
6. Perform Image Optimization and Other Options for each SCU in the drop-down list.
7. Click Modify.
6–14 AA2206_en | 2017-12-12

8. To change a parameter, type the new value or select it from the drop-down list.
Note
• The value selected will be the default for this SCU.

• The value in the list to the right of the parameter value indicates whether the value sent
from the SCU is overridden.
If you select Always Apply, the parameter on the screen overrides the parameter the
SCU sends.
If you select No, the SCU parameter is applied. Normally, you should select No to allow
the SCU to override the default selected.
9. Click the Film and Image Options tab.
10. Select or type the parameter values.
Note
• The value selected will be the default for this SCU.

• The value in the list to the right of the parameter value indicates whether the value sent
from the SCU is overridden.
If you select Always Apply, the parameter on the screen overrides the parameter the
SCU sends.
If you select No, the SCU parameter is applied. Normally, you should select No to allow
the SCU to override the default selected.
11. Click the Other Options tab.
AA2206_en | 2017-12-12 6–15

12. Select the parameter values.

13. After you set the parameters for this SCU, perform the same procedures for each SCU
identified in the SCU connection window.
14. Click Save.
Postrequisites:
If you are configuring the imager, continue with Edit the Service History Log.
6–16 AA2206_en | 2017-12-12

Edit the Service History Log

Prerequisites:
1. Select System Information > Service History.
2. Click Add.
Note
The Date Time, Product Service Code, User Name, and the User ID for Secure Tunnel boxes
are filled in automatically.
3. Type data about the service performed in the remaining boxes.
4. Click Save.
Postrequisites:
Perform the procedure, Configure Remote Management Services.
AA2206_en | 2017-12-12 6–17

Back Up and Restore Configurations

Use the service tool to back up the imager configuration.
Prerequisites:
Log on to the Service Tool
2. To make a backup of the configuration parameters to the imager’s hard drive, click
the Backup tab. Then click on Backup.
3. To download the backup data to your computer or other external device:
a. Click Download Backup.
b. Click Save in the File Download window.
c. Select a destination on your computer to save. If you want to change the name of
the saved data file, type a file name.
d. Click Save to place the backup file in the selected destination.
4. To download the backup file to review (.xml file), click Download Viewable File.
6–18 AA2206_en | 2017-12-12

5. If this is part of an installation:

a. Log off from the service tool.
c. Disconnect the network cable and restore the settings to your computer (if
necessary).
d. Install the top cover.
Related topics:

Use the service tool to restore the imager configuration.
Prerequisites:

2. Click the Restore tab.
3. Select the type of information to be restored from the Restore Level drop-down list.
4. Choose how you want to restore the backup data:
» From a flash drive: Click Restore, and then continue with Step 5.
AA2206_en | 2017-12-12 6–19

» From stored configuration data on a computer: Follow the sub-steps below.

a. Select the Upload Configuration File check box.
b. Click Select.
c. In the File Upload window, click Browse.
d. When the Choose File window displays, select the .bin file.
e. Click Open, and then click Upload.
Important
You must restart the imager from the service tool.
5. Is Remote Management Services supposed to be active on the imager?
» Yes—Continue with Step 6.
» No—Advance to Step 9.
6. Select Configuration > System > Remote Management.
+B
7. Click Modify.
8. Under Control, click Restart, and then click Yes on the confirmation dialog window.
6–20 AA2206_en | 2017-12-12

10. Click Restart and wait for the imager to restart.

11. If you are finished with the service tool:
a. Disconnect the laptop computer from the imager.
b. Install the top cover.
Related topics:
AA2206_en | 2017-12-12 6–21

Upgrade Software and Firmware
Update a Portable Flash Drive with a New Version of System Software
Important
The flash drive must be a bootable device. Power On your laptop computer before you insert the
flash drive into the USB port.
If the USB flash drive is not bootable, see the Carestream service portal and follow the instructions
to make a bootable flash drive, Bootable USB Key Creation Files.
1. Power On your computer.
2. Insert the portable flash drive into the USB port on your computer.
Note
The new version of system software on your computer overwrites the old version on the flash
drive.
You can download the new system software from the Carestream service portal at: Digital
Output > Laser Imagers > (laser imager model) > Tools.
3. Unzip the zipped software file, and copy all of the PartImage and MoBoMatch files
to the flash drive.
4. When the copy is complete, remove the flash drive from your computer.
Upgrade the Imager Drive with a New Version of System

Software—Reimaging or Ghosting
Prerequisites:
Make a Configuration Backup (Service Tool) and save the backup file to your computer.
Close and remove the film cartridges.
Overview
1. Back up the system configuration (see Prerequisites above)
2. Reimage the DRE with the portable flash drive (3-4 minutes)
3. VARInstaller configuration from the security key (approximately 10 minutes)
4. Update the microcontollers (use the procedure under Related tasks)
5. Restore the configuration (use the procedure under Related tasks)
6. Restart RMS if enabled at the site
6–22 AA2206_en | 2017-12-12

To reimage the imager:

1. At your laptop:
a. Create the flash drive. See the service portal, Digital Output > Laser Imager >
5700 OR 5950 > Tools > Bootable USB Key Creation
b. Copy the newest imager software from the service portal to the flash drive.
c. Eject the prepared flash drive from the laptop.
2. Check and record any proxy and DNS address(es) if they are used for a remote
connection.
3. De-energize the imager.
Note
If the imager is enabled for CARESTREAM Managed Print Solutions, you must power-cycle the
imager if it is already off. This step is required to transfer the current MPS files to the RMS
server. Turn the imager on for a few minutes, then power it off.
5. Install the portable flash drive that contains the reimaging software into one of the
USB ports on the DRE board.
Note
If you are changing the KEYLOK format, insert it now.
Note
The USB ports (1) are located behind the lower 2 network connections.
AA2206_en | 2017-12-12 6–23

6. Power on the imager to begin reimaging.

During the reimaging procedure, the DRE emits a beep every few seconds. When the
reimaging is complete, the system emits continuous medium-pitched beeps.
7. After reimaging completes, power off the imager.
8. Remove the portable flash drive.
9. Install the imager back panel.
6–24 AA2206_en | 2017-12-12

10. Power on the imager. After the reimaging, the system processes configuration
information from the security key (KEYLOK), which takes approximately 10
minutes.
While the KEYLOK configuration (VARInstaller) is running:
• the imager’s power indicator is amber and flashing.
• a 935 code displays on the imager display panel ~5 minutes into the process.
• the system emits periodic medium-pitched beeps during the first ~8 minutes.
• completion is indicated by 3 high-pitched beeps.
When completed, the imager automatically restarts and the 935 code clears.
Note
If the 935 code still displays after 15+ minutes, the VARInstaller process has failed. In that
case, power off the imager, return to Step 6 and repeat.
11. Does a 156 code display at the imager?
» Yes—The release included ARM microcontroller firmware for the MCS board. You
must log on to the service tool (connecting to the imager with Secure Link client
software), and update the microcontrollers. When the microcontroller update is
complete, the imager automatically restarts. Continue with the next step.
» No—Continue with the next step.
12. Log on to the service tool.
13. From the service tool, manually enter the IP address and date/time.
14. Restart the imager from the service tool (Utilities > Session > Restart) (code 705).
15. Restore the configuration and manually enter the proxy and DNS addresses if needed
(code 704).
16. Restart the imager from the service tool (Utilities > Session > Restart) (code 705).
17. Restart RMS is enabled (Remote Management > Status tab, click Modify and
Start). Restart the imager from the service tool (Utilities > Session > Restart) (code
705).
18. Insert the film cartridges.
19. Send test prints from modalities to confirm the imager functionality.
Related topics:
Upgrade the Firmware in the Microcontrollers
AA2206_en | 2017-12-12 6–25

Upgrade the Firmware in the Microcontrollers

Prerequisites:
Important
You must perform this procedure when:
• The imager is reimaged and there are changes for the microcontrollers
• Error code 20-156 is generated
1. Select Diagnostics > Scripts.
2. Select MicroUpdate_WithAutoRestart_ST.vbs from the Script Name drop-down

list.
3. Click Run.
Note
This procedure updates the microcontrollers as necessary and then restarts the imager. Be
patient, because this process could take approximately 10 minutes.
Related topics:
6–26 AA2206_en | 2017-12-12

Publication History
Revision Date Reason for Change
A 2012-09-28 First release
B 2013-01-18 Updates after validation and based on trade trial

experience
C 2015-01-16 Updated the PM procedure, added the rollback

retainer to the installation procedure, parts list
updates: cable to MCS board, magnetic catches
for door, cup - suction, idler roller, rollback
assembly
D 2016-07-01 • Updated the Lower Fan removal procedure to

show the filter pad
• Added several notes about the pickup
assembly being different in manufacturing
and service parts
• PM procedure: added air filter to parts, and
added the steps to remove the lower fan
assembly and clean or replace the filter pad
• Parts updates on pages 4-2, 4-8, 4-10
• Illustration changes: MCS board, imaging
assembly cables, filter pad/main filter
• Added subsystem ID 23 for film supply
• Changed DICOM association limit to 4
• Expanded the software update procedure
E 2017-09-29 Updated the PM process, sequence of events and

procedure. Updated rollback assembly removal
process, updated part numbers for transport pul-
leys and rollback assembly, added part numbers
for vacuum tubing in the pickup assembly, added
part number for DRE WES 2009, updated the film
path illustration.
F 2017-12-12 Updated the rollback assembly and knob part

numbers.
AA2206_en | 2017-12-12 I
Carestream Health, Inc.
150 Verona Street
Rochester, NY, USA 14608
© Carestream Health, Inc., 2017
Made in the USA.
Pub. No. AA2206_en
Rev. F

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Service Manual

2 Adjustments and Replacements

Install the Felt Pad Assembly ...................................................................................................... 2-26

4 Illustrated Parts List

6 Additional Service Procedures

AA2206_en | 2017-12-12 iii

Check Image Quality ............................................................................................................. 6-14

Necessary Materials for Installation

AA2206_en | 2017-12-12 1–1

Complete the Mechanical Setup

Uncrate the Imager

1–2 AA2206_en | 2017-12-12

Confirm the Power and Accessories

Figure 1: Power cord inlet labels and connectors

AA2206_en | 2017-12-12 1–3

Move the Imager

Move the Shipping Brackets and Retainers

1–4 AA2206_en | 2017-12-12

AA2206_en | 2017-12-12 1–5

6. Move the front shipping bracket (3) :

1–6 AA2206_en | 2017-12-12

10. Install the filter cover.

Connect to the Electrical Power

AA2206_en | 2017-12-12 1–7

Apply Power to the Imager

1–8 AA2206_en | 2017-12-12

Insert a Film Cartridge

AA2206_en | 2017-12-12 1–9

3. Close the film supply door.

1–10 AA2206_en | 2017-12-12

Configure the Imager

Set Up Your Computer to Communicate with the Imager

AA2206_en | 2017-12-12 1–11

Connect to the Service Ethernet Port

Configure Site-Specific Information

1–12 AA2206_en | 2017-12-12

3. Launch the Web Service Portal Software (Web Portal).

4. Does the site network use IP addresses 198.51.100.176 through 198.51.100.179?

AA2206_en | 2017-12-12 1–13

1–14 AA2206_en | 2017-12-12

14. Click to return to the main screen.

AA2206_en | 2017-12-12 1–15

Configure Remote Management Services

3. Are all fields filled in correctly?

1–16 AA2206_en | 2017-12-12

5. Does the customer use a proxy server?

AA2206_en | 2017-12-12 1–17

1–18 AA2206_en | 2017-12-12

10. Click Modify.

AA2206_en | 2017-12-12 1–19

Complete the Installation

Check Image Quality

1–20 AA2206_en | 2017-12-12

Set Up the Mammography Features

About Mammography Test Prints

AA2206_en | 2017-12-12 1–21

Change the Default Mammography Test Print

Set up Mammography Page Layouts

1–22 AA2206_en | 2017-12-12

c. Custom Crop (Yes or No)—Provides custom processing of the Annotation and

Make a Configuration Backup (Service Tool)

1. Select Utilities > Backup/Restore.

AA2206_en | 2017-12-12 1–23

Discard Excess Material