Independent service quality survey results Personal current accounts oe {As part ofa regulatory requirement, an independant survey was conducted to ask approximately 4000 customers of each of the 17 largest personal current account providers i they would recommend their provider to friends and family. The results represent the view of customers ‘who took partin the survey. Overall service quality co Overdraft services Online and mobile banking services + (mono ND sos ? Oi i 2 Once I ex