CONVENTION ON QUALITY CIRCLES (2007)

QUALITY
TEST PAPER - A
Time - 30 Min. Max. Marks - 20

Name of Quality Circle : Name of Unit :

Name of Member :
Note : Write / Tick your answer in appropriate place

Q1. [seEceie ®e¬eÀ kesÀ ®eej ®ejCeeW keÀes íë ®ejCeeW ceW efkeÀmeves yeeBìe?
Who has made the four steps of Deming Wheel into six steps?
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Q2. DeeHekesÀ efce$e keÀes DeeHekesÀ Hueebì kesÀ GlHeeove He×efle kesÀ yeejs ceW kegÀí Yeer %eeve veneR nw~ efkeÀme ÒekeÀej keÀe ÒeJeen DeejsKe GvnW Deemeeveer mes Òeef¬eÀ³ee
keÀes mecePeves ceW ceoo keÀjsiee?
Your friend has no knowledge about your the process of your plant. Which type of Flow Diagram
will be useful to tell them about the process in the simpliest way?
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Q3. meeceev³eleë DeebkeÀæ[s oes ÒekeÀej kesÀ nesles nQ~ SkeÀ nw ceeHekeÀ DeebkeÀæ[e ’ otmejs keÀe veece yeleeF³es?
Generally data are of two types. One is ‘Measureable Data’; what is the second one?
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Q4. Hewjsìes ef®e$e mecem³eeDeeW/keÀejCeeW keÀes oes ÒecegKe YeeieeW ceW Deueie-Deueie keÀjlee nw~ Jes ke̳ee nw?
Pareto Diagram is a tool to help in differentiating problems/causes into two major groups.
What are they?
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Q5. mecem³ee meceeOeve kesÀ ®ejCeeW ceW mecem³ee meceeOeeve efJekeÀeme ’ kesÀ yeeo keÀe ®ejCe ke̳ee nw?
What is the next step after ‘developing solution’ in the chain of problem solving steps?
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Q6. efJe®eejesÊespeve efJeefOe Üeje ÒeeHle efJe®eejes kesÀ efue³es efvecve ceW keÀewve mee keÀLeve mener nw?
Which of the following statements is correct for ideas generation through Brainstorming?
a. mebK³ee mes GvekeÀer iegCeJeÊee DeefOekeÀ cenlJeHetCe& nw / Quality is more important than quantity.

b. iegCeJeÊee mes mebK³ee DeefOekeÀ cenlJeHetCe& nw / Quantity is more important than quality.

c. iegCeJeÊee Je mebK³ee oesvees ner cenlJeHetCe& nw / Quality and quantity are both important.

d. iegCeJeÊee Je mebK³ee oesvees ner cenlJeHetCe& veneR nw / Quality and quantity are both not important.

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Q7. [seEceie ®e¬eÀ keÀe ceewefuekeÀ efJe®eej efkeÀmekeÀe Lee?
Basic idea for Deming Wheel came from:
a. Dr. Deming b. Dr. Shewhart c. Dr. Genichi Taguchi d. Dr. Juran
Q8. keÌJeeefueìer mee|keÀue kesÀ ueer[j keÀe ®egveeJe keÀewve keÀjlee nw?
Who chooses the leader of Quality Circles?
a. QC Members b. Facilitator c. Coordinator d. Steering Committee
Q9. Òeef¬eÀ³ee kesÀ mLeeve keÀes ie³es efyevee Òeef¬eÀ³ee keÀes yesnlej mecePeves Deewj efJeMues<eCe keÀjves kesÀ efue³es keÀewve mee ìtue/lekeÀveerkeÀ mene³ekeÀ nesiee?
Which tool/technique will help us to have clarity of the process without visiting the actual spot?
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Q10. keÌJeeefueìer mee|keÀue ceW Òee³eë ÒeJeen DeejsKe keÀe Òe³eesie efkeÀme ®ejCe ceW efkeÀ³ee peelee nw?
At what step, normally, Quality Circles use Flow Diagram?
a. mecem³ee kesÀ ®egveeJe ceW / Selection of problem.

b. mecem³ee keÀes HeefjYeef<ele keÀjves ceW / While defining the problem.

c. DeebkeÀæ[s SkeÀ$eerkeÀjCe ceW / While Data Collection

d. cetue keÀejCe Keespeves ceW / To find out the root causes.

Q11. efkeÀmeer Òeef¬eÀ³ee keÀes ûeeHeÀ ³ee ef®e$e Üeje oMee&ves kesÀ lejerkesÀ keÀes efkeÀme veece mes peevee peelee nw?
What is the name of tool/technique to depict a process in graphical or pictorial way?
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Q12. efkeÀme ÒekeÀej keÀer peeb®eMeerì keÀes GlHeeo kesÀ [^eFbie ³ee mkesÀ®e ceW lew³eej keÀjvee ®eeefn³es leekeÀer oes<e kesÀ mLeeve keÀes Hen®eevee Deewj Keespee pee mekesÀ?
Which type of the check sheets is meant to be placed in the drawing or sketch of the product so
that location of defects that can be identified and investigated?
__________________________________________________________________________

Q13. DeebkeÀæ[es keÀes JeieeX ceW Deueie-Deueie keÀjves keÀer Òeef¬eÀ³ee keÀes efkeÀme ìtue kesÀ veece mes peeveles nQ?
Name the tool that is used for separation of data into categories?
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Q14. CEDAC Hetje ªHe ke̳ee nw?

What is the full form of CEDAC?
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Q15. mecem³ee meceeOeve kesÀ ®ejCeeW ceW ‘ cetue keÀejCeeW keÀer Hen®eeve ’ kesÀ yeeo keÀe ®ejCe ke̳ee nw?
What is the next step after ‘find out root causes’ in the chain of problem solving steps?
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Q16. keÌJeeefueìer mee|keÀue yewþkeÀ ceW mecem³ee mebkeÀueve nsleg efJe®eejesÊespeve keÀer keÀewvemeer He×efle GHe³egkeÌle nesieer?
During identification of problems in Quality Circle meeting, which type of brainstorming is more
useful?
a. eqmueHe He×efle / Slip method. b. mebj®eveenerve He×efle / Unstructured method.

c. jeGC[ jesefyeve He×efle / Round Robin method. d. efJeHejerle efJe®eejesÊespeve / Reverse brainstorming.

Q17. keÌJeeefueìer ì^³eueespeer efkeÀmekeÀer osve nw? / Who has given Quality Trilogy?
a. Dr. Deming b. JUSE c. Dr. Juran d. QCFI
Q18. keÌJeeefueìer mee|keÀue kesÀ HewÀefmeefueìsìj ³ee megefJeOeeoelee keÀe ®egveeJe keÀewve keÀjlee nw?
Who chooses the Facilitator of Quality Circles?
a. QC Membes b. QC Leader c. Coordinator d. Steering Committee
Q19. meb®eeueve meefceefle keÀer efve³eefcele mece³e Hej yewþkeÀ kesÀ Dee³eespeve keÀer efpeccesoejer efkeÀmekeÀer nw?
Whose responsibility is it to convene steering committee meetings periodically and regularly?
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Q20. keÌJeeefueìer mee|keÀue kesÀ yewþkeÀesb kesÀ efve³eefcele ªHemes osKejsKe Je Gef®ele keÀe³e&Jeener kesÀ efue³es megPeeJe osves keÀer efpeccesoejer efkeÀmekeÀer nw?
Whose responsibility is it to monitor meetings of Quality Circles periodically and regularly and
suggest corrective action needed?
__________________________________________________________________________

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 CONVENTION ON QUALITY CIRCLES (2007)
QUALITY
TEST PAPER - B
Time - 30 Min. Max. Marks - 20

Name of Quality Circle : Name of Unit :

Name of Member :
Note : Write / Tick your answer in appropriate place

Q1. Òeef¬eÀ³ee kesÀ mLeeve keÀes ie³es efyevee Òeef¬eÀ³ee keÀes yesnlej mecePeves Deewj efJeMues<eCe keÀjves kesÀ efue³es keÀewve mee ìtue/lekeÀveerkeÀ mene³ekeÀ nesiee?
Which tool/technique will help us to have clarity of the process without visiting the actual spot?
__________________________________________________________________________

Q2. efkeÀme ÒekeÀej keÀer peeb®eMeerì efJeefvecee&Ce kesÀ Deble ceW GlHeeo kesÀ Deeqvlece Heefj#eCe kesÀ efue³es GHe³eesieer nesleer nw~?
Which type of check sheet is useful in the final test of product at the end of manufacturing line?
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Q3. DeebkeÀæ[es keÀes mecetneW ceW Deueie keÀjves keÀes efkeÀme ìtue kesÀ veece mes peeveles nQ?
Name the tool used for separation of Data into groups?
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Q4. meb®eeueve meefceefle keÀer efve³eefcele mece³e Hej yewþkeÀ kesÀ Dee³eespeve keÀer efpeccesoejer efkeÀmekeÀer nw?
Whose responsibility is it to convene steering committee meetings periodically and regularly?
__________________________________________________________________________

Q5. meJe&ÒeLece keÀejCe SJeced ÒeYeeJe ef®e$e keÀe Òe³eesie efkeÀme oMekeÀ ceW ngDee?
In which decade cause and effect diagram was used first time?
a. 1930s b. 1940s c. 1950s d. 1960s.

Q6. efvecve ceW efkeÀme ÒekeÀej kesÀ keÀejCe SJeb ÒeYeeJe ef®e$e ceW efJe®eejesÊespeve keÀer DeeJeM³ekeÀlee venerb nesleer?
In which type of cause and effect diagram, brainstorming is not required?
a. J³eeHekeÀ efJeMues<eCe ÒekeÀej / Dispersion Analysis Type.
b. GlHeeove Òeef¬eÀ³ee JeieeakeÀjCe ÒekeÀej / Production Process Classification Type.
c. keÀejCe HeefjieCevee ÒekeÀej / Cause Enumeration Type.
d. Fme ÒekeÀej keÀe keÀesF& Yeer keÀejCe SJeced ÒeYeeJe ef®e$e veneR nw / There is no such type of C&E Diagram.

Q7. efvecve ceW keÀewve mee keÀLeve keÌJeeefueìer mee|keÀue kesÀ efue³es mel³e veneR nw?
which statement is not true for Quality Circles?
a. Henues mlej kesÀ keÀce&®eeefj³eeW keÀe SkeÀ íesìe mecetn nw / Small group consisting of first line employees.
b. mJee³eÊe ªHe mes keÀe³e& keÀjles nQ / Operate autonomously.
c. iegCeJeÊee efve³eb$eCe kesÀ lekeÀveerkeÀeW keÀe GHe³eesie keÀjles nQ / Utilize Quality Control techniques.
d. ÒeyevOeve Üeje oer ieF& mecem³eeDeeW keÀe meceeOeeve keÀjles nQ/ Solve the problems given by the management.
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Q8. efJe®eejesÊespeve efJeefOe Üeje ÒeeHle efJe®eejes kesÀ efue³es efvecve ceW keÀewve mee keÀLeve mener nw?
Which of the following statements is correct for ideas generation through Brainstorming?
a. mebK³ee mes GvekeÀer iegCeJeÊee DeefOekeÀ cenlJeHetCe& nw / Quality is more important than quantity.
b. iegCeJeÊee mes mebK³ee DeefOekeÀ cenlJeHetCe& nw / Quantity is more important than quality.
c. iegCeJeÊee Je mebK³ee oesvees ner cenlJeHetCe& nw / Quality and quantity are both important.
d. iegCeJeÊee Je mebK³ee oesvees ner cenlJeHetCe& veneR nw / Quality and quantity are both not important.

Q9. keÌJeeefueìer mee|keÀue ceW Òee³eë ÒeJeen DeejsKe keÀe Òe³eesie efkeÀme ®ejCe ceW efkeÀ³ee peelee nw?
At what step, normally, Quality Circles use Flow Diagram?
a. mecem³ee kesÀ ®egveeJe ceW / Selection of problem.
b. mecem³ee keÀes HeefjYeef<ele keÀjves ceW / While defining the problem.
c. DeebkeÀæ[s SkeÀ$eerkeÀjCe ceW / While Data Collection
d. cetue keÀejCe Keespeves ceW / To find out the root causes.

Q10. keÌJeeefueìer mee|keÀue ceW mecem³eeDeeW kesÀ ®egveeJe keÀe ¬eÀce efkeÀme ÒekeÀej keÀe nesvee ®eeefn³es?
What is the sequence of selection of problems in Quality Circles?
a. Henues De Jeie& keÀer / A type first. b. Henues ye Jeie& keÀer / B type first.
c. Henues me Jeie& keÀer / C type first. d. keÀesF& Yeer / Any problem

Q11. [seEceie ®e¬eÀ keÀes ªHeevleefjle keÀjles mece³e ‘³eespevee ’ keÀes oes YeeieeW ceW yeeBìe ie³ee~ ÒeLece nw ‘ GÎsM³e Deewj ue#³e efveOee&efjle keÀjes ’, otmeje Yeeie
ke̳ee nw?
In modified Deming Wheel, ‘Plan’ is divided into two parts. One is, ‘Decide on the objective
and targets’; what is the other one?
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Q12. DeeHe keÀe meeLeer keÀcHeveer mes ueesve uesvee ®eenlee nw~ Gmeves DeeHe mes DevegjesOe efkeÀ³ee efkeÀ DeeHe ÒeJeen DeejsKe kesÀ ceeO³ece mes yelee³eW efkeÀ efkeÀme-efkeÀme
efJeYeeie ceW ke̳ee ke̳ee keÀe³e& nesiee~ Fme yeele keÀes yeleeves kesÀ efue³es keÀewve mee ÒeJeen DeejsKe GÊece nesiee?
Your colleague wants to take loan from the company. He is requesting you to make a flow
diagram showing the steps in the process as it moves through various departments. Which type
of flow diagram will be better for this purpose?
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Q13. meeceev³eleë DeebkeÀæ[s oes ÒekeÀej kesÀ nesles nQ~ SkeÀ nw ‘ ieCeveer³e DeebkeÀæ[e ’ otmejs keÀe veece yeleeF³es?
Generally data are of two types. One is ‘Attribute Data’; what is the second one?
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Q14. keÀewvemeer ìtue/lekeÀveerkeÀ ‘ kegÀí cenlJeHetCe& ‘ keÀes ‘‘ GHe³eesieer keÀF& ’ mecem³eeDeeW mes Deueie keÀjves ceW mene³ekeÀ nesleer nw?
Which tool/technique helps us to find out ‘vital few’ from ‘useful many’?
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Q15. keÌJeeefueìer mee|keÀue kesÀ yewþkeÀesb kesÀ efve³eefcele ªHemes osKejsKe Je Gef®ele keÀe³e&Jeener kesÀ efue³es megPeeJe osves keÀer efpeccesoejer efkeÀmekeÀer nw?
Whose responsibility is it to monitor meetings of Quality Circles periodically and regularly and
suggest corrective action needed?
__________________________________________________________________________

Q16. Þeer pes.Heer. efieueHeÀes[& ves ceveg<³e keÀer j®eveelcekeÀlee kesÀ efue³es GvekeÀer ³eesi³eleeDeeW mes mecyeefvOele ÒecegKe Heeb®e lelJeeW keÀes Hen®eevee~ GveceW mes ®eej nQë
Oeeje ÒeJeeefnlee, ue®eerueeHeve, ceewefuekeÀlee Je peeie©keÀlee~ Heeb®eJeeb lelJe ke̳ee nw?
Mr. J.P. Guilford identified five key elements concerning human ability to be creative. Four of
them are fluency, flexibility, originality and awareness. Which is fifth one?
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Q17. keÀejCe SJeced ÒeYeeJe ef®e$e efkeÀmekeÀer osve nw?

Who introduced Cause and Effect Diagram?
a. Ichiro Ishikawa b. Seiichi Ishikawa
c. Kaoru Ishikawa d. Keichi Ishikawa
Q18. mecem³ee kesÀ ®egveeJe kesÀ efue³es FveceW mes efkeÀmekeÀe Òe³eesie veneR neslee nw?
Which one is not used for selection of problem?
a. ÒeeLeefcekeÀlee mebK³ee / Priority number b. jQeEkeÀie kesÀ lejerkeÀe / Ranking method.
c. Hewjsìes efJeMues<eCe / Pareto Analysis d. ieWì ®eeì& / Gantt Chart.

Q19. efkeÀme ÒekeÀej keÀer peeb®eMeerì keÀes GlHeeo kesÀ [^eFbie ³ee mkesÀ®e ceW lew³eej keÀjvee ®eeefn³es leekeÀer oes<e kesÀ mLeeve keÀes Hen®eevee Deewj Keespee pee mekesÀ?
Which type of the check sheets is meant to be placed in the drawing or sketch of the product so
that location of defects that can be identified and investigated?
Q20. CEDAC Hetje ªHe ke̳ee nw?
What is the full form of CEDAC?