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  • Business Transactions

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    Vo Thanh Tam
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    1. The document outlines the typical stages in a business transaction including a letter of enquiry, reply to enquiries, agreement on terms, placing an order, order acknowledgement, and payment. 2. A letter of enquiry from a customer asks the supplier for product information, pricing, samples, and terms of trade. The supplier replies by thanking the customer, addressing their inquiries, and encouraging further business. 3. Once terms are agreed, the customer places an order which the supplier acknowledges along with confirming payment terms, discounts, and delivery dates. Payment follows with the supplier requesting payment and customer making payment.

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    1. The document outlines the typical stages in a business transaction including a letter of enquiry, reply to enquiries, agreement on terms, placing an order, order acknowledgement, and payment. 2. A letter of enquiry from a customer asks the supplier for product information, pricing, samples, and terms of trade. The supplier replies by thanking the customer, addressing their inquiries, and encouraging further business. 3. Once terms are agreed, the customer places an order which the supplier acknowledges along with confirming payment terms, discounts, and delivery dates. Payment follows with the supplier requesting payment and customer making payment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views2 pages

    Business Transactions

    Uploaded by

    Vo Thanh Tam
    1. The document outlines the typical stages in a business transaction including a letter of enquiry, reply to enquiries, agreement on terms, placing an order, order acknowledgement, and payment. 2. A letter of enquiry from a customer asks the supplier for product information, pricing, samples, and terms of trade. The supplier replies by thanking the customer, addressing their inquiries, and encouraging further business. 3. Once terms are agreed, the customer places an order which the supplier acknowledges along with confirming payment terms, discounts, and delivery dates. Payment follows with the supplier requesting payment and customer making payment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    BUSINESS TRANSACTIONS

    1. Letter of enquiry 2. Reply to enquiries 3. After agreement on terms of trade and delivery 4.Payment

    Customer to supplier Supplier back to customer Customer: placing an order Supplier🡪customer: Supplier Customer reply to the first
    acknowledgement request

    Order form + a covering letter First request

    Second request

    Contents Contents Contents Contents Contents Contents

    I.Opening I.Opening I.Opening - Outstanding -How many demand that you


    have received.

    -Self-introduction -Thanks the writer for his/her -Make it clear that there is an -Thank you for order/Thanks for the -Quote the invoice -Apologize
    enquiry order accompanying the letter order.

    -How to learn about the supplier -Mention the date of his/ her Ex: Please find enclosed our -The status of order (now dealing -Requests for payment. -Explain the reasons
    letter Order No…. with it/ now being processed/ now
    making arrangements for shipment)

    II.Body (all your enquiries) -Quote any references II.Body -Ask for explanation - Intend to clear

    -Asking for catalogues, price lists, etc. II. Body -Payment: Confirm the TERMS OF +time
    PAYMENT

    -Asking for details -Confirming that you can help -Discounts: Confirm the agreed + where is the money from
    discount.

    -Asking for samples, patterns, and -“Selling” your product🡪 -Delivery: Confirm the delivery -ask for more time to settle
    demonstrations. encourage/ persuade your dates
    prospective customer to do
    business with you. Mention one
    or two selling points of your
    product, including any
    guarantees, special offers, and
    discounts.

    -Suggesting terms, methods of -Suggesting alternatives ( if you -Methods of delivery Final demand -Promise
    payment, and discounts, terms of trade do not have what the enquirer
    has asked for)

    -Asking for goods on approval, or on -Referring the customer to -Packing: advise your supplier I.Opening
    sale or return another place how you want the goods packed.

    -Asking for an estimate or tender -Sending catalogues, price lists, III.Closing -Quote about two letter that you
    prospectuses, and samples sent before.

    III.Closing -Arranging demonstrations and -We look forward to receiving II.Body


    visits. your advice/
    acknowledgement./confirmation.

    -Thank you III. Closing -Review what has happened,


    explain the balance has been
    outstanding for a long period

    -Promise -Always thank the customer for -Must be handled with restraint
    contacting you

    -Concession -Encourage further enquiries/ III.Closing


    contact

    -You will take legal action

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