After Sale Service and Warranty Policy

For qualified Distributors of Dahua brand products, After Sale Service and Warranty Policy as described
below may apply. THIS AFTER SALE SERVICE AND WARRANTY POLICY IS SUBJECT TO
CHANGE AT ANYTIME AT DAHUA’S SOLE DISCRETION.

1. Definition
1.1 After Sale Service. Herein this Agreement shall mean a set of activities of Dahua that is aimed at
supporting the efforts of Distributor for the maintenance of the DAHUA Products. Distributor shall ensure
that holds back up of all the data recorded by DAHUA Products and these data are in any case deleted before
Dahua provides after sales services.

2. Product Warranty Period

2.1 Warranty Period. Warranty Period starts from 60 days after Dahua’s shipping date of DAHUA Product.
If the last valid warranty date is a statutory public holiday in China, the first working day after that holiday
shall be the last day. Warranty Period shall expire according to the following chart depicting the Warranty
Period. Warranty Period mentioned herein below applies to device only, excluding any wearing parts.
Product line Warranty Period
36 months, of which judicial and mobile equipment have a warranty
Storage period of 24 months; mobile equipment batteries have a warranty
period of 12 months.
EZ-IP series 12 months
COOPER series 24 months
Front end - IP camera 36 months
Front end - wireless IP camera 36 months
Front end - analog camera 36 months
Front end - coaxial HD camera 36 months
36 months, of which wearing parts separately have a warranty period of
12 months. List of wearing parts: PTZ (outsourced), conductive slip
Front end - thermal imaging camera ring, motor, timing belt, oil seal, bearing wiper assembly, fan, lens
motor, lens potentiometer, thermal imaging core baffle, lens limit
switch
36 months, of which CVI accessories, wireless and power supplies have
Front end - accessories a warranty period of 24 months. Cable have a warranty period of ten
years.
36 months, of which wearing parts separately have a warranty period of
Ballhead camera 12 months. List of wearing parts: coaxial cable, conductive slip ring,
motor, belt, wiper
24 months, of which flash and LED lamps have a warranty period of 12
Intelligent transportation
months.
 24 months, of which smart home and smart lock products have a
Intelligent buildings
warranty period of 12 months.
24 months, of which keyboards have a warranty period of 12 months,
Central products
while switches have a warranty period of 36 months
12 months, of which small-pitch LED screens have a warranty period of
12 months, while convential LED screens have a warranty period of 24
Graphic image months, Liquid crystal class ( advertising machine, LCD monitor,LCD
Splicing Screen, Interactive LCD Display)have a warranty period of 24
months.
Cloud computing hardware 36 months; software 12 months
Smart server 36 months
Public support_video conference
36 months
products
Public support_FireEye 24 months
UAV 12 months, of which batteries and pastes are not covered by warranty.
Internet 12 months

Machine vision_industrial camera 36 months

Software_software platform products 12 months

1) The standard warranty period for consumable parts such as mouse, power cord/data cable and support is 3
months.
2) If the part repaired is less than 3 months to the end of the free warranty period from the date of repair, the
part’s free warranty service period shall be extended to 3 months after the date of repair; in case of the same
fault not for human factors, out-of-warranty products repaired shall have a warranty period of 6 months.
3) If the warranty period is otherwise agreed by the Sales contract signed by Distributor while ordering the
products, the Sales contract shall prevail.
4) For after-sales services of the products purchased by customers who have signed a clear warranty
agreement, the warranty agreement shall prevail.
5) Promotional equipment do not provide replacement or return services. Please refer to promotional
contracts if any.

2.2 Within Warranty Period. DAHUA Products still within the warranty period shall be repaired by
Dahua at its own expense and costs. However, Distributor shall pay for shipping, including but not limited to,
freight, insurance, taxes, import/export fees, to ship the defective product to Dahua. In turn, Dahua shall pay
for shipping, including but not limited to, freight, insurance, taxes, import/export fees, to ship the repaired
product to Distributor. The warranty period for categorical products is depicted in the table in Section 2.1
above.

2.3 Outside Warranty Period. DAHUA Products that are no longer under warranty shall be repaired by
Dahua only after (1) Distributor is provided with an estimate for the cost of the repairs of the defective
products; and (2) Distributor has provided Dahua with a written approval to commence the repairs on the
defective products. Dahua’s repairs for defective products outside of the warranty period shall be at the cost
of Distributor, which may include, but is not limited to, labor, components, testing, and any associated costs
of shipping/freight. If Distributor does not reply to Dahua within 15 days from the date Dahua notifies
Distributor of the cost estimates for repairs on the defective product, then Dahua shall return to Distributor
said defective product freight collect.

2.4 Exchange Period. During [90] days from the warranty starting date, if permitted by applicable laws and
regulations, once a DAHUA Product is proven to be not fit for purpose in accordance with the product’s
manual malfunction, Distributor has the right to have the product repaired or replaced. In the case of
replacing the product, Distributor need to send the detailed malfunction information email [email] to the
after-sales staff. Once the information is confirmed, Distributor should mail the defective product to the
designated Dahua service location. The after-sales department will replace said product freely with the same
type specification product or accessories. If the same type specification product or accessories have been
discontinued, the defective product or accessories should be replaced with a product or accessories whose
performance is not lower than the defective one.

Note: Special price products and products used for demonstration purposes (i.e. samples) are not entitled to
this warranty policy. The warranty period in that case shall be standardized by a contract mutually agreed by
the parties otherwise.

[The End]