Rohit Kumar

Gurgaon, 122003 | 9654149003 | rohit.r.kumar@hotmail.com

Professional Summary
A Passionate Business Development professional with a demonstrated history of working in Digital
Transformation, Industry 4.0 & Traceability domain. Valuable experience of working in Supply Chain, Logistics,
Warehouse Automation, Yard & Port Automation, & Manufacturing (Industrial, Hi-Tech, Process, Chemical,
FMCG, Automobile), with DIRECT P&L responsibilities. Technologist with extensive experience in delivering
mobility driven digital transformation projects. Good exposure to Digital Technologies such as Mobility, IoT,
Block chain, Cloud, AIDC, Machine Vision, Sensors & Industry 4.0. Involved actively in recommending/reviewing
solution architecture and technical design and creating business value for the clients. I possess good leadership
and communication skills and build up rapport easily, open up clients, find out exactly what they need, and then
present them with a wide range of services and solutions. Pragmatic and results orientated, with a focus on
bottom-line results.

Work History
Manager – Business Development Dec 2020 - Current
QODE NEXT INDIA PRIVATE LIMITED New Delhi

Job Profile
Cold Calls, Key Account Creation, Cross-Sell, Partner Management, Project Management & Customer
Relationship Management.
• Identifying new high value & volume potential customers for traceability solutions.
• Mapping assigned accounts, identifying & making first contact with decision makers in those accounts
to understand their needs, creating business case documents outlining the accounts profile, current
process, problem statement, and proposed solution once client need has been established.
• Coordinating with the key decision makers in the account, organizing site visit for process study and
virtual meeting between decision makers at both sides. This also entails providing consulting service to
clients by advising clients the kind of solutions they can opt for & outlining the benefits.
• Post site study, work along with the internal technical team on a comprehensive solution document,
outlining the current and proposed process flow in detail. This also entails working on the pricing,
managing profitability and remaining competitive at the same time.
• Upon acceptance of proposed solution document by the prospect, make arrangements for on-site
proof of concept demonstration, or go for project delivery straightaway.
• Develop trust relationships with clients and acting as an interface between client, internal team & OEMs
like Zebra, Cognex, Omron & Addverb Technologies for seamless project management at all stages
from initiation, planning, execution, project documentation, monitoring, controlling & right till closure.
 • Continuous expansion revenue stream from existing clients through ensuring client satisfaction &
exploring new underlying opportunities.

Achievements

• Driving weighbridge automation and SAP integration projects at Coromandel International, fertilizer
plants in Vizag, Kakinada, and Ennore.
• Developed new account like ITC Ltd. and initiated various projects like WIP Traceability (ITC Printing
and Packaging Division, Chennai), Inventory tracking at engineering stores (ITC Food Division,
Bangalore), Dispatch Management solution (ITC Cloud Kitchen, Bangalore), Finished Goods inventory
tracking using RFID (ITC Cigarette, Munger) & Inline quality inspection of flexi packaging (ITC Food
Division, Haridwar).
• Initiated People Management Solution project using low energy Bluetooth technology at DCM Shriram,
Bharuch.
• Aligned QodeNext with companies like Pepsico (Kosi Plant), Delhivery, Udaan, Grofers (Now blinkit),
Okinawa for hardware (Barcode scanners, Barcode Printers, Vehicle Mount Terminals, Rugged Tablets,
Ring Scanners) procurement.
• Worked on key account like Nestle, for in premise vehicle tracking solution, and mobility solutions for
finished goods and packaging material using AMRs (along with Addverb Technologies).

Senior Business Account Manager Mar 2020 – June 2020

Aerospace Asset Trading Aerospace Asset Trading New Delhi

• Managing end to end customer interaction, ensuring top notch service delivery and order fulfilment.
• Working closely with the service delivery and product Line specialists ensuring profitable quotes.
• Offering most competitive quotes in the market meeting customer requirements.
• Established new accounts enlistment to the approved vendor lists.
• Responding to diverse part requisitions (request for quotes) through various online portals viz
Quantum.
• Maintaining product cash-flow by materializing brokering/trading opportunities.
• Sent request for quotes on delegated products list ensuring procurement at best possible price.
• Gathering market intelligence ensuring competitive product pricing.
• Coordinating effectively with internal and external stake holders.
Account Manager – Inside Sales Aug 2014 - Feb 2020

BRITISH AIRWAYS Gurgaon, HR

• Handled ticketing and sales calls for US, UK, India, Middle East, Australia, Singapore, Hong Kong, Malaysia, S
Africa and Nigeria.
• Entered details such as payments, account information and call logs in CRM.
• Handled calls requiring deeper expertise in the flight booking management and change management areas.
• Developed and deepened customer relationships to drive revenue growth and good Customer Experience.
• Accountable for yearly revenue targets & driving business growth across sectors through inbound calls and
leads.
• Driving quarterly/yearly revenue targets through new customer acquisition, ancillary sale, accounts
management, in addition to development of strong pipeline.
• Assisted in creating, promoting and executing a wide variety of promotional sales and marketing plans.
• Recording successful conversions and sharing client success stories with larger team thereby increasing
visibility in the system.
• Handled team on behalf of Team manager, in his absence. This involved addressing queries of team
members, productivity management, Queue management, and sharing and highlighting latest updates with
the team.

Achievements

• Recipient of several golden tickets (for customer experience) and consistently achieved monthly sales
targets.

Senior Service Advisor, EMEA Region Oct 2006 - Feb 2014

DELL TECHNOLOGIES Gurgaon, HR

• Responsible for adherence of technical troubleshooting guidelines laid down by business vertical for the
front line agents.
• Responsible sustained warranty cost reduction through efficient dispatch approvals.
• Responsible for sharing reports attached to warranty cost, with the business vertical.

Education
Bachelor of Science: Information Technology Jun 2007
Sikkim Manipal University

Intermediate
Laxman Public School, New Delhi Mar 1999
Total Experience: 16 years
Relevant Experience: 8 years
Education: B.Sc. IT, Sikkim Manipal University 2007
Current CTC: 10.20
Expected CTC: 12
Notice Period: ready to join
Current Location: Gurgaon
Willig to relocate: Yes