TCPL

TELEMATRIX CONSULTANTS PRIVATE LIMITED

TCPL
TELEMATRIX
CONSULTANTS PRIVATE
LIMITED

INDUCTION
MANUAL
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Index
Serial Contents Page Time Type
No: No: Taken
1 What is INDUCTION? 3 Script
2 Introduction 3 Script
3 Objectives of Induction 3 Script
4 Material Required during Training 4 Script
5 Welcome Speech 4 25 mins Interactive
6 Icebreaker 5 70 mins Activity
7 Company Introduction 6 15 mins Speech
8 Vision Statement 6 15 mins Speech
9 Mission Statement 6 10 mins Speech
10 Game 7 45 mins Activity
11 About the Company 8 10 mins Speech
12 Services of the Company 8 15 mins Speech
13 Clients of Telematrix 9 15 mins Speech
14 Directors & Pillars 10 5 mins Speech
15 Code of Conduct 10 30 mins Interactive
16 Game 11 15 mins Activity
17 Annexure (No Sequence #1) 12
18 Annexure (Test #1) 13
19 Annexure (No Sequence #2) 14
20 Annexure (Test #2) 15
21 HR Policies 16 5 mins Speech
22 Leave Policy 16 10 mins Speech
23 Attendance Policy 16 10 mins Speech
24 Appraisals 16 10 mins Speech
25 Trainings 16 10 mins Speech
26 Work Culture 16 10 mins Speech
27 Feedback 17 &18 10 mins Speech

Induction Manual

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What is Induction?
First step towards gaining an employees’ commitment, it is aimed at introducing the job and organization to the
recruit and him or her to the organization. It involves orientation and training of the employee in the organizational
culture, and showing how he or she is interconnected to (and interdependent on) everyone else in the organization.
See also orientation.

Introduction
On average, 17% of working population leaves their job per annum. This means that potentially, one in six employees
faces a first day in a new job every year. One reason people change job is that they never feel welcome or a part of
the organization they join. As a result many choose to switch rather than fight, and simply quit their jobs and move on
to another company shortly after they are hired. When this happens the organization they leave behind is faced once
again with the need to hire, induct and train another employee.

Objectives of Induction
To ensure that staff become effective as quickly as possible;
To communicate the TELEMATRIX’s culture, values and policies;
To clarify the TELEMATRIX’s objectives, structure and working arrangements;
To convey the objectives, structure and working arrangements of the Directorate and
Department;
To encourage commitment and motivation through a sense of belonging;
To agree objectives for the initial period of employment;
To explain to the new employee the changes taking place in the organisation.

Materials Required
- Classroom
- Training Attendance Register/ Worksheet
- White/Black Board

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- Marker/ Chalk
- Notepads/ Paper for Trainees to cue card-down
- Pens/ Pencils for trainees
- Cue Cards
- Stop Watch
- Scotch Tape
- A Pair of Scissors

WELCOME SPEECH
“Welcome All!
Good Morning!
(Ask them to respond, ask them to repeat till you are sure they are heard loud and clear)
My Name is ………………………………
A quick TRAINEE’S Individual introduction from all present there.
Time taken: 1 min per Trainee

ICE BREAKER
Names and adjectives
Game Type: Ice breaker & Energizer
Objective: To allow participants to know each other early in the program

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Procedure: Participants think of an adjective to describe how they are feeling or how they are. The adjective must
start with the same letter as their name, for instance, “I’m Henri and I’m happy”. Or, “I’m Arun and I’m amazing.”
As they say this, they can also mime an action that describes the adjective.
Time taken: 20 mins
Time taken per trainee: 1 min
Materials Required: NA

Who Am I?
Game Type: Energizer
Objective: To be able to describe and energize the team for the rest of the program
Procedure: For this activity you will need one sticky cue card per person. On each cue card write the name of a
celebrity, political figure, cartoon character, book character, etc. You can choose one category or mix them up. Use a
different person for each cue card.
Place a sticky cue card on the back (or forehead) of each participant. The participants are to figure out who they are,
but can only do so in the following manner. Find a partner and read each other's sticky cue cards. You may ask the
other person three questions to which there are yes or no answers.
Once your questions have been asked and answered, make a guess as to your identity. If you are correct, move the
sticky cue card to your chest and you become a "consultant" who gives clues to those still trying to figure out their
identities. If you are not correct, find a new partner and repeat the process.
Time taken: 45 mins
Time taken by each trainee: 2 mins
Materials Required: Cue Card, Marker, Scotch Tape

“I shall introduce you to your company.

Welcome aboard Telematrix Consultants Private Limited!!!
Telematrix Consultants Pvt. Ltd was incorporated at a time when Management of Debt was not an organized
endeavor. The spirit of partnering leading corporate firms to manage their diverse risks was the foundation on which
Telematrix has been built.
17 years of group experience in serving Multinational Banks, Private Financial Institutions & Telecom Institutions in
areas of Debt and risk management, Verifications and Sales.

Company Information
Telematrix is headquartered in Mumbai, Maharashtra, India.

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Provides superior consulting services for Managing Debt Recovery in the Banking and Financial Industry and
Managing Sales for Telecom Industry
Telematrix was incorporated at a time when Management of Debt was not an organized endeavor.

PPT Page 2
VISION STATEMENT: “To Leverage our Service Value that we are The Preference over competition”
The vision statement answers the question, “Where do we want to go?”
So, TELEMATRIX’s Vision is to be the besting the service providers
To be the Preferred Vendor for its clients
To be able to elevate the satisfaction of the clients that as a Service Provider we are considered to be the BEST

MISSION STATEMENT: “Process Oriented Performance At Every Level”

A mission statement defines what an organization is, why it exists, and its purpose of existence.
So, TELEMATRIX’s Mission is to be PERFECT in all its functions.
To be perceived as an Idol by other service providing companies for its Process Oriented Approach
To elevate performance at every level.
Make it interactive thus the Trainees understand the reason of discussion and thus understand the VISION and
MISSION statement.
GAMES to understand the Statements:
Toying a Personal Vision and Mission
Game Type: Learning and Energizer
Objective: To demonstrate how creative participants can be
To investigate ways of learning objectives of Work
Procedure: Start this activity by asking the group to split into 4 groups of 5 each (For a group of 20).
Now tell them that they are going to be given a creative activity
They have to name their group and toy a vision and mission statement for their team
They will be given a chart paper to explain their vision and mission
After they have zeroed on all and have designed their charts ask them to explain as a group
Variation: Ask them to design Logo and Picture-tales of their Group and explain the same
Time taken: 30 minutes
Material Required: Chart Paper, Sketch Pens
Variation: * 15 minutes

Notes of the Trainer:

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…………………………………………………………………………………………………………………………
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PPT Page 2
About the Company:
Telematrix is a Veteran in Debt Recovery and Tele-collections
It was started when the Debt Recovery was a complete unorganized market
It was the first to start with Tele-collection format in Debt Recovery
It has a market share of about 8% in the Mumbai Recovery Region
As a Tele-collections Unit TELEMATRIX’s spread has not been restricted to Mumbai, but to all
regions in India.

Services Provided by TELEMATRIX:

- Debt Collections
 Collection of Minimum Dues/EMIs for Credit Cards/ Business Loan/ Personal
Loan
 Customers are given Reminder Calls/ Awareness Calls
 Customers have defaulted in paying their Minimum Dues/EMIs
 Customers default either for a month/ 2months and so on
 They fall into buckets according to their defaults
- Debt Recovery
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 Recovery of Dues of defaulters
 Defaulters are Customers who have not paid for 6 months constantly
 They are requested to either pay up or settle the payment
- Sales of Telecom Products
 Create a lead for the sales of the telecom products
 Sell the product to the lead
 Close the lead after sale
 Enter the data of the customer for validation
 Follow the customer behavior for 3 months after sale
- Verification of Documents
PPT Page 3
Clients Serviced:
Debt Collection/ Debt Recovery Clients
- Citi Bank
 Citi Bank Credit Cards Minimum Due Collection
- CFIL
 Loans against Transportation Assets, Construction Assets, Medical and Printing
Equipments EMI Collection
- Barclays
 Personal Loan, Auto Loan EMI Collection
- Reliance
 Personal Loan EMI Collection
- GE Money
 Personal Lean, Housing Loan and Auto Loan EMI Collection
- HSBC
 Credit Card total Recovery
- India Bulls
 Personal Loan Recovery

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Sales Management
- Aircel
 Sale of Aircel Post Paid Connections to customers
- Airtel
 Sale of Broadband Connections to customers

PPT Page 4
Directors and Pillars of TELEMATRIX
- Promoters
 Ashish Parekh (Director)
 Samit Kashyap (Director)
- Pillars of The Company
 Mitul Makim – Senior Manager Field Activity
 Arvind Parad – Senior Manager Telecalling
 Sachin Mohite – HR Head
PPT Page 5 to Page 9
Code of Conduct
Refer to the Employee Handbook
Ask the Trainees to refer to their respective Handbooks as you explain

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How Good is Your Memory?

Game Type: Energizer, Learning & Problem Solving
Objective: This exercise will show you how complicated material can be presented effectively and also be retained by
the participants
Procedure: Advise the group that they are going to have a quick test. This is to see how good their memories are.
Tell them they need to be alert as they will be shown ten numbers and shapes corresponding it. They will require to
memorize the respective shapes of each number. This Sheet shall be displayed for 1 minute.
Show them the Sheet and leave it for a minute. (Sheet No Sequence #1)
Ask them to get their pen and paper and write the answers to the equations shown on the next sheet which will be
displayed now. (Test #1) Give them 1 min to finish the test.
After they have finished with the test, show them Sheet No Sequence #1 again and see how many of them have got it
correct.
Discuss quickly why most of them did not the equations right
Notes of the Trainer: ……………………………………..............................................................................
……………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………
Now tell them that they will go for a quick Test 2
Tell them this time you will provide them with a little more information but the Display Sheet Shall be up for half the
Time of the First Sheet
Display Sheet No Sequence #2 for 30 seconds
Show them the Test #2 and let them do the Test now for 1 min
Ask for the results and lead the discussion on why the results were better the second time.
Notes of the Trainer: ………………………………………..............................................................................
……………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………
Time taken: 15 minutes
Material Required: Pen &Paper
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No Sequence #1

=0
=1 =6
=2 =7
=3
=8
=4
=9
=5

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Test #1

x = =
x = =
x = =

No Sequence #2

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1 2 3

4 5 6

7 8 9

Test #2

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x = =
x = =
x = =

PPT Page 10
HR POLICIES (Refer to HR Manual)

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1. Leave Policy : Talk About: PPT Page 11 & HR Manual Page 8
 List the Calendar Holidays
 Leave Allowance During a month
 Leave Application for the same

2. Attendance Policy : Talk About: PPT Page 12 & HR Manual Page 5

 Working Hours
 Breaks
 Late Coming
 Access Card
 Registers

3. Appraisals : Talk About: PPT Page 13 & HR Manual Page 9

 Monthly Reviews
 Yearly Reviews

4. Trainings : Talk About: PPT Page 14 & HR Manual Page 10

 Induction
 On Job Training
 COC
 Need Based Training

5. Work Culture PPT Page 15

Training Evaluation Form

Participant Reaction

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Rating Scale
5-Excellent 4-Good 3-Average 2-Poor 1-Unacceptable NA-Not Applicable

Part 1: Instructor NA 1 2 3 4 5
     

Part 2: Course Content NA 1 2 3 4 5

     

Part 3: Instructional Material NA 1 2 3 4 5

     

Part 4: Course Overall NA 1 2 3 4 5

     

Part 5: Facilities NA 1 2 3 4 5
     

Part 7: Additional Comments

- Were your overall expectations met?

- What was the strongest feature of the course?

- What areas of improvement do you suggest for this course?

- Would you recommend this program to others?

- Were you personally introduced to your new colleagues, managers and other
appropriate people during your first few days in post?

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Yes ! No !

Any additional comments:_________________________________________________

______________________________________________________________________

- Has your Induction helped you understand your job, responsibilities, work standards?

Yes ! No !

Any additional comments:__________________________________________________

_______________________________________________________________________

- Have appropriate policies and procedures, important to your job (Company Policies, Rules &
regulations, work processes), been shown to you and explained to you?

Yes ! No !

Any additional comments:__________________________________________________

_______________________________________________________________________

Thank you for completing the course evaluation form. Your comments are sincerely appreciated.

When completed, please return this review form to:

HR Department/HR Manager

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