ov HLTENNO36, SCEI Apply communication skills in nursing practice Southern Gross Student Assessment Education institute Student Details ASSESSMENT TASK 2 — ROLE PLAY Thave read and understand unit information and assessment instruction Student ID S028193 bin \\-08-2022 Student Name Mushonpuect Kou eee TMD fered BM = Students are to read the provided role play scenario. For this assessment, the student will have access to the relevant learning resources, listed under the learning resource ofthis document. Role Play will be completed during class time as outlined in the unit delivery and assessment plan. ‘The assessment is conducted in the SCEI simulated environment that reflects workplace conditions, The students must be directly observed by the trainer/assessor during the assessment process in a safe and competent manner. Individual preparation time: 15 to 20 minutes. Duration of the role play: between 8 — 10 minutes. Role play is to be performed in a group of three (3) students. For this role play, you will be assessed in the role of Welfare worker as described below in the SCEI simulated environment that reflects workplace conditions. | You are required to submit all preparation material as well as evaluation report as evidence. This assessment requires you to meet ALL requirements (outlined in the assessment requirements section below) during the role play to receive a satisfactory outcome for this assessment task. The schedule/roster for the assessment will be provided to you prior to the assessment day. You must follow your allocated schedule to attend this assessment Attendance for this skills assessment is mandatory. A medical.certificate must be presented to be absent from this skills assessment. You may have up to three (3) attempts to be deemed Satisfactory outcome with this assessment. Failure to receive the Satisfactory outcome after the three (3) attempts, the result for the unit will be deemed Not Yet Satisfactory, and you must re-enroll and repeat the unit to be eligible to be assessed again, ‘You must upload the scanned copy of the marked observation checklist into Moodle within 24 hours after the assessment was conducted. é The writen assessment standards (8.2) outlined in the PP77 Assessment Policy and Procedure apply to this assessment task. HLTENNO96 Apt communication silo uring pacice “GRICOS Prower Code 029340 HETS«121 Opa of Nain Pave lnaiag ION 12082 Stale Assessment Verso 2.0 Mac 2022 at ae “Scanned with CamScannerSCEI HLTENNO36, Southern Cross Apply communication skills in nursing practice Education institute Student Assessment Seu RU « List / identify / state / give = present in brief form Reon le) Outline = provide the main facts about something, more than naming, but not a SiS T ny detailed description uae © Describe = Provide full details of characteristics andlor features, more needed than an outline or than a list Explain / Discuss = Provide a reasonable argument to discuss cause and effect andlor make links between things clear in your own words Analyse = Identify parts, the relationship between them, and their relationships with the whole. Draw out and relate implications Demonstrate = Present, show or illustrate through example or action + You will be provided with a briefing on the assessment and the opportunity to seek clarification on the conduct of the assessment. * You may seek clarification at any point in time during the assessment task. If you feel you need more time to complete the assessment, you must negotiate the time needed with the assessor prior to the assessment due date. Following the assessment, your responses are to be assessed and marked as appropriate. Where responses have been assessed in one (1) or more questions as unsatisfactory, students will be required to resubmit these questions. For more information, detailed information can be found in PP77 Assessment Policy and Procedure ‘The trainer/assessor will provide a date and time for this assessment schedule on the first day of the unit delivery. Role play 4 -Telehealth with Nursi assessment purposes) ‘support (each student will play the role of th There are three (3) roles in this assessment 1. The enrolled nurse - The student being assessed (who will assist a patient named Mr. Garcia's with his first telehealth appointment with a pain management specialist) 2. Mr. Antonio Garcia - a student (nominated by the trainer and assessor) 3. Pain Specialist for Mr. Antonio Garcia - the trainer and assessor. Scenario: Mr. Antonio Garcia is an 82-year-old male who has suffered from chronic lower back pai for the last five years. Most recently, he was provided with options of how to manage the pain by an orthopaedic specialist doctor. Option one (1) was using the pain management specialist service and the option two (2) was to have a surgery. Mr. Garcia had decided the option one (1) was more suitable for him thinking that he does not want to risk the postoperative complications because of his age and also a fear of ‘unknown’ of never having an operation in his life. The orthopaedic specialist made a referral to the pain management specialist service to manage his case further. Today, Mr. Garcia's first appointment has come. Due to his social and physiological circumstances, the pain service has suggested to have this appointment through an online telehealth video call under the support of an enrolled nurse visiting him during the appointment. ‘Student Instructions: ‘Student 1 (being assessed): ‘© Enrolled Nurse who is visiting Mr. Garcia's house and assisting him with his very frst ‘appointment with his pain management specialist. e 22 HLTENNGO6 Ao conenniaton ls nrg pretn HLT5421 ipa erhng| ‘Stuer Assesment Verson 20 Mac 2022 Scanned with CamScanner -i SC EI HLTENNO36 Apply communication skills in nursing practice Eduction int Student Assessment Education Institute The Student will need to bring their own portable device that has a camera and microphone functions (Laptop/tablet/mobile phone) for recording the telehealth appointment. Refer to the observation checklist for the detailed requirements Student 2: Background,ot Mr. Antonio Mr. Garcia lives alone, after his wife passed away 2 years ago, at hi ‘of the metropolitan city. His children live in a regional area which is ab ‘Mr. Antonio Garcia, a client who is having the appointment. Read and understand the background of Mr. Antonio stated below, tell the specialist his symptoms, conditions and treatment preferences, and respond to the pain management specialist's questions accordingly. Ask questions to the Enrolled nurse (student one) if necessary. Possible questions: © What did the specialist say? What does this mean? ‘© How am | going to help quickly if| am in a lot of pain, as it's really hard for me to use the computer without someone here to help me to log on for an appointment? How are you going to help me to get access to other relevant health services? | don't understand what you are saying, can you explain it again? How can you help me to get better sleep? How can I get help if| need more after this appointment? ooo @ is home in a town located 60km outside out 100km away from his house and are concerned about his wellbeing and health status with the chronic pain. His presents with the conditions of: Pain radiating from the centre of his lumbar region The pain intermittently radiates down both buttocks into mid posterior and anterior thighs Lethargic from sleep deprivation due to the pain. He sleeps a total of up to 5 hours on a good night. His pain gets aggravated after walking more than 10 minutes, sitting more 20 minutes, or driving longer than 15 minutes. Therefore, he has not been able to visit his GP unless his children take him for a regular blood work check-up or some specialist appointments. ‘A problem listening to others Trainer/Assessor Role: Pain specialist for Mr. Antonio Garcia ‘access an online meeting application as a pain specialist to complete this role play. provide the required information to students prior to the assessment date including a web link, passcode, password, application and instructions to access the platform. communicate with Mr. Antonio's to identify his conditions, symptoms and treatment preferences give Mr. Antonio his diagnoses and explain the rationales for this provide medical opinions about available treatment options, and explain each treatment advantages and disadvantage educate Mr. Antonio the relevant health knowledge to improve his skills of self-management of his conditions Sc thea Eh provide the information and access of other relevant interdisciplin Antonio i lcs ‘Scanned with CamScanner’SCEI HLTENNO36 aesa Apply communication skills in nursing practice ation institute Student Assessment TaN ay Ste CuMue ry Student ID gas az a cog: oes ry a Ey tenia Weenie ee Date Dat a Ps [urs] s [vs | s | wis | Has the student demonstrated the following during ea ferry Greet and explain the procedure to Mr. Antonio Introduce themselves and explain the proceduretone 4 O O O O O client Seek the assistance from the clienttoshowhimwhre 2 O OF O DO O the computer or the device to conduct the appointment from Address the purpose of the appointment a@/o0 jo|;o |o/a Ga diartoattiecnifimepoitrantisdolng te be eat up| | [Ei ElalEi ge) Bye ja) oa Clarify the roles and responsibilities of pain specialist and students’ own role as an enrolled nurse to client zB Use the computer and web link, passcode, password of SCE! online meeting platforms to set up the environment and access data for the online appointment forthe client Be able to login and to open up the meeting with g@oagaaa microphone and camera in working Be able to access data on SCEI onine meeting platfom | | O |) O ||) 0 Using web link and password 3 eae ae i LT Identify the location of the SCEI IT use policy and procedure f tom Manage to identi the cation ofthe pofeywinot = SO OO O O assistance during the role play 4 ‘Comply with SCEI policy and procedi Understand the relevant policy and procedures for electronic communication. E.9., ‘© use of the company's and client electronic ‘communication systems and devices which ‘should comply with other relevant laws, policies and practices regulating privacy legislation and anti-discrimination legislation access to data appropriate to own role client's and company's permissions LTENNIR6Appy conmnaton sila ming practice HU754121 Ooms ethan ‘tse Assoamet- Verson 20 Mach 2022 Scanned with CamScanner ~SCEI HLTENNO36 Appl ication skills in nursing practice Eicon ply communicayon sh" Student Assessment Education Institute ~ |e practices relating to discriminatory speech and a | | the distribution of ilct and offensive materials, particularly those that are sexval in nature. Complying with relevant policies and procedures such 7 | as: | | Ioseece gaining patient's consent before recording | | ro bullying, harassment or aggression to the patient. ‘work within the scope of practice as an EN demonstrate politeness, respect and empathy in all interactions with the person Using appropriate communication skills and interview techniques to communicate, provide the sufficient information and encourage Mr. Antonio to make decisions on his own care and treatment. ‘© nonverbal communication skils or body language ‘© Maintain eye contact Uncrossed arms and legs Smile Keep a comfortable social distance listen actively to what the patient says etc, ‘* verbal communication skills speech Anticipating the concems of patient ‘Asking for clarification ‘Asking open-ended questions to stimulate dialogue Calming and sympathising patient questions conveying messages concisely Scanned with CamScannerSCEI HLTENNO36 peas cee Apply communication skills in nursing practice Education Institute ‘Student Assessment ea z © communicate with Mr. Antonio's children ] 7 ae to get them involved to provide ongoing care for Mr. Antonio | | © encouraging Mr. Antonio to share his input and make a decision about his | care plan with nurses’ assistance etc | | © assisting Mr. Antonio to understand what the pain specialist said © providing the information of Mr. ‘Antonio's self-care and treatment "Explain medical terms in patient's familiar and plain ao languages Ra eat ely ees Tee Record the meeting fully and clearly with the consent of | <2 | patient | ‘Write a progress note and submit via Moodle as a part of | 7 the role play. The note includes unit code, assessment task number, student full name, 1D, and should: | 0 be factual, consistent and accurate ‘0 provide current information on the care and condition of the patient be consecutive and accurately dated, timed and all entries signed not included abbreviations, slang or jargon indicate how the records to be stored ‘ Scanned with CamScannerS CEI HLTENNO36 Apply communication skills in nursing practice SEaNoa rae ‘Student Assessment Establish a quiet, comfortable and safe environmentfor |” OO ofo;a online telehealth appointment ent strategies to establish a positive nurse~ gyojojajole Implern ing effective interpersonal and patient relationship by Usi ‘communication skills for example: ‘© show the respect to Mr. Antoniomay © speak slowly and clearly ‘o_use writing or drawing if needed to make sure Mr. Antoniomay understand the ‘communication © write what the pain specialist said and provide the note as same to Mr. ‘Antoniomay © clarify the questions that Mr. Antoniomay has with the specialist 70, Demonstrate advocacy for a person in the health or community care setting ; Give Mr. Antonio a voice and explain hs problems, wr/aja;oja/a symptoms and treatment options to the specialist Educate Mr. Antonio how to manage his low pain end = ther chronic conditions, and recommend him to wear 2 hearing aids to better isten oo a/|/o Help Mr. Antonio find appropriate resources to support |G. dono his wellbeing, including the resources in the community such as financial assistance, transportation, patient or caregiver support networks, or helping him meet other needs, https www oncnursingnews.com/contributor/ale 5 rne-nitzky/2018/08/six-ways-nurses-can- ‘advocate-for-patients ‘Assessor's general Comments/ Observations: SS NYS” Bue /abdee ied ote Satisfactory) ne oa a 2 eee 1/6 Cee od Pa s NYS ee (Satisfactory) (Not Yet Satisfactory) Te Po s = NYS) rr (Satisfactory) -. "(bot Yet " Satisfactory) ‘Eps genni see Soe ree Scanned with CamScannerS G E i HLTENNO36 ‘Apply communication skills in nursing practice Eiuekon nce Student Assessment student jay 2 - Group Discussion, evaluate effectiveness of meeting and give feedback (each vita re ¥ meeting and evaluator of meeting for assessment purposes). will play the role of the Chair of ‘Student Instructions: ‘This is a role play including the group discussion about the development of policy (e.9., class rules OF Fancy eon tne stay quay ofthe couree of Diploma of Nursing, and the subsequent session of meeting evaluation and debriefing There are a total of four (4) students to play three (3) roles inthis assessment. “. Chair of meeting to lead the group discussion - Student 1 being assessed who should: ‘* prepare a meeting agenda appoint the Student 4 (Evaluator) as a minute taker address housekeeping monitor and respond appropriately to changing group dynamics clarify the purpose of group meetings and manage discussion to achieve identified objectives: implement meeting procedures appropriate to the meeting's purpose clarify participants’ roles and use communication strategies to support their effective contribution to discussion identify the ways in which the evaluator’s feedback could be used to improve the study quality 2. Participants of group discussion - Student 2 and Student 3 (nominated by the trainer and assessor) who shou ‘¢ participate in the whole meeting including group discussion about the development of a policy to improve their study quality, and subsequent session of meeting evaluation and debriefing ‘¢ use effective communication strategies to convey and share their input to achieve identified meeting's objectives ‘© receive and respond to the evaluator's feedback about meeting 3. Evaluator of meeting- Student 4 being assessed who should ‘take a meeting minutes but not participating in the discussion of development of a policy ‘© participate in the sessions of meeting debriefing and evaluation ‘© take notes used for providing the feedback of meeting ‘identify effective communication strategies for giving feedback on discussion apply strategies that deliver constructive outcomes in giving feedback. i use appropriate language and a respectful manner in giving and receiving feedback upload the meeting minutes and evaluation notes to Moodle including the full name, Unit code, assessment task and section number on their paper ‘ ‘Scanned with CamScannerSCEI HLTENNO36 Apply communication skills in nursing practice Bguehion insttute Student Assessment HLTENNO36 Role Play 2 (Part 1) - Student 4 (Chair of Meeting) ~ Observation Checklist Musborpueet Kouss $0919 ERM 1-08-2022 1st Bi 3% Attempt_| Attempt | Attempt Date Date | Dat SS Sey Seg) ae ai mae si loh iB ‘Address housekeeping Include welcome and introductions and any apologies EO for absence Clarify and review the participants’ roles includingwho 6 0 6U8lhUOlhUlCU will be timekeeper, minute taker (Student 4), leader (Student 1), and facilitator. Decide at what intervals. feedback on time will be given Describe housekeeping for safety such as @/a/fola jola Fire/Emergency safety \dentify duration ofthe meeting such as 30minutes «= @ F/O O 0 OD Explain the rules of meeting such as the use of mobile | 2° OO Oo Oo phone ‘Monitor and respond appropriately to changing group dynamics Create an open and dynamic discussion culture a) a /a Drive open communication and encourage participants FO | O to communicate clearly to each other Have a strong leadership and be a dominant leader to aio direct and monitor the discussion ‘Address problems and confict during discussion quickly“ 9 6 8 |G | Pay attention to what the team members opinions and OO | Q ideas } | | Use effective communication and strategies to respond |~8f | O } Q to participants questions appropriately, e.g. © being open-minded and an active listener 9 empowering and respecting the Participants’ innovative ideas and opinions providing potential resolutions to Participants’ concems and questions avoid blocking behaviours — Aggressive, negative, withdrawing, recognition-seeking ect. - TE0WD8 At communcaon sis rursing pracce HL75412 Optom oes Stet sesame Version 20 March 2022 Scanned with CamScannerSCEI HLTENNO36 Apply communication skills in nursing practice Eduesuon innate Student Assessment Clay the purpose ofthe meeting is to develop polcy | | 0 |G] a [a] a (eg,, class rules or procedures) to improve the study | quaity ofthe course of Diploma of Nursing Engage all participants into discussions, withtust and § @ | 2 O8/ O | all contributions are equally valued |" a Raise any concems and issues about current studyin | |/O @ /o/ o " _ Diploma of Nursing | | Based on students’ their own reflections and (oo o o oo experience, use problem-solving approach to identity | and develop a policy (e.g., rules or procedures) to | address those concerns and issues | | | Achieve agreed goals with all participants using effective interpersonal and negotiation skils | | Step 1 Clarify Objectives - a) a Ensure that all understand and are in agreement with | the meeting objectives. iomonmrniee se Review who will be timekeeper, recorder, leader, and facilitator. Decide at what intervals feedback on time will bbe given, ‘Step 3 Review Agenda - bp _ Review details of agenda items listed under step 4. _ Ensure that all team members understand and are in | ‘agreement with the agenda items. | | Step 4 Work Through Agenda items eae a _ Step 5 Review Meeting Record - w/oa G _ Review the flipchart record on the walls but do not read : | _ all charts. Look for changes and additions, Decide which | | Charts should be kept and which shouldbe discarded —— = = — | _ Step 6 Plan Next Steps and Next Meeting Agenda - &| ojo] a0 fol o | Decide who will do what before the next meeting, Decide what the objectives bid Step 7 Evaluate and debrief Meeting - 6 | What did the team do well that it should continue doing? ‘What could the team do differently to improve the aid meeting, group, and continual improvement a ——— Scanned with CamScannerHLTENNO36 SCEI Apply communication skills in nursing practice Student Assessment Southern Gross Education Institute @poyoa] 9 jaya Clarify and review the participants’ roles Review who will be timekeeper, minute taker (Gtudent 4), leader (Student 1), and facilitator. Use effective communication and strategies to wo lo] o joe support participants effective contribution to discussion, e., ‘0 _use effective interpersonal skills to establish rapport with participants © trust participants © create an open and dynamic discussion culture ‘© drive open communication and encourage participants to communicate clearly to each other © be anactive listener © be open-minded and have good negotiation skills © empower, recognise and respect the participants’ innovative ideas and opinions ¢ avoid blocking behaviours — Aggressive, negative, withdrawing, recognition-seeking etc. Identify the ways in which the evaluator's feedback could be used to improve the study quality wloljojaljo/a ~f\o)ol|o}o)o Discuss effectively with the meeting participants and evaluator about the way of using evaluator's feedback Identify the actions plan to integrate the feedback into the future study process Assessor's general Comments/ Observations: Sao) Sa re .) NYS (ipso Buses + Om seul) era) ee Satisfactory) 4 curs Ce ee s NYS (Satisfactory) (Not Yet Satisfactory) Assessor Name Assessor Signature Orr aiken hockii Po s NYS (Satisfactory) (Not Yet enn mes Satisfactory) 2008 holy cmmunten i rag ec no Scanned with CamScannerSCEI HLTENNO36 Southern Cross ion aR eee re Apply communication skills in nursing practice Student Assessment eis Tky 6 Role Play 2 (Part 2)- Student 4 (Evaluator of Meeting) - Observation Checklist student Name Musk Onprert Fou 893193, ca 1)- 08-2022. 1st ours Date Date Date ooo Err card oy erect Cu ee Cau RUE ad Take a meeting minutes o|o/o |ore Take a meeting minutes correctly, essentially and a comprehensively Participate in the sessions of meeting debriefing and evaluation go jo] o |o| o Participate in the sessions of meeting debriefing and evaluation actively and provide constructive feedback 2 Take notes used for providing the feedback of meeting woogao Take essential and comprehensive notes used for providing the feedback of meeting 2 Identified effective communication strategies for giving feedback Verbally state what effective communication strategies that they will follow prior to providing the feedback Explain the rationale for why they use those communication strategies and how those Communication strategies benefit providing feedback and achieving meeting objectives in providing and receiving feedback ojol|ojoja Used appropriate language and respectful manné Use affirmation words to provide positive feedback well Use objective and specific language to deliver feedback apoio oan. O Offer direct and instructive feedback telling participants how they can improve in the future Use facilitative language to prompt participants their own independent revision strategies | —— he | HLTEING36fopyconmuncaton sain nursing practce 4754121 Diploma of ring Pege 30 of 46 74008 Pier Code 2840 Scanned with CamScannerSCEI HLTENNO36 Sone ioen Apply communication skills in nursing practice Education Institute Student Assessment Give feedback in a regy Pectful and pleasant mannerwith 2 O oO O no conflict, arguments or problems raised Listen to participants responses carefully #\° |e a Be open to and understand the participants’ responses” 6 Upload the meeting minutes and evaluation notesto =§ SF, «Ss 6 Moodle including the full name, unit code, assessment task and section number on their paper 1 Assessor's general Comments/ Observations: | | } Assessor Name | Assessor signature | Assessment Tasks Outcome ae : a dy) (Not Yet re (5 Kou dd bo Pudaeatal Satisfactory) Assessor Name Assessor Signature | Assessment Task Outcome oa = s NYS. (Satisfactory) , (None. can ~_ Satisfactory) TS SRC a PT é <7 eo (Satisfactory) © ‘(Not Yet ont * Satisfactory) ‘Scanned with CamScannerSCEI Gross Education institute 7.3 Clinical handover - change of shift Demonstrates the ability to clearly and concisely report the condition of a patient or group of patients to another health care professional Student Name: Ge-840) Student ID Number sa793 ised; 1. Identifies indications 2. Identifies safety considerations 4. Information is accurate, concise and complete 5. Conducts verbal handover at initial team meeting (e.g. nursing huddle) ‘and then at bedside 6. Medical terminology is ‘appropriately used 7. Delivery of information is timely 8. Demonstrates ability to link theory to practice ee GS UO VU Ow VU VVuUVUUUUVUT ‘Scanned with CamScanner