SYLLABUS & CLASSROOM PROCEDURE OF BAHASA INGGRIS It 1. Course Description: ‘This course is meant to familiarize students with business English. It consists of two parts: basic communication and basic correspondence. The teacher is expected’ to expose the examples, oral ‘and waiten, and help students understnd the discourse given as examples, The students ae ‘expected to wctively participate in class exerises. ‘Competence Standards: Atte end ofthe course, the students ae expected to 4) be able to participate in basic communication in English ) undersiand English busines levers ) be able to writ simple business leters in English, 3. Course Progress: ‘Meeting I" Greetings & Business Lener Layout Meeting 2 Introduction & Leter of Promotion Mesting 3 Thanking & Banking Services Mesing 4 Apologizing & Letter of Apology, Complimenting & Leter of Onder Meeting 5 Giving Information Dispatching Goods Meeting & esting 7 Mesting 8 Mating Enquirer & Late of Ey ‘opin fr lob & Coca Vise ing Palow-p fob Lats Rfetnos feb nervew, Mecing 3_Inviaton& Mens { ‘Nate The dest sar er Mong or, wet alts, which ra ater Ming, drut Aut fa pda bad on how of diy eigen (2%) abo wok re (20%) he sided ee OOM te a eco COR These eee pe BINNS Reu Ma Bec, Ma BoM sos Dem Cocke tee eS SEN, Ife sae’ ated bln 7% th al del lard oe eel Jovm: No pale eee fotos won tedance bao 190 "he fal exam precede lowe \ Metin eer ten chor depos neo expr, 2lnMonag# rey purses tent oe per en ee 5. ln Manting 9 vay ar oti wren nog lexan Th log sold ‘eof dale ced, quand pgesod comp peda Ties New te Fst, a See Pr aah ag slar eae ‘tira a penises atl She eee me Setters = “ eens eerie oe OTre and the letter vocabulry, grammar and content/situation. o ateeee “TOPIC I: GREETINGS | Competences: Students are able to perform approprite greetings. pe Studs abl one beatae a >. 1. Sample Dialogues: ~ Dialogue 1: Bud! is taking a walk in Malioboro and meets an American co-worker. Notice how they greet each other and what they talk about, ‘Bui: Hello, James How are you? Oh, hello, Budi. I am fine, thank you. And how are you?” Fine two. It’s a fine day, isn’t it? s: Yes, that’s why I am taking 2 walk. i: Me too, Well, see you later then. ; James: Bye. See you Dialogue 2. Irwan isin a mall and meets his expatriate boss, Mr. Johnson. Iwan: Good evening, Mr. Johnson. Ma Johnson: Oh, hi, Irwan. Evening. How are you? Iwan: Tam fine, sit. Thank you. And you? . That's why Hike hanging around here. Formal» Good morning (La. t0 12008) een arbe Good afternoon (12.n00n to around $ pam) Good eign Good nig sl ot wan woaing at wep, ct =nBUSINESS LETTER LAYOUT Basic Competences: Students are able to identify essential pats of a business letter. ‘Students are able to produce a simple business letter inthe proper lay-out. | Sample Latter: Study the layout ofthis business eter. PRR SURYA EXHIBITION COMPANY au gunalanchns 28 Yogrware MDONESIA, 203 Phone: (0274) 882340, Fax: (0274) 588204, eal: prma@yahoo.com Youret SYP = Serra o08tng 2014 Messrs Castes & Purdy araware Dosters “4 Orchard Road Segepore ‘ Attention: Mr. John Sing Der Sir, January 30,2014 Schedule f Exhibition in Indoneia ‘Thank you very much for your lear of January 15,2014, where you made an enquly ofthe schedules of exhibitions thal we plan to have inthis year We are very happy to send you the complete lst of schedules of our exhibitions traughout indonesia, soning the venues and the dates ofthe occasions. We would be deighted I you can partcpate i out rspone ‘Yours sincerely, 2. Suryakusuma ks Manager of Event Organization Glossary attention perhatian’ thal oi trimer kash’ complete: lengkap delle sale nis iewteven engi nae exhibition: pameran plan: (Berjrencana vere & date: tempat & tanggal 4 Inside Reosiver's) Address: 5, Astendion Lin (may be omited): 6 Salutation: 7, Sabject Line (may be omited) 8. Body 9. Complimentary Close: $ 10. Signature 1. Pasted Name: 12, Company Position: 13.Bnelosur Gf any:‘TOPIC T: INTRODUCTION ‘Basie Competences: Students are able to introduce a person to someone ese. Students are able to intraduce themselves to another person. I. Sample Dialogues: Dito Introducing frends Johns ringing lend oa and meds James, his effice-mate. John _: Hello, im. I'm back. James : Ob, its you, John. Why 30 early? ‘John: Yes, Him, The meeting has been cancelled. Jim, this is my friend Lisa. Lis, this is my colleague Fim. James : Hi, Lisa. How do you do? (Pleased to meet you.) Lisa: How do you do? (Pleased to meet you 10.) sme in and have a seat. Lisa: Thank you. You have ance office. James : Not realy. Can I get you a drink or something? Lisa :No, thank you. Its very kind of you, but don't worry. Iam not thirsty. James : Well, make yourself comfortable; then: Lisa: Soe, thanke you. I will Glossary early (adj): awal meet (y) ——sbertemu mice: bagus, enak ‘cancel (y) —:membatalkan come inv) :masuk = kind =: Balk Pleased (ad!) > senang have @ seat (n): duck sure: past! "Notes: |. s the shor form for James. Like in many languages, log names are often shortened. Lisa, Pesey, ‘and Bil, for example, are short forms fr Elisabeth Mergare, and liam. 2. In informal conversation, many sentences are incomplete Identify inthe dialogue the incomplete ‘sentences. How would you sy in complete forms? 4. The expression How do you do? isnot «question and the rypical answer ithe same, Note that the intonation i fling. Dialogue I. Introducing oneself: John comes to a meeting room for a meeting. A guest, ‘Vii, is ato waiting forthe ; John: Is this seat taken? din : No. Please take it. John: Thank you. Where are the other people? ‘Udin : Guess they will be here soon. John: Yes, sure. I don’t think Ihave met you. I'm John. (shaking hands ‘din : Ob hi, John, I'm Udin, Peased to meet you. John: Me too, Here come the other people. din: Yes, the director is also coming. ee ee eee i! GY 2, ot Se rE D.UJUUCCCCOMC ROD 2 99h Me Po FRR bPROMOTION LETTERS ‘Basic Competence: Students are abe o write a letter to introduce a business, ‘A twsineas runs well if it bas a healthy cash-flow, This depends on the aumber of transactions it has, whieh fn turn depends on how many’ customers it as. It s always important Hct induce one's business to new customers. Leaflets, brochures, commercials, and car repre are the usual means for this promotion, Another way to introduce a busines is TECSEE rect mall. I done selectively, will be cheap but efetive. Irmo i wil be juke ma L a business a letter Promoting bs rf eAKEMEANGRN DNERATSUNGNONTAW nD P “J Seriwono 15, Kiaten e432 ‘phone: (678) 85423, 48211, Fax: (078) 86421 “csmall Beded@bankorgen.com Tanary 17,2074 eat Mr, Peterson, Welcome tthe area secved by Bank Perkembangan Oserai Sungol Dalam. We are delighted. easn mt Wicca Sponed teary mourn We coda a yOu wk ux Bank fos and ue ou Paning Pian to vist anyone of our branches or offices sted inthe encoged eal Sincerely yous, Msudarmianto Ene. Gi delighted (ad): senang. Tearn (9) i cordially (ads): invite (9)‘TOPIC III: THANKING AND REPLIES TO THANKS Basic Competences: Students are able to produce appropriate thanking expressions. Students are able to appropriately respond to thanking expressions. Thank you. But don’t wory. I won't be long, + Really? So, what's up? + Lam dropping by justo retur your computer manual. Here itis. But have you finished reading it? ‘Sure. I found it very useful for fixing my computer. # Good that you found itso. Thank you very much for allowing me to read it. ‘You are weleome. That's what friend is for. + T'm really sorry Ihave to leave right now. + $0 soon? ‘Yes, I'm sorry. My boss is waiting for me in the office, ‘Iman Oh, Isee, John: Again, thanks a lot forthe book. Iman : Don't mention it. Bye, John: Bye, Glossary worry): Rhawatir return (9) ong (ad): Lama ‘ crop by (9) mampir ‘allow (9) UL Notes:‘BANKING SERVICE Basic Competences: Stadents understand basic banking correspondence, ‘Students are able to write simple banking letters. ‘Any modem person has to deal with a bank. We might need it to save money (in our cevingeldeposit account, to facilitate our business transactions (with our check SEINE. © finance our duly expenses (with our credit card or debit card) or evento finanee our business (with ts loan or overdraft facility.) Tn the space below, specify what services we can get fom each product: 8) A savings (deposit) aecount enables ust. 'b)A checking (current) account enables us 0 ¢) A creditcard ennbles us... 4) A debit card enables ust. ¢)A loan enables us t .. 1 An overdraft facility enables us to 1. Sample Letter: Applying for» checking account. (What you find here is only the salutation, the Body and the complimentary clos.) Dear Mr. Markman, ‘This Is the follow-up of my telephone gfiquiry last week, where | asked about pening a checking account with your bank. "2 Frmontloned in my cal. realy would Mike to open a checking aocount for my business, ZZ Fumiture Ltd, J. Mengunsarkara 23, Jekarta Selatan. You will find enclosed my completed application form, where | mention my NPWP (Tax-Payer are Number). “You will also find a check of Rp 6 500 000,; from @ customer, and tne deposit lin. Prarie you for your kind attention and! would Fike to hear the approval of my request soon. Sincerely yours, a pe gpa ae ae Glossary deal with (9): Berurusan dengan coll (n) panggilan form (n) —_: formulir ‘finance (9): mendanat complete (») :melengkapi deposit stip (n): slip setoran Tipense(n) :pengelvaran’ application (n); lamaran approval (n): persetifuan TL Comprehension Questions: [SWhat happened the week before this eter? +E What is he name ofthe business company applying forthe checking aot 3, What are enclosed inthe leter? 4 What must Mi. Markman do soon in elation with the letter?‘TOPIC IV: APOLOGIZING AND REPLYING TO APOLOGIES Basic Competences: Students are able to produce appropriate spologies, Students are able to produce appropriate responses to apologies, sinape als must do things comely and perform tit commitnens. However things rot always go as planned and they owe apologies to those affected. Apologivs mist be sinnees ‘and genuine, not only a mater of lip service, 1. Sample Dialogue: Disrupted appointment (Kasman hat a appelntmen with ht collapue to Gtenda mecting out of town and they plan to go tgether in Kusman's cr. On they wap, Kamar ‘has flat re) (Norman's telephone rings) ‘Kusman: Hello! Can I speak to Norman? ‘Norman: Yes, Noman speaking. This is Kusman, right? Kusman: Yes, it's me, Norman: What's up? Kusman: I'm sorry Tam still on my way to your home. ‘Norman: Don’t worry. I'm waiting Kusman: I'm sorry it seems I won't make it Ihave’ flat re. ‘Norman: You have your spare wheel. don't you? ‘Kusman: Sure, but unfortunately itis fat to. ‘Norman: Thats really a bad luck. ‘Kusman: Yes, itis. I'm awfully sorry. ‘Norman: Thats allright. But what are doing now? ‘Kusman: I'm waiting for a taxi but none hus show yp, Norman: Mind if get you in my car and bring my spare whee!? Kusmaan: Thanks. That willbe great. Won't bea problem since you are rather sick? Norman: Don’t worry. I can manage i. Where are you exactly? Kusman: J Kaliurang, kilometer 13.1‘ be waiting for you Norman: OK. See you in a while Kaman Se you. Gtosary perform (v) rater emame ant commioent () hesarggipan mgt be an invitation fora written test and an interview. Taking an interview is not always SSeS Bones sare becuse ofthe personal contacts with the interviewer. Some might Sacei Imewiewer : Good: ‘Sure, please have seat. You are Miss Santi Aryani, right? Sexti ‘Yes, Ma'am. Fam, + Lam glad you can be here right now: ‘Lam too, Ma'am, Sseviewer So, you are interested in working for our company? Sens Yes, Ma'am. {eteviewer : Could you tell me how you knew about our vacancy? «teed the advertisement in the local newspaper and friend told me about it. Exviewer : Good. Then, why are you interested in working with us? Sect lneeviewer Sect Well, frst of all, Ihave heard the reputation of your company. ‘What reputation is in your mind? * People say hat your company has @ good management, and you care forthe service tothe society and the welfare of your ‘meriewer Weare happy if you think 80. But, why are you interested in te postion of secretary? Sexi First of all, becatse 1 griduated from a secretarial school and I believe that Thave the necessary qualifications forthe job, sewiewer : What qualifications do you mean? Sexe ‘Well. You seein my academic transcript that my GPA is very good. Tan ‘work comfortably with the computer. ‘stcviewer _: What programs can you work with? Sei ‘Windows and its applications and Lint too. Escviewer : Have you ever processed an office document? Sex ‘Well, we practiced # lot in our correspondence courses. also typed my final academic report myself: I have a copy with me if you wish 1 have a look at it. serviewer Sure. May 1? Sexi Here itis. Excuse me, Sscviewer Thank you. This looks really neat. a ae Ses (od) taku care for): memperhatitan wish (v) berminat deserve (0): berhak service (h) > pelayanan Fave a look at : melihat Ses (oa) berbogal welfare (n): hesefahceraan Excuse me: Maaf” repstation (n) : nama boik graduate (y) > lus neat (adj): rapt 20+ <7" _ Santi what for. However, I ee that there Santi + Yes Ido, That is what management is ; Tee are circumstances where overtime cannot be avoided. Interviewer : So, what would you do in sucha situation. ‘Santi + Well, for the completion of job, we have todo it sometimes. Interviewer: Do you expect something fiom your overtime? Santi [twill be fais for everybody that any extra service is compensated, Interviewer: What can be the compensation? ‘Santi ‘eight be financial or perhaps some time-off Interviewer: Good ideas. How much do you expect as your salary? Santi i's hard to say because I just finished my school. But you must have salary scheme which is prety fair. Interviewer: Could you mention any figure? Santi + With educational background and expertise, I believe I deserve at least two million net. Interviewer: Okay. You know being punctual is very important in your job. Santi ‘Yes, Ma'am, Iagres, and I have always been a punctual person. Interviewer Ea mie tht our ee eis in Boor elu fie iin Iain Santi My address in Bogor is only temporary. am staying with my sister Interviewer: Will you relocate to Jakarta if you are hired? Santi + Sure, Ma'am. Iwill find a lodging near our office if possible Ifnot, then {will to get a lodging which is easily accessible from here. Interviewer: How do you travel normally? Santi In Yogya, I side « motorbike, but it would be impractical here. Interviewer: Yes, you are right. The traffic is too dangerous for you to ride a motorbike, Santi : And the pollution i to. So, I believe I can take a bus or a taxi. Interviewer: Thank you, Miss Aryani. We will decide your applicetion soon. And then, we Jet you know about it by mail, Santi Can Leall you? Interviewer : Thank you, but it won't be necessary. We will decide quickly. Santi ‘Thank you. I would be very glad if | could work here. Interviewer: Iknow. Thank you, and I hope to se you again. Santi ‘Thank you, Ma'am. Good bye, Glossary well:plamed (adj): terencana deserve) © berhak ‘exceptional (adj): di ar kebiasaan punctual (ad))_:tepat waktu ciramsinces ‘readaan ‘relocate (4) * Serena tmpat avid 9) ‘menghindari lodging (n) tempat a ‘compensate time off tn) waktu bebas kerja (ad): tidak prateis scheme (n) ‘raneangan ‘by mail (adv) + Tewat por aJota: Ob hello, Budi. Please come in. How are you? Budi: Fine, John, Thank you. And you? Jott + Asyou see, Tam fine and geting ol Budi: No, John. You are not. You ae getting mature zim Well, pethaps. Thank you, anyway. What's up? Budi: wonder if you are free jets: Saturday night? Let me check. Mmm, yes, Lam, Budi! Good, Fam relieved then, John + What ean I do for you? Budi: Yes, I would like you to come to our new office jot: Is there anything the matter? Pak; Well you know, we'll have the grand opening forthe new office. Joba So, itis ready to occupy? So soon? Budi: Yes, it makes me relieved. So, ean you be there? Joba: Sure, ofcourse. I must be: Budi Great. Then 1 willbe 30 happy to see you al John Usall? Who do you mean? Budi: Thave invited all other classmates, Zo% + Great, then it wil be a grand reunion too, Budi: Yes, kind of Joba: Shall bring somethi Budi: No, thank you. Just bring yourself. John: Okay, GLOSSARY % Be ase to dffrenate between invitation and nonnvitation remaks. Such a, Please drop at my house ay time you ike, {you happen tobe in Jakarta, my house is always open for you ‘These invintion-Hkeremacs are basically ony signs to end a conversation, 2AMEMO OF INVITATION Basic Competences: Students are able to identify essential parts of a memo of invitation. ‘Students are able to produce a simple memo of business invitation. 1. Sample Letter: Study the layout of this letter of business inviation. For business purposes, company often holds an internal meeting, for which an invitation is ‘needed. Usually, itis sent to employees and staff members ina form ofa memo. A memo is ‘basicaly in interoffice communication within a single company. ‘BUSINESS EXHIBITION COMPANY 1. Suryadiningratan 25, Yogyakarta, INDONESIA, $5203 ‘MEMORANDUM To _: All employees and staff members, 14 November 2014 From : Program Coordinator ‘Tentative Schedules of 2004 Exhibitions ‘The coming December 2014 will be « busy month for our company. Many companies have just started to be fully functioning after the Idul Fitsi Holidays. Therefore, it will be the right time to introduce our 2015 Exhibitions to our partners and customers. For the preparation of the above, all employees and staff members are invited to plenary meeting which will be conducted on: DeyDute:Fidyovember 2, 2014 10.00 am. t9 12.00 noon Face | Mey Room, Ft For BEC 4 Janti 45, Yogyakarta, ‘Your active participation is expected. Therefore, if you happen to be doing something else, please reschedule Your program. GLOSSARY hhold-held-held(): mengadakan ‘expect (i): mengharapkan incer-ofice andar karior ‘conduc (9): menyelenggarakan function (y) beherja something ele: sebuaty plenary (adi): paripwrna reschedule (2): menjadwal wangUSEFUL VOCABULARY i 24 opie Vi svaiable Iecaton sree i & & = 5 2