Criticism[edit]

On 13 September 2014, a Flipkart deliveryman allegedly molested a housemaid in Hyderabad.

[156]
 The housemaid's employer sued Flipkart for this incident, citing the need for regulations to
make offline delivery services safer.[157]
In 2014, competitors such as Future Group (owner of retail chain Big Bazaar at that time) filed
complaints with India's Ministry of Commerce and Industry, alleging that Flipkart's Big Billion
Days discounts undercut prices in a manner predatory to other retailers. The ministry stated that
it would look into the complaints.[158][159][160]
In April 2015, Flipkart faced criticism for being a launch partner in the Airtel Zero program. Critics
alleged that the zero-rating scheme violated the principles of net neutrality. Flipkart later pulled
out of the project.[161]
In 2015, around 400 delivery executives working with eKart, the logistics arm of Flipkart, went on
strike to protest poor working conditions. Complaints included seven-day workweeks, extended
hours, and a lack of clean toilets and medical assistance for bike riders involved in accidents.
[162]
 In 2016, delivery executive Nanjunda Swamy was murdered by a customer who did not have
enough money to pay for a product.[163] In response, Flipkart launched a safety initiative -'Project
Nanjunda', named after the deceased executive. This included an SOS button in the mobile app
(called the Nanjunda button) that could be used by field executives in case of emergencies. [164]
Vendors on Flipkart have faced several challenges while doing business on the company's
marketplace, to the extent that some of them have quit the portal. Some of these challenges
include Flipkart's alleged unfair policies towards sellers, the lack of a competent logistics service,
and customer returns that are a result of consumer fraud.[165]

Awards and recognition[edit]

 Sachin Bansal was awarded Entrepreneur of the Year, 2012–13 from The Economic Times,
a leading Indian economic daily newspaper. [166]
 In September 2015, the two founders entered Forbes India's richest Indian by year, debuting
in the 86th position with a net worth of US$1.3 billion each.[167]
 In April 2016, Sachin and Binny Bansal were named to Time magazine's annual list of
the 100 Most Influential People in the World.[168]
 Flipkart was reported to be at top in the annual Fairwork India Ratings 2021 - which is a 10
point system that creates a score based on fair pay, conditions, contracts, management, and
representation.[169]A total of 11 platforms were evaluated by a consortium of Centre for IT and
Public Policy (CITAPP), International IIIT Bangalore and global Fairwork network.
Methodology included qualitative interviews with 19-20 workers in Delhi and Bangalore. [170]

See also[edit]
 E-commerce in India
 Online shopping

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