English Preparatory School aaa COMPUTER PROGRAMMING PACKWEEK 1 Starts Here) Before you read the passage, talk about these questions. 4 What are some common types of computers? 2. What do office employees use computers for? ‘Computers are an important part of an employee's day. In many offices, every worker has their own personal computer. They prepare reports and other documents on it. They also check e-mail and access the Internet with it. Usually this machine is a desktop computer. However, nowadays employees are using laptops more often, too. Employees can take these smaller notebook computers to meetings and to business talks. ‘An especially portable computer is the tablet. With a ‘tablet an employee can keep in touch with co-workers from almost anywhere. Special projects require more processing power. Employees take advantage of company workstations to complete these. At the end of the day, they save their work to the @ Read the magazine article. Then, choose the correct answers. 4 What isthe main purpose of the article? [A to promote the use of laatops in the workplace B to describe the kinds of computers ‘employees use © to remind employees to save thelr work data D torecommend tablet computers over other kinds 2. Which of the following is NOT an advantage of laptop and tablet computers? ‘A. Unlike desktop computers, laptops and tablets are portable. B They are smalier than desktop computers. © Employees can take laptops and tablets to meetings. D_ Employees can get the most processing power from laptops and tablets. ‘3. Which kind of computer works well for more demanding projects? A workstations B tablets © desktops D_ notebooks _ laptop 4 _ power __ workstation 5 ___ personal computer __ server 1 2 3 ‘A. a computer for use by one person Ba small, mobile computer c part of 2 computer network that stores and processes information computer D the processing ability of E amore powerfui computer@ Read the sentence pairs. Choose which word or phrase best fits each blank. 1 desktop / tablet A People usetheir_____ computer ina single locetion. BA is lightweight and can be moved 2 portable / computer A Peopleusea______to create and process documents. BA device is one which is easy to use in many places. @ @ Listen and read the magazine article again. What types of computers are being used more often nowadays? Listening © &@ Listen to a conversation between an employee and a co-worker. Mark the following statements as true (T) or false (F). 1 __ The woman recently bought a tablet. 2 __ The woman is stil using her laptop. 3. __ The man wants to replace his old desktop computer. @ @ Listen again and complete the conversation. Employee: Good moming, Sally. Wow! Is that your new 4 2 Co-worker: itis just gotit2 Employee: Is it comfortable to use? Co-worker: 3 _ It fits perfectly in my lap, Employee: itlooks that way. What about 4 7 Are you stil using it? Co-worker: Not at all. | can do everything on the ‘ablet, and it’s easier to use. Employes: Really? Maybe | should get one, | need to 8 my old laptop. Co-worker: 6. don't need my laptop for anything now Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. franca 's that your ney What about your ..? Ineed to. [Sladen is Genes uiomes erie ares | Stucient A: You are an office employee. Talk to ‘Student B about: © his or her new computer © your computer © replacing your computer ‘A about the advantages of your new tablet. Writing © Use the magazine article and the conversation from Task 8 to complete the computer request form below, rege eee ‘What kind of computer are you requesting? Whet kind of computer do you currently have? Please explain why you want this computer, Student B: You are a co-worker. Talk to Student@ Before you read the article, talk about these questions. 1 What do you look for in a computer monitor? 2 What are some differences between old and new monitors? Reading @ Read the article. Then, choose the correct answers. 1 What is the main idea of the article? A to lst common monitor problems B to recommend monitor purchases © to show improved models of monitors D toreview new HD monitors 2 Which of the following is NOT listed as a feature ‘of the Gold Computers monitor? A low price B 169 aspect ratio © 20-inch screen D_ poor contrast control 3. What makes the VX100 good for gaming? A the aspect ratio © the resolution B theresponsetime the contrast Vocabulary © Maich the words or phrases (1-8) with the definitions (A-H). 1 HD 5 _ contrast 2 _LcD 8. _ monitor 3 _ cRT 7 __ aspect ratio 4 _ screen 8 __ response time A. the difference between light and dark B the relation between height and width © a monitor with greater resolution D a display that uses liquid crystals E the front surface of monitor F & monitor with vacuum tubes jovioe that displaysre @ Choose the sentence that uses the underlined part correctly. 1A The aspect ratio is five milliseconds. B The monitor's resolution is 1024 x 788, 2 A Old CRT displays often flickered B Acomputer monitor prints documents. @ @ Listen and read the article again. What are some features to look for in today's ‘computer monitors? Listening © @ Listen to a conversation between a store clerk and a customer. Mark the following statements as true (T) or false (F). 1 _. The monitors have equal resolutions. 2 __ The second monitor has a faster response time. 3 __ The woman wants a monitor that works well for video games. @ @ Listen again and complete the conversation. Clerc 1 ‘Computer Express. What can |help you find today? ‘Customer: Thanks. I'd ike to know the difference between 2 monitors. Clerk: Wel, the XR model has a better resolution and excellent contrast. Customer: | bet its 3 graphics. Clerk: Right. On the 4 the ClearShot model has a faster response time, Customer; Hmm. 5 thats less important. Clerk: The first one is probably a 6 then. Customer: | agree, Thanks so much, a gamer, so Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Peae ens 1d ke to ti This one .. | suggest. ‘Student A: You are a store clerk. Talk to Student B about: © the difference between two computer monitors * your recommendation Student B: You are a customer. Talk to Student ‘A about what product you should buy. | Writing @ Use the article and the conversation from Task 8 to complete the description of a computer monitor. By iiyelt aCe) wc te) a 24-inch ‘The FX1000 computer is very versatile. The wide-screen has 2189 . Hefeatures full HD support with its 1920 x 1080 ‘The superb color and. make an excellent choice. if you'te a gamer, why not try the ST800? Its is seven milseoonds, making ft a great choice,Get ready! @ Before you read the passage, talk about these questions. 4 What are the functions of the keys on @ standard keyboard? 2. What are different ways of typing capital letters and symbols? ° 7 These tips will help you get | the most out of any QWERTY keyboard! ~ Always use the numeric keypad to enter numbers quickly. Only use the Caps Lock when typing multiple capital letters in @ row. Use the Shift key to capitalize just one letter. This will save you keystrokes. ~The Shift key also creates diacritical marks. For certaln marks you need to use the Alt key, too. =Learn your computer's shortcuts. Enter them with the Control key or a function key. They save time and energy! Vocabulary | as vw © Match the words or phrases (1-6) with the | definitions (A-F). 1 _Shitkey 4 -__numetic keypad Rea 2 QWERTY 5 __ type @ Read the blog post. Then, complete the table. 3 _ Altkey 8 _ keyboard A ‘2 key that gives an alternative function to another Wey by Paola eed key when both are pressed at the same time used for typing upper-case letters 2 panel of keys used for entering data into @ computer o | Caps Lock 1 ° Shitey §—®@§ ———————— sadard layout Conirotkey 8 ‘2 small keypad that features digits 0-€ rn) to enter data into @ computer using & keyooard@ Read the sentence pairs. Choose which word or phrase best fits each blank. 1 Caps Lock / Control key A The is used to give another key an alternate function. B The______is used to type capital letters. 2 function key / diacritical mark AA denotes special pronunciation of a letter. B The is assigned a purpose by 2 piece of software. @ @ Listen and read the blog post again. What are ways to improve typing efficiency? Listening © @ Listen to a conversation between two. employees. Mark the following statements as true (T) or false (F). 1 _ The client's name has an accent mark in it. 2 __ The accent mark requires using the alt key. 8 __ The woman memorized the code. @ @ Listen again and complete the conversation. io jey, Jane - do you have a 1 2 » Employee 2: Sure. What is it? Employee 1: I'm working on this memo, But I don't know how to 2 2 Employee 2: What are you 3 to type? Employee 1: | needto put an 4 over ‘ane, Do you know how to do that? Employee 2: Yeah, 've done that before. You enter a5. while pressing the Alt key. ther Employee 1: Gan you tall ms the code? Employee 2: | don’t remember. But you can online. ard 6 Speaking @ With a partner, act out the roles below based on Task 7. Then, switch roles. Do you knoiw how to ... ? e Ineed to... You have to enter... ‘Student A: You are an employee using a computer. Talk to Student B about: * typing a special symbol © what keys are used © where to find the code ‘Student B: You are an employee. Talk to Student A about typing special symbols. | Lacon | Writing @ Use the blog post and the conversation from Task 8 to complete the note below. 0 DZDzZdz J Lj i NI Nj nj KRatr 660004 6 @atCaovcais As Aad atakkoodo)] = DedzGNA AA £aG6, AaAataetetr?i 7O8666R?F Re Da CoAhhAaee 686 Eric, | got your message about typing accent marks, I know that you have to usecom PE @ Before you read the passage, talk about @ Match the words or phrases (1-5) with the these questions. definitions (A-E}. 4. What are some common types of mice? _ cordless 4 __ click 2. Why is reliable mouse important to computer __ mouse 8 __ LED mouse users? — USB Reading ‘a mouse that uses light for tracking 2 type of connection technology 2 device for interacting with a computer to select using a mouse button without connecting wires @ Read the product correct answers. ing. Then, choose the 1 What is the purpose of the product list? A to account for sales numbers B io describe the price of items © io explain how to use a mouse D io list items available for sale moowr One 2. Which is NOT offered by the company? A LEDmice = 3-Dmice B USBmice cordless mice 3. What is true of the standard ball mouse? A. itis delivered with fluid for cleaning B thas right- and left-click buttons. it connects using USB technology Dit comes in several colors aed Product type: Computer mice pe pe ee 41. Standard ball mouse: This mouse includes right and left easy-cliok buttons. It's our most affordable © option and best seller 2. Color-change mouse: This ball "mouse comes with mtarchangezble colored covers. Customers can choose from seven avaliable fie jot ioe from Melisse’s T 1, LED mouse: This mouse uses 4 scroll wheel for easy scrolling. It also comes with cleaning fluid for the plastic LED cover. . Laser mouse: This mouse uses a USS. connection. Non-USB mice, including 3-D mice, are no jonger available,@} Read the sentence pairs. Choose which word or phrase best fits each blank. 2 4 scroll wheel / scrolt A The (on the mouse was broken. 8 down the page to sae all the information, 2 laser mouse / button A The ‘was stuck and wouldn't click. BA is more expensive than a ball mouse. © @ Listen and read the product listing again. What is the least expensive and most common type of mouse? Listening 2. __ The woman uses a cordiess mouse 3 __ The woman recommends a USB mouse. j © @ Listen to a conversation between two : ‘employees. Mark the following statements as true (7) or false (F). 4 __ The woman thinks laser mice don't track well. @ @ Listen again and complete the conversation. | Employes 4: Ijust 4 mouse to work right! Employee 2: Really? 2 are you using? Employee 1: Just a regular ball mouse, but it isn’t | tracking well. The ball 3 . Sometimes the button won't even click, Employee 2: 4. you try a laser mouse. Mine works really well. | | Employee 1: Are they hard & 2 3 Employee 2: No, they're really simple. And ee cordless, 28, a Speaking © With a partner, act out the roles below based on Task 7. Then, switch rotes. Teena just can't get Irecommend. They're usually... | ‘Student A: You are an employee using a computer. Talk to Student B about: | | + the type of mouse you use | + efcties wth xing your mouse | © questions about other kinds of mice | aaa eel abel demneldlnimneeneees | eee ‘Student B: You are a co-worker. Talk to Student Reoouwurkndet momeyecrecnmend | Writing © Uss the product listing and the conversation from Task 8 to complete this product feedback form for a new mouse. Melissa s Technology Accessories (eet ei What type of mouse did you purchase? Have you used this mouse type before? Y/N ‘Are you satisfied with your purchase? Y/N Why or why not?WEEK 2 Starts HereWhat's in Your Computer? Have you ever wondered what's under your computer case? Don't take it apart — just read on to find out. ‘The hard drive is the main part that stores data. A disk rive is for reading and copying data. The first drives sed floppy disks, but today we use CD drives. One of the most important parts is the motherboard. It contains the central processor and electrical connections. These receive eneray from the power ‘supply and distribute it. The board also includes other ‘components like ports. Motherboards generate a lot of heat. To prevent heat damage, heat sinks and fans are installed. @ Before you read the passage, talk about these questions. 4 What are some parts inside a computer? 2. What is the purpose of a motherboard? Reading @ Read the magazine article. Then, choose the correct answers. 41 What is the purpose of the article? A. to explain how to fix a computer B to describe computer components © to show how devices communicate D to teach how to construct ¢ computer Which part generates the most heat? A. the hard drive B the disk drive © the motherboard D the ports 3. How are motherboards protected? ‘A by heat sinks and fans B by installing power supplies © by switching to CD drives D_ by adding second processors © Match the words or phrases (1-6) with the definitions (A-F). lary 4 __ power supply _diskdrive 8 __ motherboard _ heat sink 6 __ processor — fan 1 2 3 A apart that reduces heat B a mechanical part used to move ait © apart that interprets and runs programs D the means of providing energy & the centre cituit board F apart that allowe data to be read and copied@ Read the sentence pairs. Choose which word or phrase best fits each blank. 1 hard drive / CD drive AA is used for reading and copying data. B Acomputer with a larger will have extra storage. 2 port/case ‘A Amotherboard has at least one USB B_ The components of a computer are contained in a ‘ @ @ Listen and read the magazine article again. What are some components of a motherboard? Listening © @ Listen to a conversation between a computer store employee and a customer. Mark the following statements as true (T) or false (F). 1 __ The fan will not turn on. 2 __ The woman suspects the power supply is broken. 3. __ The woman must open the case. @ @ Listen again and complete the conversation, Employes: noon. How help you? * Customer: Hello. | have a problem with my computer. The fan is 2 Employee: I see. is it new? Customer: No, I've had it Employee: Maybe the heat sink is broken. year, 4 make the fan work too hard. Customer: 5 Can you replace it? Employee: 'll have to open the case 6 Can you leave it overnigh Customer: Sure. I'l be back tomorrow afternoon, Thanks, 2 10 Speaking © With e pariner, act out the roles below based on Task 7. Then, switch roles. J have @ problem on Jil have to ... | Student 4: You are a computer store employee, Talk to Student B about: | © how you can help him or her what the computer problem could be © what you need to do to investigate ‘Student B: You are a customer. Talk to Student | ‘A about a problem with your computer. Writing © Use the magazine article and the conversation from Task 8 to complete the customer survey. Computer Express Customer Survey Please describe your computer problem. Wien got wouldw't oper. tought a wew it home, the Was the employes helpful? If'so, please explain. Yes, the encployee was very She tolal me wnat the problera could be. She needled to open the the conepucter with er. ‘Was your problem resolved? Yes. whew | ploizedl up the conepucter, the was xen.@ Before you read the passage, talk about these questions. 4 What are some different types of memory storage devices? 2 What is the general storage capacity of different memory storage devices? computer Wo, ley All memory storage devices are on sale! Transfer data from desktops to laptops and back. CD-Rs have ten aesgent off, too. Burn important data before it’s lost! Each disk has ‘a capacity of 700 MB. ‘Do you need rewritable devices? Invest in flash memory. Computer World fiash drives are fifty percent off. They have a capacity of 8 GB, And CyberStore drives with a 64 GB capacity just arrived. DVD-Rs come in value packs and can store up to 4.7 GB. Stop by the store to see even more specials! Reading @ Read the advertisement. Then, choose the correct answers. 1 What is the purpose of the text? A. to describe changes in storage devices B to give instructions on how to use storage devices © toadverlise types of storage devices D to choose the best type of storage device 2 Which of the following items are NOT for sale? A flesh drives B CD-Rs © laptops D DVD-Rs 3. Which device has the greatest capacity’? A CDR B DVD-R © CyberStore flesh drive D Computer Worid flash drive Vocabulary @ Match the words or phrases (1-7) with the definitions (A-G). _oB 5 __ flesh memory _ MB 6 _ DVDR — burn 7 _ memory kB a.urit of memory roughly equal to one milion bytes a unit of memory equal to 1,024 bytes memory that retains data without e power supply a unit of memory roughly equal to one bilion bytes to write data from a computer onto @ disk the part of a computer usad for storage of date or program instructions a cisk used for storing data umoomPr Rone2 ses oply ta © Write a word or phrase that is simitar in meaning to the underlined part. 1 When he finished the project, he saved the data to the data storage device containing flash memory. clllL utile 2 The computer has a very large amount of storagespace. __p___t_ 3 | bumed the information to the disk used to store date, _D-_ © @ Listen and read the advertisement again. What is the capacity of each type of storage mentioned? Listening @ @ Listen to a conversation between a store clerk and a customer, Mark the following statements as true (T) or false (F). 1 ACD-R cannot store all of the man’s files. 2 __ The man has 50 MB of files to save. 3. __ The woman recommends a flash drive, @ @ Listen again and complete the conversation, Clerk: Hello. Can help you find anything today? ~ | Customer: I'm looking for a way to 4 Clerk: We have lots of data storage 2 How were you planning to back up the data? Customer: | thought | could burn all of the 3. to CD-Rs. Clerk: Hmm, How big are the files that you 4 2 Customer: | have about two gigabytes’ worth of data to save. Clerk: | don't think CD-As will have enough 8 Customer: Okay. What would you recommend then? Cleric Let me show you ours aa © With a partner, act out the roles below based on Task 7. Then, switch rojes. Peat ncssuen Can | help you find ...? 1'm looking for. What would you recommend? ‘Student A: You are a store clerk. Tak to } ‘Student B about: | * different data storage devices | + measurements of data | * Which products will work well for certain jobs | | | Student B: You are a customer. Talk to Student | | Aabout storing files. Writing © Use the advertisement and the conversation from Task 8 to compiete the order form beiow. Customer Name: Storage Needs: Storage Devices Ordered Capacity@ Before you read the passage, talk about these questions. 1 What are some common uses of smartphones? 2 How have smartphones changed the way people communicate? ‘ell phone) ne, this smartphone has extended old cell phor ae 1d the newest built-in features service capabilities an available. ‘The touchscreen makes information simple to access. ‘Simply tap on the apps on the soreen to open them. Your smartphone is GPS capable. You can easily access | maps and driving directions. You can now easly trensfer music and even pictures. Just ‘syne your phone to your computer. ‘Another function of a smartphone is to use it as an MES H player, 80 you can listen fo your favorite songs anywhes 2 13 @ Read the section from 2 smartphone user manual, Then, choose the correct answers. 1 What is the main purpose of the section? A to describe how to use a smartphone B to identify special features of a smartphone © to compere different smartpho D to offer solutions to common smartphone problems 2 Which of the following is NOT mentioned as a feature of this smartohone? ‘A built-in camera c GPS B MP3 player D touchscreen 3. Which feature accesses maps? A syncing GPS B touchscreen D MP3 player Vocabulary © Match the words or phrases (1-8) with the definitions (A-H). 4 _ built-in 5 __ touchscreen 2 _ apps 6 _ GPS 3 __smariphone 7 __ feature 4 _ syne 8 _ service AC a phone with an advanced operating system shows information which is accessed by touching icons. © a prograim designed and downloaded for a specific purpose D_anavigation or mapping system E to connect two devices to transfer files F included in the system @ a characteristic or abilty that is desirabie H. the ability to make and receive phone callsme 1° - / @ Read the sentence pairs. Choose which Speaking ‘wor or phcane best ise epcts bien © With a partner, act out the roles below 1 apps / smartphones based on Task 7. Then, switch roles. A The newest have many z oe B Some are free to download DO FO I ak +o your phone, but others must be bought. You just. Then 2. built-in / MPS player oe A. Smartphones come with many features that are already . B An) is useful when you ‘want to listen music on the go. | ‘Student A: You are an employee who just bought ‘anew smariphone. Talk to Student B about: * purchasing a new smartphone © features like apps * how to download new apps © @ Listen and read the user manual again. What are some key features of a ‘smartphone? | Student B: You are an employee. Talk to | Student A about smartphones. Listening © @ Listen to a conversation between two Writing empioyees. Mark the following statements as true (T) or false (F). © Use the conversation from Task 8 to complete the instructions below about 4. _ The man just got a smartphone. downloading an app. 2 __ The woman does not know how to download apps. 3 _ The man downloads a game. @ G Listen again and complete the conversation. / Employee Hi, Bob. Do you know anything about 1 2 € Employee 2: Hey Susan. Yeah. Why do 2 2 Employee 1: Oh, lust’ But don't know how to download the apps. Employes 2: I's simple. You just find an 4. you want, like a game or Downloading Apps something Employee 1: Then what do I do? tite ls Employee 2: Then you S whore it 2. Choose says ‘dovinioad’, and that’s ft! Employee ti @___— Thanks! 3. Finally, Your app will download immediately,Operating System - Users can organize files however they like. Our simple GUI (graphical user interface) makes this possible. To arrange files on the desktop: 1 Right-click on the desktop. A dropdown menu will appear. Select ‘New folder’ with the cursor. 2 Name the folder. Pick a name that describes what go in the folder. 3 Select any files that belong in the folder. Drag them to the icon for the folder. 4 Repeat the process until all files are in the new folder. Once the folder is created, any new file can be saved to it. ‘A folder can contain any number of sub-folders. @ Before you read the passage, talk about these questions, 41 How does a user interface allow someone to interact with 2 computer? 2 How are files usually organized and accessed ‘on a computer? Reading @ Read the user guide. Then, choose the correct answers. 41 What is the purpose of the text? A. to explain how to organize files on a desktop B to fix common problems with folders © to define user interface terms D to list the steps of creating files 2 According to the guide, what should a user do first? A. choose a name for a new folder B select files that need to be moved © choose an iter from the dropdown menu D create a folder for a set of similar files 3 Which of these is NOT mentioned as a step in ‘organizing a desktop? ‘A. creating folders for alike files B removing sub-folders © dragging files to folder icons D right-clicking on the desktop Vocabulary @ Fill in the blanks with the correct words from the word bank. eo sa GUI right-click ct desktop Select You can use the The allows users to interact with the computer visually. Open the. 10 view the lst of files, The___gjvas easy accees folders, programs, and filss. to bring up a dropdown menu. (Glick on an icon to te to select items.© Read the sentence pairs. Choose which word or phrase best fits each blank. 1 icon/ user A Afp)__ operates a computer. B A(n)___can represent a file, program, or folder. 2 organize / dropdown menu AA provides a lst of options when clicked on by 2 user. B___a desktop by arranging the icons on it. © @ Listen and read the user guide again. What information does the guide provide? Listening © @ Listen to a conversation between two co-workers. Mark the following statements as true (T) or false (F). 1 __ The woman can't locate a file. 2 __ The man suggests creating a new folder. 3 __ The file was placed in the wrong location on the desktop. @® G Listen again and complete the conversation. How's the 1 ‘Actually, 'm almost done. Ineed with something, : I need the information from last week's 3 , but | can’t find the file where the date is saved. : Oh, Pm pretty sure that's in the "Results! 4 Where is that? ____ the ‘Company Documents’ folder. Then open the “Test Results’. It should bs in there. ‘Co-worker 2: Ahi Hereitis. 6 going? aN Speaking © With a pariner, act out the roles below based on Task 7. Then, switch roles. need your help wit Where do | find ...? Where is ..? lick on | Stusient 4: You work with Student B, Talk to | him or her about: + tho status of a project where files are located + how they can be opened Student B: You work with Student A. Talk to | him or her about the location of files. Writing © Use the conversation from Task 8 to complete the user guide below. 1. From the click on the 2 Choose 8 Right-click the 4 From the chooseWEEK 3 Starts HereGet ready! @ Before you read the passage, talk about these questions. 1 What kinds of documents are often produced using a word processing program? Why are templates helpful when creating certain kinds of documents? 2 Word Wizard is an award-winning word processing program. Everyone agrees itis easy, speedy and effective, Starting from a blank page, you can create a simple document or use the many advanced features. This program makes it easy to edit, format or erase text. You can also save and print documents. In addition, there is @ spell check, a grammar check, and a thesaurus. You will be amazed at all the versatile features it has to offer. But Word Wizard does more than create a simple document. It has templates to meet every computer user's needs. Looking for a job? There is a template to create a very professional résumé, Are you starting your ‘own business? Word Wizard has templates for colorful and eye-catching business cards. Word Wizard helps manage your business, too. Templates for meeting agendas, fax covers, memos, calendars, and reports save you time and money! Check our website for even more template options. © Read the guide. Then, choose the correct answers. 4. What ie the main purpose ofthe text? A to describe a program's capabilities, B to exolain how to create a résumé © to compare two word processing programs: D to give advice about creating business cards ‘Which of the following is NOT mentioned as a function of the word processing program? A. creating memos sending e-mails, making business cards creating calendars What is available at the Word Wizard website? additional templates printing discounts, résumé writing tips document creation instructions © Match the words or phrases (1-6) with the definitions (A-F). 1 _ agenda 4 _ template 2 __memo 5 _ create 3 __ report 6 _ tax cover A the first shest sent with a fax B a shortetter © a description of a meeting or other information D to make something E alist of things to be addressed in a specific time F a preformatied fle containing fields ready for information to be entered into themthe word bank. bienk résumé calender business card memo template 1 The boss sent out a regarding the company dress code, 2 When you open a word processing document for the first time, it will be SA helps you see what appointments you have for the week. 4 The salesman gave the CEO his so that the ‘CEO could contact him. 5 Agood___shows the applicant's job experience. 6 Usea when creating certain documents 80 that you don’t have to figure out the formatting on your own. © © Listen and read the guide again. What are the benefits of the word processing program? ic istening @ @ Listen to a conversation between two employees. lark the following statements as true (T) or false (F). Mi 4.__ The man is creating a memo. 2 __ The man's template will nt open. 3 __ The woman uses the templates frequently @ © Listen again and complete the conversation. "Employee 1: Well, insed to type a 1 andiim starting from soratch. | can't get the format right. Employee 2: Actually, this program has a2 for that. Employee 1: Really? | had no idea. How do! 3. 2 Employee 2: Click on the 4. 7 Employee 1: Okay. Then what? Employee 2: Well, 5 2 box that says “Ternplates’. Employee 4: So, just click that? Employee 2: Exacily. This has templates for all kinds of things, like 8 and reports. As @ With a partner, act out the roles below based on Task 7. Then, switch roies. Pees I can't get dust click on Oh, that's so handy! | Student A: You are an employes. | Talk to Student B about: © a problem creating a document * accessing templates [© using templates ‘Student B: You are an employee. Talk to Student A about templates: Writing © Use the conversation from Task 8 to complete the customer survey below. woro wizaro Werd Processing Ras? Overall, how satisfied are you with this program? es pee ete What is your favorite feature? eee ee ete ————____ Would you recommend this Product to a friend? ee Eee ard File ‘Edit View Thank you for purchasing WritePress Office Edition, This guide will show you the basics of our newest word processing program. Let's get started! ‘Open WritePress and look at the start-up screen. To create a new blank document, click on the New Document icon. To open an existing document, click ‘on Open. Use the dropdown menus to edié your document. To select an area, drag your cursor over the text. Then ‘open the Edit manu. You can copy, cut, and paste the selected text. To delete selected text, simply press the Delete button on your keyboard. If you maks a mistake, ‘the Edit menu has Undo and Redo functions. To save your document, pull down the File menu and click Save. To save a file with a new name, click on Save As. Enter your ile name and choose tt appropriate file extension. Then click Save. After saving, you can close your document 44 Before you read the passage, talk about these questions. 41 What are the most common functions in word processing? 2. Why are word processing functions named after real-life actions? Reading @ Read the manual. Then, choose the correct answers. 4. What isthe main purpose of the text? A to describe documents the program creates B_ to give an overview of basic functions © to explain changes to the new program D to answer commonly asked questions 2 Where are the Cut and Pasté functions? A. inthe File menu © inthe insert menu B inthe Toolsmenu Din the Edit menu 3. Which of these functions is NOT mentioned in the guide? A. printing a document B saving a document © selecting toxt BD copying text © Match the words or phrases (1-8) with the definitions (A-H). 1 _ open 5 _ redo 2 _ saveas 6 _ copy 3 _ close 7 _ select 4 _ edit 8 _ deiete A to end or put away B to remove text from 2 document © to make changes to a document to repeat an action E to access 2 dooumer to choose or mat 7 to dupiicate text| 1 ‘i | @ Read the sentences and choose the correct Speaking Sadia or poleoot: © With a partner, act out the roles below | 1 Liz saved/cut her document to make sure she based on Task 7. Then, switch roles. ai didn't lose her changes. “Se | 2 When you make a mistake, you often have to call undo/paste it. 4s there anything else | 8 After finishing his work, John selected/closed Did you include ...? the program. ‘On second thought, | @ @ Listen and read the manual again. Why | Student A: You are an employee. Talk to ‘sot | might you need to use the Cut function? | Student B about: | : | © acompany memo | | Listening | » whet iteration eect | 3183 @ @ Listen to a conversation between an © what types of changes to make ‘employee and a manager. Mark the (a fee, toMowng statements us title (1) or faloe (rp. ‘Student B: You are a manager. Talk Student | 4. The woman s wring company memo for about a company mamo. | her manager. reny | 2 — Themen will copy and paste information Writing n | ‘rom an e-mail. | 8 — The woman ready cut the quatery © Use the conversation from Task 8 to in | projections. complete the email below. | | @ Eisen saat and complete the From: —dimiller@harrstid.com = To: storrey@haristtd.com Employee: Hey, Diane, | have a question about ubgoan: eae dor Dotber 4, | the memo I'm writing, 4 ae the information about the merger? | Manager: Yeah, that’s a good idea. Just 2 ‘hat from the e-mail. Employee: Okay, great. Is there 3 you want me to add? Manager: Let me think about it. Did you include the 4 for next quarter? Employee: Yes, ma'am, its in there already. Manager: Fantastic. 5 and | 44 I reviewed your draft of the memo. Please make ‘send it out before the meeting today. the following changes: q Employee: Okay. Thanks, Diane. eee -eepeds cece Cea 6 , leave out 5 the quarterly projections. We're going over it in ths masting anyway. Remember, the deadline is this afternoon. Thanks, DianeGet ready! @ Before you read the passage, talk about these questions. 1 What are some ways to draw attention to parts of adocument? 2 What changes can word processing users make to the format of a page? For busin don't use ther spreadstigeis are an important © ctively. Follow these helpful hi _@ Filler out unnecessary data for focused caict “@ To add new information to a table, insert cell “@ You can clear contents to dalete information 7 Beauiful warm day iv Jone | Frocuing cole ane 2002, Blake Stanield decided to | trom hypothermia, | eke his father, Nel on 2 ip into the ltets way tte st | Aaskan wihceress, On thelr fet morn [ja te, He kn his fing, they set off together down the [the old i he | Koyukk River on tht at -@ Hsoon.[2 17 Thayhed on eles efow miles down {|The next moming Be | ee ven tomer ros, ney saws {fh coe hep os | huge wal oticein ron of then! Theft! supplies - the oc crashed ino the ice an the men il ini {Me left his fate a Lions Soper SRST Notice that all budget reports should-use the same format. Please review these guidelines: All margins ofthe document should be 25 om. Use the font type ‘via and 12 pt se. Set the spacing at 6 pt before and after each paragraph. Use single line spacing. The title of your report should appear in bold text at the top right ‘comer of the page. Please unclerline your name below the tte. Include the depariment’s name at the cantar of the page. Use columns for the budget, with the headings Budgeted, ‘Spent, and Ramaining. in the rows, use tac text to ist budget caiegorias. Indent 1 om at the beginning of each new paragraph. [At the bottom of the report, use bullets for important feedback, Finally, lease remember to use the spell check! B Cheers, Reading @ Read the memo. Then, choose the correct answers. 1 ‘What is the main idea of the text? A. to explain how to format a type of report B_ to show the formatting errors in @ report © to suggest tips on producing reports faster to explain the types of reports to produce center on the page? A. the department name B paragraph headings © the departmental name D expenditure summaries | What part of the budget report will employees | | Which of the following is NOT a formatting Instruction? A. Use italic text in rows. B Enter the report title in bold. © Include three columns for the budget. BD. Underline the department name. @ Match the words or phrases (1-10) with the definitions (A-J). 1 2 3 4 8 “xeamoom> Vocabulary | | | — bold — talc — font — column — margin — spell check _— spacing | _ bullet — center 6 7 _ format 8 ® 10 the middle of a page vertical section of text on a page: | the size of the blank areas between lines in atext | being darker and thicker than normal text the size and shape of letters | the space around the edge of e page | being slant the layout and design af 2 pay a iargs dot at the start of e paragreoh an acting too!ter es | the @ Read the sentence pairs. Choose which word or phrase best fits each blank. 1. indent / undertine A at the start of a new paragraph. B To dravr attention to a word, you can it 2 spell check / format A The for different documents is specific. B_ When lam finished writing, | always use the @ @ Listen and read the memo again. Which features mentioned are about the text itself, rather than the page or paragraph? | Listening | @ @ Listen to a conversation between two employees. Check (/) the suggestions the man makes. Use bold, and undertine section headings 2 Do not use bullet points 1 Use three columns Use the spell check Oy Use one column on ons @ © Listen again and complete the conversation. Employee 2: | thought the content was great. But the 1___was confusing in a few places. Employee 1: It was? What would make it clearer? Employee 2: Well, maybe the section headings should be 2 ‘Not just undertined. | couldn't tell the sections apart. Empioyee 1: Okay, lluse bold 3 text next time. Anything alse? Employee 2: Yeah. There were two columns. Just one would be 4 to read. And you should use the 5. | saw a few errors, Employee 1: Qh, | usually do. | just 6 your help. Employee 2: Any time, this time, Thanks for | errors. Please make the following Speaking © With a partner, act out the roles beiow based on Task 7. Then, switch roles. STi. | like that .. Student A: You are an employee. Talk to Student B about: © problems with the formatting.. of a report what formatting changes you recommend Student Bi: You are a co-worker Talk to Student A about formatting @ report. | Writing © Use the conversation from ‘Task 8 to complete the e-mail below. Dear Carl, Your report has several formatting changes: Thanks, MichelleGet ready! @ Before you read the passage, talk about these questions. 4. What are some common uses of spreadsheets? 2. What kind of information is generally analyzed in spreadsheets? To: employees@nanaccounting.o“g ‘t@nanaccounting.ora New Spreadsheet Program * Hello everyone, Flease be aware that we installed anew spreadsheet program on your computers. We backed up all of the data from the old program. We also transferred the shared company database. None of your information should be lost in the transition. But, just to be safe, please make copies of your old workbooks. This new program has all of the useful features of the ‘old one. You can produce balance sheets and sales: invoices. You will aiso be able to use the same functions and equations. ‘There are a few advantages to the new program. You will be able to track changes in the budget more easily. You wili also be able to analyze your own imecards to calculate overtime hours. Let's all work together to make this a smooth | transition. The new spreadsheet program should help: us work more effectively. i ay oer @ Read the e-mail. Then, choose the correct answers. 1 What is the main purpose of the e-mail? ‘A to announce plans to purchase a new spreadsheet program B to help employees transition smoothly to a new spreadsheet program © toadveriise a new type of spreadsheet | ‘software D to explain how to back up spreadsheet data 2 Which of the following is NOT mentioned as a feature of the new spreadsheet software? ‘A It easily records changes in the budget. B Itcan evaluate data from employees? timecards. © Itwilbe used to create anew shared database, It can use the same functions and equations as the old system. 3 What safety precaution should employees take | to protect their data from being lost? | ‘A. access the shared company database B. track budget changes using the old system © make paper copies of their timecards make copies of their workbooks Vocabulary © Match the words or phrasés (1-6) with the definitions (A-F). 4 __ function 4 _ analyze 2 _ data 5 _ equation 3 __ track 6 __ spreadsheet ‘A. a mathematical formula in which both parts are equal to carefully evaluate something oo to follow changes or developments 9 ‘@ program that arranges information in rows and columns information used to make calcuiatic analysis, F a previously sst formute used to make calculations | 18 oF for@ Read the sentence pairs. Choose which word or phrase best fits each blank, 1 timecard / database ‘A An employes must correctly record their work hours on @ ig 5 Important information is often stored in a 2 workbook / budget AA helps determine how a company spends money. BA file created by a ‘spreadsheet is often three pages long. @ @ Listen and read the e-mail again. What are some uses for a spreadsheet? Listening © © Listen to a conversation between two employees. Mark the following statements as true (T) or false (F). 1. _ The IT department sent an e-mall explaining ‘the new spreadsheet program. 2 __ The man thinks the new program is an improvement on the old one. 3 __ The woman must transfer equations from ‘the old program to the new one. ae g | | | | sake | | | | sere @ @ Listen again and complete the conversation. Employee 1: I guess | should check my e-mail more often, 1 the new program? It's definitely an upgrade. It2__ overtime hours for us. We won't have to calculate them by hand anymore. ‘That sounds useful. Does it 3__ other advantages? It aso links directly to the 4 | Employes 2: | | Employee : Employes 2: Employee 4: § ‘equations’ Yes. The IT people 8 over, stil have all our old them all Empioyee 2: Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. ‘Stuclent A: You are an employee. Talk to Student B about: getting a new spreadsheet program Uses of the old program «features of the new program i Stucient B: You are an employee. Talk to Studerit A about advantages of the new program. Writing © Use the conversation from Task 8 to complete the IT department survey below. pl lens jay below. = Did you receive an e-mail explaining how to use the new spreadsheet program? Y/N What was the most helpful piece of advice included in the information sheet provided by the IT department? (On what parts of using the new spreadshest | would you like further instruction? DueWEEK 4 Starts HereDear Ms. Jones, You asked in the meeting whether we should purchase Mac® computers or PCs that run Microsoft® Windows® or Linux®. | feel that we would be better off investing in Mac computers. We are currently using PCs and have had many issues with ‘them. | have to upgrade the Windows® operating system with paiches, which is time-consuming. While PCs are highly software compatible, they are also more vulnerable to attack, s0 we need expensive security software. ‘One advantage to PCs is the vast availability of hardware choices. It might be easier to customize the computers to meet individual employes needs. But Macs stil mest our needs better than PCs, The Mac® OS X® needs litle maintenance. Since our company develops architectural designs, we need computers with good graphics. Apple® has outstanding prepress and color matching capability, as well 2s great processing speed, (One main drawback of replacing our current PCs with Macs® is that of training. Currently, all of our employees use the Windows® oparating system. I we purchase Apple® computers, we would need to teach our employees how to use OS X®, hope this helps guide your decision, ‘Simon Jacobs IT Support ts Get ready! @ Before you read the passage, talk about these questions. 41 What are the most common operating systems? 2 What are some differences between the Apple” and Microsoft® products? Reading @ Read the letter. Then, mark the following statements as true (1) of false (F). 1 __ The purpose of the e-mail is to recommend what kind of computers to purchase. 2 __ POsare less vulnerable to attack than Mac® computers, 3. __ Apple® computers have outstanding color matching capability. Vocabulary © Match the words or phrases (1-8) with the definitions (4-H). 1 _ Mact 5 _ hardware 2 __ Windows® &___ software compatibility 3 _osx* 7 __ processing speed 4 _ Line 8 _ winerable A computing device B the bility to run different programs © an operating system developed by Apple® D an operating system that software 86 open sours meesurs of how computer operates en operating 5; 0 by Microsot® zon mi | @ Read the sentence pairs. Choose which word or phrase best fits each blank. 1 customize / upgrade ‘A The IT department plans to__every computer with 2 new version of the operating system. B Users cannot. the drives and cards in Macs, but they can do so with PCs. 2 color matching / prepress A Ihavea____file ready for printing. B The ‘was poor; the image looked better on | the soreen, @ @ Listen and read the letter again. What does the man recommend and why? 7 | Listening PI © @ Listen to a conversation between an IT employee and a manager. Mark the following statements as true M) or false (F). 8 4 __ The company will upgrade the current operating systems con the computers. aa 2 __ The company’s design software only runs on Windows®. 3 __ The woman accepted the man’s recommendation. ‘act @ @ Listen again and complete the conversation. or Manager: We're going to buy 1 ee IT Employee: Oh really? Why? Manager: We found that most of our computers are less than f two years old, We oniy need 2 a he few. IT Employee: | see. But we'll still 3. [aint security software. ‘ity Manager: We 4. all of the computers to the wd newest Windows® version. It's much less vulnerable. TT Employee: § , but since we're a design fir, 1 thought Macs® would be better. Manager: Not necessarily. Besides, the software we use is 6 wwith Windows®, IT Employee: Oh, it is? Well, Macs® can run Windows®. 2 s it KS Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. What did you decide? ee That's true, but ... | ‘Stucent A: You are a manager. Talk to Student B about: «upgrading PCs or buying Macs «what you intend to do + the benefits of your decision | Student B: You are an employee. | Talk to Student A about what the | company is going to do. Writing @ Use the letter and the conversation from Task 8 to write an e-mail about operating systems. Include: the benefits of PCs, the benefits of Macs®, and which you recommend.} Before you read the passage, talk about these questions. 11 What types of media are the most popular? 2 What are the pros and cons of different types of media? a Eee eerste Seer Pees tha crt Calpe eRe rasan Boa Teer Tee eva ets Pees) CM a= oM aa ec etea oem pce Pete eter! Reiko rd eae Pari veers eae estat Eaten een get ie pesa Tea Soca ee neice eee ne oun ee are ed playback eee eee ae Teste ® Read the magazine ar icle. Then, mark the following statements as true (7) or false (F). 1 __HDis available on DVDs. 2 __ Blu-Ray discs are losing popularty 3. __ Users can pause and play streaming content, Match the words or phrases ( definitions (A-l). 1 _ play 6 _ multimedia 2 _ pause 7 _ MPS 3 _ download 8 _ DVD 4 _ stop 9 _HD 5 __ stream to end media playback to access online content without moving files video with @ high amount of detail to cease media playback temporarily dia to transfer online content to a computer a common form of optical dise A B c D to begin viewing or listening to media F s H a type of compressed audio file 1 content with more than one type of media Write 2 word or phrase that is d part. meaning to the underlines 41 The video was formatted with a standard tyoe cof compression for dicital vide 2 We bought a new movie on & kind o' ccan hold a lot of information. -l-.a. 3. Yesterday | cownloaded a new program that allows me to watch videos and listen to music. that om he© @ Listen and read the magazine article again. Why do consumers favor streaming F), content? Listening | @ G@ Listen to a conversation between 2 ont. |" customer and a salesman. Mark the following statements as true (T) or false (F). | 1 _ The woman will be able to stream video on et this computer. | 2 __ The woman will be able to watch DVDs on | this computer. 3 __ The woman can get streaming video for free. | @ @ Listen again and complete the _~ conversation. r ‘alters es | 2 ‘Customer: Yeah, | was looking at this laptop. Does it have a2 Salesman: No, that one doesn’t have one. 3 wach movies on your Comte? Customer: Almost every day. I'm definitely looking for something | can watch movies on. Salesman: Well, there are still ways you could 4 ‘on this computer. Do you have high-speed internet? Customer: Yeah, | do. 2 Salesman: Okay, great. In that case you'll be able to 5 ‘0 your computer, Customer: Is that something I'll have to pay for? 3t Salesman: Usually, yes, but some services have | 6 1100. ic Speaking © With a partner, act out the roles below based on Task 7. Then, switch rojes. eens 'm looking for ... Does It...? | Student A: You are a salesman. Talk to Student B about: + media capabilities of a computer + what features the customer wants, | + additional products the customer mightneed ‘Student B: You are a customer. Talk to Student ‘A about a computer you want. = Writing © Use the magazine article and the conversation from Task 8 to write an e-mail about the media capabilities of your new ‘computer. include: video options, downloading capabilities, and information about the media player.@ Bofors you read the passage, talk about these questions. 1 What networking equipment does a typical small- to medium-size office use? 2 Why can it be difficult to understand the differences between various networking devices? NetNine's X-Series is the cutting edge of ‘networking equipment for home and office. Select - aproduct name for more detailed information. GHesa The X50 Router offers the best in coverage, security, and energy efficiency. Minimal setup Is required. Once connected to. aDSL or cable modem, the router will double as a wireless access point. Requires CAT-5 cable. Gia ‘The X-Series 4-port Ethernet Hub is perfect for home office cor small business use, Connects up to four devices. Requires CATS cable, Gea mame The X-Serles 8-port Ethernet Switch is the performance networking devices. Its lightning ‘makes tthe ideal choice for time-sensitive applications. Like ccther X-Series products, our Ethernet Switch is highly energy efficient. Connects up to eight devices. Requires CAT-5 cable. Siew eee Compatiole with any USB-equipped laptop or desktop ‘computer, the X37 Wireless Network Adapter provides user- friendly access to local wireless networks. Built-in antenna and ultra-compact desin makes the X37 model less vulnerable to Gamage. Setup is quick and secure. Perfect for travel @ Read the product listing. Then, choose the correct answers. 1. What is the purpose of this web page? A to troubleshoot issues with products B to compare networking manufacturers © to provide basic product information D toinvite feedback on a new product line 2. Which of the following does NOT have more Information available on the site? A wireless router B network switch © wireless network adapter D CATS cables 3. Which product connects the most devices? A. X50 Wireless Router B X-Series Ethemet Hub © X-Series Ethernet Switch D_ X37 USB Wireless Network Adapter Vocabulary ( © Match the words or phrases (1-8) with the definitions (A-H). — hub 5 _ antenna — CATS, 6 __ networking _— modem 7 __ access point router 8 _ cable a device for connecting multiple computers the process of connecting a series of devices: a device thet forwards packets any type of wire that transmits signals a twisted pair of insulated wires a device which translates signals ‘a metallic rod that receives radio waves RQUMTO Rr RoW a device that lets wireless devices join a wi work@ Read the sentences and choose the correct words or phrases. 4 Amanda bought a switch/an antenna to link hor computers together. 2 Ms. West's router/wireless network adapter let her access the caié's Internet connection. 3. A computer can't send or receive information without a modem/CAT-5. @ @ Listen and read the product listing again. Why do so many devices require CAT-5 cable? Listening © G Listen to a conversation between two managers. Mark the following statements as true (T) or false (F). 4 ___ The woman recommends another router. 2 __ The man will research how much GAT-5 cable is needed. 3 __ The witeless access point will be in the ‘meeting room, @ @ Listen again and complete the f conversation, Manager 1: Well, 'm not sure if we should get another switch or a1 pe Manager 2: That's ¢ good question. What do we have here? Manager 1: We have 2. here. Manager 2: 8 we should get another switch for the new office. : ‘Manager 1: Do you think one will be enough? Manager 2: Yeah, the new office isn't that big. Have we4 any equipment yet? Manager 1: Notyet. | was waiting for you to tall me how much & we need Manager 2: Gosh, | completely forgot. 6 finding out for me? Manager 1: Sure, | can do that. Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Teena Vm not sure if. Would you mind ..? What about ..? ‘Student Az You are a manager. Talk to Student B about: © what equipment is needed © how much equipment is needed ‘© where the equipment will go ‘Student B: You are a manager. Talk to Student A about networking equipment for anew office, | Pe ere Writing © Use the product listing and the conversation from Task 8 to write a memo about networking equipment for 2 new office. Include: the new equipment, what old equipment will be discarded, and how equipment will be distributed,WEEK 5 Starts Here (Revision, etc.)WEEK 6 Starts HereWelcome to CableSiream Pa we ects eld ‘Are you still using dial-up and looking for an upgrade? We can offer a variety of networking options to our clients. The type of network you can access and the speed of ‘the DNS depend upon your computer. LAN Options: We provide local area network services in most regions. You will need to connect your computer to an Ethernet port using a cable. An Ethernet port is required. WLAN Options: Our wireless connections are becoming more popular every day. Your computer must be Wi-Fi capable in order to pick up the signal from the hotspot. A wireless signal could come in several different ways, including cable Internet, DSL, and broadband connections. While most network options for the home will aiso function for a business, some {| business owners prefer to access the Internet through a VPN. A virtual private network offers the access restrictions that businesses require to keep information private. Sane) Canty Get ready! @ Before you read the passage, talk about these questions. Vocabulary 4) What are some common networks? @ Match the words or phrases (1-8) with the 2 What are some pros and cons of WLANs and. dafinatons (AH; LANs? 1 _ WLAN 5 __ hotspot eet 2 _ WiFi 6 _ LAN ( Fleaging 3 __ Ethernet 7 _ DSL @ Read the website. Then, choose the correct 4 _VPN 8 _ dial-up t Peat A. a place that offers access to the internet by way 4 What is the purpose of the site? ‘A. to describe networks provided by an ISP 8 B to state why a dial-up is outdated © to explain how to set up @ new network c D tolist steps of troubleshooting networks of a wireless network connection provides aigital Internet connection over local telephone wires a networking technology that uses radio waves to provide wirelass Internet access, D_ anetwork that uses radio or infrared signals to 2 Which of the following is NOT considered an upgrade offered by the company? connect computers together E technology consisting of cables and modems to A LAN © dia-up enable local area networks B WLAN D DsL F a network that uses cables to link together ‘computers ina limited space 2. Why is the VPN preferred by some businesses? 7 es a @ a network that creates 2 secure internet A thane Eiioriet connection to communicate enoryoted date 5 It restricts access to remain private HH access to the internet using the telephone © It provides faster connections D itis the cheapest option AL network and jines to establish a connection with the Internet service provider@ Read the sentence pairs. Choose which word or phrase best fits each biank. | 1 hotspot / Ethernet pe | A Wecan access the intemet here because of | this restaurant is a(n) |B Youneed a(n) port to plug nk | in the cable, = | 2 dialup /1SP ‘A My computer stil connects through | , 80's really slow. wt B The that provides my Internet me service helps whenever | have a problem. a | © @ Listen and read the website again. What nd are possible upgrades to dial-up? he ne Listening ot 12 @ @ Listen to a conversation between af ISP ep employee and a customer. Mark the following statements as true (T) or false(F). + 1 ___Thewoman calls because her LAN is not | working. 2 __ The man describes network upgrades , available. 3. __ The woman would Ike to use cable Internet. @ @ Listen again and complete the conversation. Employee: Thank you for calling Cable Stream. o How can 1 you? ‘Customer: Hi. had some questions about Internet ; connections. I'm sill using 2 _____, butit's really stow. se Employeer I'm suit! We have several upgrades available. 5 Customer: Great! So what re 3 sa Employee: For one, we can 4 sto with @ LAN. You'd connect with € cable through your § OK. And there's another option? ‘Yes. We can also get you a WLAN. That's 36 So you can have Intemet access anywhere in your home, Customer: Employes: BW Speaking @ With a partner, act out the roles below: based on Task 7. Then, switch roles, Thank you for. : We have several . What are my ...? ‘Studient A: You are an ISP employee. Talk to ‘Student B about: © upgrades that are available © what choice is most popular with customers. © setting up a network ‘Student B: You are a customer. Talk to Student About what network you should use. | Writing @ Use the website and the conversation from Task 8 to write an e-mail response to a customer's questions about network options. Include: network options, connection methods, and 2 recommendation. aS 1Get ready! @ Before you read the passage, talk about ‘these questions. 1 What are some common network problems? 2. What are some common solutions to network problems? Troubleshooting network connection problems for wireless networks Ifit appears that your router is not working, try these steps toresolve fi Make sure the wireless router is plugged in to both the ‘power source and the phone jack. Check that the wireless adapter on your computer or laptop is enabied. © your computer stil does not detect a signal, cycle the router by disconnecting it from the power source. Wait 45-60 seconds and plug tin again. The power light should come on first. This will be followed by the light indicating a signal is being received. @You could also try restarting your computer. Restarting ‘your computer helps clear the web browser's data cache. Clearing the cache may improve the speed of your computer. @L0g in by entering your password whan prompted. Wait for the computer to boot up completely. €Check under network connections to see if an IP address: being detected. The IP address may need to be renewed itis not TCP/IP compatible. It no address is detected, renew the IP address. If these suggestions did not solve the problem, contact your ISP. (Fiemener ps ett @ Read the website. Then, choose the correct answers. 4 Whats the main idea of the website? A to present different networking options B to suggest ways to protect networks © io show how to set up a new network D tolls tips on resolving network problems 2. Which of the following is NOT suggested? ‘A. replacing the modem B restarting the computer renewing the IP address é unplugging the router 3 According to the website, why is restarting the computer useful? A. itrenews the IP address € B itenables the wireless adapter © itclears the web browser's cache | D iteycies the router ee Vocabulary © Match the words or phrases (1-8) with the definitions (A-H}. 1 __ password 5 __ clear € 2 _IPaddress 6 __ detect L 3 _ cache 7 _ login 4 _ signal 8 _ cycle ‘a storage place for information and data to remove all storad data from a file or device a code that must be entered to verify identity or gain access to a resource: the process by which one can access a secure system that is password protected ‘a wave or field used to communicate Information from a source to a recipient device ‘a numerical labs! assigned to every devies ine network that uses the intermet to pick up or receive a signal to shut down and restart a deviceot | @ Read the sentence pairs. Choose which ‘word or phrase best fits each blank. 1 password / signal A Tolog into the computer, you need the B The computer isnot detecting a. 2. disconnect / plug in A _______the computer to cycle the router. B ___the computer or you won't get any pow © @ Listen and read the website again. What are possible solutions to connectivity problems? Listening © @ Listen to a conversation between an ISP ‘employee and a customer, Mark the following statements as true (T) or false (F). 4 __ The woman thinks that she needs a new router. 2. __ The woman already cycled the modem, 3 __ The power source should be plugged in before the phone jack. @ @ Listen again and compiete the conversation. Employee: Thank you for calling Global Networking, How can | help you? Hi. | just received my new 4 but it doesn't working. Customer: Employee: So you already 3 to the power source and the phone jack, right? Yes. tried that first. But it til isn’t picking up a signel. OK. Well, I'm sure we can try 4 the modem. How do! do thet? ns stops. First, 6 ___from both the power source and the phone jack. ‘Customer: Employee: Customer: Employee: the Speaking @ With a pariner, act out the roles below based on Task 7. Then, switch roles. Ceasers Thank you f It doesn't seam t0 Pm sure we can . Student A: You are an ISP employee. Talk to Student B about: ‘© the problem with the connection '* solutions he or she already tried © troubleshooting steps | ‘Student B: You are a customer. Tak to Student A_| about the problemycue avr wth erework “t Writing © Use the website and the conversation from Task 8 to create tips for solving network connectivity problems. include: checking wires, cycling devices, and restarting items. i te@ Before you read the passage, talk about ‘these questions. 41 What are some common types of viruses? 2 What are some other kinds of harmful programs? eee Viruses 101 ‘The fear that a virus may infect your computer is a familiar ‘one for many. Even casual computer usors know that Unfamiliar fkes may host viruses. ‘While viruses are a well-known threat, many computer users do not know their enemy. There are many specific types of viruses that one needs to guard against. (One dangerous type of virus is an overwriting virus. These viruses not only spread malicious code, they also replace the information contained in other programs. They erase important information, sometimes rendering @ computer entirely unusable. ‘Another common virus is a resident virus. Thoy stay dormant Until @ particular event activates them. If your comouter harbors resident viruses, you may not discover them until the cemage is done. These and other viuses often install ‘themselves in the resiciont extensione of other programs. ce {A Trojan horse is another destructive type of program. It's not | ‘technically a virus, because It doesn't replicate, but I's still angerous. A Trojan horee looks like an ordinary, useful file or program. However, It has dastructive programming embedded in it This programming may also piggyback onto beneficial files. Lestly, unlike viruses and Trojan horses, @ worm does not need to attach Itsal to ancther program. tts particulary troublesoms: Itattacks computers cirectiy. Read the magazine article, Then, choose the correct answers. 4 What is the main purpose of the article? A. to describe the types of viruses and other harmful programs B to explain how to avoid viruses € © to stress the importance of having anti-virus software D toalert readers to the existence of anew virus type Which of the following is NOT a threat to b computers? ¢ A. aresident virus B an overwriting virus © aworm D a resident extension How is a Trojan horse different from a virus? A. Itettaches to another program. B tis harmful to your computer. © It does not replicate itsal. ‘ D It spreads within a network. Vocabulary © Match the words or phrases (1-7} with the definitions (A-G). 1 5 _ piggyback 1 _ resident extension — virus host 6 embed 7 _ overwriting virus _— resident virus € virus that erases information by replacing it to plant @ harmful program within an ordinary program D_acomputer or prograr Ea virus that is dormant until activated F the parts that are active even whan a program is shut down @ to attach to another program 1 2 3 4 ‘A. a harmful program that infects a computer 8 ic that carries a virus transferring_ @ Read the sentences and choose the correct words or phrases. 1. The Trojan horse/worm appeared to be a harmless video editing program. 2 The virus could replicatefiniect itself and ‘spread its copies to other computers. | @ @ Listen and read the magazine article irus again. Why might it be important to understand the types of programs that can threaten your computer? Listening @ @ Listen to a conversation between two IT employees. Mark the following statements. as true (1) or false (F). 1 __ Avirus has spread to several computers. 2 __ The man has already checked the resident extensions. 3. __ The woman suggests shutting down all of the computers. @ @ Listen again and complete the conversation, “Employee 1: Gary reported that his dasktop 1 It won't even e boot up. Employee 2: 2. looked at it? Employee 1: Yeah, | checked it out earlier today. i 3 its probably e virus. Employee 2: 4. it’s not an overwriting virus, or we'll have trouble recovering his files. Employee 1: He said he recently downloaded a new word processing program. 5: a Trojan horse. Employee 2: Well, atleast it would be 8 his computer. Speaking @ With a partner, act out the roles below based on Task 7. Then, switch roles, ‘Student A: You are an IT employee. Talk to ‘Student B about: * aco-worker's computer problems + what might have caused the problem «how to solve the problem ‘Student B: You are an IT employee. Talk to ‘Student A about how to solve the problem, Writing © Use the magazine article and the conversation from Task 8 to write an e-mail to an empioyee with a computer problem. Include: possible sources of the problem, virus types, and safety precautions.Corsa cocony Cee he ec ea ress Cee eed) Seca acca Joe. wilans@maservercom From: Safeguard insurance Co. ‘Sux Secuty Breach at Sefoguard Dear Valued Customer, Perpetrators of online fraud and identity theft have recently targeted customers of Safeguard Insurence Co, ‘Several members of the Safeguard community nave reported receiving phishing e-mails. Safeguard Insurance will never ‘ask for your personal information or oredit card number by ‘e-mail, If you raceive one of these e-mails, please repor it immediately, Pretexting is a serious crime, and we are working with federal police to stop it. Furthermore, hackers recently used a backdoor to hack into the Safeguard website. They used a keylogger to obtain important passwords. They used information gathered with these passwords to create a pharming website. This website looks almost identical fo the Safeguard site. When you use the Safeguard website, please verity that you are on the official 8 site, You can do this by checking the URL. This will help us maintain information s tly, some users of the Saf becoming infected This occurred after downloading the ‘insure rebsite, We have removed the down prevent the spread of mate ard website have confident mind that we know you val so highly. Read the e-mai Then, choose the correct answers. 11 What is the main purpose of the e-mail? A. to roport @ nationwide rise in Internet crime B_tohelp clients keep their information secure © to apologize for a security breach D to announce anew website How can users be sure they are on the official Safeguard site? A. by entering a PIN B by sending an e-mail to the site © byusing a keylogger D by verifying the URL How did hackers infect customers’ computers with malware? ‘A. They used a keylogger. They sent phishing emails. Thay attached spyware to a download ooo ‘Thay used backdoor hacks into customers’ computers, @ Match the words or phrases (1-9) with the definitions (A-). 1 __ hack 6 _ malware 2 _ traud 7 _ security 3 _ hacker 8 __ backdoor 4 __ phishing 9 __ identity theft 5 __ credit card > the act or process tricking someone into revealing information a woll-being or safety from threats ° created by special a progran to a progras 0 in unauthorized computer access allows